36% sales valuation accuracy
33% sales fee satisfaction
43% lettings valuation accuracy
38% lettings fee satisfaction
Mar 17,2015
Mar 17,2015
5
people found
this helpful
this helpful
Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing) but in the end, they just never carry out anything at all. Sometimes, they are just obnoxious: upon handing them my description of my flat's inventory and cleanliness, the response given by N. Scott at their office was: How do we know this is not your dirt?.
I live in fear of a real emergency happening: plumbing or boiler malfunction, or even something less major like the fridge going bad. I know I will never get any help from them. One of the toilets in my property doesn't flush properly and they haven't fixed it for more than 4 months.
Before signing the lease agreement, I asked them multiple times to email it to me for my review and consultation with a lawyer (if I considered necessary). They always promised to do so but when the signing date came, I hadn't received anything. I came 30 minutes earlier to their office to ask for it and review but was told it hasn't been written yet. When my appointment came, I was put on a chair in front of a desk and told to read the agreement and sign, if I want to. Well, of course I signed, having already terminated my previous lease, arranged movers, etc.
My recommendation to any tenant: even if you find your dream property at Countrywide -- stay away! It's not worth it.
I live in fear of a real emergency happening: plumbing or boiler malfunction, or even something less major like the fridge going bad. I know I will never get any help from them. One of the toilets in my property doesn't flush properly and they haven't fixed it for more than 4 months.
Before signing the lease agreement, I asked them multiple times to email it to me for my review and consultation with a lawyer (if I considered necessary). They always promised to do so but when the signing date came, I hadn't received anything. I came 30 minutes earlier to their office to ask for it and review but was told it hasn't been written yet. When my appointment came, I was put on a chair in front of a desk and told to read the agreement and sign, if I want to. Well, of course I signed, having already terminated my previous lease, arranged movers, etc.
My recommendation to any tenant: even if you find your dream property at Countrywide -- stay away! It's not worth it.
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Latest Reviews
31st May 2023
reviewed by 'Jman'
11th Aug 2020
reviewed by 'CJ'
2nd May 2018
reviewed by 'Rph'
4th Mar 2018
reviewed by 'Disgruntled'
18th Oct 2017
reviewed by 'Thomas'
8th Oct 2017
reviewed by 'Unsatisfied'
Opening Hours
Address
Countrywide Scotland
71 Candleriggs
Glasgow
City of Glasgow
G1 1NP
0141 292 6266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 36% | 33% | £0 | £0 |
| Lettings | 43% | 38% | £500 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 5 | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 31,2023
May 31,2023
0
people found
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Finally Arranged a viewing for a property,
Took them 3 days to arrange it and me
Chasing them, they were happy for me to drive two hours away knowing fully well an offer was accepted on the property! Called the same to put in an offer, ...
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Aug 11,2020
Aug 11,2020
1
people found
this helpful
this helpful
Very limited knowledge. I was contacted after I enquired about a property only to be met with a rude and unhelpful attitude from the Lettings manager. Also I expected someone in this position to have a basic understanding of Scottish property legislation, which she did ...
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“They have an aversion to renting out properties. If you are a landlord avoid using them as your agents....”
May 02,2018
May 02,2018
0
people found
this helpful
this helpful
I live in a different area from the flat I rent out so am reliant on the agent for organising any repairs. I originally commissioned a local agent to look after the flat, however this agent was subsequently taken over by Countrywide.
they have taken ...
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Mar 04,2018
Mar 04,2018
2
people found
this helpful
this helpful
Beyond useless is the only way to describe the team at Glasgow Merchant City. They are often friendly but don't actually seem to do anything for the money you pay as a landlord. My partner made repeated phonecalls to chase every last detail of anything ...
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Oct 18,2017
Oct 18,2017
1
people found
this helpful
this helpful
We have read a lot of bad reviews about this letting agent and were a bit suspicious of the dealings, but that might have been our own bias after having read all the bad reviews.
I do not recall much details from when we have ...
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Comment on agent fees
Cannot recall
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Oct 08,2017
Oct 08,2017
2
people found
this helpful
this helpful
Worst agents ever. Avoid them at all costs if you can. They've been absolutely unprofessional when it came to my flatmate and I signing our tenancy agreement. They have lied to me about them contacting my guarantor for their details, even though my guarantor had ...
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Aug 29,2017
Aug 29,2017
1
people found
this helpful
this helpful
Worst company ever! After weeks of chasing up over the phone, Countrywide finally gave me a viewing slot for a rental property in Glasgow on a Saturday at 2.30pm. Apparently, the existing tenants were being difficult and not allowing them access to the property.
Nevermind. ...
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Mar 16,2017
Mar 16,2017
0
people found
this helpful
this helpful
We moved in on the 6th of March, since that point we have had no hot water or heating. It is currently the 16th and so we have went 10 days without a resolution.
We have not been provided with any regular updates, I have raised 2 ...
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Comment on agent fees
no idea not a landlord, but given the state of the apartment (bits falling off all over the place) the monthly rent is very high.
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Nov 23,2016
Nov 23,2016
4
people found
this helpful
this helpful
On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract ...
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Jul 28,2016
Jul 28,2016
2
people found
this helpful
this helpful
All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will ...
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What agent could do to change your mind?
n/aAttached Filesnbsp;
Comment on agent fees
n/a
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Jul 08,2016
Jul 08,2016
3
people found
this helpful
this helpful
Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they ...
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Comment on agent fees
terrible
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Jun 16,2016
Jun 16,2016
5
people found
this helpful
this helpful
The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth.
I would never ever deal with these guys again and nor will ...
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What agent could do to change your mind?
Bad!Attached Filesnbsp;
Comment on agent fees
Bad!
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Aug 16,2015
Aug 16,2015
3
people found
this helpful
this helpful
Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I ...
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Mar 17,2015
Mar 17,2015
5
people found
this helpful
this helpful
Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing) ...
read full review
read full review
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Yes
Yes
Nov 27,2014
Nov 27,2014
4
people found
this helpful
this helpful
The whole experience has been a nightmare? The staff never return calls, have a low regard for tenants and seldom carry out what was promised. They also mark you as a problem as soon as you ask to get things resolved. Will move agent as ...
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Aug 19,2014
Aug 19,2014
5
people found
this helpful
this helpful
Hi,
We had let our property through countrywide letting in 26-Jun-2012. Initially things were ok. However after the 1st tenant left, they deducted cleaning charges from our rent saying they will be paying it back. After the 2nd tenant it was same story again. We ...
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What agent could do to change your mind?
Too high for no service that they giveAttached Filesnbsp;
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Apr 16,2013
Apr 16,2013
8
people found
this helpful
this helpful
The agent did not turn up for check in on two occasions meaning the time I spent cleaning and tidying up the property was not seen. I had to come out of my lease early and Countrywide made it seem like they were doing me ...
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What agent could do to change your mind?
Followed their own practices and not making things up as they go along.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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