“This was my first and final dealings with Contempo Lettings. ......”
1 Star Review
Apr 22,2015
By:
'MaryW'
Apr 22,2015
Branch: Aberdeen, 127 Rosemount Place
Services: Lettings (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: AB15
Branch: Aberdeen, 127 Rosemount Place
Lettings (Prospective customer)
Rent PCM: £750
Postcode: AB15
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This was my first and final dealings with Contempo Lettings. I had initially enquired into a property for rent by telephone where I was told that I was not suitable for the property due to being a student. I am well aware that certain properties are not suitable for students but this is not always set in stone and due to landlord preference, and also not stated within the ad in this case. I queried this as I currently live in a property which is not suitable for students and was rudely told no. I then went on to mention that it would be worthwhile mentioning this somewhere within the advertisement as to avoid disappointment for anyone else in the future. I was then told the website that I had seen their advertisement on is not their priority and that infact Citylets is instead. It was stated that Citylets had this information as it is the main site they use and not all information posted on various sites is the same, which seems very bizarre in the promotion of the one property. After the phone call I had checked the Citylets website to find there was also no information regarding students there either. To me this is a waste of time and a terrible first experience with someone who is trusted to take care of your home.
What agent could do to change your mind?
The customer service needs worked on greatly. All that I was looking for was an apology for wasting my time and improvements made on the advertisement. There was no remorse shown for the error by Contempo Lettings but instead a level of rudeness.
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