50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 26,2015
Mar 26,2015
1
people found
this helpful
this helpful
This agent sells themself as a premium agent (at a premium price). The service they provide isn't premium. They told me they had prospective buyers for my property, which wasn't true. They told me they would be in touch weekly, again not true. When they finally received a (low) offer they didn't accurately present it. When I tried to discuss their performance they become defensive and unprofessional. My solicitor had difficulty getting info from them re conveyancing on the sale.
What agent could do to change your mind?
Given an accurate appraisal. Contacted me as promised. Accurately presented the offer. Been more professional.Attached Filesnbsp;
Comment on agent fees
‚£1440 on an ‚£80k sale- expensive. Originally fees were fixed at ‚£1680 on a valuation of ‚£97.5k. Clearly the valuation was inaccurate, so I managed to (silghtly) negotiate the fee down.
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Latest Reviews
22nd Jan 2019
reviewed by 'Amma'
30th Aug 2017
reviewed by 'Great'
25th Feb 2016
reviewed by 'S_Prince'
21st Dec 2015
reviewed by 'lee'
Opening Hours
Address
Fenn Wright
1 Buttermarket
Ipswich
Suffolk
IP1 1BA
01473 232 700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £80,000 | £600,000 |
| Lettings | 100% | 99% | £550 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 2 |
Areas covered
- IP12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jan 22,2019
Jan 22,2019
0
people found
this helpful
this helpful
Historically I have not rented from agents (poor experiences in the past) but rented via Fenn Wright 18 months ago. Despite the fact that the landlord managed the property and exit I have found Fenn Wright really helpful. I am now not privately renting but would ...
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Comment on agent fees
Though expensive they are usual and the agents are helpful. As I said they only managed the initial process though were very helpful on exit.
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Aug 30,2017
Aug 30,2017
1
people found
this helpful
this helpful
Very smooth transaction, was the first time we have sold a house and we definitely appreciate the guidance we received.
Our initial meeting with Steven was insightful and incredibly helpful. A buyer was found promptly and Jackie then guided us expertly through the sales progress....
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Comment on agent fees
Charged a bit more then other agents were willing to work for, but worth it in the end
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Aug 04,2017
Aug 04,2017
1
people found
this helpful
this helpful
Consistently professional throughout a marathon sale with multiple problems all of which were finally overcome thanks to Fenn Wright's diligence, persistence and friendly refusal to give up when many would have done. Regular chasing of all parties, attention to details like turning off stop cocks ...
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Comment on agent fees
Worth every penny.
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Feb 25,2016
Feb 25,2016
3
people found
this helpful
this helpful
Very unreliable estate agents, only fake and lies. I had an offer agreed in writing, did proceed with all search and paid the cost. 5 months down the line with them giving us fake reasons for delay, this Chris calls me and asks me to increase ...
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Comment on agent fees
Extremly Bad
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Dec 21,2015
Dec 21,2015
2
people found
this helpful
this helpful
After viewing a property and agreeing that we would rent the property and shook hands on it the agent told me that the landlord was comeing to veiw the state of the property in a couple of days. We heard nothing so after ringing them ...
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Mar 26,2015
Mar 26,2015
1
people found
this helpful
this helpful
This agent sells themself as a premium agent (at a premium price). The service they provide isn't premium. They told me they had prospective buyers for my property, which wasn't true. They told me they would be in touch weekly, again not true. When they ...
read full review
read full review
What agent could do to change your mind?
Given an accurate appraisal. Contacted me as promised. Accurately presented the offer. Been more professional.Attached Filesnbsp;
Comment on agent fees
‚£1440 on an ‚£80k sale- expensive. Originally fees were fixed at ‚£1680 on a valuation of ‚£97.5k. Clearly the valuation was inaccurate, so I managed to (silghtly) negotiate the fee down.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:33 PM 31/10/2019 by Caroline Wilman
