100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 17,2011
Oct 17,2011
4
people found
this helpful
this helpful
I have found the staff of the Woodbridge branch consistently rude, unhelpful and obnoxious. They have failed to carry out all simple requests and have dealt with our wish to end out tenancy in a wholly unprofessional manner - We had to wait for a month for someone to fix it so we had hot water, it took two months of constant visits to get out shower fixed, and an additional month for a new on to be installed when that failed. It was also discovered several months ago that our flat did not actually have a flip switch, or any means of cutting power in an emergency. Nothing has been done about this, which I am sure is a violation of our safety.
I was absolutely mortified when a particular member of staff deemed fit to barge into my work place, demand to speak to me, and in front of my colleagues and customers concur that we were supposed to be ending our tenancy three weeks early - At less than 24 hours notice.
This was a complete deviation from the written confirmation given to them by myself. I had given two month notice, out of courtesy, within which they could have contacted me with any queries or to finalise any details but instead they assumed a date convenient to themselves and lead another to believe that they could in fact move into our flat while we still had three weeks of out notice remaining.
Throughout, they have provide help, assistance and service of an abysmal standard - this is not a company that I would advocate in any way as not one member of staff has displayed any form of competence in the two years of their "service" I have experienced...
I was absolutely mortified when a particular member of staff deemed fit to barge into my work place, demand to speak to me, and in front of my colleagues and customers concur that we were supposed to be ending our tenancy three weeks early - At less than 24 hours notice.
This was a complete deviation from the written confirmation given to them by myself. I had given two month notice, out of courtesy, within which they could have contacted me with any queries or to finalise any details but instead they assumed a date convenient to themselves and lead another to believe that they could in fact move into our flat while we still had three weeks of out notice remaining.
Throughout, they have provide help, assistance and service of an abysmal standard - this is not a company that I would advocate in any way as not one member of staff has displayed any form of competence in the two years of their "service" I have experienced...
What agent could do to change your mind?
NothingAttached Filesnbsp;
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Latest Reviews
30th Dec 2022
reviewed by 'Sarah'
27th Nov 2011
reviewed by 'GH'
17th Oct 2011
reviewed by 'EW2011'
6th Jan 2010
reviewed by 'Humperdink'
Opening Hours
Address
Gobbitt & Kirby
Kirby House 20 Thoroughfare
Woodbridge
Suffolk
IP12 1AQ
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 30,2022
Dec 30,2022
0
people found
this helpful
this helpful
We found Scott at Gobbitt and Kirby (G & K Estates) to be a very experienced agent with considerable local knowledge who demonstrated great competence and provided a very professional service. He was quite prepared to go that extra mile to co-ordinate all parties involved in ...
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Nov 30,2016
Nov 30,2016
3
people found
this helpful
this helpful
Appalling on every conceivable level. Almost pathological inability to take any responsibility for any action. Withheld rent collected on my behalf for 4 months. I was told this was quite normal! Failed to regularly inspect the property and told me it was my responsibility even though ...
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Comment on agent fees
If they paid me it would still be too expensive
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Mar 13, 2017
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(1)
Thank you Brian! Not very fair of you, bearing in mind the extra lengths the team go for you! Personally I am disappointed in you as a professional yourself! ...
Nov 27,2011
Nov 27,2011
3
people found
this helpful
this helpful
Had a viewing arranged for 3pm. Rang to say would be 10 min late, only to be told by the agent that she had cancelled the viewing at my own request "because the house was not near a shop/pub" - this being a house in ...
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What agent could do to change your mind?
Nothing. She was rude and incompetent and there is no way I would use them again.Attached Filesnbsp;
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Mar 13, 2017
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(1)
We are not duty bound to inform of higher offers if the original is way below the asking price! We also can only act on client instructions. Every effort was made to contact you. Comments rather unfair! ...
Oct 17,2011
Oct 17,2011
4
people found
this helpful
this helpful
I have found the staff of the Woodbridge branch consistently rude, unhelpful and obnoxious. They have failed to carry out all simple requests and have dealt with our wish to end out tenancy in a wholly unprofessional manner - We had to wait for a ...
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read full review
What agent could do to change your mind?
NothingAttached Filesnbsp;
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Jan 06,2010
Jan 06,2010
7
people found
this helpful
this helpful
The team in Woodbridge were Excellent and this review does not reflect them at all. The boss at G&K, however, is deceitful, slimy and totally unhelpful - and I was paying his commission! I needed a shower after dealing with him....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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