25% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
27% lettings fee satisfaction
Mar 18,2015
Mar 18,2015
19
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this helpful
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If I were asked to describe the services provided by Homes4U Manchester - disgraceful. Here's why:
In September 2014 I and two friends found a property advertised on-line by Homes4U, a property management agency based in Manchester. Homes4U has 4 offices located around the city and cater mainly (though not exclusively) for the cities student population.
We arranged a viewing of the property and the sales agent showed us a couple of properties in the newly developed Grove Village area of Ardwick. Both properties were similar, though one had some ongoing building works across the street which looked as though it would be quite noisy so we decided to go for the other. The property itself was a 4 bedroom mid-terrace house with front and back garden, one en-suite bedroom a decent sized kitchen and a very small sitting room, spread out over three floors. There was a few issues but the friendly sales agent assured us that all of these were in hand and on their way to being fixed, the location was ideal too. We went to the office to fill out the paperwork.
The staff in the city centre branch seemed friendly and courteous. In our group was two mature post grads doing further studies at Manchester University, and myself a working professional. We requested that we let the house in its entirety on a joint agreement; we didn't like the idea of the fourth bedroom being rented out to somebody unknown to us. Homes4u agreed to this on the basis that we'd have to split the cost of the four rooms between three of us; this meant we were paying a little bit over the odds but we were happy enough with this. The monthly rent for the property was to be ‚£1065.99. We paid a deposit of ‚£1230 and signed the joint assured shorthold tenancy agreement for a fixed term of 12 months. The only issue that arose at this time was they asked one of our group, an overseas Phd student from the US, to pay her rent in 4 instalments, 4 months upfront. This seemed a bit unfair but we weren't in a position to argue about this, we needed somewhere to stay urgently.
A few days later we moved in. We immediately carried out a full inventory and check of the property listing a number of issues on the checklist provided by Homes4U. This paperwork was returned to them in person within a few days and again we were assured all of the issues would be quickly resolved. There was a few serious issues though, damaged electrical sockets with exposed conductors, a leak from the en-suite shower that poured into the room below, a bedroom fire escape window that was detached from its hinges and light fixtures dangling on their supply cables again with exposed conductors. There was a few more cosmetic issues too. And although this didn't become apparent until recently, we were never provided with a gas safety inspection certificate, something Homes4U were legal obliged to do.
Six months have passed and the majority of these faults still exist, despite chasing Homes4U they have shown no urgency in fixing these significant hazards and have shown no regard for our safety.
Repairs aside for now, the first issue started in November, one of our party suffered a mental breakdown and was advised by his doctor to take some time out from his studies, this meant him leaving Manchester and returning home. A clause in the contract does state that we are allowed to replace tenants on the joint agreement with no mention of any fees. The vacating tenant agreed to keep paying rent until a replacement was found. Within days I'd found a replacement myself, a colleague from work. We visited the city centre branch to fill out the necessary paperwork. We were then surprised to be told that we would EACH have to pay a fee of ‚£100 pounds to have a name replaced on the contract. On asking what this was for we were told it was the standard fee for a new contract; we argued that this was a modification to the existing one but they wouldn't have it. It's understandable that the new party would have to pay a fee for credit checks etc but I can see no reason why the remaining tenants had to pay the same. It seemed this was a money making exercise and Homes4U failed to provide and evidence to the contrary. Again with no option we paid the obscene fee to ensure we still had a roof over our heads.
One week later we received a text from Homes4u stating that a viewing had been arranged on the property. I immediately called Homes4u to discuss this with them. We were only 3 months into the original 12 month fixed term. Homes4U stated that it was normal for views to take place from November onwards for the following student year (September). The contract states the following:
15) When this contract ends
1. You agree to allow us to show future tenants around the Property in the last 28 days of the tenancy, except where the Property in occupied by students, in which case we will conduct viewings starting from the first day of November and continuing until a new tenancy is secured on the Property. We will give you 24 hours' notice if we want to do this.
Again we contacted Homes4U to remind them that we had entered into a joint ‚€‚Ëœassured shorthold tenancy' not a ‚€‚ËœHouse in Multiple Occupation' (HMO) as would be the case in a student let, bearing in mind of course that we were also paying a premium for this to be the case. It should also be noted that only one of the three tenants was a student. Homes4U again stated that there is nothing we can do about this and ƒÂ¢‚€‚Ëœit is what it is'.
We're now March and we have had 10 viewings to date, we currently have a viewing once or twice a week. Of course we can't take time off work to accommodate this on that frequency so essentially this means we have strangers wandering around our bedrooms twice a week without us being present. On three occasions Homes4U have failed to give us the 24 hours' notice required by the contract. A couple of weeks ago they failed to lock the front door upon completing a viewing and left the property unsecure. Last week I asked that a viewing be rescheduled as I had been on nightshift and would be in bed and they refused stating that they'd let themselves in. This we now feel is a clear case of harassment and they are failing to give us ‚€‚Ëœquite enjoyment of the property' our legal right.
Then there is the issue of visiting contractors. With six months now passed since we reported the issues we have ramped up pressure on Homes4U to fix these issues reminding them of their legal obligations. It took a threat of reporting them to the councils environmental health team before they took any notice. So now they are sending contractors round 3 or 4 times a week to '‚€‚Ëœlook' at issues but with no authority or work order to carry out the required repairs. Jointly we have taken around 2 weeks of work to facilitate their visits, around half of the time they don't bother to turn up. Homes4U have stopped managing this themselves and instead have passed my personal contact details (without my authorisation) on to a number of contractors from me to arrange their visits directly.
Last week the leaking en-suite got worse, water is passing through the poorly grouted tiles and saturating the ceiling below. On this occasion water made its way to the light fixture and shorted out, arcing and smoking. I immediately called the agency emergency number (it was a Friday night, out of hours) nobody initially answered but we finally got through 3 hours later. We were then told not to worry about this, it not dangerous as the circuit will trip, they'll try and get somebody to us the following afternoon. I was gob smacked, even when I told them I was an qualified and practising electrician I was told that they know best and not to worry. It wasn't until I threatened to call the fire brigade that they had an electrician call me to discuss the issue over the phone. I eventually isolated the circuit myself with no electrician attending for another 24 hours.
Again last week having been told that the sitting room fire escape window had been fixed I attempted to open it to air the room. The window fell out of its frame onto me. I again contacted their emergency number and they sent somebody out to carry out a repair. I use the term repair lightly though as what they actually did was screw the fire escape window shut. It took another threat of reporting them to the council and 7 days passed before they carried out a safe repair.
Having spoken to a number of contractor now that have attended the property they all say the same thing. Homes4U won't authorise them to carry out the repairs that they report to be required and instead tell them to do the minimum necessary as lowest cost. A first I was blaming the workmanship of shoddy contractor but I can now see that this clearly isn't the case. They are almost as frustrated as I am.
Speaking to Home4U agents on the phone is a distressing experience, they are rude, obnoxious and present a clear disregard for our safety. Cleary profit is put before the safety of the tenants. Our first experience of them was a pleasant one; as soon as the contract was signed though this all changed.
My concern though is we are all mature and know where we stand in terms of our rights and the law. I'm a professional engineer and know what is safe and what isn't despite Homes4U trying to mislead me. Given that Homes4U cater mainly for students I worry about those that don't have the experience to deal with this shambles of a company and recognise the significant risks that Homes4U are quite happy to disregard and say don't worry about that; water saturated electrical fittings, exposed electrical conductors, lack of a gas safety inspection certificate.
We have now reported all of the safety hazards to the council, they have given the landlord 10 days to fix the issues, 7 days have passed but as yet we have not seen any progress. It's then our intention to report Homes4U to the property ombudsman.
In summary our experience of dealing with this agency has been a shambles. It's stressful, depressing, we have genuine concerns for our safety and quite frankly the last few months have been a misery. I can't suggest strongly enough that you steer well clear of Homes4U Manchester.
In September 2014 I and two friends found a property advertised on-line by Homes4U, a property management agency based in Manchester. Homes4U has 4 offices located around the city and cater mainly (though not exclusively) for the cities student population.
We arranged a viewing of the property and the sales agent showed us a couple of properties in the newly developed Grove Village area of Ardwick. Both properties were similar, though one had some ongoing building works across the street which looked as though it would be quite noisy so we decided to go for the other. The property itself was a 4 bedroom mid-terrace house with front and back garden, one en-suite bedroom a decent sized kitchen and a very small sitting room, spread out over three floors. There was a few issues but the friendly sales agent assured us that all of these were in hand and on their way to being fixed, the location was ideal too. We went to the office to fill out the paperwork.
The staff in the city centre branch seemed friendly and courteous. In our group was two mature post grads doing further studies at Manchester University, and myself a working professional. We requested that we let the house in its entirety on a joint agreement; we didn't like the idea of the fourth bedroom being rented out to somebody unknown to us. Homes4u agreed to this on the basis that we'd have to split the cost of the four rooms between three of us; this meant we were paying a little bit over the odds but we were happy enough with this. The monthly rent for the property was to be ‚£1065.99. We paid a deposit of ‚£1230 and signed the joint assured shorthold tenancy agreement for a fixed term of 12 months. The only issue that arose at this time was they asked one of our group, an overseas Phd student from the US, to pay her rent in 4 instalments, 4 months upfront. This seemed a bit unfair but we weren't in a position to argue about this, we needed somewhere to stay urgently.
A few days later we moved in. We immediately carried out a full inventory and check of the property listing a number of issues on the checklist provided by Homes4U. This paperwork was returned to them in person within a few days and again we were assured all of the issues would be quickly resolved. There was a few serious issues though, damaged electrical sockets with exposed conductors, a leak from the en-suite shower that poured into the room below, a bedroom fire escape window that was detached from its hinges and light fixtures dangling on their supply cables again with exposed conductors. There was a few more cosmetic issues too. And although this didn't become apparent until recently, we were never provided with a gas safety inspection certificate, something Homes4U were legal obliged to do.
Six months have passed and the majority of these faults still exist, despite chasing Homes4U they have shown no urgency in fixing these significant hazards and have shown no regard for our safety.
Repairs aside for now, the first issue started in November, one of our party suffered a mental breakdown and was advised by his doctor to take some time out from his studies, this meant him leaving Manchester and returning home. A clause in the contract does state that we are allowed to replace tenants on the joint agreement with no mention of any fees. The vacating tenant agreed to keep paying rent until a replacement was found. Within days I'd found a replacement myself, a colleague from work. We visited the city centre branch to fill out the necessary paperwork. We were then surprised to be told that we would EACH have to pay a fee of ‚£100 pounds to have a name replaced on the contract. On asking what this was for we were told it was the standard fee for a new contract; we argued that this was a modification to the existing one but they wouldn't have it. It's understandable that the new party would have to pay a fee for credit checks etc but I can see no reason why the remaining tenants had to pay the same. It seemed this was a money making exercise and Homes4U failed to provide and evidence to the contrary. Again with no option we paid the obscene fee to ensure we still had a roof over our heads.
One week later we received a text from Homes4u stating that a viewing had been arranged on the property. I immediately called Homes4u to discuss this with them. We were only 3 months into the original 12 month fixed term. Homes4U stated that it was normal for views to take place from November onwards for the following student year (September). The contract states the following:
15) When this contract ends
1. You agree to allow us to show future tenants around the Property in the last 28 days of the tenancy, except where the Property in occupied by students, in which case we will conduct viewings starting from the first day of November and continuing until a new tenancy is secured on the Property. We will give you 24 hours' notice if we want to do this.
Again we contacted Homes4U to remind them that we had entered into a joint ‚€‚Ëœassured shorthold tenancy' not a ‚€‚ËœHouse in Multiple Occupation' (HMO) as would be the case in a student let, bearing in mind of course that we were also paying a premium for this to be the case. It should also be noted that only one of the three tenants was a student. Homes4U again stated that there is nothing we can do about this and ƒÂ¢‚€‚Ëœit is what it is'.
We're now March and we have had 10 viewings to date, we currently have a viewing once or twice a week. Of course we can't take time off work to accommodate this on that frequency so essentially this means we have strangers wandering around our bedrooms twice a week without us being present. On three occasions Homes4U have failed to give us the 24 hours' notice required by the contract. A couple of weeks ago they failed to lock the front door upon completing a viewing and left the property unsecure. Last week I asked that a viewing be rescheduled as I had been on nightshift and would be in bed and they refused stating that they'd let themselves in. This we now feel is a clear case of harassment and they are failing to give us ‚€‚Ëœquite enjoyment of the property' our legal right.
Then there is the issue of visiting contractors. With six months now passed since we reported the issues we have ramped up pressure on Homes4U to fix these issues reminding them of their legal obligations. It took a threat of reporting them to the councils environmental health team before they took any notice. So now they are sending contractors round 3 or 4 times a week to '‚€‚Ëœlook' at issues but with no authority or work order to carry out the required repairs. Jointly we have taken around 2 weeks of work to facilitate their visits, around half of the time they don't bother to turn up. Homes4U have stopped managing this themselves and instead have passed my personal contact details (without my authorisation) on to a number of contractors from me to arrange their visits directly.
Last week the leaking en-suite got worse, water is passing through the poorly grouted tiles and saturating the ceiling below. On this occasion water made its way to the light fixture and shorted out, arcing and smoking. I immediately called the agency emergency number (it was a Friday night, out of hours) nobody initially answered but we finally got through 3 hours later. We were then told not to worry about this, it not dangerous as the circuit will trip, they'll try and get somebody to us the following afternoon. I was gob smacked, even when I told them I was an qualified and practising electrician I was told that they know best and not to worry. It wasn't until I threatened to call the fire brigade that they had an electrician call me to discuss the issue over the phone. I eventually isolated the circuit myself with no electrician attending for another 24 hours.
Again last week having been told that the sitting room fire escape window had been fixed I attempted to open it to air the room. The window fell out of its frame onto me. I again contacted their emergency number and they sent somebody out to carry out a repair. I use the term repair lightly though as what they actually did was screw the fire escape window shut. It took another threat of reporting them to the council and 7 days passed before they carried out a safe repair.
Having spoken to a number of contractor now that have attended the property they all say the same thing. Homes4U won't authorise them to carry out the repairs that they report to be required and instead tell them to do the minimum necessary as lowest cost. A first I was blaming the workmanship of shoddy contractor but I can now see that this clearly isn't the case. They are almost as frustrated as I am.
Speaking to Home4U agents on the phone is a distressing experience, they are rude, obnoxious and present a clear disregard for our safety. Cleary profit is put before the safety of the tenants. Our first experience of them was a pleasant one; as soon as the contract was signed though this all changed.
My concern though is we are all mature and know where we stand in terms of our rights and the law. I'm a professional engineer and know what is safe and what isn't despite Homes4U trying to mislead me. Given that Homes4U cater mainly for students I worry about those that don't have the experience to deal with this shambles of a company and recognise the significant risks that Homes4U are quite happy to disregard and say don't worry about that; water saturated electrical fittings, exposed electrical conductors, lack of a gas safety inspection certificate.
We have now reported all of the safety hazards to the council, they have given the landlord 10 days to fix the issues, 7 days have passed but as yet we have not seen any progress. It's then our intention to report Homes4U to the property ombudsman.
In summary our experience of dealing with this agency has been a shambles. It's stressful, depressing, we have genuine concerns for our safety and quite frankly the last few months have been a misery. I can't suggest strongly enough that you steer well clear of Homes4U Manchester.
Comment on agent fees
In November, one of our party suffered a mental breakdown and was advised by his doctor to take some time out from his studies, this meant him leaving Manchester and returning home. A clause in the contract does state that we are allowed to replace tenants on the joint agreement with no mention of any fees. The vacating tenant agreed to keep paying rent until a replacement was found. Within days I¢â‚¬â„¢d found a replacement myself, a colleague from work. We visited the city centre branch to fill out the necessary paperwork. We were then surprised to be told that we would EACH have to pay a fee of ‚£100 pounds to have a name replaced on the contract. On asking what this was for we were told it was the standard fee for a new contract; we argued that this was a modification to the existing one but they wouldn¢â‚¬â„¢t have it. It¢â‚¬â„¢s understandable that the new party would have to pay a fee for credit checks etc but I can see no reason why the remaining tenants had to pay the same. It seemed this was a money making exercise and Homes4U failed to provide and evidence to the contrary. Again with no option we paid the obscene fee to ensure we still had a roof over our heads.Attachments
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Opening Hours
Address
homes4u ltd
Withington House
Wilmslow Road
Withington,Manchester
Greater Manchester
M20 3FU
0161 448 0090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 25% | £0 | £0 |
| Lettings | 100% | 27% | £290 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 5 | 24 | 28 | 7 | 0 | 6 | 0 | 1 | 2 |
Areas covered
- M20 M14 M13 M21 M19
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- Block Management
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- Conveyancing
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Jun 24,2022
Jun 24,2022
1
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Homes4U are by far (by far) the worst company I ever had to deal with. They are really really really bad. They are awful. They made the process of my getting the flat actually a 5 months affair, but because I was a bit stubborn ...
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Feb 03,2022
Feb 03,2022
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Homes4u are not trustworthy. Had them managing property for me for students. They charged me every month for repairs, so many repairs that I no income for 18 months out of 2 years they manged due to number of repairs. Funny thing was that tenants were ...
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Jan 13,2021
Jan 13,2021
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Homes4U are simply the worst letting agent I have ever experienced. If you have found the ideal property but find it is let by H4U, I would strongly recommend finding an alternative.
Ever since moving in, we have experienced nothing other than dreadful ...
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Oct 17,2020
Oct 17,2020
2
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I let a HMO property through Homes4U Withington for 6 years. I am not local and entrusted them to manage and maintain my property.
For the first few years, they offered a service that can be described as satisfactory. There has been a significant deterioration ...
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Aug 26,2020
Aug 26,2020
3
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I've never left reviews before, I think this is my first ever review but I am so livid with the company, I honestly wish I could rate them lower than 1 star.
Please read the reviews and listen to what people are saying, I made the ...
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Aug 23,2020
Aug 23,2020
2
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We had no problem with this company until we vacated our property on 28th of July. To this day we have still not been told how much deposit we are getting back, let alone received anything. They are blatantly denying our calls as well now. ...
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Apr 27,2020
Apr 27,2020
0
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When my partner and I decided to rent a property through Homes4U, we thought that the application process would go smoothly. Little did we know. After paying the holding deposit, they asked for a lot of private information. But the worst part was that ...
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Apr 15,2020
Apr 15,2020
1
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I am a landlord, i have had so many bad experiences with Homes4u. They never responded to my emails, they are always on the phone if you call. They do not chase late payments but still take their money. They are currently in breach ...
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Apr 22, 2020
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We are really sorry that you are unhappy and we have not been able to resolve the matters you have raised. We have responded in full off line
In the current global health crisis we are working in line with the Government guidance. We are not currently attending inspections on properties during lockdown, this follows advice from professional industry bodies.
We are doing so in order to protect the health and safety of our staff, clients, contractors and anyone who they may come into contac ...
Nov 11,2019
Nov 11,2019
0
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AVOID THIS COMPANY.
The worst customer service ever. AVOID IF YOU CAN. One of our rooms is inhabitable because of a huuuge mould problem caused by a leak. TWO MONTHS LATER it still isn't fixed....
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Aug 15,2019
Aug 15,2019
3
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Shameful service and staff that don't care or listen. My daughter and her friends rented a property with Homes4U, Withington Branch, from 2018-2019. There were problems from the very day they moved into the property - it was so dirty I ended up going ...
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Jun 21,2019
Jun 21,2019
1
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we lost out on a great property just because their manager said they dont allow skype/live video viewings (we live in london). one of the few agents that dont allow this for some reason....
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Apr 17,2019
Apr 17,2019
0
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Referencing process is a joke. If you work for small businesses you have no chance. After submitting excessive amounts of evidence of income, still refused. Waste of time and money....
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Apr 17,2019
Apr 17,2019
0
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Referencing process is a joke. If you work for small businesses you have no chance. After submitting excessive amounts of evidence of income, still refused. Waste of time and money....
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Apr 11,2019
Apr 11,2019
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The rents have been passed on to us promptly. All queries were answered either the same or the following day. Tracey Davies has been especially helpful and knowledgeable in everything we asked her....
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Comment on agent fees
Reasonable
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Feb 04,2019
Feb 04,2019
1
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As new landlords of a newly renovated house we chose Homes4U based on ratings off the internet which seemed fine however after our dealings with several employees at the Fallowfield & Withington branches I would not recommend them at all. We chose to pay for ...
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Comment on agent fees
Bad & expensive for the lack of service offered.
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Oct 03,2017
Oct 03,2017
2
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Appalling aggressive behaviour by the Lead property manager towards a student on 29th September Friday afternoon in the Withington office.
Causing undue distress to the individual who was only trying to get some answers and help with regards to some documents and a reported issue ...
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Comment on agent fees
The tenants paid a service fee to the agent for the house. What is this fee for? Appalling service?
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May 30, 2019
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I'd just stop paying rent. They will soon sort it out. ...
Jul 27,2017
Jul 27,2017
5
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Do not use this company! Was given a filthy house when we moved in. Once we paid the deposit homes 4 u refused to help with any of our problems which included a house left dirty by previous tenants, fridge not working, cooker not working. Despite ...
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Comment on agent fees
Bad
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Jul 26,2017
Jul 26,2017
2
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Like most reviews say, they have a very 'not my problem' attitude. If you email them complaining of an issue, you're either going to be redirected to another member of staff, or not hear back from them at all. Waited a month just to get ...
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Apr 03,2017
Apr 03,2017
3
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Extremely rude and unprofessional, turning up without prior arrangement, not locking the door after viewing the property and lying to future residents about the condition of the house....
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Comment on agent fees
They do not deserve the agency fees
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Dec 23,2016
Dec 23,2016
1
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Extremely rude and made comments on personal relationships which was unnecessary. Just because we are students doesn't give her a right to be so condescending. Unprofessional and kept threatening us, which is unnecessary as we are adults and her unpleasant demeanour was uncalled for....
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Jul 26,2016
Jul 26,2016
3
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My four friends and I rented a property with homes4u from the years 2015-2016 during our final year of uni. Throughout the year, they were slow to help when problems in the house occurred (our freezer brought and it took them 8 months to deliver ...
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Comment on agent fees
Normal, but they make up for it by claiming on your deposit
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Aug 20,2014
Aug 20,2014
3
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I was told I could move in without issue on a certain day but when I arrived to collect keys I was told I was not allowed (despite being told on the phone and sending an email two weeks before arriving). They never attempted to ...
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Aug 26, 2014
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Hi, thank you for taking the time to review our service and I am sorry to hear you have not been happy. At homes4u we take customer service very seriously and have a customer care and complaints procedure in place which can be downloaded from our website http://www.homes4u.co.uk/about-us/.
I would like to look further into the specifics of your complaint. Please email [email protected].
Regards
Anthony Leach
Operations Manager ...
Jul 25,2014
Jul 25,2014
0
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Homes4u were perfectly good agents, although things were a bit slow. I think we confused matters with the fact that whilst one of us was a student they received a stipendiary wage, and guarantors emails were sent out pretty late because of that. It ...
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Comment on agent fees
They were relatively high given that they covered an application only. Though not as high as others in Manchester.
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Jul 25, 2014
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Thank you for taking the time out to review homes4u. We note your comments on the time scales for paperwork and will review to avoid it happening again. We are pleased you were happy with the service and hope to be able to help you with your housing requirements in the future.
Best of luck in your new home
Ann Durrell Operations Executive ...
Jul 20,2014
Jul 20,2014
3
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this helpful
This has been the most appalling customer service I have ever experienced. As far as I am concerned the place could be run "*" better!
From day one, nothing has been executed with the professionalism I'd expect from a popular letting agency. When complaints have been ...
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What agent could do to change your mind?
Too much damage has been done. All staff could do with being out on a public relations course to understand the business of property rentals. Every conversation I have had with a member of staff has been contradicted by another member of staff to suit their argument at the time. Nothing was straight forward. Example: On the day of moving out of the property, my fellow tenant and I returned the keys to the office. We asked the staff member whether we should bring out utility account closure letters. She insisted that all we really needed was our final readings and that would be enough to have our deposits returned. We have since had an email filled with attitude, declaring we need to send our account closure letters.Attached Filesnbsp;
Comment on agent fees
Shouldn't charge for the worst service possible
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Jul 22, 2014
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Hi Madeleine, we are sorry to hear you are not happy, we take customer service very seriously and have a customer care and complaints policy in place which can be downloaded from our website http://www.homes4u.co.uk/about-us/
We would like the opportunity to try and resolve your complaints, please could you email full details to [email protected]
Ann Durrell Operations Executive homes4u ...
Feb 14,2014
Feb 14,2014
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Homes e4U let our student home to 4 students within 2 months of asking - very positive and very professional. Andrew Harrison visited the property and took photographs and handled the initial paperwork that we completed. Good communication on email and by telephone - very impressed....
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Jan 07,2014
Jan 07,2014
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The agency were very helpful and arranged a house viewing for us immediately, making sure it was suitable for us all. As students, they helped us with the application process and made us feel welcome to contact them if we had any questions, which they ...
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Nov 21,2013
Nov 21,2013
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It was my pleasure to deal with you , I found all the support and help to find the properties that I am looking for . Would like to take this opportunity to thank all the professional staff specially Miss Shazia...
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Nov 19,2013
Nov 19,2013
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Took a long time to sell but eventually sold at the price originally expected to sell at. Delay largely due to purchaser problems.
Staff always pleasant and helpful
Only hopefully constructive criticism/comment is that the agency could have done better in initiating contact to ...
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Nov 18,2013
Nov 18,2013
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We dealt with Anthony throughout our purchase and he was extremely knowledgeable and friendly. Anthony also kept us fully informed and liaised with our future tenants on our behalf. We are currently letting out the house to students and Anthony (and the team) will be ...
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Oct 29,2013
Oct 29,2013
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I rent an one bedroom flat in Fallowfield, Manchester from Homes4u. I am very happy with the location and condition of the property. Homes4u is trustworthy. In addition, Suzanne is very nice and helpful....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Care & Complaints Procedures
Care
homes4u, as a member of the Ombudsman for Estate Agents Scheme, aims to provide outstanding levels of service to all of our customers. In respect of property sales, we support the Which? Move It Campaign, and are committed to the 'We Promise' Code: We commit to help you to buy/sell your home with integrity and
professionalism.
In order to do this, we make the following promises:
- We will value your property accurately
- We will declare any conflict of interest
- Our contracts do not include unfair contract terms
- We will ensure that you understand the contract you sign
- We will check that buyers are in the position to fund the transaction, but we will not force buyers to take our mortgage advice
- We will pass on all offers immediately and in writing
- We will accurately reflect your home in advertising
- We will be honest about the property you are buying
- We will give you a weekly update about your transaction
- We will deal with any complaints fairly and speedily
We observe the regulations of the Estate Agents Act '79, the Property Misdescriptions Act '91, Data Protection and Money Laundering.
We observe the Manchester Student Homes Code in respect of our private halls, and in the handling of all of our lettings we commit to:
- We will accurately reflect property in advertising
- We will be honest about the property you are renting
- Our contracts do not include unfair contract terms
- We will ensure that you understand the contract you sign
- Our contracts will always give contact details for the landlord or managing agent
- All prospective tenants will have the opportunity to view property for letting, whilst recognising current tenants' right to 24 hour notice
- We will notify landlords of legal obligations which apply to renting property
- We will keep Landlords updated with the letting and contract process
- We will deal with any complaints fairly and speedily Equal Opportunities Statement
homes4u will ensure no person or group of persons will be treated less favourably by us than any other person or group of persons because of their age, race, colour, ethnicity, religious or national origin, gender, disability, appearance, marital status, sexual orientation or social status.
Complaints
In order to ensure that these standards are maintained, we have introduced a complaints procedure, which provides for any grievances to be handled internally.
We commit to taking your grievance seriously. We will listen, investigate and confirm our findings to you in a speedy, impartial and honest way.
If you believe you have a grievance, please write in the first instance to the Manager of the branch concerned (contact us), outlining the details,
within three months of the incident. Your letter will be acknowledged within 3 working days, detailing steps that will be taken to investigate the matter.
Your complaint will be thoroughly investigated according to our in-house procedures, and a written reply will be sent to you within 14 days of
receipt of your initial letter. If you are not satisfied with the outcome of our initial investigation, we will offer you the further opportunity to have your grievance reviewed by the Managing Directors Office. If we fail to conclude our investigations within three months from when the complaint was first submitted in writing, it can be referred to the Ombudsman.
In the even that the final review as details above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by homes4u. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 3 months from the date of written notification to ourselves.
We apologise if you feel you have not received the level of service expected from homes4u as managing agents. We act as agents for private landlords and on the majority of occasions require consent from the landlord to carry out work. I can see from your correspondence with our Property Management Department that many of your points have been raised and responded to. If you feel this is not the case and you would like to raise a formal complaint, please follow our customer care and complaints procedure which is available here http://www.homes4u.co.uk/about-us/.
Regards
Anthony Leach
Operations Manager