25% lettings valuation accuracy
60% lettings fee satisfaction
Feb 25,2015
Feb 25,2015
0
people found
this helpful
this helpful
I have been horrified at the service I have received. The staff do not respond with any speed even to extremely urgent issues (the ceiling just fell in - I have emailed them twice for news and still received no response in 2 days). In only two and a half years they have cost me money in damages to the property by tenants that they assured me would be covered by the tenant's deposit and in bailiff fees for unpaid council tax by my tenants which they told me they had informed the council about. I am living abroad and so am extremely reliant on them to take care of the property and my experience has been one of disinterest to the point of downright negligence which has been seriously detrimental to the relationship with the tenants. Horrific. Avoid at all costs.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Mar 2021
reviewed by 'Fiona'
16th Oct 2020
reviewed by 'Lisa'
29th Jun 2020
reviewed by 'Michelle'
22nd Feb 2018
reviewed by 'Drobik101'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 60% | £1,350 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 1 | 1 | 1 | 0 | 0 | 3 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 12,2021
Nov 12,2021
0
people found
this helpful
this helpful
Completely unprofessional and disorganised. Left me standing in the rain waiting, to find out from the office the agent (Adam Khan) is on holiday. This is not my first bad experience having already rescheduled and been totally useless at communicating. I will not be looking ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2021
Mar 22,2021
0
people found
this helpful
this helpful
Victoria from haart was our agent and helped us out so much! We thankfully found our current flat due to her hard work. She was really personable and easy to talk to/ contact. Really happy with the service and found a place quickly because of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2020
Oct 16,2020
1
people found
this helpful
this helpful
DONT USE!!! As a foreign landlady I lost more than half the rent to this agent!
They charge for anything and everything and have "their contractors" triple the costs of actual work that has to be done.
They fail to keep landlords up to date ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2020
Jun 29,2020
1
people found
this helpful
this helpful
We were a professional couple looking for a long term rental to call home. We looked at a property that Haart were advertising and Ella was the agent from Haart representing the property. We decided to put an offer on, and emailed Ella the details ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07, 2020
View all comments
(1)
I haven't been impressed. Their customer service isn't good, you have to keep chasing them to find out whats going on with your rental property. I won't be renewing with them at the end of the tenancy. The call centre could be a little bit more proactive in providing updates ...
Feb 22,2018
Feb 22,2018
0
people found
this helpful
this helpful
Rude and sarcastic. Not professional in the slightest. Changes the goalposts with informing you. It's a shame as i've never had a bad experience with Haart before....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23, 2018
View all comments
(1)
Hi Drobik101,
We're very sorry to hear about your poor experience with our Brixton branch and we would like to look into this further. Please email us all the details at [email protected] so we can investigate this for you.
Thank you,
Regards
haart Customer Services team ...
Jun 22,2016
Jun 22,2016
1
people found
this helpful
this helpful
Our experience with Haart was exceptional. From rearranging viewings at the last minute, to the well-informed and friendly agents who answered every question with courtesy and grace, to the swift resolution process and excellent customer care, we were very impressed with every aspect of Haart's ...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Jun 24, 2016
View all comments
(1)
Hi Lauren,
Thank you for review, we're very happy you received an exceptional service. We will pass this feedback on.
Regards,
Ross ...
Jun 20,2016
Jun 20,2016
0
people found
this helpful
this helpful
I have just exchanged contracts on my sale of my property and i would like to say this was helped along with the help of Roni Robinson who`s help in this matter was first class in the Brixton office. I was kept informed throughout ...
read full review
read full review
Comment on agent fees
The fees were ok
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and than you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Mar 31,2016
Mar 31,2016
0
people found
this helpful
this helpful
Haart were almost useless from the word go: they did not know anything about the property's roof, who owned the surrounding land, or whether planning had been granted for the extension. They were so bad at contacting the vendor we did it directly ourselves. We ...
read full review
read full review
Comment on agent fees
Anything more than 50p would be a rip off.
Was this helpful?
Yes
Yes
Mar 31, 2016
View all comments
(1)
Hi there,
We're very sorry to hear about your poor experience with us. Please contact us at [email protected] so we can help make amends for this.
Regards,
Ross ...
Feb 22,2016
Feb 22,2016
1
people found
this helpful
this helpful
Dreadful communication throughout. We bought a property from Haart. Through the process they were unable to be reached by phone or email, they were discourteous, and seemed incapable of listening to our concerns. As a concrete example, one message took three and a half weeks ...
read full review
read full review
What agent could do to change your mind?
NAAttached Filesnbsp;
Comment on agent fees
NA
Was this helpful?
Yes
Yes
Apr 01, 2016
View all comments
(2)
As requested, I sent my details to Ross on the 25th of Feb. As if to prove my point about dreadful communication, as at the 1st of April there has been no reply. ...
Oct 10,2015
Oct 10,2015
0
people found
this helpful
this helpful
Pros:
Sunny is a pragmatic employee who gets things done efficiently and usually communicates well.
They are good at playing...
read full review
read full review
What agent could do to change your mind?
Their fees are very competitiveAttached Filesnbsp;
Comment on agent fees
Their fees are very competitive
Was this helpful?
Yes
Yes
Nov 10, 2015
View all comments
(1)
Good afternoon,
Thank you for leaving us a review. We are sorry to read that you would not use the branch again. Were there any particular elements that you feel needed improvement or any problems that you faced that we can investigate and look for resolve? Please do let us know by contacting us at [email protected]. Many thanks, Melanie Smith Customer Relations Manager ...
Sep 27,2015
Sep 27,2015
2
people found
this helpful
this helpful
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06, 2015
View all comments
(1)
Hi there,
I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this.
Many thanks,
Melanie Smith
Customer Relations Manager ...
Aug 10,2015
Aug 10,2015
1
people found
this helpful
this helpful
Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely.
We were told two days before the move-in day that it would have to be moved. We were promised that this would ...
read full review
read full review
What agent could do to change your mind?
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.Attached Filesnbsp;
Comment on agent fees
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Was this helpful?
Yes
Yes
Aug 12, 2015
View all comments
(1)
Hi Russell
I'm really sorry to hear about this. Please could you email [email protected] so we can investigate and rectify these issues?
Many thanks
Melanie Smith
Customer Relations Manager ...
Feb 25,2015
Feb 25,2015
0
people found
this helpful
this helpful
I have been horrified at the service I have received. The staff do not respond with any speed even to extremely urgent issues (the ceiling just fell in - I have emailed them twice for news and still received no response in 2 days). In only ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05, 2015
View all comments
(1)
Hi Sophie
I'm so sorry to hear about this. Customer satisfaction is extremely important to us and I am disappointed to hear about the issues you have faced. Please could you email [email protected] so we can investigate these for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I'm so sorry to hear about this. Customer satisfaction is extremely important to us and I am disappointed to hear about the issues you have faced. Please could you email [email protected] so we can investigate these for you.
Many thanks
Melanie Smith
Customer Relations Manager