100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
45% lettings fee satisfaction
Mar 17,2015
Mar 17,2015
7
people found
this helpful
this helpful
I recently moved my flat, both my old flat and the new flats are letted by House and Sons. In the new flat, cleaning was not done properly. Every where it was very dirty and the carpets were also very dirty. Also lot of stuffs were not in good condition including the cracked window which is leaking lot of cold air inside. I reported all these issues in mail and also went in person and informed the about the issues. They said they will send somebody to look into the issue. But Even after 1 week, they haven't sent anybody for checking.
In the meantime, they have sent checkout report for my old flat. In the report, they said they are going to charge me ‚£319 for checkout+ maintanance + Professional cleaning + Carpet cleaning. They mentioned lot of items which where were already mentioned in the inventory.Also they charged lot of money for carpet and professional cleaning. I thought it was unfair, Because they are charging lot of money for professional and carpet cleaning. But they haven't done the cleaning for both my old and new flat. I replied them and told them about my frustrations.
After 2 days, they send out the revised checkout report, now they increased the amount to ‚£638 from ‚£319 ( which was exactly the double the amount ). I was bit taken back by the revised report. In the revised report, they mentioned that the matresses in both the rooms are having strains and they wanted to replace the mattresses. I replied them saying it was already there. These strains were already there in the materesses in the bottom. But we havent noticed because we never flipped.I try to explain them. But never in a mood to listen. They simply said either accept or we'll file a dispute and mentioned that dispute will take minimum 60 days to sorted out. I was totally cornered and I dont have an option. Even after vacated my previous flat in very good condition, I ended up paying ‚£638. That too just because I raises some concern about their un-professionalism, they simply revised and hiked the amount by double.
They created problems in both the flats. In the current flat, they are not doing any maintenance works. In the lounge and the master bedroom, cold air is leaking through the gap and the window crack, we are not able to sleep in the flat even after putting the heater. They checked out the flat around 2PM from the previous tenants and handed over me at 3PM. So you can imagine what kind of cleaning and maintanacw works they might have done.
This has happpened not only for me, but has happened to lot of others as well. Few of my friends came to Bournemouth for a 1 year assignment. They rented a house through house and sons and when they vacated House and sons has deducted full deposit amount citing various reasons. They are now not in UK and they are not in a position to file a dispute.
They are behaving literally like a looters and dont have any business ethics
So I would request everybody in the group to be aware of House and Sons.
In the meantime, they have sent checkout report for my old flat. In the report, they said they are going to charge me ‚£319 for checkout+ maintanance + Professional cleaning + Carpet cleaning. They mentioned lot of items which where were already mentioned in the inventory.Also they charged lot of money for carpet and professional cleaning. I thought it was unfair, Because they are charging lot of money for professional and carpet cleaning. But they haven't done the cleaning for both my old and new flat. I replied them and told them about my frustrations.
After 2 days, they send out the revised checkout report, now they increased the amount to ‚£638 from ‚£319 ( which was exactly the double the amount ). I was bit taken back by the revised report. In the revised report, they mentioned that the matresses in both the rooms are having strains and they wanted to replace the mattresses. I replied them saying it was already there. These strains were already there in the materesses in the bottom. But we havent noticed because we never flipped.I try to explain them. But never in a mood to listen. They simply said either accept or we'll file a dispute and mentioned that dispute will take minimum 60 days to sorted out. I was totally cornered and I dont have an option. Even after vacated my previous flat in very good condition, I ended up paying ‚£638. That too just because I raises some concern about their un-professionalism, they simply revised and hiked the amount by double.
They created problems in both the flats. In the current flat, they are not doing any maintenance works. In the lounge and the master bedroom, cold air is leaking through the gap and the window crack, we are not able to sleep in the flat even after putting the heater. They checked out the flat around 2PM from the previous tenants and handed over me at 3PM. So you can imagine what kind of cleaning and maintanacw works they might have done.
This has happpened not only for me, but has happened to lot of others as well. Few of my friends came to Bournemouth for a 1 year assignment. They rented a house through house and sons and when they vacated House and sons has deducted full deposit amount citing various reasons. They are now not in UK and they are not in a position to file a dispute.
They are behaving literally like a looters and dont have any business ethics
So I would request everybody in the group to be aware of House and Sons.
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3rd Sep 2019
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Opening Hours
Address
House & Son
Landsdowne House, Christchurch Road
Bournemouth
Dorset
BH1 3JW
01202 242000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £95,000 | £240,000 |
| Lettings | 100% | 45% | £625 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 6 | 2 | 0 | 0 | 0 | 1 | 3 |
Areas covered
- BH1
- BH11
- BH2
- Bournemouth
- BH3
- Winton
- BH4
- BH5
- BH6
- BH7
- BH8
- BH9
- BH10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 10,2022
Nov 10,2022
1
people found
this helpful
this helpful
Please be very careful when you let with this company! Take loads of pictures and videos when you first move in, even for the smallest of stains, scuff marks etc. You will need them!
Me and my partner left the flat we rented for 15 months ...
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Nov 04,2020
Nov 04,2020
3
people found
this helpful
this helpful
Rented a property through H and S and although I have no problem with the actual process, all went smoothly, Ryan Poole asked for a £200 holding deposit which he advised would be deducted off when we paid all of the costs in renting the flat.
...
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Oct 30,2020
Oct 30,2020
3
people found
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this helpful
I would rate this company zero if that was an option (one star is far too generous!). Over the past 12 year as I have bought two flats in separate blocks which were coincidentally already Managed by House & Son. I have experienced the worst customer service, ...
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Jul 29, 2024
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(1)
Yes I completely agree.. am currently in the middle of a dire mess with Glenda Jackson who is meant to be a SENIOR property manager but has made a catalogue of errors over our roof repairs and amassed thousands of pounds in unnecessary fees with their besties Bennington Green and all totally unnecessarily as all that was required was some remedial roof repairs!!! Complaints procedure to be started! Utterly irresponsible company! Steer clear! ...
Aug 04,2020
Aug 04,2020
3
people found
this helpful
this helpful
If I could give this company a zero I would. The worst block management company ever. Little or no communication. Aggressive attitude towards board members. They have no heart or soul in their work. Unprofessional, untrustworthy, unaccountable and 100% unreliable. DO NOT USE for block management. ...
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Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Sold my flat through House and Son as they let the property for me aswell over a period of years. Excellent service throughout, very efficient, they go above and beyond to sort any problem out.
In particular the sale of the flat. It was a ...
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Sep 03,2019
Sep 03,2019
1
people found
this helpful
this helpful
Our experiences with House & Son have been consistently positive over the past six years, both when we have rented our our flat to others and when we have lived in the flat ourselves. We are also impressed with the overall management of the building....
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Aug 07,2019
Aug 07,2019
4
people found
this helpful
this helpful
If I could give this company 0 stars I would. Absolutely diabolical experience when viewing a property and throughout booking journey. Two of the RUDEST women I have EVER spoken to, I still can't quite get over their lack of customer service.
I registered my details ...
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Oct 31,2018
Oct 31,2018
1
people found
this helpful
this helpful
Ryan Poole was excellent throughout our whole experience. He was professional at all times as well as kind & supportive. Superb customer service. Thank you Ryan...
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Comment on agent fees
Good
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Sep 04,2018
Sep 04,2018
4
people found
this helpful
this helpful
Me and my partner rented a 2 bedroom property for 4 years with House and Son and had nothing but problems throughout the tenancy. From staff insulting us by calling us messy and dirty tenants to House and Son leaving us in unabitable conditions twice and them ...
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Comment on agent fees
Expensive and not worth it. Check out fees were charged despite no check in.
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Sep 04, 2018
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Good afternoon, Thank you for your detailed comments regarding your tenancy with House and Son. I have looked through your comments and know the case well, having visited you to inspect the property. The first point to deal with would be the fact that you say there wasn't a check in conducted but then you also say " After moving in, we sent in our updated version of the inventory stating all the issues, signed and dated by both myself and my partner which it was later revealed that House and Son ...
Apr 15,2018
Apr 15,2018
4
people found
this helpful
this helpful
Wow. What a terrible experience we had with this company when checking out!
We lived in the apartment for almost 4 years. We repeatedly complained about damp and mould issues in the flat. Instead of doing anything about it, they sent a regular instructor who blamed ...
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Comment on agent fees
Expensive
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Apr 04,2018
Apr 04,2018
0
people found
this helpful
this helpful
Dealing with House and Son after dealing with larger national estate agent chains was like a breath of fresh air. I had been trying to sell a property in the Eastcliff, Bournemouth with minimal success. Having changed decor/ price the only thing left to do ...
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Comment on agent fees
Competitive
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Nov 01,2017
Nov 01,2017
0
people found
this helpful
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I have been both a tenant and landlord during my 13 year association with House and Son and have ALWAYS found the staff to be honest, professional, reliable, helpful, fair and courteous and I would have no hesitation in recommending this agency....
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May 12,2017
May 12,2017
4
people found
this helpful
this helpful
Do not use this agency! I have had so many problems since renting a flat through this company, every time I have rang up I get the response of we will call you straight back never to hear off them again. When I first moved ...
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Comment on agent fees
Charged me for check in and out fees one of which was £90 which was not carried out properly as they said something was missing which was in one of the cupboards and considering there was only about 10 in the whole property being a small one bedroom flat I find it very appalling.
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May 20, 2017
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Hi Connor, thank you for your review. You were given the email address of the lettings manager, myself and I responded to you via email and agreed to waive the cleaning costs for you as a gesture of goodwill. I also explained that the cost of the salad draw would be higher as we had to pay a contractor to source the item and fit it, so there is always going to be a higher cost involved, although we have kept this cost to a minimum. You emailed me back and agreed to this fact and agreed with us ...
Nov 10,2015
Nov 10,2015
2
people found
this helpful
this helpful
We came for a short term 1 year assignment to bournemouth from India, We were badly looking for the house on the first week of arrival itself. House and Sons staff shown us 3 houses on the same day and helped us to find a good house ...
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Nov 06,2015
Nov 06,2015
1
people found
this helpful
this helpful
This is very first time, I am writing review about any service. I am writing this review because I am very much pleased with the service provided by house and sons.
When we had our new baby on August, our landlord decided to sell this ...
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Mar 17,2015
Mar 17,2015
7
people found
this helpful
this helpful
I recently moved my flat, both my old flat and the new flats are letted by House and Sons. In the new flat, cleaning was not done properly. Every where it was very dirty and the carpets were also very dirty. Also lot of stuffs ...
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Last updated at 10:43 AM 06/03/2014 by Nick Richards
