90% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Mar 27,2015
Mar 27,2015
1
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this helpful
We purchased our investment property with an existing tenant and Townends as the managing agents. We decided to keep both in place as the tenant's rent account was clear and the reviews on balance seemed OK for Townends management abilities. As we live abroad we needed the full management service.
Our initial contact was with Diane Armstrong - her knowledge, speed of response and friendly manner gave us confidence that we had made the right choice with Townends.
Unfortunately for us, no fault of Townends, our tenant received a CCJ shortly after we took him on which prevented us having a Rent Guarantee Insurance in place. We were extremely unlucky as this is not a position we wanted to be in. We did decide to evict the tenant and regain possession, this proved to be expensive as no insurance was in place. The help we received from Diane and her colleague Katrina throughout the eviction process was great. They went out of their way to monitor the situation after the section 21 was served, giving practical help when needed - as we were in another country this was invaluable.
The downside? We found contacting head office to be really difficult at times - and this did cause us problems. We had to resort to contacting the Croydon office to get a response, this is obviously something that should never happen with mobiles, email etc. The other problem was that the accounting was not always accurate and we did have to keep a close eye on this. Nothing serious but again it shouldn't have happened.
Our initial contact was with Diane Armstrong - her knowledge, speed of response and friendly manner gave us confidence that we had made the right choice with Townends.
Unfortunately for us, no fault of Townends, our tenant received a CCJ shortly after we took him on which prevented us having a Rent Guarantee Insurance in place. We were extremely unlucky as this is not a position we wanted to be in. We did decide to evict the tenant and regain possession, this proved to be expensive as no insurance was in place. The help we received from Diane and her colleague Katrina throughout the eviction process was great. They went out of their way to monitor the situation after the section 21 was served, giving practical help when needed - as we were in another country this was invaluable.
The downside? We found contacting head office to be really difficult at times - and this did cause us problems. We had to resort to contacting the Croydon office to get a response, this is obviously something that should never happen with mobiles, email etc. The other problem was that the accounting was not always accurate and we did have to keep a close eye on this. Nothing serious but again it shouldn't have happened.
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Mar 30, 2015
Hello, many thanks for your feedback. We are always looking to improve the service we provide, therefore please may I request that you inbox me with your name and contact details so that Luticha McNeal Director of Property Management, can contact you directly. Many thanks, Monne
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Latest Reviews
16th Nov 2020
reviewed by 'Roberts'
27th Nov 2018
reviewed by 'Annoyed'
5th May 2017
reviewed by 'Mr'
28th Mar 2017
reviewed by 'Fred'
1st Dec 2016
reviewed by 'Freddie'
Opening Hours
Address
Stirling Ackroyd
3 George Street
Croydon
Surrey
CR0 1LA
020 3911 1648
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £134,100 | £485,000 |
| Lettings | 97% | 95% | £750 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 109 | 0 | 75 | 8 | 38 | 0 | 21 | 1 | 7 | 5 |
Areas covered
- CR0
- Central Croydon and the surrounding areas
- CR2
- CR3
- CR6
- CR8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 16,2020
Nov 16,2020
0
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Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true (see from ...
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Nov 27,2018
Nov 27,2018
0
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Can't get any help working with them. They don't do basic stuff, like supplying inventory list, but in the end we are screwed cause did not review it 7 days since tenancy commencement. Everything is done to get money, but disappear since....
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May 05,2017
May 05,2017
1
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I approached Diane to find me a tenant for my flat in The Exchange, Croydon. Within a short period they were successful and provided excellent feedback throughout the process while informing me of the current state of the market and most appropriate rent to seek....
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Good
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Mar 28,2017
Mar 28,2017
2
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this helpful
Thank you Mo for supporting us and not letting us down during our property search. You were patient and worked with our specification towards a perfect home for us....
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Good
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Jul 21, 2017
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Thank you very much Mr Mohammad for helping us out in finding right property and made things easy for us to move in. Cheers ...
Dec 02,2016
Dec 02,2016
2
people found
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Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
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Dec 01,2016
Dec 01,2016
0
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From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property.
The quality service that we received was by far the best we have experienced when dealing with quite a number ...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
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Nov 22,2016
Nov 22,2016
1
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Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
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Oct 16,2016
Oct 16,2016
2
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Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know ...
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Comment on agent fees
The fees are good for the service provided
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Sep 29,2016
Sep 29,2016
2
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I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with ...
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Comment on agent fees
Fees are good clear and upfront
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Sep 01,2016
Sep 01,2016
0
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From my experience with Townends selling a property has been good and successful, I would highly recommend Townends Estate agent to sell. Shelley is friendly and personable, she is accommodating and adaptable to our needs. She has a strong team with Darren and Rhiana who ...
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Comment on agent fees
Good Fees - compare to the other Estate Agent charging more commission
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Aug 31,2016
Aug 31,2016
1
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A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them again!...
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Comment on agent fees
Reasonable for the service.
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Aug 23,2016
Aug 23,2016
0
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Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for us....
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Comment on agent fees
Good
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Aug 18,2016
Aug 18,2016
0
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Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and ...
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Aug 17,2016
Aug 17,2016
0
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Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to ...
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Comment on agent fees
Reasonable fees
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Aug 17,2016
Aug 17,2016
0
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I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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Aug 12,2016
Aug 12,2016
0
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As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one ...
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Comment on agent fees
good
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Jul 29,2016
Jul 29,2016
0
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We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time ...
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Comment on agent fees
Slightly better than expected.
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Jul 23,2016
Jul 23,2016
1
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Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given ...
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Comment on agent fees
Fair
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Jul 22,2016
Jul 22,2016
3
people found
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this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. ...
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
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Jul 22,2016
Jul 22,2016
1
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Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
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Jul 22,2016
Jul 22,2016
3
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As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing ...
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Jul 21,2016
Jul 21,2016
1
people found
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I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally ...
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Jul 21,2016
Jul 21,2016
1
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Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset ...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
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Jul 20,2016
Jul 20,2016
3
people found
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I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office ...
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Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
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Jul 25, 2016
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Thank you for your feedback. So we can investigate this further, please can you email [email protected] with full details.
Many thanks. ...
Jul 19,2016
Jul 19,2016
2
people found
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this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them.
The openness and honesty of Diane helped make our ...
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Comment on agent fees
Good
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Jul 08,2016
Jul 08,2016
1
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Shelley was excellent from start to finish providing very quick and effective communication. She was always available to talk if I ever had any problems as well as finding solutions to them. She made the whole process easier even though we had a few hurdles ...
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Comment on agent fees
N/A
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Jul 05,2016
Jul 05,2016
1
people found
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The team at Townends Croydon have been a huge help with regards to my girlfriend and I securing our first house together - especially with it being a house that we've loved from day one. So we can't thank them enough, with the team being ...
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Comment on agent fees
N/A - no fees as was purchasing.
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Jul 05,2016
Jul 05,2016
0
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I recently purchased a property through Townends. Giorgi was fantastic at handling all my enquiries with speed and patience, she came back on all my questions and was very knowledgeable of the market. I would recommend her and have complete confidence in her selling my ...
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Jul 04,2016
Jul 04,2016
0
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Myself and my partner have been looking for a property to rent for ages. Every estate agent has been unhelpful to say the least until we contacted Townends. Diane has been extremely helpful throughout every stage. Friendly, professional and always happy to help. She listened ...
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Jul 04,2016
Jul 04,2016
0
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Just completed on a fairly difficult sale, Shelley and her team did a great job for us, their positive approach and hard work paid off, have already recommended them to a neighbour who is considering selling, thanks again, Chris...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:16 PM 21/11/2017 by allAgents
Best Letting Agent in CR0 
