Dereham, NR19
3.6/5, 28 reviews
68% recommended
33% sales valuation accuracy
50% sales fee satisfaction
50% lettings valuation accuracy
73% lettings fee satisfaction

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“Where do I start. This branch is a shambles...We ......”

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Apr 28,2015
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Gareth
By: 'sickofwillhbrown'
Apr 28,2015
6 people found
this helpful
Where do I start. This branch is a shambles...

We put our property on the market with William H Brown because they sold the property to us and seemed to be very competent and efficient however this wasn't the case. From the start it sended that the staff were more concerned with pleasing the potential buyers than helping us.

Our first complaint was when I popped home from work in the day to pick something up to find prospective buyers waiting outside the house house. After questioning what was happening it turned out that no one from William H Brown had turned up. I called the office who reassured me that someone was on their way so I started the viewing. An hour later and still no sign of the estate agent. I called again and they told me that someone had done the viewing... I said yes I did. They told me that wasn't true but after speaking to the manager it worked out the estate agent who was due to come didn't turn up at all but they wasn't sure where he was. I wonder how many times they have done this?

The next complaint was when another estate agent from the same office done a viewing and double bolted our front door locking me and a baby out of the house when we arrived home late. We had to break into our own house.

This branch are rude and incompetent. I would not recommend anyone to use William H Brown of Dereham


I haven't named names. The only person who I will mention is Michael who was the only reason we stuck with them for nearly a year.
What agent could do to change your mind?
Complete overhaul. Change in attitude Educate staff. Some manners wouldn't go a miss too!
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Comment on agent fees
Fees were cheap but they arent worth a penny. Rather pay a bit more to avoid this branch.
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Latest Reviews

View all Reviews 28
12th Sep 2023
reviewed by 'David Gosling'
“What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I ......”
23rd Apr 2023
reviewed by 'Breffni'
“Emily was allocated to be my property co-ordinator in March. I'd not exactly been thrilled with a previous incumbant, so ......”
10th Mar 2022
reviewed by 'Charmaine'
“We have been dealing with Sam at the Dereham branch he has gone above and beyond its a pleasure dealing ......”
15th Dec 2021
reviewed by 'Ian'
“Extremely poor & unprofessional approach from the management at this branch. I will never have any financial dealings with this company ......”
16th Jun 2021
reviewed by 'Monika'
“STAY AWAY WELL BRANDED LETTING AGENCY but EVEN BIGGER DISSAPOINTMENT. PROPERTY WE RENTED WAS ADVERTISED WITH GARAGE AND ALLOCATED SPACE. ......”
10th May 2021
reviewed by 'Paul'
“Our advisor Daniella provided an excellent service. She was polite, delivered on all timeframes promised and responded promptly to all ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
3 Market place
Dereham
Norfolk
NR19 2AW
01362685037

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 50% £159,950 £420,000
Lettings 50% 73% £375 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 7 3 0 3 1 1 3 1
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Not to be trusted...”

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Sep 12,2023
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By: 'David Gosling'
Sep 12,2023
0 people found
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What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them. I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what ...
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“Faith Restored!...”

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Apr 23,2023
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Emily
By: 'Breffni'
Apr 23,2023
0 people found
this helpful
Emily was allocated to be my property co-ordinator in March. I'd not exactly been thrilled with a previous incumbant, so requests for quotes for work needing undertaken returning quickly was a surprise. Her excellent communication, responding promptly to my queries and keeping me updated to ...
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“We have been dealing with Sam at the Dereham ......”

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Mar 10,2022
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Sam
By: 'Charmaine'
Mar 10,2022
0 people found
this helpful
We have been dealing with Sam at the Dereham branch he has gone above and beyond its a pleasure dealing with him Nothing is to much trouble makes us feel at ease And answers any questions we may have Thankyou so much and can't wait ...
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“Unprofessional...”

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Dec 15,2021
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By: 'Ian'
Dec 15,2021
0 people found
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Extremely poor & unprofessional approach from the management at this branch. I will never have any financial dealings with this company in the future....
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“STAY AWAY WELL...”

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Jun 16,2021
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By: 'Monika'
Jun 16,2021
2 people found
this helpful
STAY AWAY WELL BRANDED LETTING AGENCY but EVEN BIGGER DISSAPOINTMENT. PROPERTY WE RENTED WAS ADVERTISED WITH GARAGE AND ALLOCATED SPACE. WHEN WE MOVED IN WE HAVE FOUND OUT THERE WAS NO ALLOCATED SPACE, GARAGE WAS WAY TO SMALL FOR OUR CAR. WE HAD TO PARK ...
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“Excellent...”

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May 10,2021
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Daniella
By: 'Paul'
May 10,2021
0 people found
this helpful
Our advisor Daniella provided an excellent service. She was polite, delivered on all timeframes promised and responded promptly to all our queries, ensuring this part of the process went smoothly....
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“Hello, I am really happy and thankful with th......”

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Mar 25,2021
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Sophie
By: 'Natalia'
Mar 25,2021
0 people found
this helpful
Hello, I am really happy and thankful with the help I have recieved from Sophie Currington. She kept me updated constantly on what is going on and was always nice to talk to. Really good work. Thank you Sophie!...
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“Dereham Lettings Team...”

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Mar 10,2021
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Jessie
By: 'Alison'
Mar 10,2021
0 people found
this helpful
As a landlord my experience of the lettings team at the Dereham branch, particularly Jessie and Sophie, has been very positive. I have always found them to be very personable, pro active, accommodating and quick to respond to emails or return calls....
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“William H Brown have been employed as letting......”

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Jan 20,2021
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By: 'Paul'
Jan 20,2021
1 people found
this helpful
William H Brown have been employed as letting agents for my property after the last year and we will be going forward into 2021 with new tenants and I am very happy to do so. The girls in the Dereham office have been prompt and attentive ...
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“WH BRown's third parties let them down...”

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Nov 06,2020
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By: 'Seve'
Nov 06,2020
0 people found
this helpful
I can NOT recommend WH Brown DEREHAM. They would have taken 3 weeks to market my property after I paid £135 for a marketing pack so I cancelled and sold in 3 days with another local agency. The agency that WH Brown use for photography took 2 weeks for ...
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“Reliable...”

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Jan 03,2020
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Viki
By: 'Carry'
Jan 03,2020
0 people found
this helpful
The staff are knowledgeable and quick to help. Viki Smith and Jessie Side are honest and give good advice. They don’t leave me waiting when I ask for something and I trust them to deal with my rental properties....
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“Excellent service .......”

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Oct 17,2019
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Norwich
By: 'Bridget'
Oct 17,2019
0 people found
this helpful
Excellent service …. Having rented a property we had a few problems - heating not working, leak under the sink, a blocked drain. On each occasion John Mosley from Norwich LSC was really helpful and provided the appropriate tradesperson to resolve the problem. We appreciated his ...
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“Expert Help And Advise...”

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May 18,2019
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Norwich
By: 'Johnny'
May 18,2019
0 people found
this helpful
I would have been lost without the help of this agent. He went beyond his normal duties to investigate and solve all of the issues i had in relation to a tenant issue. I self manage my property, this was all free advise. He helped ...
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Comment on agent fees
Free advise even though i am self managed
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“Good customer service...”

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May 16,2019
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Norwich
By: 'Liz'
May 16,2019
0 people found
this helpful
John Mosley has been the most professional, efficient and knowledgable member of W.H.Browns to have managed the rental of our property during the last 6 years. We have recently terminated the contract with our tenants so I had lots of questions about the process ...
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Comment on agent fees
They were as expected and compared well with Agents.
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“Top bloke and very professional...”

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May 14,2019
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Norwich
By: 'Jon'
May 14,2019
0 people found
this helpful
John handled the end of my tenancy and return of my deposit. At every stage, he was a real pleasure to deal with and obviously very capable at his job. I wish there were more like him in the lettings business. I'd have no qualms ...
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“a job well done...”

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Apr 02,2019
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Viki
By: 'Ms'
Apr 02,2019
2 people found
this helpful
I have dealt with Viki for the first time this year as unfortunately there was a matter to be dealt at my property regarding a broken fence with the neighbouring house which is also let. It meant to have to liaise with another letting agency ...
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Comment on agent fees
This is part of the package I subscribed at source and for which i pay a monthly % of the rent received. I never had to use it before and I'm happy with the result.
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“What a difference a year makes ......”

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Nov 14,2018
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Viki
By: 'Grasshopper'
Nov 14,2018
0 people found
this helpful
My experience of this agent (W H Brown) about 18 months ago was consistently marred by poor communication and the sense that it was a rudderless ship. Since then, and coinciding(?) with Viki Smith taking over the care of one of my properties, the business relationship ...
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Acceptable
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“help with details of my old tenancy...”

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Oct 22,2018
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Norwich
By: 'mr'
Oct 22,2018
0 people found
this helpful
i contacted john as i needed to be provided with details of the end of a previous tenancy i had with wh browns. anglia water were chasing me for a large bill covering a period after my tenancy had ended. as it was over a ...
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Comment on agent fees
no fees
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“Good Service...”

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Aug 31,2018
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John
By: 'Jaxhatter'
Aug 31,2018
0 people found
this helpful
I found after buying my property after renting that I was owed £40 as overpayment of deposit. John after initially informing me of this worked very hard to ensure that I finally got my payment, there were some hurdles due to the refund requirements, but John ...
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N/A
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“Deposit Queries...”

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Mar 22,2018
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Stephanie
By: 'Harriet'
Mar 22,2018
0 people found
this helpful
Stephanie was more than helpful with my queries in regards to my deposit and changing accounts. She replied to my emails the same day and replied to all questions I had in a very reassuring and helpful manner. Her quick response and attention has been ...
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“Too many people passing responsibility, not communicating with each other, ......”

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Feb 04,2018
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By: 'JO'
Feb 04,2018
2 people found
this helpful
Too many people passing responsibility, not communicating with each other, giving bad and wrong advice. This means chaos during inventories and check out, plus bad tenants...
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“Stephanie has been amazing in the way she is managing ......”

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Oct 06,2017
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Stephanie
By: 'C'
Oct 06,2017
2 people found
this helpful
Stephanie has been amazing in the way she is managing a particularly difficult situation to do with our property. She always acts in a professional manor, she replies promptly to any queries and nothing is too much trouble....
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“After numerous attempts to have my late father's deposit refunded ......”

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Jul 13,2017
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By: 'Debra'
Jul 13,2017
1 people found
this helpful
After numerous attempts to have my late father's deposit refunded to my account, Dan Freestone was allocated to sort the issue out. Dan was very polite, professional and kept me informed of the progress. After hearing that, due to a recent back injury, I was ...
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N/A
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“Unfortunately and seriously efficiency and positive rental support to Prospective ......”

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May 13,2017
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By: 'Completely'
May 13,2017
2 people found
this helpful
Unfortunately and seriously efficiency and positive rental support to Prospective Tenants does not match the costs that totally outweigh any professionalism. Security of Handover of keys including viewing support is abissmal and needs without doubt an extremely serious review for Tenants and Landlords alike....
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Comment on agent fees
Bad
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“Fantastic service from start to finish. Tony who negotiated on ......”

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Apr 08,2017
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Noel
By: 'Jennifer'
Apr 08,2017
0 people found
this helpful
Fantastic service from start to finish. Tony who negotiated on our behalf and Noel who found us our mortgage and was there for all questions. Emma on behalf of sequence we're all fantastic. Thank you so much for making our purchase such an easy one. ...
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Comment on agent fees
As expected. Not cheap but you pay for good service, worth every penny
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“! warning! use this branch at your own peril.as in ......”

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Jul 14,2015
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emma
By: 'tim'
Jul 14,2015
5 people found
this helpful
! warning! use this branch at your own peril.as in review by another customer on 28/04 2015,same senario,only interested in buyer,gave them all their time even though fees are my responsibility,worse of all, past on information which was never given to them,resulting ...
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“Where do I start. This branch is a shambles...We ......”

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Apr 28,2015
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Gareth
By: 'sickofwillhbrown'
Apr 28,2015
6 people found
this helpful
Where do I start. This branch is a shambles... We put our property on the market with William H Brown because they sold the property to us and seemed to be very competent and efficient however this wasn't the case. From the start it sended ...
read full review
What agent could do to change your mind?
Complete overhaul. Change in attitude Educate staff. Some manners wouldn't go a miss too!
Attached Filesnbsp;
Comment on agent fees
Fees were cheap but they arent worth a penny. Rather pay a bit more to avoid this branch.
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“Do not use this agent! Awful staff, unhelpful, bad attitude ......”

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Mar 15,2014
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By: 'Unhappy'
Mar 15,2014
10 people found
this helpful
Do not use this agent! Awful staff, unhelpful, bad attitude could go on and on. Sold house to a cash buyer according to William H Brown, turned out they were in a chain of 4 other properties. Only found this out after 2 months of me asking ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Dereham NR19 2AW



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