100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 25,2015
Mar 25,2015
16
people found
this helpful
this helpful
I phone Martyn Gerrard - Whetstone on 23/3/15 to enquire about a property that was being marketed for rental and added on few days ago on the right move website. The phone was answered by a gentleman who said to me he was in the sales department and his colleague in the rental department was on the phone. He took my contact telephone number and name and promise to get his colleague to phone me. The next day I waited for the call and no call received. I gave a second call and this time a lady took the call and after making a complaint to her about my call not being returned, she said her colleagues was on the phone and took down my number and name again and promised to get her colleague to phone me back. No call received again so I just went on their website and send an email to the Management Office of Martyn Gerrard . Within an hour then I got a call. I will not advise to use this agency if you are a landlord and/or a tenant as if they cannot even return a call, do remember what will happen when you have a major issue. Their lettings director did send me an email and did apologise but what he got to bear in mind his agency lost a very good customer for not just returning a call but lots of referrals which I will have put through. I had sold a previous property in Finchley and I have no regrets at all for not using them though this agency did drop a leaflet about their agency and boasting their service. I am buying more properties in the future and there is no way I am going to use that agency since you have to contact their head office to get a call back finally from them. Landlords/Tenants Beware.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Feb 2023
reviewed by 'Zuweina'
24th Feb 2020
reviewed by 'Gabriela'
10th Jul 2015
reviewed by 'JoB'
25th Mar 2015
reviewed by 'Mike'
20th Mar 2013
reviewed by 'David'
Opening Hours
Address
Martyn Gerrard
1286 High Road
Whetstone,London
Greater London
N20 9HH
020 8446 2111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £525,000 | £525,000 |
| Lettings | 100% | 99% | £1,250 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 0 | 2 | 0 | 5 | 0 | 0 | 2 |
Areas covered
- N20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 14,2023
Feb 14,2023
0
people found
this helpful
this helpful
Martin Gerrard is an excellent company I would recommend them to anyone and suraj is very nice person and I would recommend him to anyone as well...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2022
Sep 21,2022
0
people found
this helpful
this helpful
I can't begin to describe the horrific experience we had with Martyn Gerrard Whetstone.
For the best part of 6 months this agency lied to us about the conditions of the property, Higbey Lodge. We are thankful we did not end up being conned into purchasing ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Sergio was brilliant, very helpful he helped us to find flat quickly and easy! Me and my husband we thank him very much!!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10,2015
Jul 10,2015
0
people found
this helpful
this helpful
Andrew was the first estate agent that wasn't too pushy or trying to do a hard sell. He was very friendly and has a nice calm manner. We knew within 10 minutes of meeting him that we wanted to go with Martyn Gerrard for letting out ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2015
Mar 25,2015
16
people found
this helpful
this helpful
I phone Martyn Gerrard - Whetstone on 23/3/15 to enquire about a property that was being marketed for rental and added on few days ago on the right move website. The phone was answered by a gentleman who said to me he was in the sales ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2013
Mar 20,2013
0
people found
this helpful
this helpful
We interviewed 3 agents. Winkworths and MG came up with the same valuation, but MG had sold two flats in the block recently. Bairstow Eves quoted £20k more and wanted £300 marketing fee up front.
MG suggested we ask for £X30k in hope of getting £X25...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2013
Mar 01,2013
0
people found
this helpful
this helpful
Communication was excellent even when there was negative feedback. They were honest and open all the way through the sales process. They did what they said they would do. I have no hesitation in recommending them to other Vendors....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2013
Feb 23,2013
0
people found
this helpful
this helpful
I found them enthusiastically caring and exceptionally professional. I also would like to thank them to be kind enough to stay focused till the end.
I definitely recommend them to all my friends and associates because I am sure they would do the same for ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2013
Feb 22,2013
0
people found
this helpful
this helpful
There is one thing that my wife and I found extremely irritating, though this applies to all estate agents we met and not just to Martyn Gerrard: We think agents should provide basic information about properties, most importantly the price per square metre (or foot, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2013
Feb 22,2013
0
people found
this helpful
this helpful
Serge was a very approachable and professional estate agent with good attention to detail. He kept us informed throughout the process, including through some inevitable bumps along the way. We are very grateful for finding us such a lovely house after a very long search!...
read full review
read full review
Was this helpful?
Yes
Yes
“Very professional agency offering properties advertised exclusively through them (sole ......”
Feb 21,2013
Feb 21,2013
0
people found
this helpful
this helpful
Very professional agency offering properties advertised exclusively through them (sole agents) and this made all the difference in our purchasing experience (i.e. we avoided unnecessary stress caused by other agents'/buyers' interference). Agents willing to help us in any way possible during the conveyance ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2013
Feb 21,2013
0
people found
this helpful
this helpful
During the purchase of my property, all my dealings with the staff, primarily Serge, were helpful and efficient. I appreciated the advice given to me and the negotiations undertaken on my behalf. I would certainly recommend Martyn Gerrard....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:17 AM 01/11/2018 by Aleks Sowinska
