67% lettings valuation accuracy
75% lettings fee satisfaction
Mar 03,2015
Mar 03,2015
3
people found
this helpful
this helpful
I attempted to use this letting agency for a one bed property
They seemed very professional and curteous at first but then the whole experience went down hill.
I prepared and gave holding few for the property which was accepted by agents and by the landlord and all paper work was moving swiftly
6 days before move in date I was informed the property was being let to the landlord family member till for a certain amount of time. I was then technically homeless for 13 days, and had to live with friends and family members.
All paper work was eventually finished but two days before the adjusted moving in date I was informed the property was not ready and I was totally homeless and nearly lost job due to not having a property in the near area for work, luckily another estate agents had a property which they prepared for me within those two days.
However the letting agents at haart just informed me there was nothing they could so each time the landlord made me essentially homeless. They wouldn't let me dig a contract for the moving in date in question or put deposit down so it wasn't legally binding, and didn't refund my holding fee to me until a week later which was useless for finding another property and providing money for my next deposit.
When speaking to the manager after this he then tried to cover for the landlord by claiming it was the tenants fault and not the landlords and that there was nothing he could do. As I said I was contacting citizens advice to claim back travel costs and hotel fees incurred by the landlord they changed the story of a family member needing the property to a tenant overstaying their tenancy.
Heard good things about these estate agents from a few friends but would never recommend them t anyone else even if some properties a nice and modern. They have no care for tenants and are terrible to commicate with
They seemed very professional and curteous at first but then the whole experience went down hill.
I prepared and gave holding few for the property which was accepted by agents and by the landlord and all paper work was moving swiftly
6 days before move in date I was informed the property was being let to the landlord family member till for a certain amount of time. I was then technically homeless for 13 days, and had to live with friends and family members.
All paper work was eventually finished but two days before the adjusted moving in date I was informed the property was not ready and I was totally homeless and nearly lost job due to not having a property in the near area for work, luckily another estate agents had a property which they prepared for me within those two days.
However the letting agents at haart just informed me there was nothing they could so each time the landlord made me essentially homeless. They wouldn't let me dig a contract for the moving in date in question or put deposit down so it wasn't legally binding, and didn't refund my holding fee to me until a week later which was useless for finding another property and providing money for my next deposit.
When speaking to the manager after this he then tried to cover for the landlord by claiming it was the tenants fault and not the landlords and that there was nothing he could do. As I said I was contacting citizens advice to claim back travel costs and hotel fees incurred by the landlord they changed the story of a family member needing the property to a tenant overstaying their tenancy.
Heard good things about these estate agents from a few friends but would never recommend them t anyone else even if some properties a nice and modern. They have no care for tenants and are terrible to commicate with
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Apr 22, 2015
Had a very similar story. Have been homeless for two weeks. And when finally got the house it was not to the best standards but as we have all learned, Haart is very good of saying there is nothing they can do. Even though they are managing the property. I think they all should be sent to managing course or place should be closed. Even senior manager has no interest to reply to any issues or complaints. Mar 05, 2015
Dear AnonymousI'm really sorry to hear about your experience and the issues you faced. Please contact [email protected] so we can investigate this for you.
Many thanks
Melanie Smith
Customer Relations Manager
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Latest Reviews
7th Nov 2021
reviewed by 'Michelle M'
8th Mar 2021
reviewed by 'Victoria'
5th Nov 2018
reviewed by 'London'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 75% | £650 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 1 | 2 | 0 | 0 | 1 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 21,2021
Dec 21,2021
2
people found
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I have full property management contract with Haart Luton and cannot wait for it to end. Haart maintenance team covering Luton have ignored multiple request for a repair made by my tenant and myself ( issue logged via their website, phone calls and emails). My property ...
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Nov 07,2021
Nov 07,2021
1
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At this point I am tired. I have been patient and tried my best to be kind. I moved in with some friends into a property managed by haart august 2020. On the day of arrival after mind you One month, yes they had one month ...
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Apr 12,2021
Apr 12,2021
1
people found
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Substandard customer service of Haart Luton Property Management & their Accounts Dpt.
No-one returns calls, not able to get through to Property Maintenance department, have left many voicemails, to which never received any written or verbal reply. Please avoid at all costs, save yourself lots of ...
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Apr 01,2021
Apr 01,2021
1
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Haart Luton accounting department do not send monthly rent statements at all. Moreover, they do not have direct phone line for their landlords!!!!!
When calling Property Management no-one answers their phone calls!!!!! My voicemails and e-mails have been ignored for a whole month.
Shocking how ...
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Mar 08,2021
Mar 08,2021
0
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I am very happy with Haarts lettings Estate agents. I have rented for a while through them and Kathleen Chapman their staff member especially has been very helpful and kind. I would definately recommend haarts to rent through to anyone. Thankyou haarts and to Kathleen ...
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Nov 05,2018
Nov 05,2018
0
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Great service from Haart in Luton, Tom the branch manager is a major credit to the company. Tom ensured a smooth transition and great communication with the seller to get things moving quickly....
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Aug 17,2017
Aug 17,2017
2
people found
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this helpful
I bought a property from Haart - Leagrave branch in Luton in June, which at the time was managed by the same company. My solicitor sent a letter to the agent to return the keys to me after the purchase was completed. It is mid ...
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Comment on agent fees
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Aug 17, 2017
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(1)
Hi UlaB,
We're sorry to hear about your poor experience, please note however this review is concerning the Luton Lettings branch and not the Leagrave branch. If you would like us to investigate your poor experience, please get in touch with our help team at [email protected].
Thank you,
Regards
Ross ...
Mar 03,2015
Mar 03,2015
3
people found
this helpful
this helpful
I attempted to use this letting agency for a one bed property
They seemed very professional and curteous at first but then the whole experience went down hill.
I prepared and gave holding few for the property which was accepted by agents and by the ...
read full review
read full review
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Yes
Apr 22, 2015
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(3)
Hi Tenant
I'm sorry to hear about your situation. Please do email [email protected] so we can investigate this as your satisfaction is important to us.
Many thanks
Melanie Smith
Customer Relations Manager ...
Dec 09,2013
Dec 09,2013
2
people found
this helpful
this helpful
Terrible agent, lied to all the way through about the sale which fell through. Would not recommend, would recommend to stay well clear of this agent. Tom is extremely pushy and will not take no for an answer. Never had such a bad experience as ...
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What agent could do to change your mind?
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Jul 25,2013
Jul 25,2013
2
people found
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this helpful
Awful service from the property management team. The branch staff are fantastic however landlords have very little contact with them as the property is managed by a central management team. I had unauthorised visits to my property by contractors who carried out unauthorised work and ...
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Jul 14,2013
Jul 14,2013
0
people found
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I was at my solicitors signing for a house I purchased through haarts, while I was at the solicitors to exchange contracts on Friday night, haarts phoned my solicitor and said no way can we sell this property to me because we have received a ...
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What agent could do to change your mind?
Been HonestAttached Filesnbsp;
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May 22,2013
May 22,2013
5
people found
this helpful
this helpful
Very poor, everything wrong that could possibly go wrong did. They only care about profits and are very unhelpful. Lied a lot regarding details...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I'm sorry to hear about your situation. Please do email [email protected] so we can investigate this as your satisfaction is important to us.
Many thanks
Melanie Smith
Customer Relations Manager