91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Apr 16,2015
Apr 16,2015
16
people found
this helpful
this helpful
We rented a property with Century 21 Ilford for 6 months. We decided to leave at our 6 month break clause because of the terrible service we were receiving from employees within the company.
We tried to communicate with century 21 as often as possible about the status of the propert but we barely received replys to our concerns. When we were moving out we were very ill-informed about the check out procedure by our property manager and we had to pay extra because of it. When communicating with the team that deals with the finances we were appalled at the way we were spoken to. When asked to be sent a copy of the companies policies and procedures we were denied and told it wasn't necessary. We are extremely disappointed with the service we received from Century 21 and we won't be using their business again.
We tried to communicate with century 21 as often as possible about the status of the propert but we barely received replys to our concerns. When we were moving out we were very ill-informed about the check out procedure by our property manager and we had to pay extra because of it. When communicating with the team that deals with the finances we were appalled at the way we were spoken to. When asked to be sent a copy of the companies policies and procedures we were denied and told it wasn't necessary. We are extremely disappointed with the service we received from Century 21 and we won't be using their business again.
What agent could do to change your mind?
The communication between the tenants, agent and landlord could be improved significantly by keeping all parties up to date and communicating regularly.Attached Filesnbsp;
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Latest Reviews
28th Jun 2023
reviewed by 'SANJIDA'
23rd Jan 2023
reviewed by 'Frank'
16th Nov 2022
reviewed by 'Praveenkumar Dhavamani'
27th Sep 2022
reviewed by 'Dimitri Demishev'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £75,850 | £660,000 |
| Lettings | 84% | 89% | £650 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 36 | 9 | 11 | 0 | 9 | 1 | 5 | 4 |
Areas covered
- IG2
- Ilford
- IG7
- London
- IG1
- Essex
- IG3
- Redbridge
- IG5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 17,2024
Apr 17,2024
0
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Very unprofessional
They don't have properties available which they advertised online and they just capture clients data for marketing purpose on the base of fake advertised properties online, I will not recommend them ever to any one, just waste of time, complete disappointment, very very ...
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Jun 28,2023
Jun 28,2023
0
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Staff are very kind, friendly and helpful. Overall, a great service....
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Jan 23,2023
Jan 23,2023
0
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Charlesons is very good in keeping me up to date on my progress in achieving my goal in getting a flat. Very pleased with the service....
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Jan 06,2023
Jan 06,2023
1
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Rude, greedy, and unprofessional. Will try to rip off at the first opportunity. Unpleasant experience with them. I would not recommend dealing with them....
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Nov 16,2022
Nov 16,2022
0
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Excellent experience with Charlesons Agency Team.
Omari and Sharon Rooprai provided a fantastic professional service during the on-boarding into new house. They are treating the tenant very repective manner. Happy with their services....
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Sep 27,2022
Sep 27,2022
0
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The worst agent from the start to the end of our tenancy. Very unreasonable and do everything to make your check in, stay and check out very unpleasant....
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Oct 31, 2022
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Dear Dimitri,
We are extremely sorry that your experience with us did not live up to your expectations. We take pride in providing excellent customer service and dealing with all our landlords and tenants fairly. You will of course understand that as an ARLA regulated agent, our position is to protect our landlord's interest. During this time we understand that conflicts may arise due to the nature of the industry. However, we assure you that although we are instructed and employed by the ...
Mar 28,2022
Mar 28,2022
0
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I decided to use Charlesons again to rent out my property and so glad I did. They have been fantastic. Dealing with Becky and the team from start to finish has been an absolute breeze. They kept me updated throughout the whole process and found ...
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Oct 31, 2022
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Dear Mrs Kundra,
Thank you very much for taking the time to review our Lettings team.
It is always great to hear Landlord feedback and their positive experiences with Charlesons. It is very rewarding for our team to see that their hard work is appreciated and valued.
We look forward to assisting you again in the future.
Thank you,
Charlesons ...
Jan 17,2022
Jan 17,2022
0
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I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
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Jan 17,2022
Jan 17,2022
0
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I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
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Jan 17,2022
Jan 17,2022
0
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My experience with Charlesons as an agent has been really great from the start of my contract to the end of my contract.
I was abroad when I have searched for a property to rent and the agent has been so helpful (Ash, Rebecca, Kevin) ...
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Sep 19,2021
Sep 19,2021
0
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It was a great experience with the Charlesons' team, they are very professional and friendly. Great letting agent in the town....
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Aug 13,2021
Aug 13,2021
0
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I have dealt with Charlesons Gants Hill for over 3 years now and have pleasure in saying that I am the happiest customer. All the segments handled by Sharon, Becky, Ash and Kevin are most professionally handled....
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Jun 02,2021
Jun 02,2021
0
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When I first viewed the property I wanted to rent, I had seen reviews that Ash and Becky made a great team. I am pleased to confirm this is definitely true. Ash and Becky assisted me with my upcoming move in to my new studio ...
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May 10,2021
May 10,2021
0
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‘’Ash, Becky and the rest of the team are very professional and helpful’’ . I would definitely recommend them to others.
Thank you very much...............
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Apr 30,2021
Apr 30,2021
0
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Ash and Becky are the perfect team! They helped us all throughout the entire process and everything went just really well. The communication is open and they are very responsive to our inquiries. Hats off!...
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Apr 28,2021
Apr 28,2021
0
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Very competent & professional in there service - all dead lines were stuck to & ensured I got the place I wanted! Would recommend to anyone who’s looking to rent ASAP :)...
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Oct 19,2020
Oct 19,2020
0
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Had the pleasure of working with the exceptionally talented staff at Charlesons (Arvinder, Rebecca and Sharon) and was very happy with how they dealt with arranging our tenancy agreement.
The situation was far from straight forward in this instance, but they worked diligently and guided ...
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Oct 05,2020
Oct 05,2020
0
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Have used Charlesons many times, I am really happy with the personal one to one services these guys provide, they worked really hard for us in an unpredictable market. Will be using again....
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Nov 28,2019
Nov 28,2019
0
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Charlesons is a great team of professionals. Under one roof you are provided all the services and in the most professional manner. I am an overseas investor and must say I never felt that I am not around. The team involved me in everything. I ...
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Jun 02,2019
Jun 02,2019
0
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We approached Charlesons last year regarding issues with our (at the time) block management company. Yaseen and Kevin explained all the step clearly on helping us residents take control of our block. Given their expert advice, we managed to have our own RTM company formed ...
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May 30,2019
May 30,2019
0
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I recently opted to renovate one of my property's to a HMO and Kevin and his team of builders had done an amazing job. I have been a client of theirs for 2 years and their property management department is excellent. I was given numerous quotes ...
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May 30,2019
May 30,2019
0
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Charlesons have been managing my property since 2014 and can definitely state that they are incredible. I have to mention that Kevin has taken care of all my property issues and has done so with his high quality maintenance team. I have to mention thanks to ...
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Apr 13,2019
Apr 13,2019
1
people found
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Kevin has been very prompt with his response to the work requests on the property. He has been following up on work and checking if all went well....
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Mar 31,2019
Mar 31,2019
1
people found
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I dealt with Akeel who provided great support from the beginning to the end. he came across professional and understanding from the minute we made contact. Kevin has been a great addition also answering any of my queries within a timely matter and ensuring I ...
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Comment on agent fees
Standard
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Jan 03,2019
Jan 03,2019
4
people found
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Thank you very much Sharon and Kevin for all your support during our tenancy! At all times you delivered a highly professional service! We are going to miss you guys!...
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Dec 12,2018
Dec 12,2018
4
people found
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I have rented my property through Charlesons (@Gants Hill) whilst I stay abroad. The team is extremely friendly and supportive. They have been managing the property for the last 8 years and I must admit they have been an "Angel". They have taken care of all ...
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Dec 06,2018
Dec 06,2018
3
people found
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this helpful
The team at Charlesons provide a professional service and always deal with problems and queries with a positive attitude. I have mainly dealt with Kevin and Sharon over the last few years and they have always been helpful and courteous and would recommend them both ...
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Comment on agent fees
Good
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Oct 19,2018
Oct 19,2018
3
people found
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Charlesons means for myself - Mr. Kevin Bhurosah because he always is available for any matter related to the flat where I live now. He is excellent managing agent and very professional agent as well. He is very helpful....
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Comment on agent fees
Good
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Oct 16,2018
Oct 16,2018
3
people found
this helpful
this helpful
Adam Caunhye provided an excellent service, always there to help.
He is a very reliable person, and his involvement and sound advice made the buying process easier and smoother....
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Comment on agent fees
Very good
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Apr 30,2018
Apr 30,2018
2
people found
this helpful
this helpful
Very good agents - helped me during my tenancy and to get all my deposit back.
Thank you for all your help...
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Comment on agent fees
good
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Kevin
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Sharon
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Omari
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Yaseen
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Zertasha
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:22 PM 31/10/2017 by allAgents
Best Letting Agent in IG2 
We are sorry to hear that you felt the service was unsatisfactory and we will ensure we take your points on board and put into development wherever necessary.
In response to your issues raised; after looking into the matter I can see via call logs that you were always kept up to date on works. It is important to ensure that clients are aware of the steps taken along the way.
We have also communicated with the landlord who is happy with our management service and it must be understood that management of a property can become complicated when managing expectations of (occasional) conflicting opinions.
We always appreciate feedback as this is the only way we can improve and ensure our clients have the best experience we can provide.
If you feel you need to discuss your concerns further please contact the office directly to ensure we can handle the matter professionally as we do not feel that this is the appropriate place to do so.
We wish you the best of luck with future renting.
Regards, Century21 Ilford