95% sales valuation accuracy
98% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
Apr 14,2015
Apr 14,2015
0
people found
this helpful
this helpful
Riding my motorbike through Coventry yesterday I stopped at a junction and saw the smiling face of one Brendan Pettigrew looking back at me from a ¢â‚¬ËœFor Sale' sign in the front garden of a house. Distracting me a second from the job in hand it reminded me that going back several months when a sold my house I had fully intended writing to Newman's to thank them for the service I had received. Surrounded by packing boxes and all the other rubbish I maybe shouldn't have taken with me I simply forgot but today ¢â‚¬â€œ I'll put that right!
Last year I decided to sell a house that I had been renting and chose as the agents a long term local company whose reputation was for old style value and service. Unfortunately whist the initial valuation and set up was as I had hoped for the service after that was a case of ¢â‚¬ËœLove it' or hate it; I hated it.
What I needed and wanted was an enthusiasm for my property not just from the potential buyer but from the people selling it and not the oh it will sell eventually attitude. What I wanted was regular feedback so that I knew what was going on and not the only feedback you really need is to know is it has been sold' attitude. What I needed was more than just one person knowing about my house, just in case the one person wasn't available when that all important call came in. What I wanted was someone who was prepared to go out when the customer wanted to go to the house not when it suited the agent. What I wanted was the service that I was given to be at least something close to that which was promised at the beginning. So what it turns out I wanted was Newman's ¢â‚¬â€œ albeit I didn't realise it at the time.
There is a risk of waffling here so I will cut to the chase. Three and a half months my property was on sale with the other agent, maybe a dozen viewings (but maybe less as rarely did I get feedback to say they turned up) but then the switch to Newman's and without any exaggeration 16 viewings in 4 days and 3 offers; the asking price being exceeded by £15K and the sale going through without a hitch.
Now I appreciate that this won't be the case for every property but what I can say without any fear of contradiction (based on my own experience) is that what Brendan said he would deliver he did. Where there was information to be passed to me he did. When he wasn't available someone stepped in to keep me posted and when the sale went through it almost happened in the background in that everything was sorted for me. His approach may at first (or at least it did to me) seem to be a bit flashy (I mean he had the roof of his convertible open and the air conditioning on!) but that I think is probably the new style, the hunger to make it work, the enthusiasm that, let's face it, you need if you're selling an expensive item like a house.
I'm not really from the PowerPoint hi tech generation with glossy on screen brochures and animated house tours etc etc but there again, it wasn't designed for me it was for the potential buyer and it worked.
So would I recommend Newman's as agents for someone selling a property. Yes, without any doubt and before anyone asks, no he's not a mate - I haven't seen or heard from him since the contract was completed. He came, he delivered and he moved on to the next one.
Many thanks
Last year I decided to sell a house that I had been renting and chose as the agents a long term local company whose reputation was for old style value and service. Unfortunately whist the initial valuation and set up was as I had hoped for the service after that was a case of ¢â‚¬ËœLove it' or hate it; I hated it.
What I needed and wanted was an enthusiasm for my property not just from the potential buyer but from the people selling it and not the oh it will sell eventually attitude. What I wanted was regular feedback so that I knew what was going on and not the only feedback you really need is to know is it has been sold' attitude. What I needed was more than just one person knowing about my house, just in case the one person wasn't available when that all important call came in. What I wanted was someone who was prepared to go out when the customer wanted to go to the house not when it suited the agent. What I wanted was the service that I was given to be at least something close to that which was promised at the beginning. So what it turns out I wanted was Newman's ¢â‚¬â€œ albeit I didn't realise it at the time.
There is a risk of waffling here so I will cut to the chase. Three and a half months my property was on sale with the other agent, maybe a dozen viewings (but maybe less as rarely did I get feedback to say they turned up) but then the switch to Newman's and without any exaggeration 16 viewings in 4 days and 3 offers; the asking price being exceeded by £15K and the sale going through without a hitch.
Now I appreciate that this won't be the case for every property but what I can say without any fear of contradiction (based on my own experience) is that what Brendan said he would deliver he did. Where there was information to be passed to me he did. When he wasn't available someone stepped in to keep me posted and when the sale went through it almost happened in the background in that everything was sorted for me. His approach may at first (or at least it did to me) seem to be a bit flashy (I mean he had the roof of his convertible open and the air conditioning on!) but that I think is probably the new style, the hunger to make it work, the enthusiasm that, let's face it, you need if you're selling an expensive item like a house.
I'm not really from the PowerPoint hi tech generation with glossy on screen brochures and animated house tours etc etc but there again, it wasn't designed for me it was for the potential buyer and it worked.
So would I recommend Newman's as agents for someone selling a property. Yes, without any doubt and before anyone asks, no he's not a mate - I haven't seen or heard from him since the contract was completed. He came, he delivered and he moved on to the next one.
Many thanks
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Dec 2021
reviewed by 'Craig'
9th Dec 2021
reviewed by 'Courtney'
29th Sep 2021
reviewed by 'Fred'
13th Sep 2021
reviewed by 'Adams Family'
18th Aug 2021
reviewed by 'Regie'
Opening Hours
Address
The Property Experts
Friars House Manor House Drive
Coventry
West Midlands
CV1 2TE
02476 500000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £65,000 | £30,010,000 |
| Lettings | 82% | 83% | £850 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 2 | 2 | 0 | 88 | 3 | 61 | 3 | 1 | 3 |
Areas covered
- cv1
- cv2
- cv3
- cv4
- cv5
- cv6
- cv7
- cv8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Dec 17,2021
Dec 17,2021
0
people found
this helpful
this helpful
Paul is a pleasant individual who is reactive to clients concerns. He always seeks to find solutions to issues and problems which arise during the complicated and sometimes long process of purchasing property....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2021
Dec 15,2021
0
people found
this helpful
this helpful
Paul was very professional and extremely helpful dealing with all requests. Thank you for dealing with my house purchase. Fully recommended...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2021
Dec 09,2021
0
people found
this helpful
this helpful
Paul was responsive, friendly and professional. He has found us a great buyer. Would highly recommend. Thank you again Paul...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2021
Sep 29,2021
0
people found
this helpful
this helpful
They dealt with a lot of headaches and hiccups, they went the extra mile and saw it through. Much appreciated!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2021
Sep 13,2021
0
people found
this helpful
this helpful
We found Newmans and particularly Paul very proactive, professional and genuinely interested in our move.
We would definitely recommend using Newmans....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2021
Aug 18,2021
0
people found
this helpful
this helpful
Daniel has excellent service and knowledge of the property. He was punctual and we thought he was the home owner when he answered the door, his demeanor was calm and attentive, he was able to answer all our questions and we had sufficient time to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2021
Aug 11,2021
1
people found
this helpful
this helpful
After trying other estate agents, we had all but given up. Then we found Daniel, he listened to us and made us feel that our situation wasn't hopeless. He gave us a different perspective, then told us the plans he would set out for our ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2021
Aug 06,2021
0
people found
this helpful
this helpful
Daniel has provided an extremely professional and friendly service. He is very knowledgeable and made himself readily available for any enquires we needed answering. I would highly recommend and we would definitely look to use Daniel in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2021
Aug 06,2021
0
people found
this helpful
this helpful
Fantastic sales experience, very helpful and always on hand to help.
Communication is key to any successful relationship and Dan always made sure he was available!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
If you want an outstanding estate agent who will sell your property to potential buyers to an exceptionally high standard - look no further than Paul Petticrew....
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2021
May 13,2021
1
people found
this helpful
this helpful
Paul took over from a terrible experience with another Coventry based estate agency - Bairstowe Eves. When he took over, he was out the next day to take amazing photos and videography and assured us he would sell our property. We felt so much relief. ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27,2021
Apr 27,2021
0
people found
this helpful
this helpful
From the get-go Paul has been incredibly easy to approach and informative about the process and what steps we need to take next. As first time buyers this is hugely beneficial and goes a long way in making this experience enjoyable and not feeling overwhelmed. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2021
Feb 15,2021
0
people found
this helpful
this helpful
After an absolute horror show with another company we were drawn to Newmans due to their successes in our area. Paul was an absolute breath of fresh air and made the whole process so easy. Very friendly, honest and informative throughout. Would definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2021
Jan 02,2021
0
people found
this helpful
this helpful
We would have no hesitation in recommending Paul. He was friendly, very helpful and professional. There was no delay in getting the house on the market, the promotional materials were excellent and the property sold very quickly. Paul was an useful middleman during the period ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2020
Oct 14,2020
1
people found
this helpful
this helpful
Paul worked with us to complete to a tight timescale. He was really helpful and responsive and gave us confidence with his professionalism and great attitude....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2020
Sep 24,2020
1
people found
this helpful
this helpful
I am delighted to recommend Paul as I have found him the ideal professional to help me sell my house. In all my dealings with him he has been consistently responsive, respectful, calm and trustworthy. He is an asset to Newmans....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
0
people found
this helpful
this helpful
We instructed Paul Petticrew @ Newman’s after interviewing other agents. We believe that Paul’s attitude towards the needs we had outshone the others easily. His commitment, honesty & integrity throughout the process has culminated in a sale STC in a timely manner. We will be ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2020
Aug 07,2020
0
people found
this helpful
this helpful
I am delighted to write a review for Paul Petticrew, who handled the sale of my father's property. His professionalism, from first point of contact to agreement of the sale, has been absolutely first class - customer service, advice and guidance, speed and efficacy of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2020
May 14,2020
0
people found
this helpful
this helpful
We found Paul not only very professional, but also incredibly helpful. Nothing was too much trouble.
We would recommend him to any one...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27,2020
Apr 27,2020
0
people found
this helpful
this helpful
Excellent service, prompt, professional with excellent comms!
We loved the 3D tour of our property, and all of the marketing material was exceptional.
Instructed Paul on Friday evening, published to selling sites at 9am Monday morning and secure full asking price offer by 1pm on ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2020
Mar 31,2020
0
people found
this helpful
this helpful
a miserable experience - not sure if it's the "newmans" brand,or just the person that I was unlucky enough to have dealing with my property but not a positive thing can I say about the whole experience.
rushed from the off,misleading false promises ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03, 2020
View all comments
(2)
hi,i am positive i have the correct company - a for sale sign with his image was put up in the front garden with newman at the top,the property was visible on the newman website and my solicitor paid the fees to newman on my behalf ...
Feb 19,2020
Feb 19,2020
0
people found
this helpful
this helpful
We recently purchased our first home through Newmans and Paul has been excellent throughout the process. Weather it’s questions about the property or arranging further viewings, they’ve been more than happy to help....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2019
Sep 30,2019
0
people found
this helpful
this helpful
Absolutely fantastic service, best support marketing plan and offer made within 48 hours. Paul was 100% committed and confident and the results prove his hard work. He helped make a very stressful situation easy!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2019
Aug 29,2019
1
people found
this helpful
this helpful
My husband and I recently sold our house with Steve Rice through Newman's. Throughout the whole process and right up to the final negotiations Steve ensured everything was kept on track and that we were fully informed the whole time. I would highly recommend Steve ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2019
Aug 26,2019
0
people found
this helpful
this helpful
Steve Rice from Newman’s was both extremely professional and easy to work with. The amount of visits during the ‘open day’ was amazing, showing a lot of work had been done in the background. Steve kept me up to date very regularly during the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2019
Aug 22,2019
0
people found
this helpful
this helpful
Fantastic service provided by Steve Rice who sold our home and Jordan Blacow who sold us our new home.
Great work! Thank you.
Louis & Teya Brooker...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2019
May 14,2019
1
people found
this helpful
this helpful
Paul has been very professional and thorough, he has kept me updated throughout the process and his service has far exceeded any other estate agents I have used before.
I would not hesitate to recommend Paul or Newmans to any of my friends or family ...
read full review
read full review
Comment on agent fees
More expensive that other agents, but they have made much more of an effort to sell the flat with social media marketing etc.
Was this helpful?
Yes
Yes
May 09,2019
May 09,2019
0
people found
this helpful
this helpful
Viewed a property 5.15pm received a call from Paul 9.0am the following morning first offer submitted and rejected shortly later by vendor, a bit of to-ing and fro-ing later and deal agreed by lunch time. I wish all purchases could be negotiated that quick. Whilst ...
read full review
read full review
Comment on agent fees
N/A I am a buyer
Was this helpful?
Yes
Yes
Apr 09,2019
Apr 09,2019
0
people found
this helpful
this helpful
The Valuation from Newmans on one of our properties was considerably low. Property two, which was sold through Newmans, albeit via part-exchange with a Developer, went reasonably well. Although despite specifically advising Jordan Blacow, Coventry Branch that we did not want a 'For Sale' sign ...
read full review
read full review
Comment on agent fees
The one property we sold through Newmans was a Part Exchange, through a Developer. However we felt the fees charged by Newmans in relation to the valuation of our other property, fees high, valuation low. Hence we did not sell one property through Newmans, our decision was more the low valuation, rather than the Agent's fees.
Was this helpful?
Yes
Yes
Mar 12,2019
Mar 12,2019
0
people found
this helpful
this helpful
We would recommend asking for Jordan when selling your property, we found him professional, reliable, adaptable to our situation and he kept us informed during the whole successful sales process....
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Lorna Kermode
(26)
Rebecca
(10)
Mark Manning
(8)
James
(6)
Steve
(3)
Terry
(0)
Steve
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Lettings Complaint
Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
Last updated at 12:37 PM 09/01/2018 by allAgents
Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
