50% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
54% lettings fee satisfaction
Apr 09,2015
Apr 09,2015
3
people found
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this helpful
We've been looking for a property to rent for over a month now and have seen in excess of 6 properties (several of which we've put offers on) with White and Sons however I'm beginning to wish we hadn't bothered.
Communication has been lack lustre, we've had to constantly chase to find out any update in regards to what's happening.
For the properties we've viewed on Saturday's, the agents that have shown us round have a standard response of I don't know, I only work Saturday's to every question asked. I wouldn't have thought that's particularly helpful when White and Son's are trying to make a sale.
The last property we saw, we were assured that we were the first people to view the property only to turn up and be told that someone else had been there before us and put an offer in. We then went in store to put our offer in above asking and spoke to Andrea Barker who told us that she'd put the other couples offer in to the landlord who accepted their offer. We counter offered and were told that we would hear back at some point.
I chased up again several times, and when I finally got through 3 days later, I was passed off to another colleague (after Andrea didn't want to talk to us, a conversation I overheard before I was put on hold) to be told that we hadn't got the property and offers were not on a first come first serve basis which completely contradicted what Andrea had told us previously.
Now only 1 day later we're being sent details for properties that we've already seen that don't fit our criteria.
I will never be using White and Sons again and will be telling everyone I know to steer clear of the abysmal customer service and horrific communication. I have never met a company so appalling.
Communication has been lack lustre, we've had to constantly chase to find out any update in regards to what's happening.
For the properties we've viewed on Saturday's, the agents that have shown us round have a standard response of I don't know, I only work Saturday's to every question asked. I wouldn't have thought that's particularly helpful when White and Son's are trying to make a sale.
The last property we saw, we were assured that we were the first people to view the property only to turn up and be told that someone else had been there before us and put an offer in. We then went in store to put our offer in above asking and spoke to Andrea Barker who told us that she'd put the other couples offer in to the landlord who accepted their offer. We counter offered and were told that we would hear back at some point.
I chased up again several times, and when I finally got through 3 days later, I was passed off to another colleague (after Andrea didn't want to talk to us, a conversation I overheard before I was put on hold) to be told that we hadn't got the property and offers were not on a first come first serve basis which completely contradicted what Andrea had told us previously.
Now only 1 day later we're being sent details for properties that we've already seen that don't fit our criteria.
I will never be using White and Sons again and will be telling everyone I know to steer clear of the abysmal customer service and horrific communication. I have never met a company so appalling.
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Apr 13, 2015
We are extremely saddened to hear your experience with us hasn't be a satisfactory one. We have many glowing testimonials commending our professionalism and great customer service and pride ourselves on meeting and exceeding customer expectations. We will be in touch shortly to discuss this matter with you directly.
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Opening Hours
Address
White & Sons
104 High Street
Dorking
Surrey
RH4 1AZ
01306 887654, 01306 876902
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £470,000 | £470,000 |
| Lettings | 50% | 54% | £700 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 7 | 7 | 2 | 0 | 0 | 1 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 08,2023
Nov 08,2023
0
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professional knowledge in property management
After the handover of our building from the builder, Jamie is responsible for taking care of it. He can provide detailed advice in a reasonable timeframe. While he may not be able to control every situation, his excellent communication skills ...
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Nov 09, 2023
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Thank you for taking the time to leave such a wonderful review. Really pleased to hear that our Block team are delivering excellent communication. We very much look forward to working with you, the Directors and other Leaseholders for many years to come. ...
Feb 15,2023
Feb 15,2023
0
people found
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White and Sons are appalling to deal with and we have been better off as a group of residents dealing with matters ourselves for any maintenance work that requires doing so much. They charge extortionate fees for very little work and are exploitative in nature. ...
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Oct 13,2021
Oct 13,2021
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The Property Management team are hopeless; we had water pouring through light fittings from the flat above and they couldn't manage to send an electrician to make it safe. Weeks later and I have yet to receive compensation from the owner fo the flat above. ...
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Oct 14, 2021
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We are fully aware of your unfortunate situation and have attempted to resolve matters with our trusted trade professionals. Unfortunately, this issue is exacerbated as we do not manage your shop, nor the building. As explained, we are unable to provide you with the Landlord’s details as this would be in breach of GDPR, although we are happy to pass on any correspondence from you.
We understand you have been in contact with our Senior Partner and every effort will be made to facilitate ...
Jul 21,2021
Jul 21,2021
0
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Endless thanks to the white&sons Dorking team, who literally reflected their experience in their work during my home rental process. They didn't leave any of my questions unanswered. In all communication channels, they have shown that they are different from other institutions with their ...
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Aug 02, 2021
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Thank you very much for your extremely kind words. We are so pleased that Sarah & Emma were able to help you. ...
Mar 05,2021
Mar 05,2021
1
people found
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this helpful
I telephoned this company to ascertain if they could carry out a valuation on a property l wanted to purchase. They told me that their Reigate office would be able to help and said they would pass on my telephone number. A week later, l ...
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Mar 22, 2021
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We are obviously disappointed to read your comments and would like to take this opportunity to once again apologise for the miscommunication between our Dorking and Reigate offices. We misunderstood your initial requirements, but once made clear, we did explain that we couldn’t help with your request and offered an alternative option. We hope you managed to find a suitable solution and that your purchase has proceeded well. Really sorry we were unable to help you. ...
Mar 29,2020
Mar 29,2020
0
people found
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Dont keep you informed about very important decisions, underhanded and not one to trust at all, take your well earned money to a professional agent. You have been warned!...
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Nov 18,2019
Nov 18,2019
0
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AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted ...
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Feb 11,2019
Feb 11,2019
0
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Thank you to Phil who was extremely professional and informative regarding my recent sale. Kept me up to date throughout, was considerate of the circumstances, friendly and approachable. Maddie and Tom picked up whenever Phil not about and kept me up to date. A stressful ...
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Comment on agent fees
A necessary evil but fair enough!
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Apr 23,2015
Apr 23,2015
0
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Excellent customer service
Friendly staff
Kept fully informed of process...
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Apr 21,2015
Apr 21,2015
1
people found
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Went for a viewing for the flat in St. Georges close, Horley with my wife. We did like that flat and wanted to go through with this. They asked me to put an offer but I said I am happy to pay the amount per ...
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Apr 21, 2015
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We are very disappointed to hear that your experience with us wasn't a satisfactory one, we pride ourselves on providing great customer service and frequently receive feedback to support this. We do endeavour to update all parties as to the outcome of a tenancy as soon as possible. Having now spoken to you we will look in to this specific situation and investigate communication regarding the outcome of tenancy agreements.
Kind regards
White & Sons ...
Apr 15,2015
Apr 15,2015
0
people found
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From the very start White and Sons and all of their staff have been very helpful. They had time to discuss our requirements and genuinely wanted to find the right property for us.recommend them to . Excellent!!!...
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Apr 15,2015
Apr 15,2015
0
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Paul was the agent I met first and he really listened to the vision I had for my desired property. After a few viewings that weren't quite right he presented an opportunity to see a property that was not being marketed however selectively viewed and ...
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Comment on agent fees
Fees are high however not out of proportion for the location or the service
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Apr 15,2015
Apr 15,2015
0
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I was recently looking to move down to Surrey for a job which I decided not to go for in the end. Whilst initially looking for a rental property I used White & Sons and I found there service great. I would highly recommend them to ...
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Apr 15,2015
Apr 15,2015
0
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The agent is easy to contact and providing immediate action whenever some problem arises in the flat. She is always providing an option or early solution for the problems for emergency solution. Andrea is very professional, approachable, and supportive staffs. I will recommend the letting ...
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Apr 15,2015
Apr 15,2015
0
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I had a fantastic experience with this letting agents for the start they helped out and where patient and understanding.I couldn't be happier with the service that was given especially by Andrea and Anne Marie.
I would highly recommend them.We are a young ...
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Comment on agent fees
Fees where the highest ive ever paid but dream property.
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Apr 13,2015
Apr 13,2015
0
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I have rented through White and Sons over the past 2 years and I would be more than happy to do so again. June did more than 'go the final mile' to help me. She showed a highly professional and personalised approach. My first rental was ...
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Apr 09,2015
Apr 09,2015
3
people found
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this helpful
We've been looking for a property to rent for over a month now and have seen in excess of 6 properties (several of which we've put offers on) with White and Sons however I'm beginning to wish we hadn't bothered.
Communication has been lack lustre, we've ...
read full review
read full review
Was this helpful?
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Yes
Apr 13, 2015
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(1)
We are extremely saddened to hear your experience with us hasn't be a satisfactory one. We have many glowing testimonials commending our professionalism and great customer service and pride ourselves on meeting and exceeding customer expectations. We will be in touch shortly to discuss this matter with you directly. ...
Nov 14,2014
Nov 14,2014
1
people found
this helpful
this helpful
If you are considering entering into a rental contract with White and Sons in Dorking please think twice. Over the past 12 months we have been treated appallingly by this estate agent, which has caused a great deal of stress to my family. Unfortunately the house ...
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Feb 16, 2015
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We are extremely disappointed to hear that you haven’t had a good experience with us. We pride ourselves on acting in the fairest of interest for both landlord and tenant and regularly receive great feedback from both parties. We would really like to discuss this situation in order to reach a satisfactory conclusion. Please could you contact Jennie Fundell on 01306 887654 at your easiest convenience. ...
Jun 09,2014
Jun 09,2014
1
people found
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this helpful
From the start white and sons very very unprofessional and unorganised. None of them seem to know what they were doing. Their property management is awful. They are totally incapable of arranging the most basic repairs to the extent of a property becoming dangerous and ...
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May 07,2014
May 07,2014
0
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Tried to buy a property through them, and the agent started a nasty bidding war and kept coming back very excitedly asking for more money. I thought his attitude was extreme and unethical and walked away.
I wrote a letter to the management complaining of ...
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What agent could do to change your mind?
Stand by their code of practice and apology for the agent's behaviour.Attached Filesnbsp;
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Feb 12, 2015
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We are very sorry to hear that your experience was not as expected. We pride ourselves on our extremely high standard of customer service and constantly receive feedback to verify this. We are therefore very disappointed to hear that your dealings with us were not satisfactory. If you could contact Jennie Fundell on 01306 887654, we would very much like to hear your feedback. ...
Apr 18,2013
Apr 18,2013
0
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I was very pleased with the way White & Sons handled the sale of my house. I spoke with most of the staff in the sales department and all of them were pleasant, patient and handled all my queries very speedily with the right results! The ...
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Nov 19,2012
Nov 19,2012
1
people found
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this helpful
Absolutley terrible experience with White and Sons of Dorking! I was a previous tennant and have been messed around like you wouldn't beleive!
1.We have now moved out of the property in question just over a month and a half ago and we STILL have ...
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Dec 05, 2012
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We are very sorry to hear that your experience with White & Sons has not met your expectations. As discussed on the telephone, your landlord had instructed White & Sons on an introductory basis only, whereby we act as an intermediary and are therefore not responsible for key holding, check in or check out services – this is all arranged and agreed between Landlord and Tenant. Our deposits are held in conjunction with the Tenancy Deposit Scheme and cannot be released until both landlord a ...
Jul 12,2012
Jul 12,2012
3
people found
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Whilst the staff are very friendly, they don't do a lot. Having lived in a managed property for 20 months issues did arise., as you might expect. We have been more than reasonable throughout our tenancy.
Now leaving the property they make verbal agreements on the ...
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What agent could do to change your mind?
Returning calls might be a good start and how about actually carrying out work that should be carried out.Attached Filesnbsp;
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