Dear Becca,
Thank you for taking the time to write a review,
We are saddened to hear your comments and understand sometimes Tenants do not agree with charges proposed to their deposits. In this particular case Gibbs Gillespie were acting on the Landlords instructions with the support of the third party report.
The discrepancy arose over the invoice for new carpets being submitted detailing different rooms to what you explained to being replaced, you were asked to get the invoice changed or obtain verification which was not immediately available from you. We did call Carpet Right to try and resolve the matter however they did not verify the rooms that had new carpets so there was still a discrepancy.
The inventory clerk, cleaner, the Head of Property Management and Branch Manager all visited the Property and regrettably could not verify the carpet was new.
The case was submitted to arbitration for their view as all parties could not agree, the reason the Landlord was not awarded monies for cleaning the carpet was due to the fact the TDS could not see evidence the carpets were cleaned on entry – it was for this reason they awarded in the Tenants favour.
Gibbs Gillespie Management pride themselves on their professionalism and handling of check outs with only 3% of deposits ending in dispute. We are saddened you feel disappointed with the deposit handling, however can assure you under no circumstances was there an intention to seek charges which were outside of the check out report.
Best regards
Kelly