0% sales valuation accuracy
0% sales fee satisfaction
Apr 13,2015
Apr 13,2015
2
people found
this helpful
this helpful
An absolutely appalling experience with this team of people. I was very interested in purchasing a property. Before viewing the property, I wasn't given the address, I asked for it, was told I would be email it, I wasn't. I had to guess where the property was as I knew the road it was on and had to go by the ' street view' on right move to know where I was going. I viewed the property- the agent didn't have a clue about the property. Any question I asked, he didn't know, literally not one thing (apart from being able to open a door to show me a bathroom). After the viewing, I had a list of questions, called so many times to get answers, was told I would get a call back, I never did. I called daily and never got a call back from the manager. It seems I have to beg to buy a property.
What agent could do to change your mind?
I could have been called back and not have to call constantly. The agent showing the property could have had some background knowledge. I had an offer I wanted to put in but simply could t as I was never called back!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Jan 2017
reviewed by 'HSA'
23rd Dec 2016
reviewed by 'JSmith'
30th May 2016
reviewed by 'Laura'
13th Apr 2015
reviewed by 'Andie'
Opening Hours
Address
Barnard Marcus
12A Station Parade
Sanderstead
Greater London
CR2 0PL
0208 6516363
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £599,000 | £1,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 18,2018
Apr 18,2018
2
people found
this helpful
this helpful
I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !
4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, ...
read full review
read full review
Comment on agent fees
They got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !
Was this helpful?
Yes
Yes
Jan 27,2017
Jan 27,2017
1
people found
this helpful
this helpful
Having had a dismal previous experience with Barnard Marcus when buying our flat and the agent not bothering to do the paperwork/submit the offer (resulting in us nearly losing out on our dream property) we thought we would wait until our next dealing with ...
read full review
read full review
Comment on agent fees
N/A. Sadly they did not manage to even value our property, let alone advise on fees.
Was this helpful?
Yes
Yes
Dec 23,2016
Dec 23,2016
3
people found
this helpful
this helpful
AVOID at all costs. These agents do not realise the bad reputation they have in the area. They dont pass on bids to vendors (fact through knowing enough buyers and vendors in the area), they lie, they plaster their signage everywhere over other agent signs ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2016
May 30,2016
1
people found
this helpful
this helpful
Terrible customer service and support - very rude and unhelpful staff. I will never put my property on with this agent, even if they were selling it for a 0.1% fee! I unfortunately had the displeasure of having to purchase a property through them. Never again....
read full review
read full review
Comment on agent fees
Poor seeing as I unfortunately had to do their jobs for them.
Was this helpful?
Yes
Yes
May 21,2016
May 21,2016
2
people found
this helpful
this helpful
Absolutely Horrendous Service, Non Communicative, They have forgotten they are offering a service, Obstructive and totally unnecessarily stress caused
Absolutely Horrendous Service, Non Communicative, They have forgotten they are offering a service, Obstructive and totally unnecessarily stress caused...
read full review
read full review
What agent could do to change your mind?
Should be the manager of paper round not an estate agent completely RougeAttached Filesnbsp;
Comment on agent fees
Should be the manager of paper round not an estate agent completely Rouge
Was this helpful?
Yes
Yes
Apr 13,2015
Apr 13,2015
2
people found
this helpful
this helpful
An absolutely appalling experience with this team of people. I was very interested in purchasing a property. Before viewing the property, I wasn't given the address, I asked for it, was told I would be email it, I wasn't. I had to guess where the ...
read full review
read full review
What agent could do to change your mind?
I could have been called back and not have to call constantly. The agent showing the property could have had some background knowledge. I had an offer I wanted to put in but simply could t as I was never called back!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 25,2012
Mar 25,2012
0
people found
this helpful
this helpful
What a fantastic estate agent. Thoroughly professional, honest and did exactly what he said he would but most importantly...he delievered. I was on with Pollard Machin (perceived no 1 agent in Sanderstead) for 10 weeks and only had 3 viewings even though they offeredme the world and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2010
Sep 08,2010
5
people found
this helpful
this helpful
A word of advice if thinking of using this estate agent.
The Registration fee is optional, you do not have to pay it, it is apparently for advanced marketing, and will be deducted from the end fee, should you sell.
However should you not wish ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2010
Jun 17,2010
2
people found
this helpful
this helpful
Their inaccuracies and lack of communication caused delays, additional costs and much bad feeling between myself and the property owners. It was only after the owners and myself met face to face that we realised the extent of these inaccuracies. I have written a 4 page ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
