100% sales valuation accuracy
100% sales fee satisfaction
Aug 04,2011
Aug 04,2011
6
people found
this helpful
this helpful
Having used Aspen for my second year at Uni, I will take the time to tell everybody I meet not to use them. They have been completley unprofessional from the first day that we moved in, in which they lied and told us they had informed us of moving our check in date back a week, to which we had evidence that they did not, so our check in was done in 15 mins with the cleaners still there hours after, as the previous owners had only moved out that morning. Throughout our stay we had a consistantly bad service from them, refusing to fix our boiler that was broken when we moved in so we had no hot water for two months until we threatened to take them to court. They also refused to replace the extractor fan in our bathroom which was broken and then tried to charge us for the damp. They also charged the previous owners for problems such as cracks in the ceilings, did not repair the damage, and then tried to charge us for the same things. They also did this for replacing windows (which were broken before we moved in), and repainting the walls, (which again, they hadn't done.) They will walk all over you if you are a student, but do not let them. They didn't expect us to fight back and we are now taking them to court. Every other student I know who has been with them have had very similar problems.
What agent could do to change your mind?
There is too much to even begin with.Attached Filesnbsp;
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Latest Reviews
3rd Jul 2021
reviewed by 'Paul Frith'
11th Apr 2018
reviewed by 'Satisfied'
17th Jul 2012
reviewed by 'Mrs'
4th Aug 2011
reviewed by 'student'
Opening Hours
Address
Aspen Estate Agents Ltd
10 St Judes Road
Englefield Green
Surrey
TW20 0BY
01784 433696
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £162,500 | £162,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 03,2021
Jul 03,2021
0
people found
this helpful
this helpful
I was astonished that after a number of calls to all 3 of the local high street estate agency firms I was unable to even get a call back let alone a valuation visit on our flat located in central Egham. So, on recommendation, we went ...
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Apr 11,2018
Apr 11,2018
0
people found
this helpful
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I have dealt with Aspen over the past 14 years and have never had anything other than excellent service. We bought our flat from them originally and have just sold it through them. In the interim they have managed the property for us.
In all of ...
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Comment on agent fees
Average I believe.
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Jan 29,2013
Jan 29,2013
3
people found
this helpful
this helpful
6 Stars I was recommended this agent by most of Englefield Greens residents (not kidding) and Aspen did not disappoint.
Paul Garrod who valued my property was very helpful, genuine and honest, his knowledge of the local area was amazing. The Aspen branded wine was a ...
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Jul 17,2012
Jul 17,2012
5
people found
this helpful
this helpful
It so nice to deal with a friendly and professional estate agent. There fees are not out of this word and they spend time listening to your needs. It was a pleasure to deal with them, I have been renting property for nearly 18 years and ...
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Aug 04,2011
Aug 04,2011
6
people found
this helpful
this helpful
Having used Aspen for my second year at Uni, I will take the time to tell everybody I meet not to use them. They have been completley unprofessional from the first day that we moved in, in which they lied and told us they had ...
read full review
read full review
What agent could do to change your mind?
There is too much to even begin with.Attached Filesnbsp;
Was this helpful?
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Yes
Sep 05, 2016
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(1)
Did you win in court?
We're going through the same crap with them currently. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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We're going through the same crap with them currently.