“I wish I've never used them. Moving in and signing ......”
1 Star Review
Sep 28,2011
By:
'Dissapointed'
Sep 28,2011
Branch: Reading, 30 - 30A School Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Reading, 30 - 30A School Road
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over £100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never available. I left voicemails, left messages to different agents and sent emails. No response for about 2 weeks. I had to call head office 6 times to get some kind of response. And after 2 weeks of begging for answers they told me that landlord doesn't agree to release the money but they don't know why! I had to call manager of head office to get stupid answer like that. Finally after about 2 weeks we got our money back, just like that. All together it took them 2 months and 2 weeks from moving out. And it supposed to be 10 working days. And that's why I'm writing this to make sure no one else is using them.
What agent could do to change your mind?
Bullet points are the best:
-answer my phone calls
-return my calls
-reply to my email
-be consistent in prices (price for cleaning in 7 bedroom house ‚£100, for 2 bedroom flat ‚£200)
-don't ever get to the situation where I need to call head office 6 times to get the answers I need
Even if they will improve on that I won't use them again anyway, useless.
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes