Jan Forster Estates
Property Management Centre, Newcastle upon Tyne, NE3
4.8/5, 237 reviews
97% recommended
100% sales valuation accuracy
92% sales fee satisfaction
91% lettings valuation accuracy
91% lettings fee satisfaction

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“I have recently become a tenant with Jan Foster, our ......”

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Mar 19,2015
Minithumbup
By: 'Jo'
Mar 19,2015
0 people found
this helpful
I have recently become a tenant with Jan Foster, our dealings with Jan Foster have been brilliant, they arranged for us to move into our new property within a week, and all of our queries about the property so far have been dealt with swiftly.
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Latest Reviews

View all Reviews 237
22nd Jun 2017
reviewed by 'SimonBA'
“Very helpful and professional. Would recommend to a any landlords....”
13th Jun 2017
reviewed by 'Anand'
“Really good service provided by Jan Forster agency. Agent Lucy Sinha is so helpful in nature.Got quick response for ......”
10th Jun 2017
reviewed by 'Megan'
“Lucy has been an absolute dream! Unfortunately I had to try and terminate the rest of my tenancy due to ......”
8th Jun 2017
reviewed by 'Patrick'
“Georgia has been so helpful on my recent incident with my property. She kept me well informed on the situation ......”
30th May 2017
reviewed by 'Andrew'
“Despite some speed bumps along the way Anna handled the situation well and got the tenancy application through quickly. She ......”
30th May 2017
reviewed by 'Emma'
“Brooke has been exceptionally helpful from start to finish during my tenant find process. She was always incredibly prompt to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Jan Forster Estates
55 Polwarth Drive, Brunton Park
Gosforth,Newcastle upon Tyne
Tyne & Wear
NE3 5NJ
0191 236 2680

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £123,000 £354,000
Lettings 91% 91% £295 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
96 3 114 4 7 0 5 0 7 1
Areas covered
  • Newcastle upon Tyne
  • Gateshead
  • North Tyneside
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Forest Hall, NE12
Gosforth, NE3
High Heaton, NE7
Low Fell, NE9
Newcastle, NE3
Property Management Centre, NE3
Tynemouth, NE30
Whitley Bay, NE26

“Very helpful and professional. Would recommend to a any landlords....”

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Jun 22,2017
Minithumbup
By: 'SimonBA'
Jun 22,2017
0 people found
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Very helpful and professional. Would recommend to a any landlords....
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Comment on agent fees
good
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“Really good service provided by Jan Forster agency. Agent Lucy ......”

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Jun 13,2017
Minithumbup
By: 'Anand'
Jun 13,2017
0 people found
this helpful
Really good service provided by Jan Forster agency. Agent Lucy Sinha is so helpful in nature. Got quick response for house related queries from Lucy....
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Comment on agent fees
Lucy Sinha is quick and alert agent. Really appreciable.
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“Lucy has been an absolute dream! Unfortunately I had to ......”

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Jun 10,2017
Minithumbup
By: 'Megan'
Jun 10,2017
0 people found
this helpful
Lucy has been an absolute dream! Unfortunately I had to try and terminate the rest of my tenancy due to my situation and from day one she has been so helpful! Any questions, or anything that has happened with the property she has been there ...
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“Georgia has been so helpful on my recent incident with ......”

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Jun 08,2017
Minithumbup
By: 'Patrick'
Jun 08,2017
0 people found
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Georgia has been so helpful on my recent incident with my property. She kept me well informed on the situation and assisted with my insurance claim process. Great service!...
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“Despite some speed bumps along the way Anna handled the ......”

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May 30,2017
Minithumbup
By: 'Andrew'
May 30,2017
0 people found
this helpful
Despite some speed bumps along the way Anna handled the situation well and got the tenancy application through quickly. She was very polite and I always had fast responses to my emails/phone calls. Would certainly recommend....
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Comment on agent fees
No one likes fees.
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“Brooke has been exceptionally helpful from start to finish during ......”

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May 30,2017
Minithumbup
By: 'Emma'
May 30,2017
1 people found
this helpful
Brooke has been exceptionally helpful from start to finish during my tenant find process. She was always incredibly prompt to response to any queries and always went above and beyond to assist with my queries....
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Comment on agent fees
Very reasonable for the service received.
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“Brooke is a great assett to Jan Forster - she ......”

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May 25,2017
Minithumbup
By: 'Ingrid'
May 25,2017
0 people found
this helpful
Brooke is a great assett to Jan Forster - she is pleasant, friendly, very efficient and articulate. She folllows up emails with phone calls and has been very helpful as a new staff member and our designated administrator with regard to letting our house. Many ...
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Comment on agent fees
good
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“Joanne is extremely friendly; kind and courteous and has went ......”

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May 25,2017
Minithumbup
By: 'Jordan'
May 25,2017
0 people found
this helpful
Joanne is extremely friendly; kind and courteous and has went the extra mile with an out of hours maintainance query, and been more than helpful every step the way. Brilliant service!...
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“Professional and quality service from the start, Lucy was so ......”

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May 23,2017
Minithumbup
By: 'Chris'
May 23,2017
0 people found
this helpful
Professional and quality service from the start, Lucy was so helpful, genuine and kept us informed throughout the full process. Communication was excellent. I would 100% recommend Jan Forster. Thanks again to Lucy and the team!...
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Comment on agent fees
Good
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“Very friendly and kept in touch, was quick to update ......”

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May 19,2017
Minithumbdown
By: 'Joseph'
May 19,2017
0 people found
this helpful
Very friendly and kept in touch, was quick to update and even managed to get my move in date moved forwards, been a huge help in a normally stressful period...
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Comment on agent fees
Compared to other Estate Agents the admin fee is a bit steep, however the service provided was top rate
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“Georgia has provided an excellent service managing my rental property, ......”

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May 19,2017
Minithumbup
By: 'NicRobertson'
May 19,2017
0 people found
this helpful
Georgia has provided an excellent service managing my rental property, in particular efficiently sorting out complex maintenance requests from the tenants. Highly recommended....
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“Kirsty has been very efficient at managing the let of ......”

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May 17,2017
Minithumbup
By: 'Nicki'
May 17,2017
0 people found
this helpful
Kirsty has been very efficient at managing the let of our property. She has dealt with issues quickly, being very thorough and clear with both written and verbal communication. She is very polite and helpful and has been able to answer almost all of our ...
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Comment on agent fees
Fees seem fair in a competitive market. What we did like was that the pricing structure was very clear from the start with no hidden extras unlike some other Estate Agents that we spoke to.
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“Hi, just wanted to let you know about the high ......”

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May 17,2017
Minithumbup
By: 'Neil'
May 17,2017
0 people found
this helpful
Hi, just wanted to let you know about the high levels of customer service I've had from these two members of staff. Since I bought my premises from Jan Forster in December, I've been in regular contact with your company about the letting process, advertising ...
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“Anna has helped manage our property and has done so ......”

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May 16,2017
Minithumbup
By: 'Managed'
May 16,2017
0 people found
this helpful
Anna has helped manage our property and has done so extremely efficiently -always making contact to keep us updated and making sure any problems are dealt with very swiftly. change of tenancy has been managed very well with good communication on all sides -a really ...
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Comment on agent fees
You get what you pay for -fees are high but the service is very good
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“A great customer experience from Anna who has recently arranged ......”

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May 16,2017
Minithumbup
By: 'Alison'
May 16,2017
0 people found
this helpful
A great customer experience from Anna who has recently arranged the tenancy of our new home in Tynemouth. She always contacted me when she said she would and was very efficient. Thank you!...
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“Haven't a bad word to say. Extremely helpful throughout. Answered ......”

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May 11,2017
Minithumbup
By: 'Matt'
May 11,2017
0 people found
this helpful
Haven't a bad word to say. Extremely helpful throughout. Answered any questions or queries I had quickly. Made the whole process go as smoothly and stress free as possible. Thankyou Anna!...
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“good service so far fairly quickly let with what appear ......”

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May 11,2017
Minithumbup
By: 'landlord'
May 11,2017
0 people found
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good service so far fairly quickly let with what appear to be good tenants overall service from this company so far is good over the last couple of years...
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Comment on agent fees
fairly expensive contractor charges because of retrospective payment to the agency
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“Very quick to respond to queries; kept us updated at ......”

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May 10,2017
Minithumbup
By: 'Hannah'
May 10,2017
0 people found
this helpful
Very quick to respond to queries; kept us updated at every stage of the application process and all information was communicated clearly....
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“I would like to thank Lucy for all her help. ......”

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May 07,2017
Minithumbup
By: 'Alex'
May 07,2017
0 people found
this helpful
I would like to thank Lucy for all her help. Nothing was too much trouble. When we found out our Landlord was unsure of extending the Tenancy for a further 12 months - Lucy contacted the Landlord straight away and kept us informed throughout !....
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Comment on agent fees
good
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“I found Lucy to be an absolutely brilliant agent, who ......”

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May 07,2017
Minithumbup
By: 'Jodie'
May 07,2017
0 people found
this helpful
I found Lucy to be an absolutely brilliant agent, who made the arrangement of my new tenancy a smooth and straight forward process. I was extremely impressed with how quick Lucy was to respond to any emails, and with how she kept me updated with ...
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“I cannot recommend Joanne and the whole team highly enough ......”

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Apr 21,2017
Minithumbup
By: 'Baha'
Apr 21,2017
0 people found
this helpful
I cannot recommend Joanne and the whole team highly enough - they have completely revived my faith in management agents after one or two bad experiences! They make every effort to keep me informed and I can relax knowing how professional their service is. Excellent ...
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Comment on agent fees
Fair
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“I cant believe how professional everyone has been considering my ......”

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Apr 20,2017
Minithumbup
By: 'Ann'
Apr 20,2017
0 people found
this helpful
I cant believe how professional everyone has been considering my previous experiences with rental estate agents. From my first contact with Jan Foster's office, to the hand over of my property keys, the staff have excelled and kept me up to date every step of ...
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Comment on agent fees
They are fair compared with other agents..
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“Lucy kept me up to date with the rental process ,......”

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Apr 18,2017
Minithumbup
By: 'Stephen'
Apr 18,2017
0 people found
this helpful
Lucy kept me up to date with the rental process ,very helpful and pleasant answering a telephone querie.All told very friendly and professional....
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Comment on agent fees
Have no knowledge of many other agencies but fees seen ok for the level of work done and for the management of the property.
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“Very friendly and efficient.Quick replies to email messages and ......”

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Apr 11,2017
Minithumbup
By: 'Adam'
Apr 11,2017
0 people found
this helpful
Very friendly and efficient. Quick replies to email messages and sorted out an issue I had professionally. No problems here!...
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Comment on agent fees
Seem fair enough. Paying the landlords side of the renewal fees (£60) seems a little petty when we pay him £14'400 a year (and he just put the rent up), but that's down to the landlord, not the agency.
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“Joanne was absolutely clueless right from the start, attitude and ......”

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Apr 09,2017
Minithumbdown
By: 'The'
Apr 09,2017
1 people found
this helpful
Joanne was absolutely clueless right from the start, attitude and lack of understanding is very worrying. Business will be being moved elsewhere. Training can sort the knowledge gap but not sure what can be done to sort the horrible attitude....
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“We were impressed by the level of help and assistance ......”

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Apr 08,2017
Minithumbup
By: 'The'
Apr 08,2017
0 people found
this helpful
We were impressed by the level of help and assistance Lucy provided. It made the whole process of renting the property simple and straightforward for what for us was a new experience. Lucy was efficient and knowledgable while providing a helpful and friendly serviice....
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Comment on agent fees
Fees seemed the norm for this area and, to us, not overly expensive.
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“Excellent, reliable service again. I have used Jan Forster estate ......”

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Mar 27,2017
Minithumbup
By: 'John'
Mar 27,2017
0 people found
this helpful
Excellent, reliable service again. I have used Jan Forster estate agent for many years for selling and renting and always had great service & value...
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“Pleasant experience though I found Jan Forster a tad bit ......”

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Mar 22,2017
Minithumbup
By: 'Abhishek'
Mar 22,2017
0 people found
this helpful
Pleasant experience though I found Jan Forster a tad bit rigid. But I got the house which I wanted. Can be a little more flexible which at times helps the customer in many ways....
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Comment on agent fees
Agent fee is Normal.
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“An extremely professional and expedient company who turned my property ......”

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Mar 10,2017
Minithumbup
By: 'Howard'
Mar 10,2017
0 people found
this helpful
An extremely professional and expedient company who turned my property round in 3 months at short notice. This included redecoration, new carpets and garden maintenance. Now re-let, thank you....
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Comment on agent fees
Agents fees appropriate to their input.
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“My husband and I have found Anna to be so ......”

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Feb 22,2017
Minithumbup
By: 'Rebecca'
Feb 22,2017
0 people found
this helpful
My husband and I have found Anna to be so friendly, informative and efficient. She's helped make getting our new home a stress free experience....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:02 PM 07/01/2016 by allAgents

Awards won by Jan Forster Estates, Newcastle upon Tyne NE3 5NJ



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