Open Doors
Buckingham, MK18
4.9/5, 92 reviews
99% recommended
95% lettings valuation accuracy
95% lettings fee satisfaction

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“Top quality Agents. I was the tenant, not their customer (......”

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Mar 20,2015
Minithumbup
By: 'Kevin'
Mar 20,2015
0 people found
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Top quality Agents. I was the tenant, not their customer (the owner) yet nothing was too much trouble for them. Any problems/issues were dealt with promptly and courteously. Any tradespeople they used were also very professional and polite. I would recommend these Agents to anyone without hesitation.
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Latest Reviews

View all Reviews 92
1st Feb 2023
reviewed by 'Marta & Arek'
“After receiving really poor service with other agents, we met Lizzie and Nicky from Open Doors. They were professional, understanding ......”
13th Oct 2021
reviewed by 'Kurt'
“Cant keep to their appointments, took time off work and the reply was "oh well, you have the afternoon off ......”
20th May 2021
reviewed by 'Yousef'
“I have been renting with Open Doors for almost 4 years and it has been a very positive experience. All the ......”
2nd Mar 2021
reviewed by 'Martin'
“I have been letting my Grade ii listed house through Open Doors since 2004 when I went to work in Namibia. ......”
29th Jan 2021
reviewed by 'Melanie'
“Shortly I will be relocating back to Buckinghamshire. I was absolutely delighted with the service and communication I received from ......”
25th Jun 2019
reviewed by 'Kaolat'
“Open Doors came through for me in a most remarkable way with my whole expectation completely surpassed within the shortest ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:30 - 12:30
  • Sunday: Closed
Address

Open Doors
23 Castle Street
Buckingham
Buckinghamshire
MK18 1BP
01280 821040

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 95% £510 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 62 1 0 0 0 0 3 0
Areas covered
  • Buckingham
  • Winslow
  • Milton Keynes
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA TPOS Lettings TDS
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“Excellent service...”

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Feb 01,2023
Minithumbup
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Lizzie
By: 'Marta & Arek'
Feb 01,2023
0 people found
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After receiving really poor service with other agents, we met Lizzie and Nicky from Open Doors. They were professional, understanding and help us find a house to rent that we love and will allow us to have our beloved dog. I would not hesitate to ...
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“Blunt Service...”

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Oct 13,2021
Minithumbdown
By: 'Kurt'
Oct 13,2021
0 people found
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Cant keep to their appointments, took time off work and the reply was "oh well, you have the afternoon off anyways" Whenever I call into these guys, I'm spoken over every time with a can't do it attitude. Overall service is okay, they do what ...
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“I have been renting with Open Doors for almos......”

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May 20,2021
Minithumbup
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Nicky
By: 'Yousef'
May 20,2021
0 people found
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I have been renting with Open Doors for almost 4 years and it has been a very positive experience. All the staff I have been in contact with have been helpful and professional. In particular, Lizzie, Nicky, Sandie and Jalina have been great. Any issues I ...
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“17 Years of Excellent Letting and Property Management Service...”

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Mar 02,2021
Minithumbup
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Nicky
By: 'Martin'
Mar 02,2021
0 people found
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I have been letting my Grade ii listed house through Open Doors since 2004 when I went to work in Namibia. They have provided an excellent service for all of those 17 years, and the current personnel dealing with Property Management (Nicky) and Lettings (Lizzie) have continued ...
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“.5 Star service - Nicky T...”

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Jan 29,2021
Minithumbup
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Nicky
By: 'Melanie'
Jan 29,2021
0 people found
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Shortly I will be relocating back to Buckinghamshire. I was absolutely delighted with the service and communication I received from a very helpful Member of staff at Open Doors.. Nicky T went over and beyond to ensure my property search was seemless and the detail ...
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“Open Doors came through for me in a most rema......”

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Jun 25,2019
Minithumbup
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Jalina
By: 'Kaolat'
Jun 25,2019
0 people found
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Open Doors came through for me in a most remarkable way with my whole expectation completely surpassed within the shortest possible timeframe. I would like to seize opportunity to particularly commend Jalina; she’s beautiful, very polite and ever ready to help in such an ...
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By: mark crampton smith
Jun 25, 2019
View all comments (1)
Kaolat, thank you for your great review. I am delighted that Jalina and the team have exceeded your expectation. Of course our business is all about delivering the very highest levels of customer experience. Increasingly, our reviews help others make informed choices when seeking a residential lettings solution. Do contact me directly should you consider any way in which we might make our service even better. Mark Crampton Smith - Managing Director ...

“Absolutely amazing Rachael was fantastic she went above and beyond ......”

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Jul 25,2016
Minithumbup
By: 'John'
Jul 25,2016
0 people found
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Absolutely amazing Rachael was fantastic she went above and beyond her role could not recommend a better agency to use, I was overwhelmed by the service and communication it was not the easiest for here but we got there and could not have done it ...
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Comment on agent fees
Excellent
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“Rachael was extremely efficient; her communication and feedback was excellent ......”

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Jun 20,2016
Minithumbup
By: 'Summerwell'
Jun 20,2016
0 people found
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Rachael was extremely efficient; her communication and feedback was excellent and she has a friendly but professional manner. She made an effort to establish exactly what sort of tenant I was looking for so no time was wasted with unsuitable clients. The flat was let ...
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Comment on agent fees
Fair (compared to the letting fees I pay in London!)
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“Friendly, felt looked after, a company that cares about its ......”

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May 18,2016
Minithumbup
By: 'becs'
May 18,2016
0 people found
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Friendly, felt looked after, a company that cares about its tenants! Racheal was amazing and couldnt do enough to help me. Love the house !! Thank you...
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Comment on agent fees
Good
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“Used open doors for the past 2 years 9 months, I 'checked ......”

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Apr 29,2016
Minithumbup
By: 'Andy'
Apr 29,2016
0 people found
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Used open doors for the past 2 years 9 months, I 'checked out' yesterday. Our main person of contact was Kirsty, first time renting and Kirsty helped us from beginning to end, advice, requirements, repairs, all answered quickly and swiftly. You hear of letting agents keeping part ...
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Comment on agent fees
Reasonable - no hidden xharges
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“My compliments to the management of Opendoors, especially to one ......”

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Apr 13,2016
Minithumbup
By: 'A.D'
Apr 13,2016
0 people found
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My compliments to the management of Opendoors, especially to one of your excellent Property Manager, Kirsty Leigh (Eke). She took a great lengths to help me when my property was thrown into turmoil by tenants(not just once). I have always received professional and quality ...
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Comment on agent fees
Good
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“Kirsty has been exceptional in her management of our property ......”

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Apr 13,2016
Minithumbup
By: 'RobPassow'
Apr 13,2016
0 people found
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Kirsty has been exceptional in her management of our property in Olde Bell Lane. Everything has been swift, smooth and very professional. Thank you for all your hard work....
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Good
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“Open Doors have managed my properties for years now and ......”

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Apr 04,2016
Minithumbup
By: 'Happy'
Apr 04,2016
0 people found
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Open Doors have managed my properties for years now and Kirsty has been a breath of fresh air to the business, always a pleasure to deal with. The best agent I have ever dealt with....
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“Very professional from start to finish.Pilote, efficient, helpfull.Would ......”

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Mar 25,2016
Minithumbup
By: 'roy'
Mar 25,2016
0 people found
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Very professional from start to finish. Pilote, efficient, helpfull. Would have no problem recommending to friends/colleagues/family will definitely use your services again if required....
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Comment on agent fees
ok
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“We have been renting with open doors for a number ......”

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Mar 22,2016
Minithumbup
By: 'Excellent'
Mar 22,2016
0 people found
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We have been renting with open doors for a number of years now, and they are fantastic, nothing is too much trouble, if you have any issues they resolve it very quickly, example, the other day I emailed Kirst about a problem with a light ...
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Good
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“I have been renting with Open Doors since 2012. They have ......”

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Mar 16,2016
Minithumbup
By: 'Claire'
Mar 16,2016
0 people found
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I have been renting with Open Doors since 2012. They have always been efficient and easy to deal with. Kirsty in particular always responds to any enquiry or problem quickly and gets things sorted promptly....
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“This is my first time going into the property renting ......”

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Mar 09,2016
Minithumbup
By: 'Kathryn'
Mar 09,2016
0 people found
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This is my first time going into the property renting world and Kirsty has been brilliant every step of the way. From the first day I moved into the rent property, Kirsty has helped answer any and all questions or queries I have no matter ...
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“Kirsty was a real breath of fresh air when it ......”

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Feb 18,2016
Minithumbup
By: 'Victor'
Feb 18,2016
0 people found
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Kirsty was a real breath of fresh air when it came to property management: ever the courteous, prompt and efficient professional from start to finish. Having dealt with a fair few letting agencies around the world over the years, the Open Doors Buckingham team is ...
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Comment on agent fees
Very fair and well within market ranges, to the best of my knowledge.
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“Open Doors managed the letting of two properties for my ......”

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Jan 29,2016
Minithumbup
By: 'SallyM'
Jan 29,2016
0 people found
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Open Doors managed the letting of two properties for my family, one of them for several years. The service provided by Jane and Kirsty was excellent throughout. Always professional (emails and phone calls answered promptly, tenants speedily found, any issues quickly resolved), the service was ...
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“Having dealt with Open Doors for many years Kirsty Eke ......”

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Jan 28,2016
Minithumbup
By: 'Mr.T'
Jan 28,2016
0 people found
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Having dealt with Open Doors for many years Kirsty Eke has been a breath of fresh air and nothing is ever too much. She is very quick to reply to emails and very professional on the phone. An excellent communicator! Thanks Kirsty!...
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good
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“This was our first move and we couldn't be happier!! ......”

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Jan 15,2016
Minithumbup
By: 'Sharon'
Jan 15,2016
0 people found
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This was our first move and we couldn't be happier!! Rachael helped us from the very beginning to the day we moved in. We both felt we could ask her anything, and she was always willing to help. Everything went very smoothly and we were ...
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Comment on agent fees
Good agent fees
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“Open Doors have been fantastic from start to finish in ......”

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Nov 27,2015
Minithumbup
By: 'Phil'
Nov 27,2015
0 people found
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Open Doors have been fantastic from start to finish in arranging our let. Rachael has been our main point of contact and has been really great to deal with. Rachael has great communication skills and is always quick to respond to our many queries. Kirsty ...
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“Myself and my partner have been renting a property through ......”

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Nov 25,2015
Minithumbup
By: 'Harriet'
Nov 25,2015
0 people found
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Myself and my partner have been renting a property through Open Doors for a few years now, and they are without a doubt, the best agency I have dealt with. My main contact is Kirsty, who is a complete professional, and responds to any queries ...
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“We worked with Rachael at Open Doors to find a ......”

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Nov 18,2015
Minithumbup
By: 'Marrison'
Nov 18,2015
0 people found
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We worked with Rachael at Open Doors to find a home in Buckingham. Rachael was very friendly and professional. She was upfront about costs and expectations. Rachael was a lot more approachable and accommodating than other letting agents in Buckingham. She was easy to get ...
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“As a tenant, to know that your best interests are ......”

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Oct 13,2015
Minithumbup
By: 'Pete'
Oct 13,2015
0 people found
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As a tenant, to know that your best interests are always looked after and professionalism from the agent are paramount. In all the years of being a tenant through Open Doors, and in particular the excellent service shown by Kirsty, I cannot praise the company ...
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“Excellent service, Open Doors went out of their way to ......”

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Sep 04,2015
Minithumbup
By: 'Sally'
Sep 04,2015
0 people found
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Excellent service, Open Doors went out of their way to find a rental property for us. They understood and matched our needs to the property. All staff were friendly and efficient and understood how stressful securing a rental property can be. Thank you!...
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“After using a previous agent, who had no interest in ......”

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Aug 25,2015
Minithumbup
By: 'Lynn'
Aug 25,2015
0 people found
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After using a previous agent, who had no interest in the tenants, the property or our interests, it was a breath of fresh air when we switched to Open Doors, they could not have been more helpful throughout the whole process. Excellent service thankyou....
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“This was my first time renting a property while waiting ......”

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Aug 15,2015
Minithumbup
By: 'Clare'
Aug 15,2015
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This was my first time renting a property while waiting for a new build to be completed. Very impressed with Kirsty at Open Doors as any problems with the house while we were there were dealt with quickly and professionally. Very easy check out and ...
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“My experience with Open Doors has been excellent. Any request ......”

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Aug 12,2015
Minithumbup
By: 'Tenant'
Aug 12,2015
0 people found
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My experience with Open Doors has been excellent. Any request I have had has been addressed efficiently, even before I moved in. I am very happy with the service I receive, and would definitely recommend Open Doors to others....
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“I rented a property off the same Landlord for 8 years. ......”

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Aug 07,2015
Minithumbup
By: 'Andrew'
Aug 07,2015
0 people found
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I rented a property off the same Landlord for 8 years. At the start of the experience my landlord used another agent who interspersed their incompetence with apathetic negligence. Fortunately my Landlord turned to Open Doors to represent them as an agent. It made the difference ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

INTERNAL COMPLAINT PROCEDURE

• We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.

• All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:

23 Castle Street, Buckingham, Bucks MK18 1BP

• The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

• Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:

23 Castle Street, Buckingham, Bucks MK18 1BP

• Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:

ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP

who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.

23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
Last updated at 4:28 PM 29/10/2019 by Penny

Awards won by Open Doors, Buckingham MK18 1BP



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