The Property Explorer
Basingstoke, RG21
4.8/5, 222 reviews
96% recommended
94% sales valuation accuracy
86% sales fee satisfaction

Contact Us

“I made an offer to buy the property using The ......”

Share on :
Mar 20,2015
Minithumbdown
By: 'Grish'
Mar 20,2015
1 people found
this helpful
I made an offer to buy the property using The Property Explorer in Basingstoke. My mortgage, solicitor everything was done. Vendor accepted the offer. All was going smoothly. But The property Explorer mislead me by saying the vendor accepted another price from a different buyer who also viewed the property in open day. if we want to increase the price, then possibly the deal can be finalise. I am so upset. How can a estate agent work like this. I felt this company is completely not worth to trust, if someone is buying house and thinking of using this Estate Agent. Oh no, please don't use. How can he produce another buyer to a vendor when an offer is already accepted and paper works are progressing. Such a waste of my time, money and effort. Why was my offer accepted and my details were processed and they contact my solicitor when the offer could be cancelled anytime and we were even not made aware by the agent that this could happen otherwise we could be mentally prepared and still looking for houses.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Richard Low
Mar 20, 2015
Dear Mrs Lohani,
As explained in our numerous conversations it is a legal requirement for us and any other agent to submit every offer to our client the vendor, the only exception to the rule is if our client instructs us otherwise. The property was removed from the market as soon as your offer was excepted by the vendor.
After the open house we received many offers including yours, one particular buyer offered more than you but had a house to sell that was not under offer at that time, they re-offered as soon as they went under offer (after your offer was excepted). We called your husband and left a voice mail to call back asap soon after. then submitted the offer to the vendor.
I HAVE to submit every offer to our vendor! I have never mislead you or your husband! I have simply followed our clients instructions to the letter! It is totally understandable that you are upset, I am genuinely sorry for that but you are also aware that we fought your corner and strongly recommended that our client stick with you as a buyer. Despite your comments I wish you the very best with your move. Richard Low (MD-The Property Explorer)

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 222
10th Feb 2021
reviewed by 'Vivien'
“Basingstoke Property Explorer was very unprofessional and rude guy.unbelievable attitudeshould never choose that again! no excuse for that behaviour ......”
14th Feb 2019
reviewed by 'Fed'
“Phoned to arrange a viewing for a 4 bed in Hook. Queried whether the house is freehold as listed as all ......”
15th Mar 2018
reviewed by 'Unhelpful'
“Oliver viewed and valued my property and I requested a guide price and expected sales price. His manner and lack ......”
29th Apr 2017
reviewed by 'jfeary912'
“Our landlord was selling the house mid way through our tenancy.We tried to be as accomodating as reasonable with ......”
6th Apr 2016
reviewed by 'Heidi'
“Rachel and her team have been very professional from start to finish of my tenancy. I wish them luck for ......”
1st Mar 2016
reviewed by 'LAL'
“The Property Explorer have been excellent from start to finish. The level of customer service provided has been exceptional. They ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

The Property Explorer
17 Church Street
Basingstoke
Hampshire
RG21 7QG
01256 321777

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 86% £82,000 £378,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 0 66 2 48 1 34 0 3 6
Areas covered
  • RG21
  • RG22
  • RG23
  • RG24
  • RG25
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS Move With Us
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Basingstoke, RG21
Farnborough, GU14

“Basingstoke Property Explorer was very unprof......”

Share on :
Feb 10,2021
Minithumbdown
By: 'Vivien'
Feb 10,2021
3 people found
this helpful
Basingstoke Property Explorer was very unprofessional and rude guy. unbelievable attitude should never choose that again! no excuse for that behaviour the lady who showed us the property was kind but a guy who called me back really unprofessional...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Didn't bother to call back...”

Share on :
Feb 14,2019
Minithumbdown
By: 'Fed'
Feb 14,2019
2 people found
this helpful
Phoned to arrange a viewing for a 4 bed in Hook. Queried whether the house is freehold as listed as all other properties in same gated development are all leasehold but agent said he didn't have a clue. Was then laughed at when said I had ...
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Oliver viewed and valued my property and I requested a ......”

Share on :
Mar 15,2018
Minithumbdown
By: 'Unhelpful'
Mar 15,2018
2 people found
this helpful
Oliver viewed and valued my property and I requested a guide price and expected sales price. His manner and lack of communication when I queried the valuation and asked for further information was abrupt and unhelpful. I wouldn't recommend you use these agents....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Kim
Apr 25, 2018
View all comments (1)
We were let down by another Estate Agent and the Property Explorer came round the same day, they even had photos on the internet the next day. Extremely helpful staff, polite, professional and also very honest. Very reasonable fees too. Excellent Estate Agents and will definately use them again, even though we no longer live in the area. ...

“Our landlord was selling the house mid way through our ......”

Share on :
Apr 29,2017
Minithumbdown
claim your profile
Richard
By: 'jfeary912'
Apr 29,2017
2 people found
this helpful
Our landlord was selling the house mid way through our tenancy. We tried to be as accomodating as reasonable with allowing property viewings. This was not enough These guys bully and lie their way into your house by telling you they'll kick you out if ...
read full review
Comment on agent fees
Bad, charged us a renewal fee and then made us leave before the year was up.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rachel and her team have been very professional from start ......”

Share on :
Apr 06,2016
Minithumbup
By: 'Heidi'
Apr 06,2016
0 people found
this helpful
Rachel and her team have been very professional from start to finish of my tenancy. I wish them luck for the future and hope the business goes from strength to strength and you never know I may be back looking for a house to rent ...
read full review
Comment on agent fees
Fees pretty standard only comment is check out fee this is a little steep compared to the others especially when the VAT is put on.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Property Explorer have been excellent from start to finish. ......”

Share on :
Mar 01,2016
Minithumbup
By: 'LAL'
Mar 01,2016
0 people found
this helpful
The Property Explorer have been excellent from start to finish. The level of customer service provided has been exceptional. They really care about their customers and offer a professional, supportive and friendly service. Thank you in particular to Rachel who has always gone the extra ...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I rent out a property in Basingstoke and had previously ......”

Share on :
Feb 29,2016
Minithumbup
By: 'Steve'
Feb 29,2016
0 people found
this helpful
I rent out a property in Basingstoke and had previously used a rival letting agent on a fully managed service basis. On a monthly basis I always felt underwhelmed at the service received, despite any issues ultimately being resolved. I guess I assumed a fully ...
read full review
Comment on agent fees
Fair price and certainly good value for money based on the quality of service so far
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We lived in our property for nearly 3 years and Rachel ......”

Share on :
Feb 24,2016
Minithumbup
By: 'Sarah'
Feb 24,2016
0 people found
this helpful
We lived in our property for nearly 3 years and Rachel and Lisa have been great all the way through. Very efficient, fast responding and great help if we needed anything. Thank you so much for everything. If we move back to Basingstoke we'll definitely go ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Property Explorers are in danger of giving estate agents ......”

Share on :
Jan 19,2016
Minithumbup
By: 'Marc'
Jan 19,2016
0 people found
this helpful
The Property Explorers are in danger of giving estate agents a good name! Excellent service, communication and incredibly friendly staff make for an all-round positive experience. Would definitely use these again, and highly recommend them. Genuine pleasure to do business with them....
read full review
Comment on agent fees
Very reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although I was only buying the property through The Property ......”

Share on :
Nov 16,2015
Minithumbup
By: 'Michelle'
Nov 16,2015
0 people found
this helpful
Although I was only buying the property through The Property Explorer, I can say with confidence that I could trust and rely on Wendy and felt like she was trying to help the sellers and us as well. Wendy is very professional, friendly and approachable. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service received from Rachel and Lisa at all times ......”

Share on :
Oct 24,2015
Minithumbup
By: 'Geoff'
Oct 24,2015
0 people found
this helpful
Excellent service received from Rachel and Lisa at all times throughout our 4 years stay renting through Property Explorer. All problems were resolved very quickly and when advice was required this was given to a very professional standard. Highly recommended Letting agency and would be very ...
read full review
Comment on agent fees
No comment.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I went to a few estate agents in Basingstoke before ......”

Share on :
Oct 16,2015
Minithumbup
By: 'Catherine'
Oct 16,2015
0 people found
this helpful
I went to a few estate agents in Basingstoke before Property Explorer and had terrible experiences and customer service. My husband is self employed and we were turned away from a lot of them without even being offered any assistance on how to rent in ...
read full review
Comment on agent fees
Fee's were high but this seems industry wide. It wouldn't affect who I rented with.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just sold my house with the property explorer, ......”

Share on :
Oct 15,2015
Minithumbup
By: 'Lorna'
Oct 15,2015
0 people found
this helpful
I have just sold my house with the property explorer, they have all been very professional and made the process very easy and hassle free as living away from the area I was worried it would make the process more complicated. I would highly recommend ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wendy helped provide after sale care for our property, which ......”

Share on :
Sep 29,2015
Minithumbup
By: 'ANoble'
Sep 29,2015
0 people found
this helpful
Wendy helped provide after sale care for our property, which we had sold privately, but as property explorer were the agent for our buyer Wendy kindly offered to help us out too. Not only was this a generous offer of property explorer to make but ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rented with the Property Explorer between 2009 and 2011 and had ......”

Share on :
Sep 28,2015
Minithumbup
By: 'Caroline'
Sep 28,2015
0 people found
this helpful
We rented with the Property Explorer between 2009 and 2011 and had a great experience with them. We looked after the property so they left us to it carrying out their usual checks with no disruption. When it came to moving, all was sorted out quickly and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have known and worked with the Property Explorer and ......”

Share on :
Sep 21,2015
Minithumbup
By: 'Saroush'
Sep 21,2015
0 people found
this helpful
I have known and worked with the Property Explorer and particularly with Rachel and Lisa for many years now and as a Landlord I have been very happy with their services. Rachel and Lisa are both extremely helpful and always have a professional, positive and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If a certain Danish lager manufacturer made estate agents they'd ......”

Share on :
Sep 18,2015
Minithumbup
By: 'Mark'
Sep 18,2015
0 people found
this helpful
If a certain Danish lager manufacturer made estate agents they'd probably be The Property Explorer! We have recently rented a new property in Basingstoke and have been dealing with Rachel. She has exceeded all our expectations and made us feel at ease from day 1. Everything ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very pleased with the excellent customer service I ......”

Share on :
Aug 21,2015
Minithumbup
By: 'Hannah'
Aug 21,2015
0 people found
this helpful
I am very pleased with the excellent customer service I have received from Property Explorer. They are always very friendly and helpful, and they have been efficient and organised. The administration/ rental fees were clearly stated from the beginning and I have been kept up-to-date ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are extremely pleased to have been working with Rachel ......”

Share on :
Aug 20,2015
Minithumbup
By: 'Vesela'
Aug 20,2015
0 people found
this helpful
We are extremely pleased to have been working with Rachel and Lisa from The Property explorer while we were renting that property. Rachel has been brilliant in every way - very quick communication, fast responses to either email or phone request, a nice and friendly ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have recently sold a property with The Property Explorer ......”

Share on :
Aug 15,2015
Minithumbup
By: 'Nick'
Aug 15,2015
0 people found
this helpful
We have recently sold a property with The Property Explorer in Basingstoke. Our initial dealings with Richard Low were very professional and he dealt with the sale extremely efficiently. Once the sale was agreed, we dealt with Wendy Ellis who was superb. We were constantly ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to thank you company personel Rachel and ......”

Share on :
Aug 14,2015
Minithumbup
By: 'Mr&'
Aug 14,2015
0 people found
this helpful
I would like to thank you company personel Rachel and Lisa for their excellent support,and for looking after us for the past 3 years as tenants at 17 mallory rd.(basingstoke) I would love to recommend Property Explorer to anyone who needs a estate agency in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My husband and I were both delighted with the service ......”

Share on :
Aug 06,2015
Minithumbup
By: 'Sylvia'
Aug 06,2015
0 people found
this helpful
My husband and I were both delighted with the service we received from The Property Explorer. From the initial visit by Richard to the arrangements for the very busy open day and, finally, to the hard work by Wendy in bringing the sale to fruition , ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a very positive experience with the property explorer ......”

Share on :
Jul 23,2015
Minithumbup
By: 'Clare'
Jul 23,2015
0 people found
this helpful
I had a very positive experience with the property explorer whilst selling my house through them. Perry was very good and got an offer of the full asking price the day the property went on the market and then arranged the open day where we ...
read full review
Comment on agent fees
I got a very competitive rate.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having worked with property explorer for the last 5 years or ......”

Share on :
Jul 02,2015
Minithumbup
By: 'Andy'
Jul 02,2015
0 people found
this helpful
Having worked with property explorer for the last 5 years or so, I can honestly say that they have been a pleasure to work with. They took the pain of being a landlord away and were efficient and professional in everything that they did for me. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Been great support over the last 18 months. response quickly to ......”

Share on :
Jul 02,2015
Minithumbup
By: 'Michael'
Jul 02,2015
0 people found
this helpful
Been great support over the last 18 months. response quickly to any issues which have been few and far between. would use them again when the time comes. Overall excellent...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very professional, friendly agency to deal with. Any issues were ......”

Share on :
Jun 26,2015
Minithumbup
By: 'Matt'
Jun 26,2015
0 people found
this helpful
Very professional, friendly agency to deal with. Any issues were rectified almost immediately and despite leaving the tenancy after a very short period of time, Rachel and Lisa were still excellent to deal with....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the first day we contacted the Property Explorer all ......”

Share on :
Jun 21,2015
Minithumbup
By: 'Paul'
Jun 21,2015
0 people found
this helpful
From the first day we contacted the Property Explorer all the staff were extremely helpful, especially as I did not have any experience of selling a property. They very quickly arranged viewings of the property and kept us informed all the way. When an offer ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I've been a tenant of the property explorer for last 8 ......”

Share on :
Jun 17,2015
Minithumbup
By: 'Stephen'
Jun 17,2015
0 people found
this helpful
I've been a tenant of the property explorer for last 8 the and the quality of help to sort any problems was first class and couldn't do enough as a tenant to help you....
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We used the Property Exporer for our first rental property. ......”

Share on :
Jun 17,2015
Minithumbup
By: 'Laura'
Jun 17,2015
0 people found
this helpful
We used the Property Exporer for our first rental property. The process was simple and the service professional, friendly an pro-active. The Property Explorer were always available for any queries or concerns that we had during the 3.5 years that we used them as our letting ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold our property through the Property Explorer because we ......”

Share on :
Jun 16,2015
Minithumbup
By: 'L'
Jun 16,2015
0 people found
this helpful
We sold our property through the Property Explorer because we have previously used them. I cannot fault the after Sales Service at all. Wendy has gone above and beyond her role ensuring she is able to give her client (us) the information required. As with ...
read full review
Comment on agent fees
We had a deal that was marketed with a flyer through the door for a 0.75% fee. It was not stated on the flyer that this was excluding VAT, so when the invoice came through we were a little surprised as we had budgeted on a flat 0.75% fee.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:31 PM 12/06/2014 by allAgents

Awards won by The Property Explorer, Basingstoke RG21 7QG



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn