Portico
Camden, London, NW1
3.9/5, 124 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“This agent is the best I have ever dealt with. ......”

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Mar 26,2015
Minithumbup
By: 'Happy'
Mar 26,2015
3 people found
this helpful
This agent is the best I have ever dealt with. Alex is friendly and efficient, yes, but above all he is honest and forthright. This is what I appreciated most. He communicated with me like a human being, and I felt as if he had both mine, and the landlord's best interests at heart, almost like a matchmaker if that makes any sense.

Alex is the sort of person from whom I hope to buy my first home.

Awesome!
Comment on agent fees
Reasonable.
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By: Shelia
Oct 19, 2015
Without our beneficial guests/users this hack can be removed
off the web - very long time in the past.

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Latest Reviews

View all Reviews 124
17th Feb 2023
reviewed by 'Aleksandr'
“Big thank you to Salman Peerally who made the whole process of moving in feel nice and smooth! He's always ......”
22nd Oct 2022
reviewed by 'Michael'
“Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested ......”
3rd Oct 2022
reviewed by 'Suzanne'
“Salman was really helpful in securing our flat. He was super responsive and resolved any issues we had quickly. Highly ......”
28th Jun 2022
reviewed by 'Joe'
“they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work with...”
28th Jun 2022
reviewed by 'Steve S'
“Salman Peerally was outstanding to work with throughout the entire rental process. I could not have asked for better service. ......”
28th Jun 2022
reviewed by 'Maria'
“I would like to say a big thank you to Salman Peerally who helped me and my friend in the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Portico
3 Parkway
Camden Town,London
Greater London
NW1 7PG
020 7482 1060

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £345,000 £605,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 43 27 11 0 7 0 7 3
Areas covered
  • NW1
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Camden, NW1
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Clapham, SW4
Dulwich, SE22

“Thank you to Salman Peerally...”

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Feb 17,2023
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salman
By: 'Aleksandr'
Feb 17,2023
0 people found
this helpful
Big thank you to Salman Peerally who made the whole process of moving in feel nice and smooth! He's always very friendly and responsive! 10/10...
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“Kailene Grey was absolutely lovely and thorou......”

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Oct 22,2022
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Kailene
By: 'Michael'
Oct 22,2022
0 people found
this helpful
Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker....
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“Salman was really helpful in securing our fla......”

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Oct 03,2022
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salman
By: 'Suzanne'
Oct 03,2022
0 people found
this helpful
Salman was really helpful in securing our flat. He was super responsive and resolved any issues we had quickly. Highly recommended!...
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“they got stuff done quick, easy to reach, and......”

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Jun 28,2022
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salman
By: 'Joe'
Jun 28,2022
0 people found
this helpful
they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work with...
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“Salman Peerally was outstanding to work with ......”

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Jun 28,2022
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salman
By: 'Steve S'
Jun 28,2022
0 people found
this helpful
Salman Peerally was outstanding to work with throughout the entire rental process. I could not have asked for better service. Top man, I’d give six stars out of five if I could....
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“Salman Peerally...”

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Jun 28,2022
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salman
By: 'Maria'
Jun 28,2022
0 people found
this helpful
I would like to say a big thank you to Salman Peerally who helped me and my friend in the process of finding the flat and negotiating the details. Salman is a very responsible and welcoming person who made this whole stressful process much easier. ...
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“I Would very much recommend Portico and Salma......”

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Jun 30,2021
Minithumbup
By: 'Connor'
Jun 30,2021
0 people found
this helpful
I Would very much recommend Portico and Salman has been very helpful throughout the whole process and is very reliable and trustworthy...
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“A team of very helpful professionals who take......”

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Nov 25,2020
Minithumbup
By: 'Keith'
Nov 25,2020
5 people found
this helpful
A team of very helpful professionals who take the time to explain the process in great detail. They are very reassuring and I look forward to letting my property under their management....
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“Excellent customer service, the best in my e......”

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Nov 18,2020
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Jodie
By: 'Elena'
Nov 18,2020
5 people found
this helpful
Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details. Our special appreciation to letting consultant Jodie Stewart, who absolutely professionally led our process and kept us in touch on every single ...
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“Lindsay has been highly unhelpful....”

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Mar 19,2020
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Lindsay
By: 'Yolanda'
Mar 19,2020
2 people found
this helpful
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or Portico....
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“Great customer service!Been 3 years at this......”

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Jul 27,2019
Minithumbup
By: 'Geanina'
Jul 27,2019
1 people found
this helpful
Great customer service! Been 3 years at this address and never had any problem. My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all matters!...
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“Superb service from this agent......”

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Jul 22,2019
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Jodie
By: 'Steve'
Jul 22,2019
1 people found
this helpful
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly ...
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“Professional...”

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Nov 14,2018
Minithumbup
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Holly
By: 'MR'
Nov 14,2018
0 people found
this helpful
Holly was very professional from start to finish. She let me know what my options were throughout the process and understood my needs. Would definitely use Portico again....
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Comment on agent fees
Seemed competitive against the competiton.
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“Alexia is appallingly unresponsive...”

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Oct 24,2018
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By: 'outrageous'
Oct 24,2018
3 people found
this helpful
Alexia Christodolou was assigned as the property manager for our flat when we moved in at the beginning of September but has since then failed to respond to ANY of our emails and calls for more than 6 weeks. As a result many important issues with ...
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“Negligent and incompetent...”

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Sep 13,2018
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By: 'NA'
Sep 13,2018
1 people found
this helpful
Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office. By neglecting to tell us the full requirements before giving a move in date, we were forced to wait 2 week (which we had ...
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Comment on agent fees
Sneaky and expensive, some were actually unfair terms under the Consumer Rights Act 2015
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“downright incompetence...”

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Sep 05,2018
Minithumbdown
By: 'Matthew'
Sep 05,2018
3 people found
this helpful
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) ...
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Comment on agent fees
I think its unjustified that they take any money at all.
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“Don't bother with them...”

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Sep 05,2018
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By: 'Gal'
Sep 05,2018
2 people found
this helpful
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city ...
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“Terrible experience...”

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Jul 12,2018
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Mike
By: 'Lisa'
Jul 12,2018
2 people found
this helpful
Dear All, Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems. Good luck...
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Comment on agent fees
bad
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“Avoid at all cost...”

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Jun 30,2018
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By: 'Yas'
Jun 30,2018
2 people found
this helpful
Hello, Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives...
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“Water pressure issue...”

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May 28,2018
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Alexia
By: 'Donna'
May 28,2018
0 people found
this helpful
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved....
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“Absolutely horrific...”

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Apr 30,2018
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Alexia
By: 'Ola'
Apr 30,2018
9 people found
this helpful
I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to ...
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“Kaleigh Nevin - Property Manager...”

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Apr 26,2018
Minithumbup
By: 'Greg'
Apr 26,2018
0 people found
this helpful
This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch. We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she was ...
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Comment on agent fees
n/a
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“Excellent service from Alexia Christodoulou...”

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Apr 17,2018
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Alexia
By: 'Caroline'
Apr 17,2018
1 people found
this helpful
Dear Sir / Madam, May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much ...
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“Worst Estate agent I have dealt with ever...”

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Apr 05,2018
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By: 'Gina'
Apr 05,2018
8 people found
this helpful
I have rented in London for the last 13 years and dealing with Portico has been by far the worst estate agent experience I have had ever. I honestly would go as far as to say they are hopeless. They are slow to respond to mails, ...
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“Excellent, professional, dedicated service...”

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Mar 29,2018
Minithumbup
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Daniel
By: 'Frances'
Mar 29,2018
0 people found
this helpful
This was our first experience selling property and we couldn't have asked for anyone better in supporting us through the process. From day one Daniel gave us his time whenever we needed it, he never seemed in a rush to finish phone conversations and as ...
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Comment on agent fees
Good - worth every penny
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“Our tenancy ended on the 9th of December. They planned ......”

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Jan 25,2018
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Alexia
By: 'Christos,'
Jan 25,2018
8 people found
this helpful
Our tenancy ended on the 9th of December. They planned the check-out only because we reminded them a day earlier, although we have given them the two-month notice. The clerk never arrived on the check-out appointment because he was never informed - the agent had ...
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Comment on agent fees
Their fees are not transparent and extremely high. 250 for new tenants, 90 for contract renewal, 180 for check-out. If they treated us like customers we would be more open to paying them, but they are breaching all their contractual requirements, they do not know how to manage properties, they are not organised and they are avoiding any communication. They have not responded to any of the three emails in the last two weeks. Unacceptable.
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“Areef has always responded to my requests (however stupid or ......”

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Jan 22,2018
Minithumbup
By: 'tina'
Jan 22,2018
0 people found
this helpful
Areef has always responded to my requests (however stupid or repetitive) with quick efficient information. he also thinks ahead and answers the next question I was going to ask. There have been times I have asked him something beyond his remit and he has been ...
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Comment on agent fees
n/a
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“Extremely reliable service. Very good factual communicator with human side. ......”

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Jan 19,2018
Minithumbup
By: 'Magpie'
Jan 19,2018
0 people found
this helpful
Extremely reliable service. Very good factual communicator with human side. Unlike a jobsworth, wanted to do whatever it took to resolve an awkward situation with my tenants. I really appreciated this....
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Comment on agent fees
OK... for London
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“Erol Hussein Renewals Coordinator Head Office.Patient, generous persistence in ......”

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Nov 21,2017
Minithumbup
By: 'Masson'
Nov 21,2017
0 people found
this helpful
Erol Hussein Renewals Coordinator Head Office. Patient, generous persistence in securing a renewal, when it would have been easier to drop the tenants and, in a way, not at all unreasonable. Very professional and a credit to the company's good name....
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Comment on agent fees
reasonable - for London
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“From start to finish I had a thoroughly disappointing experience ......”

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Nov 16,2017
Minithumbup
By: 'Dan'
Nov 16,2017
7 people found
this helpful
From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden. Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting ...
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Staff picture Holly
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Staff picture Mike
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Staff picture Claudiu
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Staff picture Spyridon-Nikolaos
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:04 AM 30/10/2017 by allAgents

Awards won by Portico, London NW1 7PG



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