100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Apr 17,2015
Apr 17,2015
6
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this helpful
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it looked awful. I called Pattinsons and spoke to Kerry I told her I was unhappy and wanted it removed asap, Kerry said she had ordered a board for a different house in the street and would get it moved (no apology though). Three days later the board was still up so I called back and spoke to what I thinks was a call centre, again they said they would get it removed (still no apology). A week later and surprise suprise the board was still there looking scabbier than ever, another phone call and this time I told Kerry I wanted to speak to the manager, apparently she was in a meeting but if I left my name and number she would call back, as this would be the third time is given my details and waited for a call back I declined and let her know I would be contacting the police. So after making a complaint to my local police force for criminal damage and trespassing the police called me and advised they had promised the board would be down by Monday at the very latest. So come Tuesday guess what? Still a board outside! So another irate phone all to Kerry and this time I got to the manager Shauna, (still no apology) she would take my number and call me back in 10 minutes. The sub-contractor called me 5 minutes later, he apologised and was very helpful there had been confusion over the house number and it would be rectified immediately (he was great) the board came down within hours. It's been 3 days since Shauna advised she would call me back in 10 minutes and guess what, she hasn't called and Pattinsons have still never apologised! If they can't manage to arrange a sign outside the right house then how can they be expected to sell or let a property? Complete shambles of a company!!!
What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.Attached Filesnbsp;
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Feb 22, 2018
I have to agree with Casual Observer about Shona's response. Accusations of not apologising then not taking the opportunity to apologise. However I don't understand the bit where he says if she had apologised the landlady may have used Pattinsons to sell the property if Reeds Rains rental fell through- who says she wanted to sell it?? Fail. Jun 12, 2015
Haha, love the fact that there is no hint of apology in Shona's comment. Regardless of whether the subcontractor was at fault or not here, the landlady is rightly pissed off, and it's Pattinson's brand that's at stake. As a manager, Shona could have seen this as an opportunity to turn this around, left the woman with a better view of Pattinson's and maybe even left her with the option to use them to sell the property if Reeds Rains fell through. Fail. Apr 17, 2015
Hi There, In this case the board was erected in error by our contractor (we have another flat in the same block to let). As you left no contact details initially when you spoke to Teri in our office I could not contact you directly, However I did liaise with the police in response to your complaint as soon as they contacted me. When I spoke to you directly after this I contacted the contractor imediatley after apologising to yourself directly for the mistake they had made. They assured me that the board had been removed therefore I asked them to contact you and passed your details to them. I called your mobile number at exactly 5pm and left a voice mail for you to let you know the contractor would be in touch and with my direct dial to call back. As the largest independent agent in the North East we pride ourselves on our customer service and are simply not in the business of upsetting landlords/vendors. Please contact me if you feel that your complaint has not been dealt with as I feel this review is not a true reflection of the services we offer and in this case we have done everything possible to rectify this mistake that was made by our external board erector.
Kind Regards
Shona Brown
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Opening Hours
Address
Pattinson Estate Agents
Blagdon House, Smithy Square
Cramlington
Tyne and Wear
NE23 6QL
01670 568098
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £66,000 | £215,000 |
| Lettings | 0% | 33% | £375 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 2 | 0 | 1 | 3 | 0 | 1 |
Areas covered
- NE23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 19,2021
May 19,2021
0
people found
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I recently purchased a property with my partner through Pattinson Cramlington and would like to say what a lovely experience it was. They usually say selling or buying a property is a stressful time however, I felt quite the opposite. The ladies in the branch ...
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May 14,2021
May 14,2021
0
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Sold with Pattinson Cramlington and I could not fault the service I received. We were sold in less than a week and had several offers. Thank you ladies!...
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Jul 04,2018
Jul 04,2018
0
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Found a 1st time buyer for us and we achieved an excellent price for our property in an extremely difficult market. Without Angie, we would probably be looking still looking for a buyer....
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Comment on agent fees
You get what you pay for.
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Jan 05,2018
Jan 05,2018
0
people found
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Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey ...
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Comment on agent fees
NA
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Jan 10, 2018
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(1)
Thank you for taking the time to write a review with regards to your recent purchase. When you put your offer forward, you called to the Morpeth office, hence the email response from them. Reviewing the notes on the file, the survey report was forwarded, from your mortgage advisor, to our Morpeth office, highlighting issues to be addressed. Our Morpeth office liaised with the vendor in order to resolve these issues. In the meantime I spoke to your solicitor and was informed that you had chosen t ...
Apr 17,2015
Apr 17,2015
6
people found
this helpful
this helpful
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and ...
read full review
read full review
What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.Attached Filesnbsp;
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Yes
Feb 22, 2018
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(3)
I have to agree with Casual Observer about Shona's response. Accusations of not apologising then not taking the opportunity to apologise. However I don't understand the bit where he says if she had apologised the landlady may have used Pattinsons to sell the property if Reeds Rains rental fell through- who says she wanted to sell it?? Fail. ...
Nov 20,2014
Nov 20,2014
6
people found
this helpful
this helpful
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, ...
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Sep 16,2014
Sep 16,2014
5
people found
this helpful
this helpful
Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I ...
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What agent could do to change your mind?
Give true information when asked.Attached Filesnbsp;
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Jun 10,2014
Jun 10,2014
2
people found
this helpful
this helpful
Well well well where do I start with these clowns!! When we was tenants they came to change a heater in our bathroom and said they would come to decorate as new heater was tiny compared with previous one so left holes and unpainted walls ...
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What agent could do to change your mind?
Not charged massive high professional sized fees when they are so obviously amateurs in this industry!Attached Filesnbsp;
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Feb 15,2013
Feb 15,2013
9
people found
this helpful
this helpful
I made the mistake of buying my first home through Pattinsons and cannot describe how awful they were. Both myself and the vendor were horrified at their lack of professionalism, the staff were rude and appeared to have no knowledge of what they were doing. ...
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What agent could do to change your mind?
Too many things to list, please see the above review. The agent were awful from start to finish and had no interest in making the process as simple as it could be. Misinformation, rudeness and a lack of concern for their customers was apparent throughout.Attached Filesnbsp;
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Mar 19, 2013
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(1)
These comments when not accompanied by an address might come from a competitor.
We moved from the office address some time ago into a new one,which is indicative of possible abuse.
Wehave proceedures to verify client satisfaction,and unless there was detail cannot comment.
It is common for buyers to think that we act for them,and when sales do not proceed at the desired pace,for a buyer or seller to blame the agent,or solicitor.
We do our best to facilitate sales between parties whop would ...
Feb 04,2011
Feb 04,2011
2
people found
this helpful
this helpful
It has to be the worst shop front I have ever seen, they put your house up for sale in their window and you can-not see it for big advertisement stickers for them selves. And the other thing is that when the sales staff open ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:00 PM 10/01/2018 by Teri
