88% lettings valuation accuracy
92% lettings fee satisfaction
May 01,2015
May 01,2015
2
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i rented this flat in Tulse Hill from Blackatz from September 2013 to September 2014. it didn't start off too well to be honest, the 3 bed flat was old and unloved, the building it was in looked a bit ropey with little maintenance (the house was split into 3 flats one of which was ours).
there was a host of issues when we first moved in. what annoyed me the most was the agent (cant remember her name unfortunately) had lied about what furniture was included in the furnished rooms. you only got a bed and a wonky wardrobe.
Things were just not working, broken, or missing. The shower was a dribble, mould on the bathroom ceilings, windows painted shut, no doorbell, fridge AND freezer both broke, the worktops in the kitchen stressed and peeling and we had a complete power cut the first week. Ill be honest the first couple of months were quite stressful and not how we imagined moving into a new flat. it was constant calls and emails for a long time to get the flat upto the expected standard given the amount we were paying.
in fairness, things did get sorted, and all issues resolved. not as quick as we would have liked, but they did attend in a fairly reasonable time. what we didn't understand is why all this hadn't been checked/fixed and sorted BEFORE we moved in. it felt like the last lot had moved out the day before, it had been given a quick spring clean, and they shipped us in next.
considering all these issues, and the age and lack of maintenance the flat and building overall had benefitted from, it was overpriced. as the tenancy approached its end, they wanted to hike the rent, and we thought that was a bit rich frankly, and moved on.
I'm in two minds whether to recommend Black Katz. I think we were a bit unlucky with the property (separate fridge and freezer breaking within 2 days of each other?!) and they did help when things went wrong, with no additional charges. it was just frustrating to move into a property and unveil a catalogue of issues and problems to be resolved, when that should be their job before they let us move in.
They were fair to us when we left, getting the majority of our deposit refunded, when if i'm being truthful we had ruined the cream carpet a bit, but im unsure of the exact measurements of 'wear and tear'.
Basically, tread carefully. they certainly aren't the worst letting agents ive used but they also have some way to go before I can give them anymore than an average rating.
there was a host of issues when we first moved in. what annoyed me the most was the agent (cant remember her name unfortunately) had lied about what furniture was included in the furnished rooms. you only got a bed and a wonky wardrobe.
Things were just not working, broken, or missing. The shower was a dribble, mould on the bathroom ceilings, windows painted shut, no doorbell, fridge AND freezer both broke, the worktops in the kitchen stressed and peeling and we had a complete power cut the first week. Ill be honest the first couple of months were quite stressful and not how we imagined moving into a new flat. it was constant calls and emails for a long time to get the flat upto the expected standard given the amount we were paying.
in fairness, things did get sorted, and all issues resolved. not as quick as we would have liked, but they did attend in a fairly reasonable time. what we didn't understand is why all this hadn't been checked/fixed and sorted BEFORE we moved in. it felt like the last lot had moved out the day before, it had been given a quick spring clean, and they shipped us in next.
considering all these issues, and the age and lack of maintenance the flat and building overall had benefitted from, it was overpriced. as the tenancy approached its end, they wanted to hike the rent, and we thought that was a bit rich frankly, and moved on.
I'm in two minds whether to recommend Black Katz. I think we were a bit unlucky with the property (separate fridge and freezer breaking within 2 days of each other?!) and they did help when things went wrong, with no additional charges. it was just frustrating to move into a property and unveil a catalogue of issues and problems to be resolved, when that should be their job before they let us move in.
They were fair to us when we left, getting the majority of our deposit refunded, when if i'm being truthful we had ruined the cream carpet a bit, but im unsure of the exact measurements of 'wear and tear'.
Basically, tread carefully. they certainly aren't the worst letting agents ive used but they also have some way to go before I can give them anymore than an average rating.
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May 05, 2015
I am sorry that you have felt the need to complain. We work very hard at service which is why we get so many good reviews. I am pleased that you would use us again and next time be so happy you give us 5 stars rather than 3 stars; I will now look into matters raised and come back to you. Apologies again.
Regards,
ANDREW BLACK
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Opening Hours
Address
Black Katz
78 Borough High Street
London Bridge,London
Greater London
SE1 1LL
020 7403 5010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 92% | £700 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 97 | 9 | 0 | 0 | 0 | 0 | 19 | 0 |
Areas covered
- SE1
- South East London
- SE17
- South London
- SE16
- Central London
- SE11
- SE8
- SE15
- SE13
- EC4
- E14
- SE22
Services offered
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Sep 16,2022
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We have been very pleased with Blackkatz as their service has been very efficient and professional
Been with them for over 15 years and their service has been excellent...
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Sep 20, 2022
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Rozmin,
Many thanks for the review, really pleased you are happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
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Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house hunt....
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Feb 14, 2022
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Lorcan,
Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again.
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Andrew
Andrew Black
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Very responsive and professional.
Tim and Erika went out of their way to help us find and settle into our new place....
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Aug 19, 2021
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Connor,
Really appreciate your review.
Tim and Erika will be really pleased you were happy with the service.
Thanks again.
Regards,
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Andrew Black
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Aug 09,2021
Aug 09,2021
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Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week !
Thank you so much guys ☺️...
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Aug 12, 2021
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Sotiria,
Many thankd for your review.
Michelle and Tim will really appreciate your comments.
Pleased you were happy with the service.
Regards,
Andrew
Andrew Black
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Apr 29,2021
Apr 29,2021
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Prompt response to emails.
Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems.
Vince was lovely when we met in person and took another video of the flat for us at short notice....
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May 03, 2021
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Grace,
Thanks for your review.
Vince will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
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Aug 16,2024
Aug 16,2024
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Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and swift....
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Aug 17, 2024
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Hessam,
Many thanks for the review.
Really pleased you were happy with the service of Alessandro.
Thanks again.
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Andrew
Andrew Black
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Jul 14,2023
Jul 14,2023
0
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As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well ...
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Jul 17, 2023
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Letitia,
Many thanks for your review. The London Bridge Team will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew Black
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May 03,2023
May 03,2023
0
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Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much easier....
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May 08, 2023
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Morgan,
Many thanks for your review. Amy will be really pleased you were happy with the service. Thanks again.
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Andrew
Andrew Black
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Jul 30,2021
Jul 30,2021
4
people found
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Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost ...
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Aug 18, 2021
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Molly,
We have now fully looked into your complaint. We will email you directly with a response and hope you find this acceptable.
We are sorry you felt the need to complain and wish you well for the future.
Regards,
Andrew
Andrew Black
Director ...
Apr 23,2021
Apr 23,2021
0
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Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated .
Really good service which I ...
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May 03, 2021
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Philip,
Many thanks for your review, the team will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Apr 23,2021
Apr 23,2021
1
people found
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Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and recommend....
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Apr 26, 2021
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Keith,
Many thanks for your review.
Really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Sep 24,2020
Sep 24,2020
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We had 2 weeks to find and move to a new place, Black Katz made it really easy for us! They showed us a lot of properties until we found the one we liked. Then the admin team was incredibly helpful with all the paperwork and ...
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Sep 28, 2020
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Lucia,
Many thanks for your positive review it is much appreciated. Pleased you were happy with the service.
Regards,
Andrew Black
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Aug 20,2020
Aug 20,2020
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Excellent, prompt and efficient service. Patricia was very helpful at all times. I highly recommend Black Katz London Bridge. I have used them for a few years and I have always been pleased with their service....
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Aug 24, 2020
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Dipika,
Many thanks for your great review. Really pleased you are happy and been using us over the years. Patricia is a very good and very hard working member of the team. Thanks again.
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Andrew Black
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Aug 13,2020
Aug 13,2020
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Fantastic Service from estate agent showing us around properties and being incredibly flexible, helpful and resourceful to find us a great property at a good price, to highly efficient, clear and available administrative department easing us through the tenancy application and pre-tenancy process....
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Aug 14, 2020
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Caz,
Many thanks for your review. These are challenging times but we are determined to still provide the best possible service. Thanks again.
Regards,
Andrew Black
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Aug 11,2020
Aug 11,2020
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Amazing Experience!
Alex, Sandro & Patricia let my flat in 2 days to high quality tenants with communication to a high standard. The transition was smooth and professional.
I am very pleased with this service and would recommend to everyone!...
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Aug 14, 2020
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Petra,
Many thanks for your review. Really pleased you were happy with the service and in particular Alex, Sandro and Patricia. Thnaks again.
Regards,
Andrew Black
Director ...
Jul 22,2020
Jul 22,2020
1
people found
this helpful
this helpful
It's almost two years that me and my girlfriend moved into a flat that was listed by Black Katz (London Bridge) and we always had an amazing experience.
The service Michelle provides to us is just excellent and we were always supported in our issues ...
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Jul 27, 2020
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Fabrizio,
Many thanks for your review. We are really pleased you are happy with the service received and especially with Michelle who is a great member of the team. Thanks again.
Regards,
Andrew Black
Director ...
Oct 15,2019
Oct 15,2019
0
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Really nice experience in finding the proper apartment to rent. Clear process and with them I didn't feel at all the usual hassle and stress searching for apartments in a big city such as London.
Really happy to have found Sandro, who was really professional ...
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Oct 18, 2019
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Matteo,
Many thanks for your review, really pleased you had a good experienced. Sandro is a great member of the team.
Thanks again.
Regards,
Andrew Black
Director ...
Sep 06,2019
Sep 06,2019
0
people found
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this helpful
Excellent service, we were always kept in the loop as to what was going on. In particular Sandro and Michelle were extremely helpful, with Sandro helping us getting the offer through ASAP and Michelle handling all our pre-tenancy enquiries!...
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Sep 12, 2019
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Ashish, many thanks for your great review. Really pleased you were happy with service you received from Sandro and Michelle, both great members of the team. Will let them know you were happy. Many thanks again. Regards,
Andrew Black
Director ...
Aug 14,2019
Aug 14,2019
1
people found
this helpful
this helpful
After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a ...
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Aug 17, 2019
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Jessamyn,
Many thanks for your positive review.
Really pleased you had a great experience with Vincent and Michelle.
Thanks again for your review, much appreciated.
Regards,
Andrew Black
Director ...
Jul 14,2019
Jul 14,2019
0
people found
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this helpful
Tim was super helpful showing us the property out of hours. Gave us lots of information and pleasant, easy to contact estate agent.
Michelle guided us through all the admin and was very prompt and pleasant with emails. She gave us a lot of trust ...
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Jul 15, 2019
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Grace,
Many thanks for your review, it is much appreciated. Tim and Michelle work really hard at providing the best possible service so it's great to get this feedback.
Thanks again.
Regards,
Andrew Black
Director ...
Apr 12,2019
Apr 12,2019
0
people found
this helpful
this helpful
I came across BlackKatz years ago when I was desperately searching for a place to stay after a bad experience with one of London's bigger agents. The staff at the London Bridge branch were lovely then, as they were this time around. Tim took the ...
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Comment on agent fees
Lower than some of the bigger names, gets you more in terms of service.
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Apr 19, 2019
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Sam,
Many thanks for your comments, much appreciated.
Really pleased you are happy with the service you received.
Regards,
Andrew Black
Director ...
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
All staff members we worked with were informative and helpful, the whole process of renting was made easy and quick. Any information we asked for was provided and all questions were answered quickly as well. Would definitely recommend to other people looking to rent....
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Comment on agent fees
The fees we paid were the same as my friends using other estate agents have paid, I believe they are reasonable.
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Aug 18,2018
Aug 18,2018
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One of our best experiences with a letting agency. The whole process of renting the house was smooth and easy. Vincenzo went out of his way to find us a place which match our price and requirements, which ended up exceeding our expectations. Patricia was ...
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Comment on agent fees
No hidden fees and nothing out of the ordinary.
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Jul 21,2018
Jul 21,2018
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Michelle helped us to secure the property and made moving in a smooth and efficient process. She was very kind and willing to answer any of our questions....
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Apr 09,2018
Apr 09,2018
1
people found
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this helpful
We used Black Katz in February 2018 to find a tenant and all their staff were a pleasure to work with. Our new tenant also mentioned that their service was good, no hidden fees etc....
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Comment on agent fees
Good fees (5%) for a first-time customer.
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Aug 17,2017
Aug 17,2017
1
people found
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this helpful
Astig and Patricia were absolutely amazing during the entire process of renting my flat.
Astig explained everything about the process and how much I would have to pay, when and why. This transparency was something I totally appreciated and that made a major difference, after ...
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Aug 01,2017
Aug 01,2017
0
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Giuseppe played a huge role in helping us find our home for the next stage of our student lives. He recommended this lovely big house to us by listening to what we were looking for - he found our house for us rather than us ...
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Comment on agent fees
Good
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Jul 08,2017
Jul 08,2017
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The team under the leadership of Alex were absolutely excellent. Thank you to everyone for their swift action. Very impressed!...
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Jul 07,2017
Jul 07,2017
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I am very happy I ran into Vince. Exceptional service provided, helped me out outside business hours, he was very approachable, if busy returned phone calls / text msgs same day. Showed fingertip feeling through giving me a call to let me know that there is ...
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Apr 25,2017
Apr 25,2017
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Black Katz offered an amazing service throughout my flat search and were very efficient. A special thank you to Alexandra who went above and beyond to find us a lovely place to call home....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:28 PM 24/03/2017 by Giuseppe Martellone
I have now looked into matters.
I am very concerned that you feel you were lied to over furniture; I can assure you we would never lie and can only assume it was a mis-understanding - if you can please supply more information I will investigate further.
Upon your move-in there were maintenance issues which whilst I understand we attended to and resolved quickly I do apologise that there were any to start with. There is always pressure when there is a quick changover but it is still not a valid excuse.
Clearly we were pro-active in resolving matters during the tenancy and dealing with the deposit at the end.
We do hope that you will use us again in the future and next time feel we are worthy of 5 Stars.
Regards,
Andrew Black