75% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Mar 13,2015
Mar 13,2015
4
people found
this helpful
this helpful
Hi
I booked a viewing to look at a flat and was told I would get all my answers from the agent who would show me the property. I explained that I had just returned to the UK and had no references but I could pay the deposit and 6 to 12 months up front. The agent said this would not be a problem and she would be able to get an answer from the landlord within no time, just a phone and it will be a yes or no. So I paid the holding deposit of 252 pounds and booked the flat, this was Saturday morning. I called on Monday, Tues and Wed to find out if I had an answer yet, Charlotte was not very polite and told me i had to wait for my references to be approved of which i explained i had none (Again). She claimed i said i had which it quickly turn into an argument and I was told i just have to wait. I would not recommend using Lovett International or dealing with Charlotte as they tell porkies to get your holding deposit. They have also still been advertising the property which I was told would be taken off the website as I have paid a holding deposit. This they did not do either. Not once have they called me I have left message after message and have to keep calling back to speak to Charlotte which was meant to be helping me, she's done nothing. Very rude with a bad attitude!
I booked a viewing to look at a flat and was told I would get all my answers from the agent who would show me the property. I explained that I had just returned to the UK and had no references but I could pay the deposit and 6 to 12 months up front. The agent said this would not be a problem and she would be able to get an answer from the landlord within no time, just a phone and it will be a yes or no. So I paid the holding deposit of 252 pounds and booked the flat, this was Saturday morning. I called on Monday, Tues and Wed to find out if I had an answer yet, Charlotte was not very polite and told me i had to wait for my references to be approved of which i explained i had none (Again). She claimed i said i had which it quickly turn into an argument and I was told i just have to wait. I would not recommend using Lovett International or dealing with Charlotte as they tell porkies to get your holding deposit. They have also still been advertising the property which I was told would be taken off the website as I have paid a holding deposit. This they did not do either. Not once have they called me I have left message after message and have to keep calling back to speak to Charlotte which was meant to be helping me, she's done nothing. Very rude with a bad attitude!
What agent could do to change your mind?
She could have at least returned my calls just once and offered to return my deposit. Charlotte told me my holding deposit would be returned should the landlord not be happy without references as I was honest about my references and offered to pay the rent in full.Attached Filesnbsp;
Comment on agent fees
The holding fee was in my humble opinion very high, certainly if you consider all Charlotte had to do was make one phone call to the landlord explaining my situation that I had no references but was prepared to pay up front.
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Latest Reviews
16th Mar 2022
reviewed by 'darren'
7th Jul 2021
reviewed by 'gherodotou'
16th Jun 2021
reviewed by 'Sarah'
3rd Jul 2020
reviewed by 'Lucy'
29th Dec 2019
reviewed by 'Rob'
Opening Hours
Address
Lovett Estate Agents
716 Christchurch Road
Boscombe,Bournemouth
Dorset
BH7 6BZ
01202 303044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £75,000 | £410,000 |
| Lettings | 50% | 50% | £595 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 3 | 2 | 0 | 1 | 0 | 1 | 4 |
Areas covered
- Bournemouth
- Poole
- Christchurch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 16,2022
Mar 16,2022
0
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we saw a property to let on lovetts lettings and we were contacted by ABI lettings manager at the poole branch ABI was very helpful and couldn't do enough for us she was the best....
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Jul 07,2021
Jul 07,2021
0
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Bought a flat in Boscombe and found Lovett to be professional at all times. Special thanks to Josh and Clair for their great service....
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Jun 16,2021
Jun 16,2021
0
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I instructed Lovett Boscombe to sell my flat. I have nothing but praise for them from start to finish. Every member of staff is professional, courteous and extremely friendly. I am 100 per cent sure I choose the right Estate to sell my flat. Amazing service ...
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Jul 03,2020
Jul 03,2020
3
people found
this helpful
this helpful
To the person trying to sell their 1 bedroom flat on Manor Road as of June 2020 with Lovett: I wish you the best of luck. You will need it as your estate agents are clowns!
I was not allowed to VIEW the property until I would ...
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Jun 02,2020
Jun 02,2020
1
people found
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this helpful
If I could rate them lower than 1 star, I would. Utterly disgraceful, and thoroughly unprofessional, company that had absolutely no intention of doing their jobs - which caused my mother to lose out on a place she had set her heart on. Even the landlord ...
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Dec 29,2019
Dec 29,2019
0
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For me 1 star is too many. Was left in the dark and not told if we had any viewings and if any of our offers had been submitted,rejected or accepted. When i enquired about anytjing i had to repeat everything every time as they ...
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Dec 30, 2019
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(1)
Hi Rob,
It was a surprise to read your review this morning however after some investigating I soon realised you may have the wrong branch and wrong company completely. We are Lovett Estate Agents based in Bournemouth and have no association with Lovett&Co which is located in Lichfield. I have contacted them already this morning and explained the situation and told them that I would go back to you to rectify the mistake. I spoke to a lady called Margaret who works in lettings department who con ...
Jun 20,2019
Jun 20,2019
1
people found
this helpful
this helpful
Hi,
I had very bad experience with Lovett agent. I liked a property and I paid holding deposit. Then they have got a negative report from Rent4Sure referencing agency. Estate Agent failed to convenience the landlord even though I provided sufficient documents to them. ...
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Dec 13,2018
Dec 13,2018
2
people found
this helpful
this helpful
Told me lies regarding viewings for a flat in Boscombe, eventually viewed the flat and came all the way from London.
Put in the asking price and was told it would be taken off the market, then phoned me back to say I would have ...
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Feb 06,2018
Feb 06,2018
1
people found
this helpful
this helpful
Loved working with Lovett - they sold my home within 1 week, and were very helpful in finding me my dream home, in which I am delighted with!...
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Jun 23,2017
Jun 23,2017
4
people found
this helpful
this helpful
Firstly, this is my first negative review ever. I just edited a positive one that I wrote below due to the strongly disappointing circumstances.
Don't go near this Lovett if you have anywhere else to go, the people I've met stole our money and lied.
...
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Comment on agent fees
bad
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Feb 28,2017
Feb 28,2017
3
people found
this helpful
this helpful
I have never in my life dealt with such a bad company.
They take your holding deposit (£495 in my case) and then you can forget about things being done. They do inhouse referencing that you have to chase and chase and chase, they don't keep ...
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Comment on agent fees
They charge premium fees and the service is horrible, not worth it!!
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Apr 03,2015
Apr 03,2015
3
people found
this helpful
this helpful
I emailed after seeing a property on Right Move, within one hour, I had a call back and a viewing arranged for the next day, although the flat was not for me, I was so relieved for all the helpful advice given throughout the whole ...
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Mar 13,2015
Mar 13,2015
4
people found
this helpful
this helpful
Hi
I booked a viewing to look at a flat and was told I would get all my answers from the agent who would show me the property. I explained that I had just returned to the UK and had no references but I could ...
read full review
read full review
What agent could do to change your mind?
She could have at least returned my calls just once and offered to return my deposit. Charlotte told me my holding deposit would be returned should the landlord not be happy without references as I was honest about my references and offered to pay the rent in full.Attached Filesnbsp;
Comment on agent fees
The holding fee was in my humble opinion very high, certainly if you consider all Charlotte had to do was make one phone call to the landlord explaining my situation that I had no references but was prepared to pay up front.
Was this helpful?
Yes
Yes
Mar 22,2012
Mar 22,2012
11
people found
this helpful
this helpful
Awful. They gave me two flats with damp/water damage problems in a row.
Now they're trying to blame the damage on the new property on ME, to take money off my deposit.
There is only one way to describe the staff - incompetent. There ...
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 08/09/2023, 4:13 PM by JamesComplaints Procedure
No procedure set.
Last updated at 3:13 PM 08/09/2023 by James
