As an agent adhering to strict code of practise laid out to us by ARLA and The Property Ombudsman, we can assure you that any problems have to be investigated fully, which can take some time. We are interested in finding root causes to avoid replication, rather than silencing gestures. We have a trusted collection of tradesmen who undertake work directed by ourselves, but if for what ever reason during the extemely busy change over period in the summer months the standards slip or something is overlooked, we have the contractors return as soon as possible.

When it comes to Tenancy Deposits, as members of the government appointed TDS (The Dispute Services) we are bound by their procedures. As stakeholder we have no interest in the deposit at all, and are not permitted by law to make any deductions or to return any amount without both landlord and tenant agreement, unless a court order is made. It may be interesting to know that the standard level of deposit our landlords ask for is equivalent to one month's rent, which is widely accepted as the norm. We have a selection of properties owned by landlords who do not ask for a deposit at all however.

If you would like to get in touch with our office to discuss any of the issues you have highlighted, we would be grateful of the dialogue.