Lenwell Property Services
Bedford, MK40
2.9/5, 20 reviews
50% recommended
40% sales valuation accuracy
50% sales fee satisfaction
40% lettings valuation accuracy
50% lettings fee satisfaction

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“Curious how the reviews on the site all seem to ......”

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Oct 14,2011
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Kate
By: 'theresonlyone'
Oct 14,2011
1 people found
this helpful
Curious how the reviews on the site all seem to be written by the same person in the same style... As a landlord of a number of properties all managed by Lenwell I have nothing but praise for Kate's team in Bedford. Professional, kind, curteous and friendly even when faced with Bedford's worst. Give them a break for heavens sake - no one person or company is perfect but they do a demanding job very well and deserve the highest praise in my opinion.
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By: Avoid Lenwell
Jan 25, 2015
Really I have noticed a theme of same worded compliments for the Bedford office

One of your agents in the Dunstable branch should have been arrested for theft and fraud and you attempted at first to cover it up. Particularly shocking as the tenant was vulnerable
By: Lenwell Managing Director
Oct 14, 2011
Thank you for your kind words! We are investigating some of the negative comments made on this site as we are unable to match the comments to actual customers!
We take our job seriously and promote high standards for all agents working in lettings. We are full ARLA members (since 1993), have held ISO9000 (since 1994) and have won four awards at the Sunday Times Letting Agency of the year including a Gold for Customer Service.

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Latest Reviews

View all Reviews 20
7th Aug 2020
reviewed by 'Chloe'
“Had a great experience with Michelle from the Bedford Lenwell services. She was very diligent with replying to emails as ......”
3rd May 2019
reviewed by 'Ampthill'
“Lenwell had one positive feature whereby they found tenants.Everything else associated with the letting procedure, including the very initial ......”
10th Jan 2019
reviewed by 'Jonathan'
“Great work from Kate and the Bedford team in organising the redecoration of my property before letting it out. All ......”
26th Apr 2018
reviewed by 'Unhappy'
“If you are a tenant, avoid this company.They will not follow up an rectifying any problems with the property.......”
19th Jan 2018
reviewed by 'Aavoid'
“I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their ......”
3rd Nov 2016
reviewed by 'Cindi'
“Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Lenwell Property Services
103 High Street
Bedford
Bedfordshire
MK40 1NE
0123

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 40% 50% £0 £0
Lettings 40% 50% £695 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 3 2 5 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Bedford, MK40
Dunstable, LU6
Luton, LU1
Milton Keynes, MK9
Northampton, NN1

“Had a great experience with Michelle from the......”

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Aug 07,2020
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Michelle
By: 'Chloe'
Aug 07,2020
0 people found
this helpful
Had a great experience with Michelle from the Bedford Lenwell services. She was very diligent with replying to emails as soon as possible and calling if it was urgent. When one of the reference companies was taking too long she changed companies and entered all ...
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“Appalling...”

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May 03,2019
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Angela
By: 'Ampthill'
May 03,2019
2 people found
this helpful
Lenwell had one positive feature whereby they found tenants. Everything else associated with the letting procedure, including the very initial contract signing, through ongoing bad-management, continuous appalling communication, a lack of care for the owner, total disorganisation, false promises on their website, left an overall ...
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Comment on agent fees
BAD
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“Property refurbishment...”

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Jan 10,2019
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Kate
By: 'Jonathan'
Jan 10,2019
0 people found
this helpful
Great work from Kate and the Bedford team in organising the redecoration of my property before letting it out. All done to a high spec and in quick time. Thank you....
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“Tenants - Avoid this company...”

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Apr 26,2018
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By: 'Unhappy'
Apr 26,2018
5 people found
this helpful
If you are a tenant, avoid this company. They will not follow up an rectifying any problems with the property. All communications are offloaded onto the tenant to contact the landlord yourself. Despite numerous emails and phonecalls to resolve issues, nothing gets done. Upon leaving ...
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Comment on agent fees
terrible
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“I got into shock when dealt with Lenwell. Never thought ......”

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Jan 19,2018
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Kate
By: 'Aavoid'
Jan 19,2018
6 people found
this helpful
I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their business and clients. Approached to let them let my property and on more than occasion a prospect tenants arrived at the house without me being ...
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Comment on agent fees
Very bad
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“Anyone but Ruth, i didn't want to go to her ......”

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Nov 03,2016
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By: 'Cindi'
Nov 03,2016
4 people found
this helpful
Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson ...
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“I wish i have read all these coments before waisting ......”

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Apr 29,2016
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By: 'Karim'
Apr 29,2016
5 people found
this helpful
I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property ...
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What agent could do to change your mind?
I dnt kno they are just nit professional
Attached Filesnbsp;
Comment on agent fees
I dnt kno they are just nit professional
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“Moved into a property 7 weeks ago, Lenwell told me at ......”

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Apr 17,2013
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By: 'Disgruntled'
Apr 17,2013
4 people found
this helpful
Moved into a property 7 weeks ago, Lenwell told me at the last minute that I would have to wait about 4 weeks to have a electric meter fitted. It transpired that I could not have a meter fitted as the property has an illegal electric connection. ...
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What agent could do to change your mind?
Ridiculous Customer Service, never in 15 years of renting have I come across such an uncaring company. I would never recommend you to anyone
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“The letting section appear good at getting tenants into a ......”

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Nov 13,2012
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By: 'Disgruntled'
Nov 13,2012
4 people found
this helpful
The letting section appear good at getting tenants into a property but the service of this companies management section is shocking. You complain and give them deadlines to return calls and they ignore these deadlines. They pass the buck between the internal departments and will ...
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“Unfortunately I didn't had access to this reviews before I ......”

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Aug 28,2012
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Ruth
By: 'John'
Aug 28,2012
0 people found
this helpful
Unfortunately I didn't had access to this reviews before I rented with this agency, otherwise I wouldn't have done it. I moved recently to Bedford and I was looking for bedroom to rent just for a few months, a temporary thing until I find a ...
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What agent could do to change your mind?
At this time, nothing. Only giving me back all the money I have spent with them. I will never want nothing to do with them again.
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“The Bedford branch was amazing when I was viewing flats, ......”

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Aug 21,2012
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Simon
By: 'Miss'
Aug 21,2012
0 people found
this helpful
The Bedford branch was amazing when I was viewing flats, being only 19 years old at the time, I found the team really friendly and efficient. Simon showed me around many flats before I found the one I rent at the moment, he was patient and ...
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“As mirrored by many other comments, the staff were initially ......”

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Jun 21,2012
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By: 'Tenant'
Jun 21,2012
0 people found
this helpful
As mirrored by many other comments, the staff were initially friendly & helpful. However, after move in the attitude changed and they became unhelpful and curt. Correspondence was written in a manner implying the tenant was guilty until proven innocent. Problems were slow to be resolved ...
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What agent could do to change your mind?
Correspondence should have been polite, slow to resolve problems, had to remind agent of problems when chasing.
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“To begin with Lenwells were professional and polite; the service ......”

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Mar 08,2012
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By: 'UnhappyTenant'
Mar 08,2012
4 people found
this helpful
To begin with Lenwells were professional and polite; the service in the Bedford branch was good. However, having lived in a Lenwell managed property for three years I can agree with the majority of tenant reviews here (notice the good reviews are from landlords...). The ...
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By: Avoid Lenwell
Jan 25, 2015
View all comments (2)
Actually when you read the reviews you will observe Landlords are as unhappy with the staff and service as tenants. Some of us care for our tenants and object to vulnerable tenants being exploited and then Lenwell lieing about the situation. ...

“I have found lenwells to be an incredibly professionsal and ......”

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Nov 01,2011
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By: 'Gail'
Nov 01,2011
2 people found
this helpful
I have found lenwells to be an incredibly professionsal and responsive letting agent. They have managed my properties for 3 years and I have never had any issues, I would thoroughly recommend them and in particular Ruth who has provided an outstanding and professional service at ...
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By: Avoid Lenwell
Jan 25, 2015
View all comments (1)
Yep would appear that the Bedford branch is somewhat better than the disgrace of agency in Dunstable / Luton from reading the reviews ...

“I have to say that Lenwell have been very helpful ......”

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Oct 24,2011
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Ruth
By: 'Maria'
Oct 24,2011
2 people found
this helpful
I have to say that Lenwell have been very helpful and supportive. I lost my husband a few years ago. He dealt with all the correspondence when letting out our flats, so when he died I had no clue on what needed to be done. ...
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“Well, I have read the negative reviews and ask myself ......”

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Oct 20,2011
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Ruth
By: 'Toni'
Oct 20,2011
1 people found
this helpful
Well, I have read the negative reviews and ask myself if we are talking about the same agents. Lenwell in Bedford let and manage all my properties in Bedford and have do so for over 5 years. The service is excellent. Communication is very efficient, phone, ...
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“Lenwells, Bedford, have arranged lettings on my property over a ......”

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Oct 19,2011
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By: 'Landlord'
Oct 19,2011
2 people found
this helpful
Lenwells, Bedford, have arranged lettings on my property over a few years now and I must say that the Bedford office is incredibly professional and efficient. My property has not had any period of time unlet since they have taken over the management (which was ...
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“always get great service from the bedford office especially! friendly ......”

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Oct 18,2011
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By: 'zak'
Oct 18,2011
1 people found
this helpful
always get great service from the bedford office especially! friendly and helpful staff...
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“I have used Lenwell in Bedford for the past four ......”

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Oct 17,2011
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By: 'sunnysideup'
Oct 17,2011
1 people found
this helpful
I have used Lenwell in Bedford for the past four years and found them to be the most professional and honest letting agent to deal with. Living abroad as I do I need to have an agent who is 110% reliable, which Lenwell are, ensuring rents ...
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“Curious how the reviews on the site all seem to ......”

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Oct 14,2011
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Kate
By: 'theresonlyone'
Oct 14,2011
1 people found
this helpful
Curious how the reviews on the site all seem to be written by the same person in the same style... As a landlord of a number of properties all managed by Lenwell I have nothing but praise for Kate's team in Bedford. Professional, kind, curteous ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Avoid Lenwell
Jan 25, 2015
View all comments (2)
Really I have noticed a theme of same worded compliments for the Bedford office One of your agents in the Dunstable branch should have been arrested for theft and fraud and you attempted at first to cover it up. Particularly shocking as the tenant was vulnerable ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Lenwell Property Services, Bedford MK40 1NE



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