0% lettings valuation accuracy
50% lettings fee satisfaction
Feb 27,2015
Feb 27,2015
0
people found
this helpful
this helpful
Disgusted by level of service provided by Haart.
We had scheduled moving in to the new property with Haart. One viewing was done with all the furniture and landlord still living at the property. We have signed agreement believing and trusting that property was thoroughly checked by Haart. MISTAKE! They signed papers on behalf of landlord without even visiting flat. On the day of inventory check, Haart employee conducting check was horrified! The property had white walls turned black with inch thick mould which wasn't visible before as it was behind wardrobes. It turned out as well that landlord left the flat without heating for several days which worsened condition of flat. Our son was 13 months old at that time and by any means we were not going to live in that flat! We had to push agents and landlord to surrender the contract threatening with council services!
They still charged us £500 for admin fees and inventory check, which they never intended to return.
We now have judgment and warrant issued against them and I advise everyone to AVOID Haart as much as you can.
We had scheduled moving in to the new property with Haart. One viewing was done with all the furniture and landlord still living at the property. We have signed agreement believing and trusting that property was thoroughly checked by Haart. MISTAKE! They signed papers on behalf of landlord without even visiting flat. On the day of inventory check, Haart employee conducting check was horrified! The property had white walls turned black with inch thick mould which wasn't visible before as it was behind wardrobes. It turned out as well that landlord left the flat without heating for several days which worsened condition of flat. Our son was 13 months old at that time and by any means we were not going to live in that flat! We had to push agents and landlord to surrender the contract threatening with council services!
They still charged us £500 for admin fees and inventory check, which they never intended to return.
We now have judgment and warrant issued against them and I advise everyone to AVOID Haart as much as you can.
What agent could do to change your mind?
Inadequate.Attached Filesnbsp;
Comment on agent fees
Inadequate.
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Latest Reviews
8th Oct 2017
reviewed by 'Mohamed'
27th Feb 2015
reviewed by 'PM'
15th Aug 2014
reviewed by 'George'
Opening Hours
Address
haart
49-50 Church Lane
Leytonstone,London
Greater London
E11 1HE
020 8539 1194
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £850 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 19,2018
Oct 19,2018
2
people found
this helpful
this helpful
Excellent customer service, showed professionalism throughout the sales process,Ranvir and his team are doing a good job.Overall my wife and I were very satisfied.Wishing all the team a wonderful future ,many thanks....
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Comment on agent fees
Very good for what they charge,I think is fair
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Oct 20, 2018
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(1)
Thank you for kind words. It's been a pleasure to help you and your family. All the best. ...
Nov 10,2017
Nov 10,2017
0
people found
this helpful
this helpful
Ranvir and team provided an excellent service. Polite, professional and always on hand to give advice. Ranvir was very helpful and his knowledge and understanding both of the market and technicalities of leasehold properties enabled a successful outcome....
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Comment on agent fees
Goodl
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Oct 08,2017
Oct 08,2017
0
people found
this helpful
this helpful
Highly professional service,full explanation to process. Ranvir and his wonderful team work hard in order to provide unique service,I registered my property with other big name state agent for four month was not able to sell the property,haart team get me the ...
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Comment on agent fees
You got excellent value for the fee I paid
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Oct 27, 2017
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(1)
Thank you Mohamed, for your review. At haart Leytonstone, we pride ourselves on getting our sellers the best price from the best buyer as quickly as possible. ...
Apr 08,2015
Apr 08,2015
3
people found
this helpful
this helpful
Please avoid if you can. I booked appointment for 1 bedroom flat with agent called Haasim for Saturday 14 45 and got confirmation email with this time and details of property. When I turn up, I have to wait for 45 minutes but nobody ever show up, I called ...
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Apr 14, 2015
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(1)
Dear Oxana
I'm really sorry to hear about this. Please could you email [email protected] so we can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
Feb 27,2015
Feb 27,2015
0
people found
this helpful
this helpful
Disgusted by level of service provided by Haart.
We had scheduled moving in to the new property with Haart. One viewing was done with all the furniture and landlord still living at the property. We have signed agreement believing and trusting that property was thoroughly ...
read full review
read full review
What agent could do to change your mind?
Inadequate.Attached Filesnbsp;
Comment on agent fees
Inadequate.
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Yes
Mar 05, 2015
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(1)
Dear PM Chatys
I'm really sorry to hear about your experience. Please email [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Aug 15,2014
Aug 15,2014
0
people found
this helpful
this helpful
I found the whole experience up lifting. The staff I dealt with made you feel valued. They took a genuine interest in me. They were kind, charming,considerate and informative. Importantly they also sold the property at a higher price than I hoped for....
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Aug 20, 2014
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(1)
Dear George,
Thank you for taking the time to write this lovely review - we're really pleased to hear about the good experience you had with us. All the best for the future!
Melanie Smith, Customer Relations Manager. ...
Aug 01,2014
Aug 01,2014
0
people found
this helpful
this helpful
I would like to state that I had a very positive experience when dealing with Haarts Estate Agents -Leytonstone branch. Particularly from Ginny Pattni the Branch Manager . It was a difficult decision for me to sell my Mothers house after her passing, but I was ...
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Aug 01, 2014
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Dear Barbara,
Thank you so much for taking the time to write this review. We are extremely pleased to hear about the service you received from our branch staff and would like to wish you all the best for the future.
Melanie Smith, Customer Relations Manager. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I'm really sorry to hear about your experience. Please email [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager