0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 13,2011
Oct 13,2011
3
people found
this helpful
this helpful
On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take a chance & sign up. We were given a very short lease but soon realised why with 'renewal fees' & a sudden increase in the rent - we were notified after only 3 weeks!
I wouldn't suggest these agents to anyone, the new tenants moving in as we left we charged an inflated rate including a cleaner - who hadn't appeared in the first 3 weeks?
We also filed a maintenance report 5 times & after 3 months this was still not addressed. We have since been charged an 'administration fee to move out??' - stay away!!
I wouldn't suggest these agents to anyone, the new tenants moving in as we left we charged an inflated rate including a cleaner - who hadn't appeared in the first 3 weeks?
We also filed a maintenance report 5 times & after 3 months this was still not addressed. We have since been charged an 'administration fee to move out??' - stay away!!
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Apr 13, 2012
Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise.We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing.
Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that.
We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past.
Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place
Apr 13, 2012
Hello Londonrenter it's Unida Place.We are sorry that you left with a bad impression. As your experience shows we recognise that communication is one area we needed to improve in. While we specialise in lets of minimum 6 month duration we are sometimes able to arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing the contract so we apologise if this wasn't done successfully on this occasion. We now ensure staff sit down with clients to go through contracts in full prior to signing.
We'd also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as this.
Our overall client experience has undergone a significant overhaul which has lead to a marked increase in positive customer feedback and we are confident that any past client returning to us would notice an appreciable difference!
Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place Ltd
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Latest Reviews
20th Nov 2013
reviewed by 'Victim'
10th Oct 2013
reviewed by 'V.'
17th Sep 2013
reviewed by 'disgruntled'
16th Sep 2013
reviewed by 'narval'
9th Aug 2013
reviewed by 'Ex'
Opening Hours
Address
Unida Place
3 Bloomsbury Place
Bloomsbury,London
Greater London
WC1A 2QL
020 7831 7940
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 13 | 0 | 0 | 0 | 0 | 0 | 2 |
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Nov 29,2013
Nov 29,2013
0
people found
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Appalling service from Unida Place and Daniel Burton. Here has now moved to Whitegates in Scunthorpe. Channel 4 has now caught up on him were he even initially denied running the franchise. check this out on Channel 4, fast forward to 6mins and 30 seconds to see the ...
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Nov 20,2013
Nov 20,2013
0
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Hello
I am writing to express my concern on Unida Place's handling of the current rental agreement I have with them. It has been over 2 months and I still haven't received a deposit certificate as promised in the contract. Can anyone recommend a legal service ...
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Oct 10,2013
Oct 10,2013
0
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To put it simply, I got scammed: they never gave me back my deposit. After asking around, it seems they have been trading with it and did not insure with the proper scheme. A class action is very likely, I am looking for an existing ...
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What agent could do to change your mind?
A scammer, like the rest of his organization.Attached Filesnbsp;
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Sep 17,2013
Sep 17,2013
2
people found
this helpful
this helpful
Wish I'd read the reviews before my son took a room with Unida, trying to get the deposit back is proving a nightmare. Not answering emails and no deposit arriving in account. They also owe a refund on one months rent which is not being ...
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Sep 16,2013
Sep 16,2013
0
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Dreadful experience and dreadful people. During the whole of Winter I didn't have heating in my room and for more than 20 days we didn't get neither heating nor hot water in the whole flat.
They never answer emails - it takes usually five or six ...
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Aug 09,2013
Aug 09,2013
2
people found
this helpful
this helpful
Hello
This is the ABSOLUTE WORST letting agency I have rented from. In fact, the whole AGENCY is a scam. The Director - Daniel Burton - does not register the bond (as required by law) and then does not repay the bond in the hope ...
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Jul 30,2013
Jul 30,2013
1
people found
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this helpful
Beware. Full of charm pre-contract. Full of B/S afterwards. It turns out that young Uni drop-out Dan Burton's company is built on sub-letting; Unida is not the landlord. He rents a property for X and then sublets the rooms for more than X in ...
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Oct 02, 2013
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(1)
Hi there. I'm a journalist following up on a story I did a few months ago for The Guardian on "rent-to-rent" and Unida Place. I'm interested in your experiences - can you drop me a line please? Email [email protected]. ...
Jul 02,2013
Jul 02,2013
0
people found
this helpful
this helpful
This estate agency is the worst place you EVER sign up to.
When looking for a property to rent they far too kind. I am from Europe and thought I knew about scams they pull in London.
Like the saying ' Too good to be ...
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Jun 21,2013
Jun 21,2013
0
people found
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There's a reason this company is ranked once of the worst in London. I think my review pretty much matches all the previous ones.
Possibly the worst company I've ever had to deal with. They're very friendly and happy to communicate when trying to sign ...
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Sep 16, 2013
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(4)
Hi
they moved to Second floor, 91 Charlotte Street, London W1T 4QF
I'll try the unannounced visit today to get my deposit back as well...
My ex flatmate told me to ask Unida for the DPC number (reference number under which your deposit was registered) and raise a dispute with the help of a solicitor.
And Nicky if you're in France I think it's going to be difficult for you, you might have your ex flatmates still in UK?
Good luck! ...
Jan 10,2013
Jan 10,2013
5
people found
this helpful
this helpful
Tell you what, I'll just copy and paste the email i sent them upon vacating the house.....
"Diana, Carrie, Alex and whoever else works for your disgrace of a company, you'll be pleased to know that I've vacated Room B of the house in Kilburn.
...
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What agent could do to change your mind?
The best thing for Unida Place to do is shut down.Attached Filesnbsp;
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Sep 02, 2013
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I am a victim as well. I left my room on the 31st of May. After chasing Jennifer Hartmann and Daniel Burton I still did not manage to get my deposit back. They are just thief! I am going to start legal action against those people. ...
Nov 19,2012
Nov 19,2012
0
people found
this helpful
this helpful
2 month, I've left London and they still don't refund my deposit. I write every week but I even got an answer. As I read in many websites, they look "cool" and professionnal until you've signed. After thex don't care..... They've well played, I'm currently not ...
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Jan 26,2012
Jan 26,2012
5
people found
this helpful
this helpful
Unidaplace is one of those agents who exploits the lease agreement and charge their tenants additional fees whenever possible. For example, the first draft of my lease did not include certain charges which suddenly appeared on my second and final draft (this is despite me ...
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What agent could do to change your mind?
Business ethics.Attached Filesnbsp;
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Jan 29, 2012
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(1)
Smith,
I am sorry you left with bad feelings.
However, exploiting the lease agreement is not what we are, or have ever been about. And as for extra hidden charges, all charges are within the agreement.
The service charge covers all utility bills, council tax etc. and not just the cleaning of the property.
As for time in getting back to people, if you email like we ask, then we can resolve matters more quickly, than if people consistently call the office asking for maintenance requests to be ...
Dec 08,2011
Dec 08,2011
0
people found
this helpful
this helpful
Utterly offended. Started out with a simple property enquiry, ended with me being called an idiot. I can't believe I've just been spoken to like that. Sean Condon, their sales guy, has a serious personailty disorder and should not be allowed in public....
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What agent could do to change your mind?
Maybe they could have tried not sweating at me?Attached Filesnbsp;
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Apr 13, 2012
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(1)
We obviously regret 'AB's experience if any such exchange took place and offence was caused. We would like to offer an apology for that and an assurance that this isolated incident has never been replicated. Our core customer values have since been revisited and reinforced amongst all our staff. This event is certainly not representative of our attitude towards our clients.
We will shortly be publishing our Customer Service Charter online at our website www.unidaplace.com where everyone will ...
Oct 13,2011
Oct 13,2011
3
people found
this helpful
this helpful
On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take ...
read full review
read full review
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Yes
Apr 13, 2012
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(3)
Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise.
We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We ...
Sep 09,2011
Sep 09,2011
2
people found
this helpful
this helpful
2 months before my contract was ending they started arranging visits to my room without telling me! While I was at work, strangers would come and see my room and all my belongings (laptops, cameras, desktop computer and even cash). One of my flatmates saw the ...
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Apr 13, 2012
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Hello David, this is Unida Place
We appreciate that room viewings can be an inconvenience to tenants but they are unfortunately unavoidable, they are part and parcel of rented accommodation anywhere. For this reason our contract clearly states that in the event of non-renewal at the end of your agreement there will be such visits during the last months of your tenancy. Our contract has recently been revamped to make everything, including this, more clear.
We do also have a policy of informi ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing.
Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that.
We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past.
Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place