Edinburgh South, Edinburgh, EH10
4.9/5, 267 reviews
99% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“As I was the executor for my late fathers estate ......”

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Apr 17,2015
Minithumbup
By: 'Derek'
Apr 17,2015
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As I was the executor for my late fathers estate I had four estate agents quotes in total and settled on McQueens after our meeting with Kerry. Not because McQueens were the cheapest, because they weren't but because of the following. From the outset we were very comfortable with Kerry and how how she explained the process, using terms that were easily understandable and at no point did we feel any element of 'hard sell' which I can't say about the others that gave us quotes. She was realistic and upfront with costs and gave an honest appraisal of the current market and what we could hope for in terms of the house sale. When the final invoice arrived there were no nasty surprises or hidden extras. I really do feel we have received a first class service from McQueens in general but our sincere thanks go to Kerry and Julie who were both able to deal with any of my many queries in a friendly, efficient and hassle free way
Comment on agent fees
The fees were explained up front and the final bill reflected these. An unnamed competitor quoted us at over ‚£5000 and failed to include VAT, when i did the calculations on their prices the final bill would have been in excess of ‚£7k based on the sale price. I put all his figures intom a spreadsheet and emailed my findings back to him and asked for clarification.....i'm still waiting on a reply
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Latest Reviews

View all Reviews 267
20th Nov 2024
reviewed by 'MG'
“We had an excellent overall experience selling our house through McDougall McQueen. Our main point of contact was Caroline, who ......”
7th Oct 2024
reviewed by 'Grant'
“Absolutely fantastic service from start to finish. Always at the end of the phone or email to help with all ......”
8th Sep 2024
reviewed by 'KPG'
“Mary has been wonderful from the beginning and she always replies to messages really quickly and she is really great ......”
1st Aug 2024
reviewed by 'Catriona'
“Everyone that I have spoken to and dealt with at McDougall McQueen have been pleasant, polite and courteous- which is ......”
5th Jul 2024
reviewed by 'Fiona Eagle'
“Very professional, helpful and extremely patient selling a house and managing a complex family will. Offered informative advice and showed ......”
16th May 2024
reviewed by 'Rachel'
“It has all gone very well. Great communication. Everything has been explained. Good mixture of individual focussed emails and use ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

McDougall McQueen
103 - 105 Bruntsfield Place
Edinburgh
City of Edinburgh
EH10 4EQ
0131 228 1926

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £50,055 £5,560,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 0 0 177 2 56 2 27 0
Areas covered
  • ALL E
  • KW11
  • KW12
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We had an excellent overall experience sellin......”

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Nov 20,2024
Minithumbup
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Caroline
By: 'MG'
Nov 20,2024
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We had an excellent overall experience selling our house through McDougall McQueen. Our main point of contact was Caroline, who did a brilliant job of keeping us informed and guiding us in the right direction. The only very minor criticism we would make is related ...
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“Absolutely fantastic service from start to fi......”

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Oct 07,2024
Minithumbup
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Mary
By: 'Grant'
Oct 07,2024
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Absolutely fantastic service from start to finish. Always at the end of the phone or email to help with all things related to our offer, the missives and concluding. Highly recommend....
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“Wonderful Service...”

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Sep 08,2024
Minithumbup
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Mary
By: 'KPG'
Sep 08,2024
0 people found
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Mary has been wonderful from the beginning and she always replies to messages really quickly and she is really great at her work. I will strongly consider coming back for my next property purchase. Thanks also to Andrea for helping with the initial offering stage ...
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“Made the process of selling a house easy and straight forward...”

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Aug 01,2024
Minithumbup
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Mary
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Elizabeth
By: 'Catriona'
Aug 01,2024
0 people found
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Everyone that I have spoken to and dealt with at McDougall McQueen have been pleasant, polite and courteous- which is more than I can say about others we have dealt with when selling our home in Glasgow. Mary made a difficult process considerably less stressful ...
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“House Sale...”

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Jul 05,2024
Minithumbup
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Mary
By: 'Fiona Eagle'
Jul 05,2024
0 people found
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Very professional, helpful and extremely patient selling a house and managing a complex family will. Offered informative advice and showed great care in attention to the smallest of details for all involved. Highly recommended....
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“It has all gone very well. Great communicati......”

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May 16,2024
Minithumbup
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Caroline
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Elizabeth
By: 'Rachel'
May 16,2024
0 people found
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It has all gone very well. Great communication. Everything has been explained. Good mixture of individual focussed emails and use of Lifequay. Very impressed. Stress has been greatly reduced due to service received....
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“Conveyance...”

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Dec 22,2023
Minithumbup
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Mary
By: 'Richard'
Dec 22,2023
0 people found
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I have nothing but praise and gratitude for Mary McQueen who handled my Conveyance from a property in England to a property in Scotland which was made particularly problematic by issues beyond our control which meant that we only had 10 days to start and complete ...
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“Professional, friendly and reassuring service......”

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Oct 18,2023
Minithumbup
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Andrea
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Leigh
By: 'James'
Oct 18,2023
0 people found
this helpful
Professional, friendly and reassuring service throughout the process. We used McDougall McQueen for both the selling and buying process. It was all relatively new to us and Andrea, Leigh and Mary were all excellent in keeping us right. We had many friendly phone calls with ...
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“Fantastic Service...”

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Sep 28,2023
Minithumbup
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Angela
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Caroline
By: 'Mary Ferguson & Kathleen Laing'
Sep 28,2023
0 people found
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When selling our late mum's home, and after having 4 evaluations done, my sister and I decided on McDougall and McQueen as our estate agent, Angela from the property team gave us the best valuation price and was in line with the Home Report, the only ...
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“I am very happy with the service and high lev......”

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Aug 12,2023
Minithumbup
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Mary
By: 'Satvinder'
Aug 12,2023
0 people found
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I am very happy with the service and high level of professionalism from Mary McQueen. My house purchase came with several challenges, all of which Mary embraced and resolved for me. Thank you Mary and McDougall McQueen, I highly recommend using them....
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“Very impressed with the service we received from McDougallMcQueen...”

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Jul 28,2023
Minithumbup
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Mary
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Andrea
By: 'Gillian Finlay'
Jul 28,2023
0 people found
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Very impressed with the service we received from McDougall McQueen estate agency. They went over and above to make sure we had a smooth transaction. Cannot recommend them highly enough. Nothing seemed to faze them and you knew they were always at the other end ...
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“Marvellous company...”

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Jul 18,2023
Minithumbup
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Angela
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Caroline
By: 'Ed'
Jul 18,2023
0 people found
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Marvellous company to work with and l cannot rate them highly enough. From the first visit from Angela to Caroline concluding the sale was only a matter of weeks. Every part of the sale was carried out swiftly and stress free from their choice of ...
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“I have used McDougall McQueen previously so h......”

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Jul 06,2023
Minithumbup
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Angela
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Caroline
By: 'Jane'
Jul 06,2023
0 people found
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I have used McDougall McQueen previously so had not hesitation to use them again. Highly professional service and delighted to be involved again with Angela, Caroline & Mary who made the whole experience very smooth. Thank you again for all your help, it was invaluable....
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“Great professional and friendly service...”

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Jun 12,2023
Minithumbup
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Mary
By: 'M_B'
Jun 12,2023
0 people found
this helpful
I am so happy that I have used McDougall McQueen to buy a property. The professional and very friendly service made the whole process easier. Thank you so much for all your help. I will definitely use your service again....
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“Amazing service from start to finish. Extreme......”

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Apr 13,2023
Minithumbup
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Mary
By: 'Jane Blackley'
Apr 13,2023
0 people found
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Amazing service from start to finish. Extremely professional and friendly, kept well informed all the way through the process. Very smooth house sale, would highly recommend them....
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“Excellent service...”

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Apr 11,2023
Minithumbup
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Mary
By: 'Moar'
Apr 11,2023
0 people found
this helpful
I was absolutely delighted with the excellent service from all the team at McDougall McQueen when selling our property. From an initial informal chat with Lisa in the Dalkeith branch, putting it on the market at the Bruntsfield branch, to the completion by Mary McQueen ...
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“We were recommended to use this Estate Agent ......”

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Mar 15,2023
Minithumbup
By: 'Angela Stevenson'
Mar 15,2023
0 people found
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We were recommended to use this Estate Agent after moving from East Lothian and needed a new estate agent. The service has been 100% throughout the sale and purchase. The fees were very reasonable also and no upfront costs to pay until all settled. I will ...
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“We had a great selling experience with McDoug......”

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Mar 09,2023
Minithumbup
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Mary
By: 'Robert Macgregor'
Mar 09,2023
0 people found
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We had a great selling experience with McDougall McQueen. The communications were clear and to the point and the answers to our enquiries were prompt. Mary was very helpful. I would highly recommend for anyone buying or selling....
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“Complicated house purchaseI am delighted wi......”

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Jan 23,2023
Minithumbup
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Mary
By: 'Liz Innes'
Jan 23,2023
0 people found
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Complicated house purchase I am delighted with the professional advice given to me during this difficult period, Mary McQueen was at all times willing to help and advise me. I couldn't have coped without her support...
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“My sister and I recently purchased our first ......”

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Nov 14,2022
Minithumbup
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Mary
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Jane
By: 'Jack K'
Nov 14,2022
0 people found
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My sister and I recently purchased our first property with the help of McDougall McQueen. Mary, Jane and the rest of the team were incredibly diligent throughout, ensuring everything was completed accurately and quickly. In addition, everyone we dealt with was incredibly personable, whether it ...
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“I thank you all for your help in purchasing b......”

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Nov 07,2022
Minithumbup
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Mary
By: 'liam'
Nov 07,2022
0 people found
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I thank you all for your help in purchasing both mine and my partners first property. We didn't really know how the whole process worked but thankfully from the help of your staff it was a success. Your staff are very helpful and patient with ...
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“First time buyers...”

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Oct 05,2022
Minithumbup
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Bobby
By: 'Charlotte'
Oct 05,2022
0 people found
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We used McDougall McQueen to buy our first property. We were quite unsure of the whole process but the team at McDougall McQueen (Bobby, Shannon and Julia) were patient and helpful throughout. The purchase went through smoothly and quickly and we are now very happy ...
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“Poor experience purchasing from McDougall McQueen...”

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Sep 01,2022
Minithumbdown
By: 'jo1901'
Sep 01,2022
0 people found
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Unfortunately our experience with McDougall McQueen was extremely poor. We purchased a property from them and they ignored our solicitor for weeks. Eventually, 2 days before we were due to settle, someone finally got back to our solicitor and we were told that the original paralegal ...
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“Professional, friendly and prompt....”

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Aug 19,2022
Minithumbup
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Caroline
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Angela
By: 'Angus'
Aug 19,2022
0 people found
this helpful
Professional, friendly and prompt. Everything went smoothly on the sale of my property and the team were quick to respond to any and all queries I had. I was very happy with their service and the offer that I received. Would highly recommend....
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“Mary McQueen provided an excellent service...”

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Jul 31,2022
Minithumbup
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Mary
By: 'Tim'
Jul 31,2022
0 people found
this helpful
Mary McQueen provided an excellent service for the sale of our remote property that I thought may have proved problematical. I was able to pick up the phone to speed things up which is a bonus in this email world. I have used McQueens previously ...
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“I was kept up to date with any developments p......”

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Jul 28,2022
Minithumbup
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Angela
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Andrea
By: 'Angie'
Jul 28,2022
0 people found
this helpful
I was kept up to date with any developments prompty which resulted in the sale of my property within a few days...
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“A VERY FRIENDLY, PROFESSIONAL AND CARING COMPANY ......”

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Jul 22,2022
Minithumbup
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Andrea
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Jane
By: 'JANIS'
Jul 22,2022
0 people found
this helpful
A VERY FRIENDLY, PROFESSIONAL AND CARING COMPANY. EVERYONE WORKS HARD TO ASSURE CLIENT SATISFACTION AND MAKES YOU FEEL VALUED. FIVE STAR PLUS .................
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“Excellent service from start to finish. Stres......”

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Jul 18,2022
Minithumbup
By: 'James'
Jul 18,2022
0 people found
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Excellent service from start to finish. Stress free process and continually updated by staff. The final conveyancing was very professionally completed. My normal Solicitor was too busy to arrange the sale for me and he recommended McDougall McQueen. Overall a highly professional service from start ...
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“From the start, the team moved very quickly a......”

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May 26,2022
Minithumbup
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Leigh
By: 'Donald'
May 26,2022
0 people found
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From the start, the team moved very quickly and controlled the whole process efficiently. Their attention to communications was impressive....
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“Sale of property ......”

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May 03,2022
Minithumbup
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Andrea
By: 'Moira'
May 03,2022
0 people found
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Talked through steps required from placing Property on market,keeping me fully advised of all viewings and feedback Found that so helpful to understand the process of selling my uncle’s property Thank you...
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Staff picture Mary
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Staff picture Angela
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Staff picture Andrea
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Staff picture Caroline
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Staff picture Rhona
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Staff picture Leigh
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our Senior Partner is the Complaints Partner. Clients will be advised in our letter of engagement what steps are required to be taken if they have an issue they wish to either improve upon or to complain about.
Last updated at 2:18 PM 31/10/2023 by allAgents

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Branch - Edinburgh South, Edinburgh, EH10

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