97% sales valuation accuracy
100% sales fee satisfaction
Apr 28,2015
Apr 28,2015
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I had fairly low expectations of using any estate agent from several past experiences but I am an optimist and so hoped for better. However, I would say on the whole the service I received was pretty average, except towards the end of the process, when Gail did appear to be trying to speed things up. The first viewings I had with this estate agent, for other properties were poorly conducted. I can't remember the names of the staff I saw or in one case was supposed to see as they didn't turn up, think it may have been someone called Dave, but not sure, but in one case I had travelled up from Guildford to view a property in a village only to arrive to see a sold board up, no one in and no agent there. I rang and spoke to Karen in their office to be told they had the wrong property down for me, a house well over my price range. She was apologetic but it was a complete waste of my time and petrol.
There were quite a few problems with the ownership of the bungalow I was buying which I felt should have been spotted and sorted before marketing. The owner had links to the estate agent and this seemed to slow things down rather than speed them up. The conveyancing for the seller was also done through TM and again a very slow, poorly communicated process, although I would say my solicitor wasn't much better. The second viewing of the property I bought was taken with someone too disinterested to even say good morning or introduce themselves. Again, it was on a Saturday and I felt she just was just bored with the whole process and couldn't answer any of the questions I put to her. Simply told me to speak to Gail on Monday. Gail became fairly proactive towards the end of the process but I do feel this was motivated by the commission rather than interest in me as a buyer. All in all, I felt TM are probably the same as most of the agents I have used, with the exception of Seymours in Guildford who were extremely professional and efficient. If I have to move at any point in the future I would prefer it not to be with TM.
There were quite a few problems with the ownership of the bungalow I was buying which I felt should have been spotted and sorted before marketing. The owner had links to the estate agent and this seemed to slow things down rather than speed them up. The conveyancing for the seller was also done through TM and again a very slow, poorly communicated process, although I would say my solicitor wasn't much better. The second viewing of the property I bought was taken with someone too disinterested to even say good morning or introduce themselves. Again, it was on a Saturday and I felt she just was just bored with the whole process and couldn't answer any of the questions I put to her. Simply told me to speak to Gail on Monday. Gail became fairly proactive towards the end of the process but I do feel this was motivated by the commission rather than interest in me as a buyer. All in all, I felt TM are probably the same as most of the agents I have used, with the exception of Seymours in Guildford who were extremely professional and efficient. If I have to move at any point in the future I would prefer it not to be with TM.
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7th May 2024
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20th Feb 2024
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20th Jun 2022
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31st Mar 2022
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19th Nov 2021
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3rd Nov 2021
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Opening Hours
Address
Thomas Morris
4 - 6 Market Square
St Neots
Cambridgeshire
PE19 2AW
01480403020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 100% | £20,400 | £645,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 0 | 14 | 0 | 174 | 2 | 117 | 3 | 16 | 0 |
Areas covered
- PE19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 07,2024
May 07,2024
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St.Neots Branch, easy to talk to, and always available
Good service, and upto date information during the sale process...
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Feb 20,2024
Feb 20,2024
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We have used Thomas Morris Letting Agency for a number of years. They have always been very professional, friendly and helpful, immediately notifying us of any issues. Wewould thoroughly recommend using them to manage a buy to let property. We did have a period of ...
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Jun 20,2022
Jun 20,2022
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We recently moved in to our rented property where we soon found out how unstable our Decking was in our garden. We contacted Carolyn Amundson regarding the issue. Within a couple of days Carolyn contacted us and informing us that we would be able to ...
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Mar 31,2022
Mar 31,2022
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Great team at St Neots who showed enthusiasm, energy and professionalism throughout the sale of my parents house. The attentiveness to valuation process and research , flexibility in fee structure, reporting back on visits, timely issuing of documentation and ultimately concluding the process made life much ...
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Nov 19,2021
Nov 19,2021
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Our first time with Thomas Morris and we’ve been so happy with how we’ve been looked after. Have been so helpful in finding our dream home. Always keeping us up to date with what’s going on. Sophie and Leah in St Neots ...
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Nov 03,2021
Nov 03,2021
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Brilliant service from start to finish,
Kept us well informed and updated of every aspect of the sale,
Will Definitely recommend Thomas Morris
Thanks so much ....
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Nov 02,2021
Nov 02,2021
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Our experience with Thomas Morris has been brilliant. Extremely professional and excellent service, guiding us every step of the way. Leah has been fantastic. Thanks for everything....
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Jun 30,2021
Jun 30,2021
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Awful customer service, the worst company I have ever dealt with.apparently only one solicitor snd all other staff are inexperienced conveyancers. Avoid at all costs...
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Feb 12,2021
Feb 12,2021
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Chloe Faris provided exceptional customer service throughout the whole process. I am due to have a baby shortly and she took the stress away from the whole experience of selling and buying a house. I cannot thank her enough....
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Oct 16,2020
Oct 16,2020
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ThomasMorris St Neots have been superb so far in our dealings with our house move. We have had a completely honest approach to both the sale of our house and intended purchase of hopefully, our new one. They always get back to you with information ...
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Aug 28,2020
Aug 28,2020
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Having had our house on the market for a while and not having much success, Sam managed to find us a buyer within a few days of being on with Thomas Morris. We also managed to find a property we wanted to buy with Thomas ...
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Aug 28,2020
Aug 28,2020
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This is the second time I have used Thomas Morris - the first time to buy and the second to sell. Excellent service, kept me informed throughout....
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Aug 28,2020
Aug 28,2020
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After selling our house overseas ( during lockdown ) and being let down at the last minute by a seller, we found ourselves in a difficult situation where we needed to find a home quickly and be able to move in within a matter of weeks. Due ...
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Aug 28,2020
Aug 28,2020
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We have been very pleased with the Thomas Morris experience from both estate agent to Conveyancing.
As we have never sold a property before I was nervous about the process but Andrea totally but me at ease.
She was factual and clear and super friendly.
...
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Aug 28,2020
Aug 28,2020
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We have bought and sold through Thomas Morris , very professional and fantastic service
Well done
Andrea and her team ....
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Aug 28,2020
Aug 28,2020
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Used this agent to sell my mother in laws bungalow, very helpful and kept us informed throughout the whole process....
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Aug 27,2020
Aug 27,2020
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My experience with Thomas Morris has been very positive. I have been buying my house within the lockdown If 2020, and considering the difficulties this has thrown up, they have been very helpful. Andrea, my agent, has completed all the tasks with the tightest deadlines and ...
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Aug 27,2020
Aug 27,2020
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Moving house is always tough, but Andrea and team over at Thomas Morris St Neots made it that much easier for us.
From the beginning when we Sam Neal came around to talk us through listing our property, we knew we were in excellent hands. ...
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Aug 27,2020
Aug 27,2020
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Buying a house after lockdown was meant to be tricky, but with Thomas Morris, and Sam in particular, you are in safe hands. We spent a good two days seeing properties, and Sam was quick to pick up what we needed, and made a great ...
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Aug 27,2020
Aug 27,2020
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Very helpful with good communication but not over bearing.
Always quick to respond to any questions.
I've used St Neots Thomas Morris for two properties now and find the staff professional and knowledgeable....
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Aug 27,2020
Aug 27,2020
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Fantastic service! We have just literally sold our property and are purchasing our dream home with Thomas Morris. I can totally recommend them. Particular thanks to Sam, who has gone above and beyond in ensuring that our house sold within a week in order for ...
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Aug 27,2020
Aug 27,2020
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Thomas Morris were very proactive and transparent throughout our sale. They were effective at setting our expectations and provided honest and frank feedback on prospective buyers - ultimately getting our house sold in a relatively quick period of time. Thanks for all those long hours ...
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Aug 27,2020
Aug 27,2020
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I approached Thomas Morris Estate Agents for a probate valuation. From the first moment I met Andrea we were treated with respect and concern during this really difficult time. I have never had the experience of selling a property before and when the time came ...
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Aug 19,2020
Aug 19,2020
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They did exactly what they said they would - which was valued the property and sold it in the price range stated. We dealt with Samuel Neal who was helpful, chatty and honest....
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Jun 24,2020
Jun 24,2020
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Thomas Morris presented themselves from the outset as a very professional, can do, outfit with deep knowledge & experience of the local market. Our property sold within a couple of days of going on the market & everything was proceeding wonderfully when the Covid lockdown happened. Throughout ...
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Mar 28,2020
Mar 28,2020
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I found the team at St Neots friendly and professional, nothing was too much trouble.
During the process of selling, buying and dealing with conveyancing it was the St Neots team that regularly kept me updated.
A special mention to Karen
Thank you so much
...
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Mar 27,2020
Mar 27,2020
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From my initial contact requesting a valuation, the service I received was prompt, friendly, professional and efficient. Sadly the process was rather protracted but Karen was superb at keeping me informed and chasing things along. Her service was courteous and reassuring at all times and ...
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Mar 02,2020
Mar 02,2020
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I found the team at Thomas Morris to be really helpful throughout the process, great communications, weren't too pushy during viewings and a nice bunch of people :)...
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Feb 25,2020
Feb 25,2020
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Thomas Morris were very quick to respond and the whole team were very helpful and friendly. They gave us local advice as we were new to the area....
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Feb 05,2020
Feb 05,2020
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Great communication.
I am a first time buyer, so the process was all a bit new to me.
Andrea was always quick to respond to my queries and try to keep me as up to date as possible, making me feel reassured and that everything ...
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Last updated at 11:17 AM 11/05/2018 by allAgents
Best Estate Agent in PE19 
Thank you very much for the detailed review of your experiences with the St.Neots branch. I have spoken with the team and they have confirmed to me that the details of your review are accurate.
I can only apologise that, in this instance, we do not appear to have dealt with you and your requirements in the way we should have. We appear to have fallen very short of our normally high standards and for that I apologise. I can only hope that in the future we will have the opportunity to demonstrate to you how good our service levels normally are.
Thank you again for bringing the matter to our attention in such a detailed and courteous manner - it really is appreciated.