0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 16,2015
Apr 16,2015
1
people found
this helpful
this helpful
Truly a terrible experience with this company. After having a viewing with an agent who knew next to nothing about the property, we were advised to email with any questions we had. I emailed and received no reply so called and was told someone would get back to me, which didn't happen. After deciding we would just go ahead we tried to make the deposit over the phone but we're told we had to come in to the office and pay cash. We were unable to go that day so today I called up to let them know we were coming in to the office this evening to pay the deposit, only to receive an email this afternoon to say they had let it to someone else. If it wasn't for their incompetency and lack of communication we would have been able to get the property we wanted. However I now think this is probably for the ebay because of this is how they treat prospective customers I can't imagine how they treat their tenants.
What agent could do to change your mind?
Be more professional, prep your agents, communicate better and bepre organised.Attached Filesnbsp;
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Dec 27, 2018
Good decent agency with friendly staff - will use again for more of my properties going forward
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Latest Reviews
16th Apr 2015
reviewed by 'Frustrated'
9th Jun 2014
reviewed by 'annoyed'
24th Apr 2014
reviewed by 'Joanna'
Opening Hours
Address
Whites Estate Agents Ltd
339 Wellingborough Road
Abington,Northampton
Northamptonshire
NN1 4ER
01604 233600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £695 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Apr 16,2015
Apr 16,2015
1
people found
this helpful
this helpful
Truly a terrible experience with this company. After having a viewing with an agent who knew next to nothing about the property, we were advised to email with any questions we had. I emailed and received no reply so called and was told someone would ...
read full review
read full review
What agent could do to change your mind?
Be more professional, prep your agents, communicate better and bepre organised.Attached Filesnbsp;
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Yes
Dec 27, 2018
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(1)
Good decent agency with friendly staff - will use again for more of my properties going forward ...
Jun 09,2014
Jun 09,2014
0
people found
this helpful
this helpful
arranged a viewing with them for a few days time, called to confirm in the morning and they said yes it was fine! they called back an HOUR before we go to view it and say they don't have the keys to the property!!! re-arrange ...
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Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
the worst agency ever!!!!
Boiler broke down and they left us without heating and hot water!!!
I reported the problem at 9am, they said they will send someone, after 4pm nobody show up so we called them. They said someone will come to fix it ...
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Sep 22,2012
Sep 22,2012
3
people found
this helpful
this helpful
Cancelled viewing appontments twice at very short notice (less than 1 hour) for two and then three properties at once.Cannot believe they could not give more notice or warning that the proprties might become unavailable. Made no attempt to offer further help. Waste of time ...
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What agent could do to change your mind?
1) Rearranged viewings after first cancellation - I had to ring them to rebook. 2) Given me warning that the houses might not be available if complications were arising - surely all three cannot have become unavailable suddenly within one hour of the viewing?? 3) Given as much notice as possible of actual cancellation of the appointments. 4) Offered help to find more suitable properties - seemed to take no interest at all. I am an investment buyer who already owns several properties - do they really not want my custom?.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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