50% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Mar 16,2015
Mar 16,2015
9
people found
this helpful
this helpful
Avoid like a plague ridden rat! Believe all the other reviews you read about this branch of Fulfords. They are absolutely terrible at their job and often not particularly pleasant as people. I was in the process of buying a property through them and like others was gazumped before we could purchase the property but after we had paid almost £500 for an effectively useless survey. Even before we bought the property we knew they weren't up to much - they failed to turn up for the first appointment without the courtesy of a phone call. Anyway we fell in love with the property and made an offer which was accepted. We were then made to go in to see Fulfords so they could verify we had funds! Explained that I already had a mortgage lined up so we surely didn't need to do this. They insisted we did. I agreed on the understanding that they wouldn't try to sell me any mortgages which they assured me they wouldn't do. Once in branch I had to sit through a tedious sales pitch from their mortgage advisor, who looked about 18, who desperately tried to get me to sign up to a mortgage through them. Repeatedly said no. After about 45 minutes I think he got the message. We then paid for the survey and it was carried out. We were then just in the process of waiting for the searches to come back from the local council when my solicitor - not Fulfords - rang me to say that there were other buyers in the picture and they had been there all along and were ready to move very quickly. Long story short we lost the house. When we asked Fulfords for a response their explanation was - oh well that's the property market. At no point were we told that there were other people also looking to buy the property and when it all came to light Fulfords response was to effectively tell us to get over it and go away. I then went through the complaints procedure which Countrywide turned down - obviously. So I went to the ombudsman who upheld my complaint and made Fulfords return the money we had spent on the survey. Moral of the story - these people are a mixture of incompetent, unhelpful, uninterested, unethical, unfriendly and pushy. Whether you want to buy or sell, rent or let avoid them like the plague. It's also worth noting that when I told my estate agent clients the problems I had had with an estate agent in Exeter, without telling them who I had problems with they all - and that's eight local estate agents - guessed that it would be Fulfords.
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Latest Reviews
26th Nov 2021
reviewed by 'Dean Ford'
27th Jun 2018
reviewed by 'Living'
21st Oct 2016
reviewed by 'Chris'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £235,000 | £247,500 |
| Lettings | 100% | 60% | £850 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 5 | 0 | 1 | 0 | 2 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 25,2023
Oct 25,2023
0
people found
this helpful
this helpful
I just wanted to thank Joshua Richards, who was our lettings negotiator for Fulfords Exeter. He was extremely helpful and patient and went out of his way top make our foreign player feel comfortable and settled in his new apartment, his first in this country. ...
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Dec 29,2021
Dec 29,2021
3
people found
this helpful
this helpful
Rude, patronising, dismissive and unwilling or unable to follow through. Problems reported were never resolved. The only time communications were timely was when they wanted money.
Even if the perfect property were listed with them, I would find somewhere else rather than do business with ...
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Nov 26,2021
Nov 26,2021
0
people found
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this helpful
A great service, Jodie has been so helpful in dealing with me, nothing has been too much trouble for her and she has dealt with my many calls/ questions so cheerfully and professionally. This has made my experience with the process so much easier, thank ...
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Nov 05,2018
Nov 05,2018
4
people found
this helpful
this helpful
We have let a property managed by Fulfords for three years. They lied about having the property redecorated before we moved in, and every issue we've had has been dealt with in an arrogant, unhelpful manner. Their follow-through is poor, they fail to follow instructions, ...
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Jun 27,2018
Jun 27,2018
1
people found
this helpful
this helpful
I am an owner of a 3 bed house and I used FULFORDS Exeter for full management. They signed up 3 overseas students. They took only 6 months upfront for a 1 year rental and no guarantor which I discovered 6 months later. All the other agents say they would ...
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Comment on agent fees
Reasonable
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Oct 21,2016
Oct 21,2016
6
people found
this helpful
this helpful
Not sure which Branch in Exeter but bizarre service from one of their selling agents. I viewed a property and expressed an interest in buying and discussed possible prices with the agent. The agent told me that he would get back to me within a ...
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Sep 07,2016
Sep 07,2016
4
people found
this helpful
this helpful
DO NOT GO TO THIS PLACE TO RENT! Just try somewhere else. I am renting a floor of a house and the soundproofing is so horrible that I can hear my neighboors upstairs in EVERY POSSIBLE WAY (everything, including intimate stuff that no one should ...
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Oct 14,2015
Oct 14,2015
3
people found
this helpful
this helpful
They are an absolute nightmare to deal with. They are totally incompetent when it comes to organising any maintenance or repair work. In the entire 6 months I rented a property, despite numerous emails and phone calls from me, simple maintenance tasks were not carried out, ...
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Mar 16,2015
Mar 16,2015
9
people found
this helpful
this helpful
Avoid like a plague ridden rat! Believe all the other reviews you read about this branch of Fulfords. They are absolutely terrible at their job and often not particularly pleasant as people. I was in the process of buying a property through them and like ...
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Sep 03,2014
Sep 03,2014
5
people found
this helpful
this helpful
Had a pre Tenancy exchange of emails agreeing that I would rent for the fixed term of 6 months plus about 2 months on Periodic Tenancy - agreed that no further fees were payable for this. This is because I am buying a new build and it ...
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What agent could do to change your mind?
Fulfords should get some ethics and morals and stick to the agreements they make.Attached Filesnbsp;
Comment on agent fees
‚£125 fee to provide a photocopy of a tenancy agreement; total fees ‚£450 for practically nothing.
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Aug 15,2014
Aug 15,2014
5
people found
this helpful
this helpful
Fulfords are good old fashioned estate agents that fit all the stereotypes so if you want to deal with charmless, ruthless money hungry individuals with lower moral standards than most of Exeter prison's population then they are the team for you.
They will consistently market ...
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Feb 07,2014
Feb 07,2014
1
people found
this helpful
this helpful
Absolutely Night Mare!
Buying a house - Offer accepted on Thursday - Asking for £400 deposit towards CWPL (worst solictors-see separate reviews)
Saturday morning - got Ganzumped - Vicky (assistant manager) Refused to refund £400 as the search has already started??? - For who???
Also, the first ...
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Feb 03,2014
Feb 03,2014
1
people found
this helpful
this helpful
I phoned Fulfords this morning as I was waiting for an email from a member of staff that I still had not received. The lady who answered the phone was very rude, unprofessional and abrupt....
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What agent could do to change your mind?
Agents at Fulfords should all be adequately trained so they provide the same information and level of customer service. I suggest certain members of staff should improve their telephone manner and levels of customer service.Attached Filesnbsp;
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Sep 04,2013
Sep 04,2013
3
people found
this helpful
this helpful
Avoid at all cost. I'm curently going through their complaints procedure and next step is the ombudsman (for breach of contract and numerous breaches of the ombudsman code of conduct). I contacted the buyer of my property after the sale to see if her experience ...
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What agent could do to change your mind?
Be professional, be honest, do the job you are paid for. the client is the customer, not the buyer!Attached Filesnbsp;
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May 09,2013
May 09,2013
2
people found
this helpful
this helpful
Booked an evening viewing with this agent. Arrived on time. After waiting outside for 20 minutes it was clear that they weren't going to make the appointment. Incredibly frustrating as it is a 2 hour round trip from where we live to the property. Extremely unprofessional. We ...
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What agent could do to change your mind?
Keep your appointments!Attached Filesnbsp;
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Apr 06,2012
Apr 06,2012
2
people found
this helpful
this helpful
Agent terribly unhelpful on entering the office - not understand the needs of a buy-to-let investor in any way what so ever - and neither did anyone in this nice looking, big office. On rechecking the internet they failed to flag many properties. They had ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
