100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 27,2015
Apr 27,2015
2
people found
this helpful
this helpful
Avoid at all costs!
We found a house we wanted to buy which was with Connells. So we decided to market our house with them too, thinking that they would be motivated to sell our house as they would then be able to sell 2 houses. How wrong we were.
We were tied into a contract with them for 20 weeks and they coudn't sell our house. We asked for ideas of how we could try to sell our house and they couldn't give us any. They came and took photos with just a normal digital camera so the photos didn't do our house justice. The description they wrote started with ' a 3 bedroom house with bathroom' - how exciting and enticing for prospective buyers! We asked them to make it sound a bit more exciting and they asked us to do it instead! - that's there job surely! They only put about 5 photos on the websites. We gave them a key so they could show people around when we weren't there and they were always 'too busy' to do so. Most people we had round you could tell weren't that interested. They obviously don't communicate at all in the office as we'd get different staff members calling us and giving us different information to what their colleague had just told us (that is if you could actually speak to anyone who knew what was going on to start with). Unfortunately the house we originally wanted sold (don't know how Connells managed that one but it did take them about 5 months to complete). I think they have that many houses to try and sell, they probably only need to sell 50% of those that are on their book to still make a profit, so they're not that motivated in selling! Also, I went to go into their office on Monday 22nd December and they'd closed for Xmas - they didn't tell us that and all the other estate agents on that street were still open until Xmas eve!
Thankfully we got out of the contract when we could - changed to Newton Fallowell LFE instead (would definitely recommend) sold in 3 days, for more than the asking price and moved in 9 weeks! Avoid Connells at all costs and would recommend Newton Fallowell instead.
We found a house we wanted to buy which was with Connells. So we decided to market our house with them too, thinking that they would be motivated to sell our house as they would then be able to sell 2 houses. How wrong we were.
We were tied into a contract with them for 20 weeks and they coudn't sell our house. We asked for ideas of how we could try to sell our house and they couldn't give us any. They came and took photos with just a normal digital camera so the photos didn't do our house justice. The description they wrote started with ' a 3 bedroom house with bathroom' - how exciting and enticing for prospective buyers! We asked them to make it sound a bit more exciting and they asked us to do it instead! - that's there job surely! They only put about 5 photos on the websites. We gave them a key so they could show people around when we weren't there and they were always 'too busy' to do so. Most people we had round you could tell weren't that interested. They obviously don't communicate at all in the office as we'd get different staff members calling us and giving us different information to what their colleague had just told us (that is if you could actually speak to anyone who knew what was going on to start with). Unfortunately the house we originally wanted sold (don't know how Connells managed that one but it did take them about 5 months to complete). I think they have that many houses to try and sell, they probably only need to sell 50% of those that are on their book to still make a profit, so they're not that motivated in selling! Also, I went to go into their office on Monday 22nd December and they'd closed for Xmas - they didn't tell us that and all the other estate agents on that street were still open until Xmas eve!
Thankfully we got out of the contract when we could - changed to Newton Fallowell LFE instead (would definitely recommend) sold in 3 days, for more than the asking price and moved in 9 weeks! Avoid Connells at all costs and would recommend Newton Fallowell instead.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £750 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
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Feb 26,2024
Feb 26,2024
0
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Awful experience. I was interested in a letting property listed with them. They cancelled the viewing 2 hours before. We rescheduled the viewing and I called on the day to check on some details about the property only to hear that the property was no longer ...
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Feb 10,2024
Feb 10,2024
1
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As a tenant at Connells Leicester for 2.5 years, I encountered repeated communication issues, particularly regarding a rent arrears incident. Despite having a consistent record of on-time payments, a negative reference was provided, creating unnecessary stress and confusion.
This, along with other instances of poor communication, ...
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Oct 30,2022
Oct 30,2022
1
people found
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Negative experience from start to finish. I called many times to constructively solve the issues without conflict. Worked with Toni who never called back or replied to emails and because of her lack of communication I was left homeless for a week due to an ...
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Sep 27,2022
Sep 27,2022
1
people found
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They never pick up the phone. Most of the time it goes to answer machine. If people are going to make an offer or want to ask something, I think they will give up. They need more staff...
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Oct 24,2015
Oct 24,2015
6
people found
this helpful
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I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service).
We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for ...
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What agent could do to change your mind?
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attached Filesnbsp;
Comment on agent fees
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attachments
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Apr 27,2015
Apr 27,2015
2
people found
this helpful
this helpful
Avoid at all costs!
We found a house we wanted to buy which was with Connells. So we decided to market our house with them too, thinking that they would be motivated to sell our house as they would then be able to sell 2 houses. ...
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Nov 10, 2017
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This doesn't surprise me..I am about to write a review and go to the Leicester Mercury about their poor service if your with me on this one email me on [email protected]
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