90% sales valuation accuracy
85% sales fee satisfaction
0% lettings valuation accuracy
80% lettings fee satisfaction
Mar 23,2015
Mar 23,2015
6
people found
this helpful
this helpful
If all you want is a piece of paper up in malocos shop window and a half hearted posting on their web site then this is the estate agent for you.
I was unaware of this when my partner and I put our flat up for sale through maloco. We stated our requirements from the beginning and was promised they would be met because they are proactive and better than other dunfermline agents.
Unfortunately once we'd parted with our money, interest in the housing market dropped and we were left in the dark and were not told how they were being proactive and contacting potential buyers, even if there were none! We had to repetitively contact them to find out, unfortunately, our arranger assigned to us only works monday to wednesday. Something we were not warned about beforehand.
We challenged them 4 times and on each occasion the complaint was referred to Michael Maloco and he was not interested in resolving our concerns and issues. He just argued with us and didn't listen. We did not find him very approachable at all!
I have used maloco on 4 occasions in the past 10 years and have been very happy until now. I now realise they are out of touch and can see why they haven't won any awards in recent years. They are out of touch. For example, Michael Maloco suggested that we pay more money to advertise in the Dunfermline Press. Who looks in the paper for houses these days?
They also didn't listen to us about our schedule and put the draft on the espc website during the 2 week limelight period!
Be aware that the services advertised on their web site are being mis-sold!
I was unaware of this when my partner and I put our flat up for sale through maloco. We stated our requirements from the beginning and was promised they would be met because they are proactive and better than other dunfermline agents.
Unfortunately once we'd parted with our money, interest in the housing market dropped and we were left in the dark and were not told how they were being proactive and contacting potential buyers, even if there were none! We had to repetitively contact them to find out, unfortunately, our arranger assigned to us only works monday to wednesday. Something we were not warned about beforehand.
We challenged them 4 times and on each occasion the complaint was referred to Michael Maloco and he was not interested in resolving our concerns and issues. He just argued with us and didn't listen. We did not find him very approachable at all!
I have used maloco on 4 occasions in the past 10 years and have been very happy until now. I now realise they are out of touch and can see why they haven't won any awards in recent years. They are out of touch. For example, Michael Maloco suggested that we pay more money to advertise in the Dunfermline Press. Who looks in the paper for houses these days?
They also didn't listen to us about our schedule and put the draft on the espc website during the 2 week limelight period!
Be aware that the services advertised on their web site are being mis-sold!
What agent could do to change your mind?
You do not get what you pay for.Attached Filesnbsp;
Comment on agent fees
You do not get what you pay for.
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Latest Reviews
12th Jul 2023
reviewed by 'Iain Dewar'
28th Jun 2023
reviewed by 'Carole'
18th Jan 2023
reviewed by 'sheila durie'
11th Jun 2022
reviewed by 'VAL'
24th Feb 2022
reviewed by 'Alan'
Opening Hours
Address
Maloco + Associates
6 - 8 Bonnar Street
Dunfermline
Fife
KY12 7JR
01383 629720
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 85% | £65,000 | £275,000 |
| Lettings | 0% | 80% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 9 | 1 | 2 | 1 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 24,2024
Aug 24,2024
0
people found
this helpful
this helpful
I am extremely disappointed with the service I received. Not only was the communication misleading, but the additional charges imposed were completely unjustified. The company's pricing is outrageously inflated, and it feels like they are exploiting their customers without any regard for fairness or transparency. ...
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Jul 12,2023
Jul 12,2023
0
people found
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this helpful
Very happy with the service we received from Maloco's! Everyone at the company was very helpful! Delighted overall!...
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Jun 28,2023
Jun 28,2023
0
people found
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The service provided from all of the staff from beginning to end of the sale of my property has been superb. They all went the extra mile a special thanks to Eve, Karis, Kieran, Lauren and last but not least Bethany. Your professionalism, and expertise ...
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Jan 18,2023
Jan 18,2023
0
people found
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this helpful
Fantastic service from Maloco Dunfermline, I was informed about every detail, super efficient, Karis, Bethany, Laura and the rest of the team, thank you so much....
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Jun 11,2022
Jun 11,2022
1
people found
this helpful
this helpful
Have given this company 1 star only because there is no option to give 0 stars. I had problems with them a few years ago after selling my late Mother's house. On this occasion I wasn't even using their services, my late neighbours property is on the ...
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Feb 24,2022
Feb 24,2022
0
people found
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In my opinion this is the agency to go to. You will get a warm, friendly, professional and efficient service from all the team, they are very attentive and welcoming as you go through the selling process....
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Jul 23,2021
Jul 23,2021
0
people found
this helpful
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This is the third time I've used Maloco Associates over the years for the buying and selling of my houses, and hif anything, their service is getting better every time, and it was first class when I first used them! I really can't praise them ...
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Mar 29,2021
Mar 29,2021
1
people found
this helpful
this helpful
Arranged a viewing and nobody showed or answered the phone or email. Received an email the following Monday without apology suggesting i was at fault. Slow to respond in general to email and never managed to get them on the phone as they let it ...
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Feb 22,2021
Feb 22,2021
2
people found
this helpful
this helpful
I’ll try keep this as short as possible...
Signed up with Maloco for a house purchase, apart from contacting me for the initial reservation fee I hadn’t heard anything from the Solicitor until THE DAY my house was ready. Literally nothing. I had ...
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Apr 09,2019
Apr 09,2019
0
people found
this helpful
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The best service we've ever had from any agent. Could not have done more nor had any deeper a knowledge of the local market. Quite simply don't go anywhere else...
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Comment on agent fees
Paid 1% but well worth it
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Apr 07,2019
Apr 07,2019
0
people found
this helpful
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Experienced and professionals. Friendly and easy approach. Availability to ask/answer questions, Quick response. Friendliness that makes the client feel comfortable so would recommend others....
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Comment on agent fees
They look high but I haven't compared, so no choice.
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Apr 05,2019
Apr 05,2019
0
people found
this helpful
this helpful
My fianc© and I have recently used Maloco to sell our house and buy another. The service has been great, the staff have been very helpful and the process has been very easy. We have never bought and sold before and really didn't have a ...
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Comment on agent fees
Good.
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Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
This is the second time we have bought and sold with Maloco. We have had efficient and kind service from their sales manager Elaine who gets to know you personally. She shares the journey with you and makes you feel like the only customer. All ...
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Comment on agent fees
I think they are reasonable and everything is very clearly laid out.
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Apr 04,2019
Apr 04,2019
0
people found
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I chose Maloco based on a friend selling a property with them quickly not knowing too much about them. I couldn't be happier with my choice, their service has been exemplary from the beginning. I Haven't named a specific person as I can honestly say ...
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Comment on agent fees
Good, very transparent.
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Apr 04,2019
Apr 04,2019
0
people found
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A stressful time dealt with by staff who were responsive to the needs of the clientele!
It is a difficult task dealing with the terminologies involved in the selling/buying process! The handouts and the caring, understanding manner of the staff members do make the ...
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Comment on agent fees
Fair compared with other competitors, particularly from the capital!
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“We had a written contract about having a fix fee to buy our house and in the middle of process maloco increased the price without our consent when the...”
Jul 28,2018
Jul 28,2018
0
people found
this helpful
this helpful
We went to maloco explaining how we'll pay for the house we want and asked for a quote for it. Firstly we thought we'd be dealing with Michael as he said he was the better 1 between him and his associate, more experience. Secondly, he told ...
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Comment on agent fees
They weren't the cheapest and increased their price after we had a written agreement in a fix fee.
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Apr 03, 2019
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(1)
Hi Frida. Clearly sorry to hear of your concerns and unhappiness. We strive for top tier client service so any negative feedback is something we take very seriously. Would be happy to sit down and discuss your concerns and see if there are lessons to be learned. Please be assured that you weren't ditched and my partner Laura I assure you is an excellent solicitor. I see also that in our initial letters to you Laura was in fact the appointed case handler. If I didn't make that clear when we ...
Dec 12,2017
Dec 12,2017
1
people found
this helpful
this helpful
Huge thank you you the Team and Maloco, extremely professional and was delighted with the result in how efficiently they sold my property. Special thanks to Laura Mowat for going above and beyond. Would highly recommend and use again....
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Comment on agent fees
Great pricing
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Jul 12,2017
Jul 12,2017
1
people found
this helpful
this helpful
Fantastic agents
We have been both a buyer and a seller with Malocco and we were pleased with both experiences. The pictures they took looked amazing and our house sold very quickly at an excellent price.
We dealt with Fraser, Elaine, Laura and Michael and ...
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Comment on agent fees
Good - reasonable for such an excellent service.
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Mar 23,2015
Mar 23,2015
6
people found
this helpful
this helpful
If all you want is a piece of paper up in malocos shop window and a half hearted posting on their web site then this is the estate agent for you.
I was unaware of this when my partner and I put our flat up ...
read full review
read full review
What agent could do to change your mind?
You do not get what you pay for.Attached Filesnbsp;
Comment on agent fees
You do not get what you pay for.
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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