Chester, CH1
2/5, 27 reviews
30% recommended
60% sales valuation accuracy
40% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction

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“As soon as the money for their fee's had gone ......”

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Mar 18,2015
Minithumbdown
By: 'karin'
Mar 18,2015
3 people found
this helpful
As soon as the money for their fee's had gone from my debit card to their machine, they seemed to put me in the back burner. Due to unexpected circumstances I ended up homesless, needed somewhere to live. After over a month of waiting to move into the property I'd paid all costs for, I finally get the keys, but no apology. The landlord was nosey, as well as noisy, and when it came to viewing the property, he would choose a time when I was working a nights shift (always kept him well up to date with shift pattern). When I'd decline and ask to rearrange, 'Nicky' from the chester branch would ring me up with her attitude and push and push. When it came time to leave, they were even less helpful, getting my deposit back from the TDS was a nightmare, they exceeded the mandatory 10day return time, they didn't care, they didn't help, and consequently, I am claiming back their estate agency fees because I do not believe in paying £210 to be lied to and spoken to like a child.
What agent could do to change your mind?
Once they were received the staff forgot about me. Didn't earn the ‚£210 at al!!!!!!
Attached Filesnbsp;
Comment on agent fees
Once they were received the staff forgot about me. Didn't earn the ‚£210 at al!!!!!!
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By: Nicky
Mar 28, 2015
I am very sorry you feel let down by the service we provide from Swetenhams. With regards to a timely move in, we cannot do this until all paperwork is signed and all references returned. We did not manage this property so it was a simple tenant find only service. With regards to claiming your deposit back this is between yourself and your Landlord to agree and we cannot get involved by law. Please remember that by signing a tenancy agreement you are agreeing to give adequate and reasonable access to us for viewings in order to secure a new tenant for our Landlord. We have since re-let this property for the Landlord and the current tenants are very happy with the service they received from us.

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Latest Reviews

View all Reviews 27
7th May 2024
reviewed by 'Jon'
“Terrible service, dont do what they say, poor Communication and unacceptable service levels...”
12th Apr 2022
reviewed by 'Andy'
“Poor - their fee is not in line with market. It was justified to me on the basis that they ......”
10th Mar 2022
reviewed by 'Ellie'
“Re Swetenhams Chester I can't comment on the lettings team as they seem to have positive reviews but what I ......”
21st Jun 2021
reviewed by 'BUNGALOW'
“INITIALLY FRIENDLY AND EFFICIENT AND KNOWLEDGEABLE CONTACT. THEN EXPERIENCE WITH THE REST OF THE TEAM NOT ONLY FRIENDLY, WELCOMING AND ......”
22nd Dec 2020
reviewed by 'Esraa'
“We rented a house with swetenhams , Thayf was so helpful and pleasant from day 1, the viewings were covid safe and ......”
26th Nov 2019
reviewed by 'Tori'
“This Company manage a rented property next door to our house. The fire alarm has been continually sounding for 6th ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Swetenhams
28 Lower Bridge Street
Chester
Cheshire
CH1 1RS
01244 321321

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 40% £120,000 £215,000
Lettings 100% 75% £600 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 3 3 1 3 0 3 0 10
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Terrible service...”

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May 07,2024
Minithumbdown
By: 'Jon'
May 07,2024
1 people found
this helpful
Terrible service, dont do what they say, poor Communication and unacceptable service levels...
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“Poor - their fee is not in line with market. ......”

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Apr 12,2022
Minithumbdown
By: 'Andy'
Apr 12,2022
2 people found
this helpful
Poor - their fee is not in line with market. It was justified to me on the basis that they offered above average. So far, they have failed to do basic things correctly. Viewings have been arranged without appointments, and can't lift a phone to ...
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“Re Swetenhams Chester...”

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Mar 10,2022
Minithumbdown
By: 'Ellie'
Mar 10,2022
3 people found
this helpful
Re Swetenhams Chester I can't comment on the lettings team as they seem to have positive reviews but what I can say - if you thinking of selling your house with Swetenhams , please give it some serious consideration . There was one lady called Joanne who ...
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By: Andy N
Apr 12, 2022
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Agreed - I wish I had come across this earlier. The service from branch on basic things is simply not there. ...

“SELLING PROPERTY...”

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Jun 21,2021
Minithumbup
By: 'BUNGALOW'
Jun 21,2021
0 people found
this helpful
INITIALLY FRIENDLY AND EFFICIENT AND KNOWLEDGEABLE CONTACT. THEN EXPERIENCE WITH THE REST OF THE TEAM NOT ONLY FRIENDLY, WELCOMING AND HELPFUL BUT PROACTIVE. ALWAYS AVAILABLE TO ANSWER ANY QUESTION PUT TO THEM. VERY SUPPORTIVE WHEN COMPLETING FORMS....
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“Easy and efficient !...”

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Dec 22,2020
Minithumbup
By: 'Esraa'
Dec 22,2020
0 people found
this helpful
We rented a house with swetenhams , Thayf was so helpful and pleasant from day 1, the viewings were covid safe and easy, he was so efficient and made everything so easy for us I didn't have to worry about the stress of moving out, he was ...
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“Go elsewhere ......”

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Nov 26,2019
Minithumbdown
By: 'Tori'
Nov 26,2019
2 people found
this helpful
This Company manage a rented property next door to our house. The fire alarm has been continually sounding for 6th days. Nobody is living in the property and they have ignored all phone call I have made to ask what action is being taken. If ...
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“Proactive and efficient...”

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Jun 03,2019
Minithumbup
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Fraser
By: 'HOOLE'
Jun 03,2019
0 people found
this helpful
My partner and I were made unintentional landlords in 2018 due to an international relocation opportunity. We decided to enrol the services of Swetenhams Chester branch to find a tenant and manage our property in Chester for the duration of our expatriation. We would like to ...
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“Excellent service...”

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Dec 12,2018
Minithumbup
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mark
By: 'Sue'
Dec 12,2018
0 people found
this helpful
My property was let within about one month of Swetenham's marketing it. Fraser Purcell at the Chester office did a superb job. My maintenance contact is Mark Dann. He has been extremely efficient and very patient with quite a handful of tenant requests. He has ...
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“Tony G....”

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Nov 26,2018
Minithumbup
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mark
By: 'Tony'
Nov 26,2018
0 people found
this helpful
I have had significant problems with this agency for a long period of time. In the last six months, however, I have noticed a significant change in their approach to their responsibilities as a letting agent. Whether this is due to a change of 'culture' ...
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“Great Letting Agency...”

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Oct 16,2018
Minithumbup
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mark
By: 'RuthW'
Oct 16,2018
1 people found
this helpful
I have lived in this rented property for a year now, and have had a pleasant experience from the start, so far. The process for contracts and moving in was extremely smooth and easy, and any problem so far- which has been very few, has ...
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“Improving...”

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Oct 16,2018
Minithumbup
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mark
By: 'B'
Oct 16,2018
0 people found
this helpful
I've been renting through Swetenhams in Chester for 5 years now. The property I rent has an excellent landlord who I've struck up a good working relationship with. When I first relocated to Chester, I found the whole process of moving in pretty straight forward and ...
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“USELESS...”

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Sep 04,2018
Minithumbdown
By: 'Andrew'
Sep 04,2018
4 people found
this helpful
A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished ...
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Comment on agent fees
I am so convinced that they couldn't sell either of the properties in question that I don't think we'll ever find out what their fees are.
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“Horrendous...”

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Jul 19,2018
Minithumbdown
By: 'Emeraldella'
Jul 19,2018
2 people found
this helpful
Please avoid this estate agents, they were absolutely horrendous. They have not got a clue. They arranged viewings and never told us, they listed our property on the internet without our approval and with incorrect details, they had several different people visiting our house , valuer, ...
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Bad
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“Never call you back when you ask them to, terrible ......”

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Mar 01,2018
Minithumbdown
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Katie
By: 'Tenant'
Mar 01,2018
2 people found
this helpful
Never call you back when you ask them to, terrible customer service skills, will take you over a month to get a deposit back if renting and they never ever keep you updated. Will happily take your money but once you are no longer a ...
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Comment on agent fees
Very bad, tried to charge to renew tenancy for a year long period. We only wanted monthly and was £100+, rent was outrageous for quality of property!
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“Appalling service and attitude. Total incompetence. Lost the keys to ......”

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Oct 13,2016
Minithumbdown
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Scott,
By: 'Disgusted'
Oct 13,2016
6 people found
this helpful
Appalling service and attitude. Total incompetence. Lost the keys to the property I purchased and then fabricated a whole story about how the keys had actually been handed over. Liars. Have been left without one single front door key meaning I have to meet family ...
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Comment on agent fees
Don't pay for the broker service, they do nothing.
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“Avoid! Absolute rubbish service. On the market for 18 months, no ......”

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Sep 07,2016
Minithumbdown
By: 'Fed'
Sep 07,2016
4 people found
this helpful
Avoid! Absolute rubbish service. On the market for 18 months, no viewings, no communication. When I phoned up to remove from the market they didn't know who I was, made no effort to ask why I was withdrawing. Very disappointing. Nicholas Bowden promised we wouldn't be ...
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Comment on agent fees
Agents fees were reduced as we'd previously tried to sell and service was bad. Was told staff had changed.
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“Terrible service from day one, lies about the package and ......”

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Dec 10,2015
Minithumbdown
By: 'Neil'
Dec 10,2015
4 people found
this helpful
Terrible service from day one, lies about the package and support they offer, no proactive marketing of the property. 3 viewings were messed up in the space of a couple of weeks. Poor communication and constant lies. I would avoid Swetenhams Chester at all costs as ...
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What agent could do to change your mind?
Lied about the fees at first in order to get us on board
Attached Filesnbsp;
Comment on agent fees
Lied about the fees at first in order to get us on board
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“Arrangement was made for valuation on above property June 2015 for ......”

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Jul 28,2015
Minithumbdown
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nicholas
By: 'Mrs'
Jul 28,2015
6 people found
this helpful
Arrangement was made for valuation on above property June 2015 for mr Bowden to visit for 11.00am appointment. Waited till 11.30am then phone agents office said he had left. Still failed to turn up, no apology or reason havn,t heard anything since....
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“I'm going along with everything that anyone else has said ......”

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May 05,2015
Minithumbdown
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Adam
By: 'Davies'
May 05,2015
3 people found
this helpful
I'm going along with everything that anyone else has said about Swetenhams Chester. To say they are diabolically awful is quite an understatement. They claim to be Chester's Premiere Estate Agents ƒÂ¢‚€‚“ Lord help the rest!! On 27th March 2015 I instructed Adam Palmer of Swetenhams Chester ...
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What agent could do to change your mind?
They could tell the truth about the service they offer (or don't offer to be exact). They could perhaps make some attempt to keep in touch with their clients. How they can afford to pay their staff I don't know 'cause they know absolutely nothing about selling houses!
Attached Filesnbsp;
Comment on agent fees
I had to pay ‚£150.00 for photographs before my house could be marketed. I paid the money, the photographer took the photos but my house has not been marketed by Swetenhams. Can I get my money back??
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“I have dealt with Swetenhams many times over the years ......”

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Apr 01,2015
Minithumbup
By: 'nicky01'
Apr 01,2015
1 people found
this helpful
I have dealt with Swetenhams many times over the years and have they have always rented my house out very quickly and have found great tenants. They are really friendly and go above and beyond to help me with my properties. They also always get ...
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“As soon as the money for their fee's had gone ......”

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Mar 18,2015
Minithumbdown
By: 'karin'
Mar 18,2015
3 people found
this helpful
As soon as the money for their fee's had gone from my debit card to their machine, they seemed to put me in the back burner. Due to unexpected circumstances I ended up homesless, needed somewhere to live. After over a month of waiting to ...
read full review
What agent could do to change your mind?
Once they were received the staff forgot about me. Didn't earn the ‚£210 at al!!!!!!
Attached Filesnbsp;
Comment on agent fees
Once they were received the staff forgot about me. Didn't earn the ‚£210 at al!!!!!!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicky
Mar 28, 2015
View all comments (1)
I am very sorry you feel let down by the service we provide from Swetenhams. With regards to a timely move in, we cannot do this until all paperwork is signed and all references returned. We did not manage this property so it was a simple tenant find only service. With regards to claiming your deposit back this is between yourself and your Landlord to agree and we cannot get involved by law. Please remember that by signing a tenancy agreement you are agreeing to give adequate and reasonable acce ...

“Terrible. They definitely take a laid back, none proactive attitude ......”

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Mar 12,2015
Minithumbdown
By: 'Anon'
Mar 12,2015
4 people found
this helpful
Terrible. They definitely take a laid back, none proactive attitude to selling your property. Lack of actual viewings, disinterested staff, numerous last minute cancellations ( including 1 after we ended a break early in order to come back and prepare the house!), constant requests for information we ...
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“Terrible experience with these agents. Even before we started the ......”

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Jul 21,2014
Minithumbdown
By: 'cb5678'
Jul 21,2014
9 people found
this helpful
Terrible experience with these agents. Even before we started the buying procedure we'd had problems with them such as them not turning up for viewings for example we had arranged with them to view a property at 4pm with a tradesman - I had rung ...
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“Possibly the most disorganised bunch of fools I've ever met.........”

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Apr 28,2014
Minithumbdown
By: 'David'
Apr 28,2014
7 people found
this helpful
Possibly the most disorganised bunch of fools I've ever met... Firstly: couldn't arrange viewings before half 8 or after 5 ( or whenever dark!!!) and limited availability at weekends... so absolutely no use for house searching between nov and February for anybody who works. 2nd: when an offer ...
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“Met Susanna Forestill last night @530 I accompanied my son he ......”

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Nov 21,2013
Minithumbdown
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Susanna
By: 'Gail'
Nov 21,2013
4 people found
this helpful
Met Susanna Forestill last night @530 I accompanied my son he had to take in his passport as ID why I don't know the mortgage isn't with them and we have a Financial Advisor anyhow she was extremely curt and rude. All she tried to do ...
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“I honestly dont know how such a good company can ......”

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Aug 09,2013
Minithumbdown
By: 'fool'
Aug 09,2013
5 people found
this helpful
I honestly dont know how such a good company can have attitude and a really poor client service? Myself and my wife are still in the process of looking to buy, i highly doubt we will use this company again! the first time this happened, ...
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What agent could do to change your mind?
well they could make use of a phone and call their potential buyers or renters as they clearly are afraid of making calls. and maybe the company should invest in a pocket watch or wrist watch as they clearly have no indication of what a booked meeting actually is.
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“I would not recommend Swetehams to my worst enemy. Any ......”

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Dec 16,2012
Minithumbdown
By: 'lauren'
Dec 16,2012
6 people found
this helpful
I would not recommend Swetehams to my worst enemy. Any one who is looking to rent a home do NOT use the Chester Swetenhams. My partern and I were looking for a home to rent in chester with our daughter. Our first point of contact ...
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What agent could do to change your mind?
This has been a very unfortunate affair and to be frank I and my partner feel we have been mistreated and for want of a better phrase ¢â‚¬Ëœripped off¢â‚¬â„¢. At no point during this process were any of the staff at Sweetnems helpful or informative. Specifically the lack of communication and the lack of professionalism displayed by both Amanda and Marie was shocking. It was primarily their shear ineptitude and incompetence throughout the entirety of the letting process cost me and my family both time and money and resulted in much stress.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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