91% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 08,2015
Mar 08,2015
2
people found
this helpful
this helpful
By far the worst rental experience we've ever had and we've used some dire lettings agents in the past.
Sam, John and Amanda in the local branch were friendly and helpful ƒÂ¢‚€‚“ as were the staff at head office, with the exception of the manager of the maintenance department. We were hopeful that it would be an easy tenancy. However...
Disorganised start to renting the property - paperwork was slow to come through and there seemed to be very little communication between head office and the local branch which meant a lot of phoning back and forth. It took a long time to process all paperwork and pay the deposit.
When we first moved in the property appeared to be very nice. However, after a few weeks mould started to appear and a few weeks later the entire ceilings and parts of the external walls were covered in mould. It was clear that this was a result of an underlying issue with the property, rather than our actions as tenants.
We contacted the maintenance department about this but they ignored request. Over the next 3 months we contacted the maintenance department numerous times about it but they did absolutely nothing tangible to fix the problem. They sent two contractors round to assess the problem but did nothing to follow it up. Bradleys eventually told us that they had been unable to contact the first contractor after their inspection ƒÂ¢‚€‚“ pity that Bradleys neglected to inform us of this sooner. Indeed, it was always up to us to contact Bradleys to find out what was happening. Not once did anyone contact us to apologise or explain the situation. We were often told that someone would phone us back but noone ever did.
The result was that many of our belongings - including a wardrobe and a sofa (I didn't even know it was possible for such items to go mouldy in a property that's heated and ventilated daily) - were severely damaged by mould.
We also reported a window leak - whenever it rained a significant amount of water would enter the property. When we first reported it we were assured that someone would contact us a few days later to explain how the problem would be dealt with. Noone did. Over the next two months we repeatedly notified Bradleys of the problem but they did absolutely nothing ƒÂ¢‚€‚“ we were eventually told that the landlord would fix it when we moved out.
In the end we were forced out of the property by the disgraceful condition it was in and Bradleys' complete failure to fix the problems. Our neighbour told us that previous residents had complained of exactly the same damp/mould problem. The property is now back on the market - it appears that Bradleys simply paint over the mould and wait for the next sucker to rent it from them.
Throughout our tenancy Bradleys showed to be disorganised, unprofessional and lacking any regard for their tenants. I will never use Bradleys ever again and I truly hope that noone has to go through what we did.
Sam, John and Amanda in the local branch were friendly and helpful ƒÂ¢‚€‚“ as were the staff at head office, with the exception of the manager of the maintenance department. We were hopeful that it would be an easy tenancy. However...
Disorganised start to renting the property - paperwork was slow to come through and there seemed to be very little communication between head office and the local branch which meant a lot of phoning back and forth. It took a long time to process all paperwork and pay the deposit.
When we first moved in the property appeared to be very nice. However, after a few weeks mould started to appear and a few weeks later the entire ceilings and parts of the external walls were covered in mould. It was clear that this was a result of an underlying issue with the property, rather than our actions as tenants.
We contacted the maintenance department about this but they ignored request. Over the next 3 months we contacted the maintenance department numerous times about it but they did absolutely nothing tangible to fix the problem. They sent two contractors round to assess the problem but did nothing to follow it up. Bradleys eventually told us that they had been unable to contact the first contractor after their inspection ƒÂ¢‚€‚“ pity that Bradleys neglected to inform us of this sooner. Indeed, it was always up to us to contact Bradleys to find out what was happening. Not once did anyone contact us to apologise or explain the situation. We were often told that someone would phone us back but noone ever did.
The result was that many of our belongings - including a wardrobe and a sofa (I didn't even know it was possible for such items to go mouldy in a property that's heated and ventilated daily) - were severely damaged by mould.
We also reported a window leak - whenever it rained a significant amount of water would enter the property. When we first reported it we were assured that someone would contact us a few days later to explain how the problem would be dealt with. Noone did. Over the next two months we repeatedly notified Bradleys of the problem but they did absolutely nothing ƒÂ¢‚€‚“ we were eventually told that the landlord would fix it when we moved out.
In the end we were forced out of the property by the disgraceful condition it was in and Bradleys' complete failure to fix the problems. Our neighbour told us that previous residents had complained of exactly the same damp/mould problem. The property is now back on the market - it appears that Bradleys simply paint over the mould and wait for the next sucker to rent it from them.
Throughout our tenancy Bradleys showed to be disorganised, unprofessional and lacking any regard for their tenants. I will never use Bradleys ever again and I truly hope that noone has to go through what we did.
What agent could do to change your mind?
Bradleys needed to be more organised, have better communication and fix maintenance issues in a timely and effective manner.Attached Filesnbsp;
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Mar 09, 2015
We are very sorry to hear that you felt the service was poor. We pride ourselves on customer satisfaction and a high quality service and so take it very seriously when people haven't received the high standards of service we set ourselves. There have been some changes in our maintenance department and so the communication with all parties will have improved. As for the property, I'm afraid we can only advise and report matters to our clients, it is not our decision whether to make alterations or improvements. If you would like to discuss the matter further, please feel free to get into contact by e mailing [email protected].
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 97% | £141,000 | £2,225,000 |
| Lettings | 100% | 99% | £520 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 7 | 1 | 71 | 0 | 71 | 0 | 5 | 0 |
Areas covered
- TR26
- St Ives
- TR27
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 05,2022
Feb 05,2022
0
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Right from the moment I contacted Bradley's for a valuation on our property they have been amazing. Always available, polite,helpful and kept us up to date with the progress of our house sale.
I would definitely recommend them to friends and family....
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Mar 02,2021
Mar 02,2021
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We chose Bradleys because of Jon's enthusiasm for our property, and we felt confident that he'd be able to get this across to customers. Everyone I dealt with at the branch was friendly and efficient....
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Typical for the area.
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Feb 17,2021
Feb 17,2021
0
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Used Bradley’s for my latest purchase. Ben Osborne worked very hard to get me the price that I wanted to pay for the property. Vickie was also very helpful too!
I would recommend this agency. Thank you...
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Aug 18,2020
Aug 18,2020
0
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We are just in the process of purchasing our new dream home in Lelant. This is totally due to the incredible team at Bradley's St Ives. Initially we had contact with Vicky, and although the property we saw did not meet our needs Vicky supplied ...
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Jun 03,2020
Jun 03,2020
0
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John and the team at St ives Branch were just excellent. The service was very professional and also very friendly. Throughout the ups and downs they kept such a positive feeling going, keeping in touch with myself and the buyers regularly and solving any problem ...
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Feb 09,2020
Feb 09,2020
0
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Jon the Manger of the St Ives branch went that extra mile reference our purchase of 6 St Margaret's Carbis Bay.
A very laid back approach that made us both feel comfortable, he delivered on his promises and dealt with us in person, always returning phone ...
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Dec 20,2019
Dec 20,2019
1
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All the staff were extremely helpful and thorough at the St Ives branch they couldn’t help us enough especially Jon Harvey. I would certainly recommend them....
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Dec 20,2019
Dec 20,2019
0
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At all points in the sale of my property, Bradley's staff were there to support me. They were friendly, efficient and always prompt in replying when I had any queries. The property was well advertised and quickly sold with a minimum of bother. It was ...
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Dec 13,2019
Dec 13,2019
1
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Excellent service all round from Bradleys. Always a smile and a chirpy voice on the phone. Never negative, always positive. Great attention to fine detail. Lovely staff and also helped with insurances, surveys, mortgages etc. Always on the phone when you need them. AAAAAA*********...
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Nov 18,2019
Nov 18,2019
0
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I was fortunate to see the property I wanted on the day that Bradleys were going to do the particulars. Jon enabled me to meet with the vendor during that visit and from there we were able to negotiate an agreement with him via Bradleys. ...
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Nov 18,2019
Nov 18,2019
0
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This could have been a "problem property" even for St Ives! However, after very few viewings, they identified a suitable and enthusiastic purchaser and the rest is history. They kept me informed on a regular basis and were very helpful when I had any queries ...
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Nov 14,2019
Nov 14,2019
0
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The St.Ives office gave an excellent service from start to finish. I would highly recommending using them to buy or sell a property....
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Aug 29,2019
Aug 29,2019
0
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The sale process was very straight forward from start to finish. From the day we made our offer in May to the day we picked up the keys in July, Bradleys kept us in the loop of how progress was going.
Unfortunately, my wife missed ...
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Aug 28,2019
Aug 28,2019
0
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Very friendly, accommodating and efficient service who were very keen to service our needs on the morning to enable us to view the property within I an hour....
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Aug 28,2019
Aug 28,2019
0
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Staff were very friendly and couldn’t do enough to meet our needs .Several times staff met us at short notice to allow us to view the property as we live 4-5 hours away...
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Aug 24,2019
Aug 24,2019
0
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All the team at Bradleys were helpful in helping sell my Aunts house. They were through, kept me informed throughout the selling process. Would recommend them they aren't the cheapest Estate Agents but they are worth the money.
I couldn't tag all the staff members ...
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Aug 23,2019
Aug 23,2019
0
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Excellent service to get a sale completed in difficult circumstances.
Always efficient and friendly throughout the sale process
We will use them again...
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Aug 09,2019
Aug 09,2019
0
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Thank you Bradleys and a huge thank you to the rather amazing Sam - full of realistic positivity and consistently delightful. We couldn't have asked for better support and will always be most grateful....
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Aug 09,2019
Aug 09,2019
1
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We have just bought a property from this agent and I cannot praise the whole team enough from Jon , the manager to Sam to Jessie to Vicky and they all deserve a mention
Everyone of them worked tirelessly to help us purchase this property despite ...
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Aug 04,2019
Aug 04,2019
1
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Very professional and kept me informed through the sale process. Always responded quickly and were a pleasure to deal with. I would certainly use them to sell my own property....
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Jul 29,2019
Jul 29,2019
1
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Bradleys Estate Agents St.Ives office provided an excellent service in the sale of my property, from help and advice at the outset through to negotiating a very good sale. I was impressed by their friendly and very professional service and I felt throughout the ...
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Jul 08,2019
Jul 08,2019
1
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From the moment I contacted Bradleys with my enquiry we have received immediate, polite and helpful responses. They were also very reassuring and proactive when it came to making the deal and progressing towards exchange. At all times, nothing was too much trouble which took ...
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Jul 08,2019
Jul 08,2019
1
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Excellent service and helpful throughout the purchase process. The purchase took several months due to complications but everyone at the St Ives branch were patient and always there for advice. Will definitely use again in the future....
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Jul 07,2019
Jul 07,2019
1
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A big thank you to everyone at the St.Ives branch for the sheer professionalism and dedication demonstrated during the sale of my property.
Special thanks to Sam and John for there persistence in getting the sale across the line after a tricky last few ...
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Jul 03,2019
Jul 03,2019
1
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right from the start of the process I was given a potential selling price for the property.
Pictures were taken and listed on the website
I was notified of al visits and given feed bac
I was phoned on a weekly basis to discuss visits ...
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Jun 18,2019
Jun 18,2019
0
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The sale of the car park in the Higher Stennack recently failed and I approached John through a recommendation.Within a few days John had another buyer for the property. It took another three months with the usual trials of selling a property. During this ...
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Comment on agent fees
They can all ways be better.
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Jun 14,2019
Jun 14,2019
0
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Jon worked with us on our purchase of a property in St Ives. He was unfailingly helpful and very flexible, his communication with both us and the vendor was excellent and he was very patient and accommodating in managing small wrinkles in the process. Highly ...
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May 06,2019
May 06,2019
0
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First class service from the Bradleys team at St Ives! The best estate agent experience I've ever had from Jon and his team who worked tirelessly to achieve completion in what turned out to be a complex purchase. Particular thanks go to Sam who never ...
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Apr 26,2019
Apr 26,2019
0
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All staff members were very helpful, efficient and friendly. They were very knowledgeable and gave sound advice that was very much appreciated....
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Comment on agent fees
I thought the fee was very competitive and reasonably priced.
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Apr 23,2019
Apr 23,2019
0
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After many disappointing experiences with agents I have finally found some truly fantastic agents. I can't recommend these fabulous people enough....
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Jon
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Rebecca
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 10:54 AM 08/08/2016 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Best Estate Agent in TR26 
Best Estate Agent in St Ives 
