As with any bad review of our Company – fortunately a rare occurrence, we immediately looked into the matter to establish the cause of such disagreement.

In this case, it seems that you have an issue with an Inventory Clerk's costs rather than ‘lettings agents' in particular. It's reassuring to know for CHKM and all other letting agents that you took your viewpoint to an independent arbitrator – Tenancy Dispute Service, as they gave you their view, which was that the cost seemed fair. This surely then does not constitute for such a disingenuous comment on this site.

It's important to mention that all costs associated with moving are clearly advised to everyone involved before entering into an agreement, it is at this point matters should be raised if the costs are disagreeable or seemed unfair.

We also have a comment to add from the inventory company in question;
Crystal Inventories does not charge on an hourly basis and has never charged £400 per hour. Our rates for inventory work are in line and competitive with other local inventory companies. We have been advised that the published remarks of Jon B are defamatory and have no basis for which we seek removal, retraction and apology for this statement.