100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
46% lettings fee satisfaction
Mar 08,2015
Mar 08,2015
2
people found
this helpful
this helpful
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell.
The property we're currently in when we viewed it seemed fine so we went for it. On receiving the keys in November 2014 for the house we walked in to a kitchen with bare brick walls as the landlord had pulled the plaster off in an attempt to deal with damp we were not aware off. It soon became clear that every room in the house including our 23month old little boys bedroom has damp which had been covered up by fresh paint previous to people being allowed to view the property.
The date today is 08/03/2015 and the damp has not been dealt with. The damp in the walls continues to spread, there is mould growing at the bottom of our stairs and the exterior bricks are crumbling and visably porous. Frank Innes have sent out 3 builders all who have been turned down by the landlord as they have quoted too much, we're now waiting waiting for a 4th builder.
We must have contacted Frank Innes well over 200 times since moving in to this property and everytime it's excuses. They're allowing a family with a young child to live in these conditions! The plaster on the wall in the dining room is crumbling, there's a constant mess on the floor from the plaster falling! It is absolutely disgusting that nothing has been done and that Frank Innes continue to fob us off and allow us to live in this property! I can absolutely assure we will be taking this further and environmental health will be involved!
I 100% would avoid Frank Innes!
The property we're currently in when we viewed it seemed fine so we went for it. On receiving the keys in November 2014 for the house we walked in to a kitchen with bare brick walls as the landlord had pulled the plaster off in an attempt to deal with damp we were not aware off. It soon became clear that every room in the house including our 23month old little boys bedroom has damp which had been covered up by fresh paint previous to people being allowed to view the property.
The date today is 08/03/2015 and the damp has not been dealt with. The damp in the walls continues to spread, there is mould growing at the bottom of our stairs and the exterior bricks are crumbling and visably porous. Frank Innes have sent out 3 builders all who have been turned down by the landlord as they have quoted too much, we're now waiting waiting for a 4th builder.
We must have contacted Frank Innes well over 200 times since moving in to this property and everytime it's excuses. They're allowing a family with a young child to live in these conditions! The plaster on the wall in the dining room is crumbling, there's a constant mess on the floor from the plaster falling! It is absolutely disgusting that nothing has been done and that Frank Innes continue to fob us off and allow us to live in this property! I can absolutely assure we will be taking this further and environmental health will be involved!
I 100% would avoid Frank Innes!
What agent could do to change your mind?
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!Attached Filesnbsp;
Comment on agent fees
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Dec 2024
reviewed by 'Sean'
22nd Feb 2023
reviewed by 'Rameeza Murtaza'
16th Oct 2021
reviewed by 'Robert'
12th Aug 2021
reviewed by 'Kelsey'
22nd Mar 2021
reviewed by 'Abbie'
18th Mar 2021
reviewed by 'Mark'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £92,000 | £325,000 |
| Lettings | 83% | 46% | £400 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 3 | 5 | 2 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 06,2024
Dec 06,2024
0
people found
this helpful
this helpful
Absolutely totally hopeless. Avoid at all costs. Totally clueless. Never again....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2023
Feb 22,2023
0
people found
this helpful
this helpful
I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2021
Oct 16,2021
0
people found
this helpful
this helpful
Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2021
Aug 12,2021
1
people found
this helpful
this helpful
@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2021
Mar 22,2021
0
people found
this helpful
this helpful
We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2021
Mar 18,2021
0
people found
this helpful
this helpful
I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for her. i would definitely recommend using this estate agent. 10 out of 10...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2020
Dec 04,2020
0
people found
this helpful
this helpful
We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house.
All staff of Frank Iness are helpful and knowledgeable and nothing was too much for them to help at any time.
I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2019
Oct 10,2019
0
people found
this helpful
this helpful
Absolutely fantastic service and a lovely friendly team. Rented my property out in the first few days of being on the market....
read full review
read full review
Was this helpful?
Yes
Yes
“From christian first comin out to see us.We felt very comforable leaving the sale of our property in the hands of the mansfield branch staff....”
Feb 02,2019
Feb 02,2019
0
people found
this helpful
this helpful
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of 10...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 24,2017
May 24,2017
6
people found
this helpful
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase ...
read full review
read full review
Comment on agent fees
Rip Off, paying for what???
Was this helpful?
Yes
Yes
May 10,2017
May 10,2017
2
people found
this helpful
this helpful
Absolutely Dreadful Service
I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould ...
read full review
read full review
Comment on agent fees
Bad very expensive with extremely poor servicre
Was this helpful?
Yes
Yes
Jun 11,2015
Jun 11,2015
0
people found
this helpful
this helpful
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: ...
read full review
read full review
What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.Attached Filesnbsp;
Comment on agent fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
Was this helpful?
Yes
Yes
May 05,2015
May 05,2015
0
people found
this helpful
this helpful
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left ...
read full review
read full review
What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 08,2015
Mar 08,2015
2
people found
this helpful
this helpful
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell.
The property we're currently in when we viewed it seemed ...
read full review
read full review
What agent could do to change your mind?
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!Attached Filesnbsp;
Comment on agent fees
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Was this helpful?
Yes
Yes
Feb 18,2015
Feb 18,2015
2
people found
this helpful
this helpful
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay.
Issues
1. Rent Agreement was prepared with wrong rent amount and was ...
read full review
read full review
Comment on agent fees
Charges are very high. I paid ‚£390 as admin fee
Was this helpful?
Yes
Yes
Jul 14,2014
Jul 14,2014
0
people found
this helpful
this helpful
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2013
Apr 05,2013
0
people found
this helpful
this helpful
They kindly arranged a viewing for us.
As they offered a weekday, my husband took a day off.
A few hours before the viewing (at appr. 11 am) they called me to cancel it as the current tenant decided not to move for one more month (...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2012
Jul 20,2012
7
people found
this helpful
this helpful
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the ...
read full review
read full review
What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
