100% lettings valuation accuracy
29% lettings fee satisfaction
May 05,2015
May 05,2015
2
people found
this helpful
this helpful
I was a tenant of Arden PM, and I have had many issues with them. They took over my previous agency 6 months after I moved in, and the first news I heard from them was an email telling me that I had not paid the rent, and that I should do so immediately. However, I had paid the rent, and I had previously updated the standing order's code to that of Arden's. I told them so by email, but I never got an answer apologizing for their mistake.
The second time I was doubtful about their service was when I called them to tell them that my shower hose had ran out of pressure. They said they'd contact the plumber, and they did, but unfortunately the shower didn't get fixed, so I called them back and they told me to contact the plumber myself. I had thought that this was the agency's job!
I moved out of my flat a few weeks ago. I am still waiting for my deposit and the remaining rent back. It is Arden's task to close the bill's accounts. However, I still got a bill from Scottish Power after I moved out, so I had to close it myself and ask them to return the money.
Therefore, I would not recommend becoming a tenant of Arden PM. They seem disorganized and unresponsive. Every time I had a problem, I had to contact them more than once to get it fixed.
The second time I was doubtful about their service was when I called them to tell them that my shower hose had ran out of pressure. They said they'd contact the plumber, and they did, but unfortunately the shower didn't get fixed, so I called them back and they told me to contact the plumber myself. I had thought that this was the agency's job!
I moved out of my flat a few weeks ago. I am still waiting for my deposit and the remaining rent back. It is Arden's task to close the bill's accounts. However, I still got a bill from Scottish Power after I moved out, so I had to close it myself and ask them to return the money.
Therefore, I would not recommend becoming a tenant of Arden PM. They seem disorganized and unresponsive. Every time I had a problem, I had to contact them more than once to get it fixed.
Was this helpful?
Yes
Yes
Jul 09, 2015
HI Sachi, I am sorry you have such a poor view of Arden and with regard to the maintenance issue, if there were delays again I can only apologise, we try our best to rectify all issues which are reported as quickly as possible. When we took over management of your property we wrote to all tenants and sent them copies of out tenant information pack, I am not sure why you did not receive this. This was also followed up with a visit to the ptoperty from your property manager. At the time of writing this review you had moved out of the property only a week previously so I think it is unfair that you should claim that we were delaying return of your deposit and this would still be within an acceptable time frame I feel for the utility change over given that we had reads from check out.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th Aug 2018
reviewed by 'Iain'
18th Oct 2017
reviewed by 'Edward'
4th Aug 2016
reviewed by 'WH'
17th Jun 2016
reviewed by 'Charlie'
16th Jun 2016
reviewed by 'ANIRBAN'
8th Dec 2015
reviewed by 'L'
Opening Hours
Address
Arden Property Management
Northumberland Street
Edinburgh
City of Edinburgh
EH3 6LR
0131 516 8159
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 29% | £650 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 24,2018
Aug 24,2018
0
people found
this helpful
this helpful
The Arden team are a cheerful, proactive bunch who are always happy to go the extra mile. I am confident recommending them to others....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 24, 2018
View all comments
(1)
Thank you Iain, and thanks for recommending us, we have taken on other Landlords who heard about us through you, so thanks very much indeed. ...
Oct 18,2017
Oct 18,2017
1
people found
this helpful
this helpful
Malcolm is extremely attentive and polite. Everything you would want a property manager to be. Whenever there is an issue, I receive an immediate response. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19, 2017
View all comments
(1)
Thanks so much for taking the time to leave a comment and also for such a glowing review, Malcolm is absolutely delighted with your feedback! ...
Aug 04,2016
Aug 04,2016
1
people found
this helpful
this helpful
Ross has been great up until recently when we have had a few issues with our Landlady, and he is either ignoring us over concerning health issues living in the flat or totally unable to manage their landlords....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Aug 09, 2016
View all comments
(1)
I am sorry that you feel this way and obviously concerned that there might be issues in the property you rent, Please contact me directly and I will look into the problems you are experiencing. ...
Jun 17,2016
Jun 17,2016
0
people found
this helpful
this helpful
Ross has been very helpful while I have been a tenant with Arden and is always very responsive to any issues that come up. Problems/enquires are always dealt with quickly and he's easily contactable....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jun 17, 2016
View all comments
(1)
Hi Charlie,
That is great to hear. Ross has been getting some great reviews, he really does ...
Jun 16,2016
Jun 16,2016
0
people found
this helpful
this helpful
It has been an very good experience from Arden Property Management. The staffs are very friendly and helpful specially Ross Sneddon. I had no problem while taking the apartment and would recommend others to chose Arden Property Management....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16, 2016
View all comments
(1)
Thank you very much for taking the time to leave a review of our company and also to name Ross, I am sure he is very pleased to get a mention. I hope your tenancy continues in a similar manner. ...
Dec 08,2015
Dec 08,2015
0
people found
this helpful
this helpful
Arden took on the letting of my property when I moved to London, I swapped to them during marketing after having a terrible experience with another firm.
From the moment Arden took my property on I felt confident that it would be taken care of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2015
May 05,2015
2
people found
this helpful
this helpful
I was a tenant of Arden PM, and I have had many issues with them. They took over my previous agency 6 months after I moved in, and the first news I heard from them was an email telling me that I had not paid the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09, 2015
View all comments
(1)
HI Sachi, I am sorry you have such a poor view of Arden and with regard to the maintenance issue, if there were delays again I can only apologise, we try our best to rectify all issues which are reported as quickly as possible. When we took over management of your property we wrote to all tenants and sent them copies of out tenant information pack, I am not sure why you did not receive this. This was also followed up with a visit to the ptoperty from your property manager. At the time of writ ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:19 AM 09/10/2019 by heather heather
