White & Sons
Dorking, RH4
2.8/5, 23 reviews
48% recommended
50% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
54% lettings fee satisfaction

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“Went for a viewing for the flat in St. Georges ......”

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Apr 21,2015
Minithumbdown
By: 'Jakir'
Apr 21,2015
1 people found
this helpful
Went for a viewing for the flat in St. Georges close, Horley with my wife. We did like that flat and wanted to go through with this. They asked me to put an offer but I said I am happy to pay the amount per month as advertised. I was been told that they will contact with me. But they did not contact with me so I made a phone call and wanted to know the further procedure to go through with that flat. They asked me for how long I want to make the contract. They said it could be for 6 months or 12 months. I accepted to go for 6 months and also I mentioned that I have no problem to go for 12 months aswell as I am looking for long term tenancy. After that the person on the phone said ''okey let me contact with the landlord and we will be back to you as long as we hear from landlord. Then I received a call from them saying that landlord do not want to go for 6 months contract. I said okay lets go for 12 months then. They said they gonna contact with landlord again and will let me know further later after hearing from landlord. but they did not contact with me anymore. After waiting 1 day I made a phone call again the next day and wanted to know whats going on. They replied the landlord did not respond their email. So they said they will let me know as soon as they hear from landlord. Still now I did not hear anything from them and I did see the letting advertise for that flat already removed. I should get priority for that flat as I am the 1st person who accepted their monthly required rent and all other terms and conditions. That's totally unprofessional behavior.
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By: White & Sons
Apr 21, 2015
We are very disappointed to hear that your experience with us wasn't a satisfactory one, we pride ourselves on providing great customer service and frequently receive feedback to support this. We do endeavour to update all parties as to the outcome of a tenancy as soon as possible. Having now spoken to you we will look in to this specific situation and investigate communication regarding the outcome of tenancy agreements.
Kind regards
White & Sons

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Latest Reviews

View all Reviews 23
8th Nov 2023
reviewed by 'Peter Yuen'
“professional knowledge in property management After the handover of our building from the builder, Jamie is responsible for taking care ......”
15th Feb 2023
reviewed by 'I Brunsdon'
“White and Sons are appalling to deal with and we have been better off as a group of residents dealing ......”
13th Oct 2021
reviewed by 'JACQUELINE'
“The Property Management team are hopeless; we had water pouring through light fittings from the flat above and they couldn't ......”
21st Jul 2021
reviewed by 'sukriye'
“Endless thanks to the white&sons Dorking team, who literally reflected their experience in their work during my home rental ......”
5th Mar 2021
reviewed by 'Dee Cowan'
“I telephoned this company to ascertain if they could carry out a valuation on a property l wanted to purchase. ......”
29th Mar 2020
reviewed by 'Anonymous'
“Dont keep you informed about very important decisions, underhanded and not one to trust at all, take your well earned ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

White & Sons
104 High Street
Dorking
Surrey
RH4 1AZ
01306 887654, 01306 876902

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 67% £470,000 £470,000
Lettings 50% 54% £700 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 7 7 2 0 0 1 2 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Dorking, RH4
Horley, RH6
Oxted, RH8
Reigate, RH2

“professional knowledge in property management......”

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Nov 08,2023
Minithumbup
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Jamie
By: 'Peter Yuen'
Nov 08,2023
0 people found
this helpful
professional knowledge in property management After the handover of our building from the builder, Jamie is responsible for taking care of it. He can provide detailed advice in a reasonable timeframe. While he may not be able to control every situation, his excellent communication skills ...
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By: Jennie Fundell
Nov 09, 2023
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Thank you for taking the time to leave such a wonderful review. Really pleased to hear that our Block team are delivering excellent communication. We very much look forward to working with you, the Directors and other Leaseholders for many years to come. ...

“White and Sons are appalling! avoid...”

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Feb 15,2023
Minithumbdown
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Jamie
By: 'I Brunsdon'
Feb 15,2023
0 people found
this helpful
White and Sons are appalling to deal with and we have been better off as a group of residents dealing with matters ourselves for any maintenance work that requires doing so much. They charge extortionate fees for very little work and are exploitative in nature. ...
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“The Property Management team are hopeless; we......”

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Oct 13,2021
Minithumbdown
By: 'JACQUELINE'
Oct 13,2021
0 people found
this helpful
The Property Management team are hopeless; we had water pouring through light fittings from the flat above and they couldn't manage to send an electrician to make it safe. Weeks later and I have yet to receive compensation from the owner fo the flat above. ...
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By: Jennie Fundell
Oct 14, 2021
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We are fully aware of your unfortunate situation and have attempted to resolve matters with our trusted trade professionals. Unfortunately, this issue is exacerbated as we do not manage your shop, nor the building. As explained, we are unable to provide you with the Landlord’s details as this would be in breach of GDPR, although we are happy to pass on any correspondence from you. We understand you have been in contact with our Senior Partner and every effort will be made to facilitate ...

“Endless thanks to the white&sons Dorking team......”

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Jul 21,2021
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Emma
By: 'sukriye'
Jul 21,2021
0 people found
this helpful
Endless thanks to the white&sons Dorking team, who literally reflected their experience in their work during my home rental process. They didn't leave any of my questions unanswered. In all communication channels, they have shown that they are different from other institutions with their ...
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By: Jennie
Aug 02, 2021
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Thank you very much for your extremely kind words. We are so pleased that Sarah & Emma were able to help you. ...

“I telephoned this company to ascertain if the......”

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Mar 05,2021
Minithumbdown
By: 'Dee Cowan'
Mar 05,2021
1 people found
this helpful
I telephoned this company to ascertain if they could carry out a valuation on a property l wanted to purchase. They told me that their Reigate office would be able to help and said they would pass on my telephone number. A week later, l ...
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By: Jennie Fundell
Mar 22, 2021
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We are obviously disappointed to read your comments and would like to take this opportunity to once again apologise for the miscommunication between our Dorking and Reigate offices. We misunderstood your initial requirements, but once made clear, we did explain that we couldn’t help with your request and offered an alternative option. We hope you managed to find a suitable solution and that your purchase has proceeded well. Really sorry we were unable to help you. ...

“Dont keep you informed about very important d......”

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Mar 29,2020
Minithumbdown
By: 'Anonymous'
Mar 29,2020
0 people found
this helpful
Dont keep you informed about very important decisions, underhanded and not one to trust at all, take your well earned money to a professional agent. You have been warned!...
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“The worst estate agents we have ever come across!...”

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Nov 18,2019
Minithumbdown
By: 'Beth'
Nov 18,2019
0 people found
this helpful
AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted ...
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“Excellent service...”

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Feb 11,2019
Minithumbup
By: 'Mrs'
Feb 11,2019
0 people found
this helpful
Thank you to Phil who was extremely professional and informative regarding my recent sale. Kept me up to date throughout, was considerate of the circumstances, friendly and approachable. Maddie and Tom picked up whenever Phil not about and kept me up to date. A stressful ...
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Comment on agent fees
A necessary evil but fair enough!
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“Excellent customer serviceFriendly staffKept fully informed of process...”

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Apr 23,2015
Minithumbup
By: 'adam1'
Apr 23,2015
0 people found
this helpful
Excellent customer service Friendly staff Kept fully informed of process...
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“Went for a viewing for the flat in St. Georges ......”

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Apr 21,2015
Minithumbdown
By: 'Jakir'
Apr 21,2015
1 people found
this helpful
Went for a viewing for the flat in St. Georges close, Horley with my wife. We did like that flat and wanted to go through with this. They asked me to put an offer but I said I am happy to pay the amount per ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: White & Sons
Apr 21, 2015
View all comments (1)
We are very disappointed to hear that your experience with us wasn't a satisfactory one, we pride ourselves on providing great customer service and frequently receive feedback to support this. We do endeavour to update all parties as to the outcome of a tenancy as soon as possible. Having now spoken to you we will look in to this specific situation and investigate communication regarding the outcome of tenancy agreements. Kind regards White & Sons ...

“From the very start White and Sons and all of ......”

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Apr 15,2015
Minithumbup
By: 'Mrs'
Apr 15,2015
0 people found
this helpful
From the very start White and Sons and all of their staff have been very helpful. They had time to discuss our requirements and genuinely wanted to find the right property for us.recommend them to . Excellent!!!...
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“Paul was the agent I met first and he really ......”

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Apr 15,2015
Minithumbup
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Paul
By: 'Frances'
Apr 15,2015
0 people found
this helpful
Paul was the agent I met first and he really listened to the vision I had for my desired property. After a few viewings that weren't quite right he presented an opportunity to see a property that was not being marketed however selectively viewed and ...
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Comment on agent fees
Fees are high however not out of proportion for the location or the service
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“I was recently looking to move down to Surrey for ......”

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Apr 15,2015
Minithumbup
By: 'Anna'
Apr 15,2015
0 people found
this helpful
I was recently looking to move down to Surrey for a job which I decided not to go for in the end. Whilst initially looking for a rental property I used White & Sons and I found there service great. I would highly recommend them to ...
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“The agent is easy to contact and providing immediate action ......”

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Apr 15,2015
Minithumbup
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Andrea
By: 'Bobby'
Apr 15,2015
0 people found
this helpful
The agent is easy to contact and providing immediate action whenever some problem arises in the flat. She is always providing an option or early solution for the problems for emergency solution. Andrea is very professional, approachable, and supportive staffs. I will recommend the letting ...
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“I had a fantastic experience with this letting agents for ......”

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Apr 15,2015
Minithumbup
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Andrea
By: 'hannah'
Apr 15,2015
0 people found
this helpful
I had a fantastic experience with this letting agents for the start they helped out and where patient and understanding.I couldn't be happier with the service that was given especially by Andrea and Anne Marie. I would highly recommend them.We are a young ...
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Comment on agent fees
Fees where the highest ive ever paid but dream property.
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“I have rented through White and Sons over the past 2 ......”

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Apr 13,2015
Minithumbup
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June
By: 'Stacey'
Apr 13,2015
0 people found
this helpful
I have rented through White and Sons over the past 2 years and I would be more than happy to do so again. June did more than 'go the final mile' to help me. She showed a highly professional and personalised approach. My first rental was ...
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“We've been looking for a property to rent for over ......”

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Apr 09,2015
Minithumbdown
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Andrea
By: 'Dorking1108'
Apr 09,2015
3 people found
this helpful
We've been looking for a property to rent for over a month now and have seen in excess of 6 properties (several of which we've put offers on) with White and Sons however I'm beginning to wish we hadn't bothered. Communication has been lack lustre, we've ...
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By: White & Sons
Apr 13, 2015
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We are extremely saddened to hear your experience with us hasn't be a satisfactory one. We have many glowing testimonials commending our professionalism and great customer service and pride ourselves on meeting and exceeding customer expectations. We will be in touch shortly to discuss this matter with you directly. ...

“If you are considering entering into a rental contract with ......”

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Nov 14,2014
Minithumbdown
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June
By: 'jammymaverick'
Nov 14,2014
1 people found
this helpful
If you are considering entering into a rental contract with White and Sons in Dorking please think twice. Over the past 12 months we have been treated appallingly by this estate agent, which has caused a great deal of stress to my family. Unfortunately the house ...
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By: White & Sons
Feb 16, 2015
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We are extremely disappointed to hear that you haven’t had a good experience with us. We pride ourselves on acting in the fairest of interest for both landlord and tenant and regularly receive great feedback from both parties. We would really like to discuss this situation in order to reach a satisfactory conclusion. Please could you contact Jennie Fundell on 01306 887654 at your easiest convenience. ...

“From the start white and sons very very unprofessional and ......”

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Jun 09,2014
Minithumbdown
By: 'carmel'
Jun 09,2014
1 people found
this helpful
From the start white and sons very very unprofessional and unorganised. None of them seem to know what they were doing. Their property management is awful. They are totally incapable of arranging the most basic repairs to the extent of a property becoming dangerous and ...
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“Tried to buy a property through them, and the agent ......”

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May 07,2014
Minithumbdown
By: 'Roger'
May 07,2014
0 people found
this helpful
Tried to buy a property through them, and the agent started a nasty bidding war and kept coming back very excitedly asking for more money. I thought his attitude was extreme and unethical and walked away. I wrote a letter to the management complaining of ...
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What agent could do to change your mind?
Stand by their code of practice and apology for the agent's behaviour.
Attached Filesnbsp;
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By: White & Sons
Feb 12, 2015
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We are very sorry to hear that your experience was not as expected. We pride ourselves on our extremely high standard of customer service and constantly receive feedback to verify this. We are therefore very disappointed to hear that your dealings with us were not satisfactory. If you could contact Jennie Fundell on 01306 887654, we would very much like to hear your feedback. ...

“I was very pleased with the way White & Sons handled ......”

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Apr 18,2013
Minithumbup
By: 'Caroline'
Apr 18,2013
0 people found
this helpful
I was very pleased with the way White & Sons handled the sale of my house. I spoke with most of the staff in the sales department and all of them were pleasant, patient and handled all my queries very speedily with the right results! The ...
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“Absolutley terrible experience with White and Sons of Dorking! I ......”

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Nov 19,2012
Minithumbdown
By: 'HW'
Nov 19,2012
1 people found
this helpful
Absolutley terrible experience with White and Sons of Dorking! I was a previous tennant and have been messed around like you wouldn't beleive! 1.We have now moved out of the property in question just over a month and a half ago and we STILL have ...
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By: White & Sons Rentals
Dec 05, 2012
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We are very sorry to hear that your experience with White & Sons has not met your expectations. As discussed on the telephone, your landlord had instructed White & Sons on an introductory basis only, whereby we act as an intermediary and are therefore not responsible for key holding, check in or check out services – this is all arranged and agreed between Landlord and Tenant. Our deposits are held in conjunction with the Tenancy Deposit Scheme and cannot be released until both landlord a ...

“Whilst the staff are very friendly, they don't do a ......”

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Jul 12,2012
Minithumbdown
By: 'PieEater3142'
Jul 12,2012
3 people found
this helpful
Whilst the staff are very friendly, they don't do a lot. Having lived in a managed property for 20 months issues did arise., as you might expect. We have been more than reasonable throughout our tenancy. Now leaving the property they make verbal agreements on the ...
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What agent could do to change your mind?
Returning calls might be a good start and how about actually carrying out work that should be carried out.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by White & Sons, Dorking RH4 1AZ



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