Stirling Ackroyd
Streatham, London, SW16
4.6/5, 92 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction

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“We were at first really impressed with Townends and the ......”

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Mar 19,2015
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By: 'Emma'
Mar 19,2015
1 people found
this helpful
We were at first really impressed with Townends and the second property we saw with them we absolutely loved. However, once our main contact went away on holiday it all fell apart. We had some issues with the contract and guarantor agreement (something we have requested be changed previously in other rental properties with no issues) that we raised straight away but were misinformed repeatedly about what could or couldn't be done to reach an agreement. We were constantly given a new person to talk to, it seemed impossible to reach anyone at times and nothing seemed to be done with any urgency. We were actually only given the go ahead to move the day before the scheduled move date. We would be very dubious about working with them again following this poor customer service - considering the cost of the fees they've charged us we certainly don't feel we've had our moneys worth.
What agent could do to change your mind?
Again, considering the cost of the fees we were not made to feel like a paying customer, more rather a nuisance that was getting in the way.
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Comment on agent fees
Again, considering the cost of the fees we were not made to feel like a paying customer, more rather a nuisance that was getting in the way.
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Latest Reviews

View all Reviews 92
26th Oct 2020
reviewed by 'Grace'
“So grateful to Taija for helping us to find our dream flat! She was helpful and efficient throughout the process...”
26th Aug 2020
reviewed by 'Marta'
“0 star We have rented a property with them for a year.When we first got in to the property the ......”
25th Apr 2019
reviewed by 'Diana'
“Even though the agency fee is quite high, I would highly recommend dealing with this agency! Shayanne was so nice ......”
11th Dec 2018
reviewed by 'Graham'
“I paid Townends Streatham a full management fee monthly from 2007 to 2015 to fully manage the leasing out of my flat. ......”
10th Nov 2017
reviewed by 'Andriana'
“I am happy with the customer services and from Edward;s job, it was helpful and clear; thank you very ......”
17th Sep 2017
reviewed by 'Bassam'
“Edward was excellent at providing follow-up, communicating, solving problems where they arose and doing everything he promised to do on ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
5-7 Streatleigh Parade, Streatham High Road
Streatham,London
Greater London
SW16 1EQ
020 8769 9911

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £218,000 £700,000
Lettings 100% 80% £900 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 2 43 4 6 0 8 0 5 1
Areas covered
  • SW2
  • SW12
  • SW16
  • SW17
  • SE27
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“So grateful to Taija for helping us to find o......”

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Oct 26,2020
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Taija
By: 'Grace'
Oct 26,2020
0 people found
this helpful
So grateful to Taija for helping us to find our dream flat! She was helpful and efficient throughout the process...
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“0 star...”

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Aug 26,2020
Minithumbdown
By: 'Marta'
Aug 26,2020
0 people found
this helpful
0 star We have rented a property with them for a year. When we first got in to the property the property was very dirty, filthy when they said to us it was going to be cleaned, they said to us that the landlord was supposed ...
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“Ask for Shayanne...”

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Apr 25,2019
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Shayanne
By: 'Diana'
Apr 25,2019
0 people found
this helpful
Even though the agency fee is quite high, I would highly recommend dealing with this agency! Shayanne was so nice from the very first call and arranged viewing the next day. The process was smooth and everything was just perfect. Very happy to work with ...
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Comment on agent fees
A bit high but you pay for excellent service
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“Avoid...”

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Dec 11,2018
Minithumbdown
By: 'Graham'
Dec 11,2018
1 people found
this helpful
I paid Townends Streatham a full management fee monthly from 2007 to 2015 to fully manage the leasing out of my flat. By the time I took back the flat it was in a squalid condition. My friend Olivia actually cried when we entered it first. It ...
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“I am happy with the customer services and from Edward;......”

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Nov 10,2017
Minithumbup
By: 'Andriana'
Nov 10,2017
0 people found
this helpful
I am happy with the customer services and from Edward;s job, it was helpful and clear; thank you very much indeed....
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“Edward was excellent at providing follow-up, communicating, solving problems where ......”

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Sep 17,2017
Minithumbup
By: 'Bassam'
Sep 17,2017
1 people found
this helpful
Edward was excellent at providing follow-up, communicating, solving problems where they arose and doing everything he promised to do on time. He is a credit to Townends....
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“i contacted Townends about a property I was interested in ......”

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Apr 16,2017
Minithumbup
By: 'Dawn'
Apr 16,2017
1 people found
this helpful
i contacted Townends about a property I was interested in viewing and I spoke to Darrell, straight away he was on the ball lined up viewings with quite a few different properties so my partner and I could get a full picture of what we ...
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Comment on agent fees
I thought the fees were quite high
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“Peter without doubt was instrumental in making me choose Townends ......”

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Apr 13,2017
Minithumbup
By: 'Olu'
Apr 13,2017
0 people found
this helpful
Peter without doubt was instrumental in making me choose Townends and most importantly, went over board in making sure I secured an accommodation with you. We are very grateful to him for his astounding customer services prowess....
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“I had to approach Townends Estate Agents, Streatham by phone ......”

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Apr 06,2017
Minithumbup
By: 'Davies'
Apr 06,2017
0 people found
this helpful
I had to approach Townends Estate Agents, Streatham by phone to assist me find accomodation after much disappointments. It happened that James Kamara answered my call. James listened to me patiently as I told him of my house need. He replied politely that there is ...
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Comment on agent fees
A bit on the high side
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“Failed to answer 5 emails or return calls .Did not arrange ......”

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Feb 18,2017
Minithumbdown
By: 'Ilija'
Feb 18,2017
1 people found
this helpful
Failed to answer 5 emails or return calls .Did not arrange viewing of my rental property as discussed .Appalling service and dishonest in his intentions...
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“We were very pleased with the service, we received, especially ......”

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Sep 16,2016
Minithumbup
By: 'E'
Sep 16,2016
0 people found
this helpful
We were very pleased with the service, we received, especially from James and Ravi. They are very friendly, helpful and professional. Excellent service....
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Comment on agent fees
Good
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“We were very happy with the service from Townends, especially ......”

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Jul 13,2016
Minithumbup
By: 'Gem'
Jul 13,2016
0 people found
this helpful
We were very happy with the service from Townends, especially agent Ryan Anderson. He managed to find us a short term let, a service not offered by many other agents. Ryan was great at sending through appropriate properties and communicated really well with us, answering ...
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Comment on agent fees
In line with other agents
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“We chose Townends as they were much more enthusiastic about ......”

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May 05,2016
Minithumbup
By: 'Drew'
May 05,2016
0 people found
this helpful
We chose Townends as they were much more enthusiastic about the selling our flat than the others. The team did a great job. Proactive and communicative right from the start, they got the flat sold within 6 weeks and then helped push the exchange of contracts ...
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Comment on agent fees
Fees were very fair.
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“Sedat Kilic was involved directly with my last buy to ......”

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May 03,2016
Minithumbup
By: 'Mario'
May 03,2016
0 people found
this helpful
Sedat Kilic was involved directly with my last buy to let property purchase and he was indeed of great help and support through out the whole negotiation process. He's definitely an asset for Town ends Streatham. Always positive, supportive and helpful !!!...
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“i had a very good service.so happy for the ......”

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Apr 14,2016
Minithumbup
By: 'james'
Apr 14,2016
0 people found
this helpful
i had a very good service. so happy for the costumer service that i received. the agent was really friendly and caring about my request....
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Comment on agent fees
good
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“Very happy. I was kept up to date on a ......”

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Mar 07,2016
Minithumbup
By: 'Jan'
Mar 07,2016
0 people found
this helpful
Very happy. I was kept up to date on a regular basis. Found a tenant from the first visit. They were also very polite and respected the previous tenants' privacy and only visited the property at the allocated dates and times. Polite and kind at ...
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“A fast and efficient service with questions answered and action ......”

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Feb 29,2016
Minithumbup
By: 'Ryan'
Feb 29,2016
0 people found
this helpful
A fast and efficient service with questions answered and action taken just as needed. Happy to do business with townends and Ryan again....
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“Honestly, it was my first time searching for a propriety ......”

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Feb 29,2016
Minithumbup
By: 'Ruxandra'
Feb 29,2016
0 people found
this helpful
Honestly, it was my first time searching for a propriety in the UK, never the less, London, and to my surprise I was guided all the way through by the best, Roddy Allan, to whom I cannot say thank you enough. I was in a ...
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“I found Sebastian an active and helpful partner in completing ......”

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Jan 27,2016
Minithumbup
By: 'William'
Jan 27,2016
0 people found
this helpful
I found Sebastian an active and helpful partner in completing on my property in Clapham. He was realistic with the valuation and also have the knowledge of the the property websites to ensure that my flat gained maximum exposure. The price I received was generous ...
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Comment on agent fees
The fees were very reasonable. Worth every penny.
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“I reviewed 6x agents locally and chose Townsend on price ......”

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Jan 20,2016
Minithumbup
By: 'Adam'
Jan 20,2016
0 people found
this helpful
I reviewed 6x agents locally and chose Townsend on price and personality. Being brutally honest It was a little rocky at first, I was concerned for marketing detail and lack of communication. Sebastian took on my concerns and restored confidence. After three weeks of marketing ...
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Comment on agent fees
Willing to negotiate and show commitment in costs
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“Ryan was really helpful and friendly when helping us find ......”

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Dec 09,2015
Minithumbup
By: 'Natalie'
Dec 09,2015
0 people found
this helpful
Ryan was really helpful and friendly when helping us find a property. Once we had decided on one he went the extra mile to help us secure the property and now we have a lovely stress free flat! Very happy with Townends and our agent....
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“Roddy was really helpful when searching for a rental property. ......”

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Oct 22,2015
Minithumbup
By: 'LD'
Oct 22,2015
0 people found
this helpful
Roddy was really helpful when searching for a rental property. He kept in touch regularly and made sure his colleagues were on hand to help us when he wasn't available. While Roddy was out of the office, Ravi sent through and submitted our offer sheets ...
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Comment on agent fees
The fees were pretty standard and as to be expected based on competitors.
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“I found that the service from Townends was exceptional. They ......”

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Sep 30,2015
Minithumbup
By: 'ROSE'
Sep 30,2015
0 people found
this helpful
I found that the service from Townends was exceptional. They really pulled out all the stops and ensured that my friends flat received as many viewings as possible. There were other agents involved but Townends were the only agents who were able to get tenants ...
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Comment on agent fees
My friend was offered a deal of 6% on the fees and he was very happy with this deal because it made the service (let only) more affordable for him as he ahs a huge mortgage. He hopes that he will be able to get a similar deal in future if the property becomes vacant after the current letting.
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“Gurmail is excellent. He really knows his stuff and can ......”

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Sep 30,2015
Minithumbup
By: 'Tim'
Sep 30,2015
0 people found
this helpful
Gurmail is excellent. He really knows his stuff and can explain it clearly. He listens to your issues so that he can help you work through them. We would definitely use him again. He is also a really nice guy!...
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By: DQ-G
Nov 24, 2015
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I had the pleasure of, and it was a pleasure, of having Gurmail sorting out the remortgaging of my apartment. He was clear in his explanations which was great for me as I am bad at finance. He was at all times helpful, professional and honest. I thoroughly trusted him and his advice and wuldnot hesitate to recommend him , in fact i have already recommended him to 2 friends. Thank you Gurmail. ...

“The service was very friendly and helpful. The staff were ......”

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Sep 28,2015
Minithumbup
By: 'Anonymous'
Sep 28,2015
0 people found
this helpful
The service was very friendly and helpful. The staff were great with issues we came across and this allowed us to obtain the property efficiently. We would definitely recommend and use again....
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“Having Gurmail as my mortgage advisor, has been a a ......”

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Sep 25,2015
Minithumbup
By: 'Caroline'
Sep 25,2015
0 people found
this helpful
Having Gurmail as my mortgage advisor, has been a a very pleasant experience, he is very informative, professional and effecient, making the whole process a lot easier. I would Definately recomend him to anyone....
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“Ryan was really helpful and informative. When a viewing fell ......”

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Sep 19,2015
Minithumbup
By: 'Liz'
Sep 19,2015
0 people found
this helpful
Ryan was really helpful and informative. When a viewing fell through he quickly arranged other viewings to meet our brief and we found a property quickly. I really appreciated all the paperwork being done electronically and I hope that the future management of the property ...
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Comment on agent fees
As always fees seem a necessary evil but we were able to negotiate.
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“Ryan did a fantastic job. He demonstrated an excellent understanding ......”

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Sep 18,2015
Minithumbup
By: 'Matthew'
Sep 18,2015
0 people found
this helpful
Ryan did a fantastic job. He demonstrated an excellent understanding of the lettings market in the area and provided good advice on the potential value of the property. He then quickly secured suitable tenants at the rental value that he had recommended. Ryan was helpful ...
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“I found Ryan, Ravi and Roddy to be helpful and ......”

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Sep 10,2015
Minithumbup
By: 'N.'
Sep 10,2015
0 people found
this helpful
I found Ryan, Ravi and Roddy to be helpful and professional at all times, and I wouldn't hesitate to use them again. They are straightforward and very helpful which is exactly what you want. Many thanks!...
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“Great experience with the team at Townends. Ryan helped us ......”

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Sep 09,2015
Minithumbup
By: 'Richard'
Sep 09,2015
0 people found
this helpful
Great experience with the team at Townends. Ryan helped us through the process of securing the property we wanted quickly. The property wasn't yet on the market which meant we got it at the price we wanted. Ryan was very quick at getting all the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:31 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London SW16 1EQ



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