Stirling Ackroyd
Egham, TW20
4.5/5, 165 reviews
95% recommended
93% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
78% lettings fee satisfaction

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“1) I rented through the address mentioned above for more than ......”

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Apr 29,2015
Minithumbdown
By: 'Kulan'
Apr 29,2015
2 people found
this helpful
1) I rented through the address mentioned above for more than two years and end my tenancy agreement on 16th of March.
Before the Ester break I tried to contact Stuart Shubrook but no success, I left voice message but never had a single call from him until now. I contact him via email to talk about final payment. But I didn't realise that I have to cancel my direct debt. Now two months' rent has been gone to Townends account, this is simply ignored by Townends till I checked my account myself. Now I have to wait for 3 to five working days to get refunded and my account is overdrawn.
2) I called Stuart on yesterday. Stuart i don't care about existing customers money. He simple told me that I should have cancelled the direct debt.
3) My deposit since now. I contacted Townends and they told me that I have contact myself to get the deposit back from the owner. But in Stuart email it clearly mentioned if he dont hear from both party within 10 working days the case will be close.

I met few people who rented flat or house from townends and they told me that I paid high admin fee. There is no fix price.
Stuart (from Head office) Amaleo and Tracy (from Egham Branch) change their rules as they wish.

Note: These feedbacks will be spread throughout Royal Holloway University and local people in Egham and Englefield green
What agent could do to change your mind?
1) I rented through the address mentioned above for more than two years and end my tenancy agreement on 16th of March. Before the Ester break I tried to contact ¢â‚¬Å“Stuart Shubrook¢â‚¬Â but no success, I left voice message but never had a single call from him until now. I contact him via email to talk about final payment. But I didn¢â‚¬â„¢t realise that I have to cancel my direct debt. Now two months¢â‚¬â„¢ rent has been gone to Townends account, this is simply ignored by Townends till I checked my account myself. Now I have to wait for 3 to five working days to get refunded and my account is overdrawn. 2) I called Stuart on yesterday. Stuart don¢â‚¬â„¢t care about existing customers money. He simple told me that I should have cancelled the direct debt. 3) My deposit since now. I contacted Townends and they told me that I have contact myself to get the deposit back from the owner. But in Stuart email it clearly mentioned if he dont hear from both party within 10 working days the case will be close. I met few people who rented flat or house from townends and they told me that I paid high admin fee. There is no fix price. Stuart (from Head office) Amaleo and Tracy (from Egham Branch) change their rules as they wish. Note: These feedbacks will be spread throughout Royal Holloway University and local people in Egham and Englefield green
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By: Kulan
May 08, 2015
what the purpose of contacting [email protected] ?
Simply you will request me to remove the feedback.

It would be great if you could investigate in your site first Specially the people i mentioned in my comments, They are fully aware of my case and then you can come to me. Also you can get my contact number.
By: Kulan
May 08, 2015
what the purpose of contacting [email protected] ?
Simply you will request me to remove the feedback.

It would be great if you could investigate in your site first Specially the people i mentioned in my comments, They are fully aware of my case and then you can come to me. Also you can get my contact number.
By: Townends
May 05, 2015
Thank you for your comments. Your feedback is important to Townends so that we can improve our service. Please email us your contact details to [email protected] so that we can investigate and resolve this matter.

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Latest Reviews

View all Reviews 165
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
17th Nov 2023
reviewed by 'T.Crow'
“My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the ......”
1st Aug 2017
reviewed by 'Agent'
“We sold our property and Chloe House was our agent.Chloe was absolutely brilliant!She helped us prep the house ......”
7th Apr 2017
reviewed by 'JessicaT'
“From the word go Nicola was on the ball and her communication was second to none. There were a few ......”
10th Mar 2017
reviewed by 'Angela'
“Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in ......”
22nd Feb 2017
reviewed by 'Gary'
“I recently started a property search looking to rent a place close to my work and family and was quickly ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
179 High Street
Egham
Surrey
TW20 9EJ
01784 477 277

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 100% £25,000 £527,000
Lettings 89% 78% £800 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 0 71 6 23 1 20 0 5 2
Areas covered
  • Egham
  • Runnymede
  • Thorpe
  • Thorpe Lea
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Warning: Dodgy Tactics!I...”

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Feb 21,2024
Minithumbdown
By: 'Daniel'
Feb 21,2024
0 people found
this helpful
Warning: Dodgy Tactics! I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing ...
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“Thoroughly unpleasant experience...”

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Nov 17,2023
Minithumbdown
By: 'T.Crow'
Nov 17,2023
2 people found
this helpful
My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the situation will not be settled for another few weeks yet. My son rented an apartment with them in Woking, and all was fine whilst he ...
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“We sold our property and Chloe House was our agent.......”

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Aug 01,2017
Minithumbup
By: 'Agent'
Aug 01,2017
0 people found
this helpful
We sold our property and Chloe House was our agent. Chloe was absolutely brilliant! She helped us prep the house before the opening day with tips and suggestions. She made herself available throughout the sale process, always answering our queries and doubts with a smile ...
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Comment on agent fees
fair fees
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“From the word go Nicola was on the ball and ......”

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Apr 07,2017
Minithumbup
By: 'JessicaT'
Apr 07,2017
0 people found
this helpful
From the word go Nicola was on the ball and her communication was second to none. There were a few issues that presented itself during our sale and Nicola was so, so brilliant in helping us get them resolved. I can't recommend Townends highly enough ...
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Comment on agent fees
Very fair.
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“Daniella is extremely helpful, professional and has assisted in helping ......”

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Mar 10,2017
Minithumbup
By: 'Angela'
Mar 10,2017
1 people found
this helpful
Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in an area that is idea for us....
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“I recently started a property search looking to rent a ......”

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Feb 22,2017
Minithumbup
By: 'Gary'
Feb 22,2017
0 people found
this helpful
I recently started a property search looking to rent a place close to my work and family and was quickly shown a selection of amazing properties that all fitted and met my criteria, Daniella at Townsend's quickly found my perfect location and property I had ...
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“Overall a very positive experience, seamless, fast and easy process. ......”

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Feb 08,2017
Minithumbup
By: 'Adam'
Feb 08,2017
0 people found
this helpful
Overall a very positive experience, seamless, fast and easy process. I can recommend Townsends to any future tenants in the UK....
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“Daniella was extremely helpful with out rental property search and ......”

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Nov 16,2016
Minithumbup
By: 'Rosy'
Nov 16,2016
0 people found
this helpful
Daniella was extremely helpful with out rental property search and helped us find and secure our ideal property. She was helpful and knowledgeable one all the required details and contactable on email as and when further questions popped up. All in all we were able ...
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Comment on agent fees
Higher than others we have used in the past.
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“Rominder is a very polite and flexible person.She took ......”

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Nov 04,2016
Minithumbup
By: 'Rafaella'
Nov 04,2016
0 people found
this helpful
Rominder is a very polite and flexible person. She took us for viewings on the same day we step in the agency and helped us to negotiate the move in day with landlord. As a result, we finally found our home sweet home! So excited ...
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Comment on agent fees
For our budget it is quite high
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“Taylor was an incredible help to helping us find the ......”

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Oct 14,2016
Minithumbup
By: 'Ryan'
Oct 14,2016
0 people found
this helpful
Taylor was an incredible help to helping us find the right property. Communication was brilliant throughout the process, answering our questions to the best of his ability. I would highly recommend him and his service....
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Comment on agent fees
Good
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“Rominder is Polite and well spoken, She has worked hard ......”

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Sep 29,2016
Minithumbup
By: 'Julian'
Sep 29,2016
0 people found
this helpful
Rominder is Polite and well spoken, She has worked hard to create our tenancy and has been flexible. Probably the best estate I have dealt with to date . A credit to the company...
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Comment on agent fees
The £600 Admin fee is more than most other charge I'm afraid
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“Danielle has been fantastic with renting my property. It had ......”

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Sep 08,2016
Minithumbup
By: 'Suzy'
Sep 08,2016
0 people found
this helpful
Danielle has been fantastic with renting my property. It had been on the market for over 1 week with another agency, she was very proactive and told me she could rent it within 24hrs. Danielle actually managed to rent it within 4hrs!!! The whole process was ...
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Comment on agent fees
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
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“Despite some issues with the landlord, flat and some issues ......”

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Aug 31,2016
Minithumbup
By: 'Leigh'
Aug 31,2016
0 people found
this helpful
Despite some issues with the landlord, flat and some issues on my own end, Eleanor has been wonderful the entire time, easy to contact, with excellent speed of resolution and a great manner both on the telephone and through email....
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Comment on agent fees
Fees were relatively expensive.
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“Bearing in mind that myself and none of the other ......”

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Aug 20,2016
Minithumbup
By: 'Will'
Aug 20,2016
0 people found
this helpful
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick ...
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“Cody was extremely helpful and friendly - she (along with ......”

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Aug 12,2016
Minithumbup
By: 'Amy'
Aug 12,2016
0 people found
this helpful
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone calls....
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“Daniella has been extremely helpful throughout the process of finding ......”

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Jul 31,2016
Minithumbup
By: 'Lia'
Jul 31,2016
0 people found
this helpful
Daniella has been extremely helpful throughout the process of finding me a flat to rent in Egham. She was very quick to respond to all my emails and phone calls, making it easy for me to get this sorted fast as I needed to move ...
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Comment on agent fees
Good
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“First of all, I'd like to thank Daniella for helping ......”

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Jul 29,2016
Minithumbup
By: 'JH'
Jul 29,2016
1 people found
this helpful
First of all, I'd like to thank Daniella for helping my family find a property. She is very efficient. I just sent an email to ask for more details about the property that I am interested. She phoned me in just 5 or 10 minutes after I ...
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“I spoke with Daniella Rodrigues on the Wednesday morning , met ......”

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Jul 26,2016
Minithumbup
By: 'HG'
Jul 26,2016
0 people found
this helpful
I spoke with Daniella Rodrigues on the Wednesday morning , met her that afternoon , told her the house had been with another agent for 6 weeks with no movement , and challeneged her with finding tenants asap , within 24 hours she had 2 prospective tenants of the type i wanted ( ...
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“Daniella has been the most helpful estate agent we spoke ......”

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Jul 26,2016
Minithumbup
By: 'Rachael'
Jul 26,2016
1 people found
this helpful
Daniella has been the most helpful estate agent we spoke with after numerous calls to other estate agents. She took the time to walk through each property and showed me additional properties that had not been planned views which was extremely helpful in getting a ...
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Comment on agent fees
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
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“Daniella was very friendly, helpful and extremely fast helping me ......”

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Jul 22,2016
Minithumbup
By: 'Elena'
Jul 22,2016
1 people found
this helpful
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or ...
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Comment on agent fees
High
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“Daniella was very helpful and professional throughout the process of ......”

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Jul 20,2016
Minithumbup
By: 'Imma'
Jul 20,2016
2 people found
this helpful
Daniella was very helpful and professional throughout the process of finding our new home. We were in an unusual situation because we had to look for a property while we were away. After giving Daniella a general description of what we wanted, she contacted us ...
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Comment on agent fees
Her fees are good
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“Daniel was professional throughout the whole renting process. The property ......”

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Jul 17,2016
Minithumbup
By: 'Elena'
Jul 17,2016
0 people found
this helpful
Daniel was professional throughout the whole renting process. The property he found for us met our needs and we are looking forward to moving in into this new cosy home....
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Comment on agent fees
Quite high
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“The representative for Townends for the viewing was punctual, smartly ......”

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Jul 13,2016
Minithumbup
By: 'William'
Jul 13,2016
2 people found
this helpful
The representative for Townends for the viewing was punctual, smartly dressed and knowledgeable on all the properties shown. For the particular property in Old Windsor which was secured by her thorough and quick communication with the Lamdlord and competent negotiation on the price, provided the ...
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“A big thanks to Louis Devins, and Ollie McHugh for ......”

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Jul 04,2016
Minithumbup
By: 'Martin,'
Jul 04,2016
2 people found
this helpful
A big thanks to Louis Devins, and Ollie McHugh for their professional and dedicated work in the sale and completion of our properties. Their friendly, honest, and helpful approach was second to none I would recommend the team at Egham Townsends branch to anyone who ...
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Comment on agent fees
Good fees very competitive
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“Excellent service by both Louis and Ollie. Louis always remained ......”

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Jul 01,2016
Minithumbup
By: 'Emma'
Jul 01,2016
1 people found
this helpful
Excellent service by both Louis and Ollie. Louis always remained on top of things, and chased the seller and solicitors when necessary to ensure the sale went through quickly and efficiently. Ollie was more than happy to arrange second and even third viewings of the ...
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“Townends made selling my property so easy. As soon as ......”

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Jun 30,2016
Minithumbup
By: 'TC'
Jun 30,2016
2 people found
this helpful
Townends made selling my property so easy. As soon as I met Louis at the valuation stage, he made me feel confident and that he would have no trouble finding a buyer. Two days later and I'd accepted an offer I was really happy with. ...
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Comment on agent fees
Townends really wanted my business and were confident they could deal with the sale quickly and easily. The fee reflected this.
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“Townends is very Best. They always keep me updated. Katy ......”

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Jun 02,2016
Minithumbup
By: 'skyfah'
Jun 02,2016
1 people found
this helpful
Townends is very Best. They always keep me updated. Katy showed us many properties and good advices. When we found the property, Eve is very helpful, she works after the office hours or even on holiday to answer questions and make sure I got things ...
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Comment on agent fees
Good
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“Katy was very helpful in finding me accommodation within the ......”

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Jun 01,2016
Minithumbup
By: 'Richard'
Jun 01,2016
1 people found
this helpful
Katy was very helpful in finding me accommodation within the egham/englefield green area in. Once we'd identified a property I was interested in and an offer was put in Katy constantly kept me in the loop and was instrumental in liaising with the landlord ...
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Comment on agent fees
They seem to be reasonable with the going rates.
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“Excellent service and kept updated throughout. Louis also kept ,'on ......”

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May 31,2016
Minithumbup
By: 'Mr'
May 31,2016
1 people found
this helpful
Excellent service and kept updated throughout. Louis also kept ,'on top of things, and chased other side and solicitors when necessary. Same we didn't get quite the same service from the solicitors, you recommend where we were over charged! They did refund money after a ...
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Comment on agent fees
Value for money.
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“Very helpful and professional with excellent inter personal skills and ......”

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May 20,2016
Minithumbup
By: 'Bruce'
May 20,2016
0 people found
this helpful
Very helpful and professional with excellent inter personal skills and good product knowledge. Local knowledge and description of properties matched the actual dwelling....
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Comment on agent fees
Seemed high
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:10 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd, Egham TW20 9EJ



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