100% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Apr 02,2015
Apr 02,2015
5
people found
this helpful
this helpful
I used F&S to let a property. The good parts first: they found a tenant quickly, willing to pay the asking price.
Now the rest:
They lie. Constantly. To landlord and tenants. It's not the odd little white lie here and there, it's constant. Do not trust ANYTHING they say unless you have seen other evidence for it. I got the impression they were so used to doing it that they didn't even realise when they did.
They ignore requests, ignore phone calls, don't keep promises. The agent I dealt with constantly talked over me, making it clear she wasn't listening, then did things I expressly asked her not to do - including lying to the tenant. I am a good landlord - I don't need to lie to my tenants - and it is frustrating to find the tenant has been lied to and I have to sort it out.
They overcharged me and didn't invoice me until I had requested it numerous times, so I couldn't work out where the problem had been. Since then I have emailed and called more than 10 times, and nearly four weeks have passed - no refund. Most emails were ignored and calls resulted in promises to act which they simply did not do.
They lost track of the keys I had given them and left it to me to sort out. They lost a key the previous time I used them too - despite them emphatically stating that their key tracking system meant that they absolutely could not have lost it. They later found the missing key. Not one word of an apology or admission that they had in fact messed up and denied it.
Much more I could say - but the basic point is they are terrible. Unprofessional.
Now the rest:
They lie. Constantly. To landlord and tenants. It's not the odd little white lie here and there, it's constant. Do not trust ANYTHING they say unless you have seen other evidence for it. I got the impression they were so used to doing it that they didn't even realise when they did.
They ignore requests, ignore phone calls, don't keep promises. The agent I dealt with constantly talked over me, making it clear she wasn't listening, then did things I expressly asked her not to do - including lying to the tenant. I am a good landlord - I don't need to lie to my tenants - and it is frustrating to find the tenant has been lied to and I have to sort it out.
They overcharged me and didn't invoice me until I had requested it numerous times, so I couldn't work out where the problem had been. Since then I have emailed and called more than 10 times, and nearly four weeks have passed - no refund. Most emails were ignored and calls resulted in promises to act which they simply did not do.
They lost track of the keys I had given them and left it to me to sort out. They lost a key the previous time I used them too - despite them emphatically stating that their key tracking system meant that they absolutely could not have lost it. They later found the missing key. Not one word of an apology or admission that they had in fact messed up and denied it.
Much more I could say - but the basic point is they are terrible. Unprofessional.
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Latest Reviews
22nd Oct 2018
reviewed by 'Sunflower'
7th Mar 2018
reviewed by 'Basilisk'
6th Jul 2016
reviewed by 'Michelle'
2nd Apr 2015
reviewed by 'A'
31st Mar 2015
reviewed by 'Anna_83'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 25% | £185,000 | £275,000 |
| Lettings | 100% | 67% | £550 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 1 | 1 | 4 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 22,2018
Oct 22,2018
3
people found
this helpful
this helpful
Used the Bitterne branch for selling my property. They were lying from the start. Did not return calls. When called 3rd time in day - the receptionist answer was always that agent just went out and will call me later. It took three days to ...
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Comment on agent fees
bad for the service which was not receive
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Mar 07,2018
Mar 07,2018
1
people found
this helpful
this helpful
Despite some previous comments, I had no problems at all with F&S. After a very poor performance by the agent I chose originally, F&S took over the sale and ran it in a perfectly acceptable way. I live a long way off, so ...
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Comment on agent fees
Comparable with all agents
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Jul 05,2017
Jul 05,2017
3
people found
this helpful
this helpful
Appalling service, if selling. Never return calls, never give feedback from viewings. Then try to claim more money from your sale!...
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Comment on agent fees
Try to rip you off.
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Jul 06,2016
Jul 06,2016
1
people found
this helpful
this helpful
I used Fox & Sons Lettings for the first time recently, previously used a different agent and only had a few viewings on my property, I went on with Fox & Sons and let it within the first week! I couldn't be happier with the service, they ...
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Apr 02,2015
Apr 02,2015
5
people found
this helpful
this helpful
I used F&S to let a property. The good parts first: they found a tenant quickly, willing to pay the asking price.
Now the rest:
They lie. Constantly. To landlord and tenants. It's not the odd little white lie here and there, it's constant. ...
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Mar 31,2015
Mar 31,2015
0
people found
this helpful
this helpful
I found the whole experience dealing with this company an absolute nightmare. They don't seem to care at all about tenants, and they are disorganized and bias and favorable towards landlords. I understand that Southampton is a landlords paradise but that shouldn't mean that tenants ...
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Jul 28,2014
Jul 28,2014
1
people found
this helpful
this helpful
Good until contract signed. Several viewings ( unsuitable ) in first 7 days ( cooling off period) nothing for 3 months then 2 viewings where viewers did not enter house..... Details were wrong - even to the end! Photos were changed and poor quality. Every bit of marketing apart from their ...
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Jul 07,2014
Jul 07,2014
3
people found
this helpful
this helpful
Awful estate agent. They constantly lie and in a very blatant manner. The lie about tiny things that don't even need to be lied about, but they also lie about big things too. I hope people read this and avoid the estate agents because they ...
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Comment on agent fees
I'm not happy with the fees. Paid over ‚£3000 to be lied to and treated like rubbish. I can't believe that they manage to stay in business. They're truly despicable people.
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Feb 14,2014
Feb 14,2014
5
people found
this helpful
this helpful
We had a valuation with Fox and Sons in September 2013 and they assured us they could sell our property by the end of the year. In the 4 or so months we were on the market with them, not one viewer walked through the door. The ...
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Jun 09,2013
Jun 09,2013
10
people found
this helpful
this helpful
This Company is only interested in people taking out mortgages with them, be warned if you do not use the in house mortgage advisor you will loose the property, and be warned when you are ask for you bank details, she will be taken money ...
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What agent could do to change your mind?
They could of told me upfront about there fees and that they would be deducting them from me, at the meeting.Attached Filesnbsp;
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Oct 26,2012
Oct 26,2012
10
people found
this helpful
this helpful
Rang to arrange a viewing for a property they have had advertised on right move, the agent was only interested in getting me into the branch for a mortgage quote even though I advised on several occasions my mortgage is sorted.
After me having to ...
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Mar 11,2011
Mar 11,2011
6
people found
this helpful
this helpful
The category says 'sold'. Well it never came to that. The negotiators let people in to view the property without pointing out any of the details. In other words they were nothing more than door openers! After 3 months still no floor plans appeared. Why would ...
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Apr 10,2010
Apr 10,2010
6
people found
this helpful
this helpful
The worst estate agent I have ever used. They have lied from the outset and have been completely incompetent throughout. I have asked for regular updates on my property, but in two months have received ONE phone call from them. They put up a 'For ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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