Romans
Tilehurst, Reading, RG31
1/5, 2 reviews
0% recommended

“I wish I've never used them. Moving in and signing ......”

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Sep 28,2011
Minithumbdown
By: 'Dissapointed'
Sep 28,2011
1 people found
this helpful
I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over £100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never available. I left voicemails, left messages to different agents and sent emails. No response for about 2 weeks. I had to call head office 6 times to get some kind of response. And after 2 weeks of begging for answers they told me that landlord doesn't agree to release the money but they don't know why! I had to call manager of head office to get stupid answer like that. Finally after about 2 weeks we got our money back, just like that. All together it took them 2 months and 2 weeks from moving out. And it supposed to be 10 working days. And that's why I'm writing this to make sure no one else is using them.
What agent could do to change your mind?
Bullet points are the best: -answer my phone calls -return my calls -reply to my email -be consistent in prices (price for cleaning in 7 bedroom house ‚£100, for 2 bedroom flat ‚£200) -don't ever get to the situation where I need to call head office 6 times to get the answers I need Even if they will improve on that I won't use them again anyway, useless.
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Opening Hours
Address

Romans
30 - 30A School Road
Tilehurst,Reading
Berkshire
RG31 5AN
0118 943 9410

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Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I wish I've never used them. Moving in and signing ......”

Share on :
Sep 28,2011
Minithumbdown
By: 'Dissapointed'
Sep 28,2011
1 people found
this helpful
I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I ...
read full review
What agent could do to change your mind?
Bullet points are the best: -answer my phone calls -return my calls -reply to my email -be consistent in prices (price for cleaning in 7 bedroom house ‚£100, for 2 bedroom flat ‚£200) -don't ever get to the situation where I need to call head office 6 times to get the answers I need Even if they will improve on that I won't use them again anyway, useless.
Attached Filesnbsp;
Was this helpful? Yes

“I wish I've never used them. Moving in and signing ......”

Share on :
Sep 28,2011
Minithumbdown
By: 'Dissapointed'
Sep 28,2011
0 people found
this helpful
I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I ...
read full review
What agent could do to change your mind?
Bullet points are the best: -answer my phone calls -return my calls -reply to my email -be consistent in prices (price for cleaning in 7 bedroom house ‚£100, for 2 bedroom flat ‚£200) -don't ever get to the situation where I need to call head office 6 times to get the answers I need Even if they will improve on that I won't use them again anyway, useless.
Attached Filesnbsp;
Was this helpful? Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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