The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 954 Reviews
95% Recommended
98% sales valuation accuracy
92% letting valuation accuracy
97% sales fee satisfaction
87% letting fee satisfaction
Share On : 
By : 'C.K'
Services : Sales(As a Buyer)
Sold price : £250
Would you recommend ? : Yes
Postcode : SE1
Just want to say thank you to Michael watts and Tony for helping me with my purchase. Michael helped me from the start all the way till the end and Tony was very helpful he kept me updated and got the sale done in great time. Thank you so much ludlowthompson City sales office.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Alexander
By : 'Introduction'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : E1
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system. One by one eventually we got these issues resolved but it was like pulling teeth. Constant... Read Full Review
Share On :
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never worked even in the coldest weeks of the year, i would not... Read Full Review
By : ludlowthompson
Jan 31, 2023Dear Dan, We are sorry to hear you are not happy with your experience with ludlowthompson. We pride ourselves on excellent customer service and would therefore ask that you contact ...
Share On :
Hassan
By : 'Suhasini'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E1
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would absolutely recommend Hassan anytime and everytime. He tries... Read Full Review
Share On :
By : 'Clara'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : E16
Excellent service from Conor Bunn and Emma Nettleingham. We sold our flat through Ludlow Thompson and were very impressed by their handling of the whole process. They were professional, easy to contact, gave sensible advice, and did a great job of keeping everyone updated and progressing the sale.... Read Full Review
Share On :
By : 'Olga'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : E1
I was shown a flat and told that EWS1 is sorted. But after I placed my offer and the sale was agreed, Ludlow Thompson failed to get the report from the vendor. This resulted me loosing a good few weeks and and a few hundred pounds of the initial payment to the solicitors. How come Ludlow Thompson... Read Full Review
Share On :
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
* They pressure new clients to leave good reviews on Google and this site (my flatmate and I were emailed and called until we did) but trust pilot reflects a truer story of long delays for responses and to fix minor... Read Full Review
By : Customer Services
Nov 19, 2020Dear Megan Many thanks for your above review and we’re sorry to read about your experience. As previously requested on our reply to your previous review on the 10th November, In order ...
Share On :
Jonathan
By : 'Mrs.Sali'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank... Read Full Review
Share On :
By : 'Gary.'
Services : Property Management
Would you recommend ? : Yes
Postcode : E1
Would like to say a big thank you to this lady who is always friendly and helpful each time a tenant asks me for advice a credit to the team and beist without... Read Full Review
N\/A
Share On :
By : 'Fouad'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
Amirah has a great sens of costumer service, and is highly professional. During our visits and enquiries she replied on a timely manner and took the time to explain different details about our property. I would recommande her to any of my friends and family without any... Read Full Review
Good
Share On :
Hassan
By : 'Monika'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Hassan was very professional and responsive, it only took few days from viewing the property to agreeing with the landlord. I could count on Hassan fully during this time, many... Read Full Review
Share On :
By : 'Zaynah'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : E1
I found my experience really positive working with Ludlow Thompson, especially Justin Vinluan, his work ethic is exceptional! I look forward to working with him again in the near... Read Full Review
Share On :
Hassan
By : 'Paride'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Hassan is being very helpful with us, he is a great professional and very efficient agent. I really appreciate his service and I´ve been really happy to work with him. We will recommend him if someone is looking for a house in London, it really hard finds a good service in this... Read Full Review
Share On :
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E1
I want to thank Abigail for her nice treatment. The referencing process itself took too long and she always tried to help us. Once we got the keys, she has been always available for any issues we may have had at the appartment. She contacted the Contractor quite promptly to fix some things and also ... Read Full Review
Share On :
By : 'Honest'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E1
I advise anyone looking to rent/sell their property to NEVER use this firm !!! Up front all seems ok and professional, but it is very clear once you are involved with them and under contract they have absolutely no idea what they are doing nor do they care. They are an absolute embarrassment... Read Full Review
Ridiculously HIGH - a complete rip off... and they do nothing for it. You will end up dealing with everything yourself.
Share On :
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1W
I want to complaint about our renting agents. They are harassing our family with all the tools they can have. It is a long story, but current issue is that for 2 and half months we can not have our windows repaired in the bedroom. It is bloody cold here, when winter blows and cold drawns inside our ... Read Full Review
Share On :
By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E14
Abigail is the property manager for a property I recently dealt with. She was quick to respond on phone and via email every time I needed to get in contact with her and went out of her way to ensure I was able to communicate with my landlord as soon as possible. She delivered quality service in a... Read Full Review
Abigail works for Ludlow Thompson and there were no fees involved with the service I required. I was extremely happy with the outcome she was able to provide.
Share On :
By : 'Katie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W10
I recently transferred management from another agency due to poor communication and was throughroughly impressed with ludlowthompson. Thanks for the great... Read Full Review
Good for the service
Share On :
By : 'Megan123'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E1W
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she has turned around what was a pretty... Read Full Review
My entire experience with Ludlow has not been great, but Abigail has been great. The fees are high, as they are for all agencies however if they are going towards employees like this then I would be happy to pay them. Unfortunately, it took us a while to be assigned someone great.
Share On :
By : 'Romanko'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : No
Postcode : E1W
Dear ludlowthompson, I am current replacement tenant at ludlowthompson. I am particularly dissatisfied with the service I am provided. We are struggling more then a month to start replacement procedure, but we face absolutely unkind services from the agents, particularly agent Ben Jones. However... Read Full Review
Share On :
By : 'Oleksii'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : No
Postcode : E1W
Everything started in Ukraine, from where we moved to London. It was great that we found a friend here, who decided to help with our accommodation, and proposed to replace her in tenancy agreement of ludlowthompson. Her first email to agency, claiming her wish to do a replacement procedures with... Read Full Review
