96% lettings valuation accuracy
96% lettings fee satisfaction
Feb 24,2015
Feb 24,2015
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I recently spent 1 year as a tenant in Slough, with Buxtons Estates as my estate agent. The house was in a great area, not too far to work, so I thought it would be ideal for me. Sadly, the problems started as soon as I walked through the door. The house was filthy. It was obvious that building work had been recently done, as there was builders dust all over the house. The Kitchen was by far the worst room in the house, with every cupboard covered in a layer of grease that felt like every surface had been used to cook a fried breakfast weeks ago. It was disgusting and horrid. But, as my room mates and I were desperate for accommodation, we moved in regardless. In celebration of our new house, we decided on that first night to cook some pizzas that we had bought from the local supermarket. This was the start of the second in a long list of issues we had with the estate agents. The oven did not work. We luckily made friends with the neighbours, who kindly offered to cook our pizzas for us, and the following morning we contacted the agents (previously called Letting Angels, horribly ironically) to let them know that the hobs worked, but the oven did not. And as a working oven was mentioned in the contract, we assumed that it would be sorted pretty quickly. How wrong we were. One month passed before any action was seen at all on the matter, with several phone calls going unanswered. Towards the end of that month, we gave a hollow threat to not pay rent until the oven had been fixed. Unsurprisingly, at the threat of no money, suddenly they cared again. 'We have gotten in contact with the landlord (Wow, in only a month that is damn impressive) and he says that unless we pay rent, he will not install the oven.' We paid the rent, and waited. Waited yet another month of unanswered phone calls. Then, after yet another empty threat of no rent payment, and a mention of the contract containing a working oven in it, finally the oven was installed only two and a bit months after moving in. We decided as a house to just continue on our merry way, only involving the estate agents or landlord if totally necessary. The winter weather, however, brought us the next two issues of our tenure. As is tradition at winter time, the boiler broke, so we didn't have any heating. To the credit of the estate agents, they actually responded to our call fairly quickly this time, sending out a wonderfully helpful man who diagnosed the issue as being some circuit board. He said he would let the agents and landlord know that it would cost ƒâ€š‚£60 or so. They refused to pay this amount, and moved for another plumber a few weeks later. They also concluded the same issue, but quoted a higher price. This was also refused. A final plumber was called, and he thought it was the pump, quoting a lower price. He got the part, then found out he was wrong. Long story short... we went over a month in the winter without heating, despite several chances for that to be rectified. The wind of the winter also knocked over the fence in the garden, which sparked an argument with the neighbours over the ownership. When we talked to the neighbours, they said this had happened before, and the fence was certainly our landlord's responsibility. But, for over 5 months, we had a huge hole in our fence. As I have now moved out, I cannot say for certain that the issue has even been resolved. About two months into the tenancy, we asked for permission to install a shower in the middle bathroom. We were approved, and carried out the tiling work (professional job) and installed a proper shower unit. considering that, and the fact that when we finally left our house, it was cleaner than we got it, the estate agents still insisted on removing money from our deposit. I had a wonderful year, and they tried their best to ruin it. I know estate agents are generally money grabbers, but they really took the cake too. Please, avoid any contact with these people, or they will avoid contact with you when you need them most.
What agent could do to change your mind?
cowboysAttached Filesnbsp;
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15th Mar 2021
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 96% | £610 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 4 | 43 | 1 | 0 | 0 | 2 | 0 | 2 | 0 |
Areas covered
- SL0
- Slough
- SL1
- Windsor
- SL2
- Maidenhead
- SL3
- SL4
- SL6
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Mar 15,2021
Mar 15,2021
0
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Hello Everyone,
Just wanted to leave a review for this bussines.
Very pro active and professional service i have received for Buxtons Estates, Julian the agent working there have not wasted any of my time and provided me a tenant before the current tenant has ...
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Mar 15,2021
Mar 15,2021
0
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Hello Everyone,
Just wanted to leave a review for this bussines.
Very pro active and professional service i have received for Buxtons Estates, Julian the agent working there have not wasted any of my time and provided me a tenant before the current tenant has ...
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May 19,2020
May 19,2020
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Had the most awful experience with these cowboys. Wasted my time twice. They visited the property to let twice and kept saying they have people on the books. First time this lady came from lettings and then i never heard back despite me chasing her. ...
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May 19, 2020
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(2)
Can you please stop making up stories? There were no conversations about the lockdown he visited before the lockdown and then i never heard back. On Nicks visit we agreed that he would take pictures of the property and market it. I wanted to rented at the end of April and wanted viewings to start ASAP. Your response is really bad, you should not be making up stories like this. Glad I am with another agency now. Please do reflect on your bad service here, your reviews in the past have been reall ...
May 13,2020
May 13,2020
2
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* I think the business has failed and they are going to close down. They are not answering calls, no response to e-mails and their web site is down. They made a complete mess of my last tenancy: deposit money not placed in safe deposit scheme ...
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Jan 15,2020
Jan 15,2020
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They did answer for all of our questions. They have made our move stressless. They have been always very kind and polite....
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Sep 23,2019
Sep 23,2019
2
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Zero rating for the worst Estate Agent ever - totally unprofessional, unreliable, dishonest and untrustworthy. Had to constantly chase rent - left the property in a pigsty state. Never returned phone calls and always made excuses....
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Sep 25, 2019
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Mr Randawa,
Im shocked to see a landlord who failed to comply with basic rules is writing something bad about us, really? We had to deal with numerous complaints from the tenants about constant harassment, attending the property without any prior notification and investigating the boiler when you are NOT a gas safe engineer causing the tenants son to fall ill. You accepted the tenants deposit as a method of rent payment even though we strongly told you not to and also collected the key from he ...
Aug 17,2019
Aug 17,2019
0
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There have been very helpful from the start to finish with helping us move into this property after moving out off a property we where in for 11 years. And sorting out all the problems with the property we moved into keeping us update all the ...
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May 10,2019
May 10,2019
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Our experience has been fantastic. What had been a stressful property search was completely turned around when meeting with Buxton's , with regular communication and updates that we'd not had with other letting agencies. We were given help and support with securing the property we liked, ...
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May 01,2019
May 01,2019
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Extremely professional, efficient and outstanding service from start to finish. The staff do above and beyond for clients. I have no complaints and I would highly recommend this estate agent to family and friends....
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Comment on agent fees
Acceptable
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Aug 20,2018
Aug 20,2018
0
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I found the whole experience pleasant and painless. The agent conducted himself in a professional manner and took care of everything on my behalf in a timely fashion....
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Comment on agent fees
Thought the fees were a little on the high side for the property being rented.
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Dec 13,2017
Dec 13,2017
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Andre has been a star for me.He is always all ears to my requirements and very prompt to resolve any questions.Even when he was not well he ensured that I am getting the flat on time with everything in place.Thanks for your ...
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Nov 27,2017
Nov 27,2017
0
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My agent focus was to solve all my requests, quick answers to my e-mails or text Messages, flexible, friendly and very thoughfull.
Thank you Mr Andre Williams...
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Comment on agent fees
So and so
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Nov 13,2017
Nov 13,2017
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We moved into the new house and Andre was very helpful and very good person. Him helped us tooooo much and is very nice . Thank you for everything....
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Nov 07,2017
Nov 07,2017
1
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I received fantastic service from Andre Williams and Shabaz Miah at Buxtons Estates. Andre processed my application promptly and in a very professional manner. Andre made the process effortless and was always contactable to answer any questions and clear about each step of the process....
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Comment on agent fees
Cheapest in Slough!
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Aug 01,2017
Aug 01,2017
0
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he's a nice, responsible man. Thanks to him, I was able to rent a good flat. I am genuinely grateful to him....
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May 29,2017
May 29,2017
0
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Nic is very good agent he got me house very fast and no problem i very much recommend Nic for rent very good help with enquiry and help settle in new house....
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May 27,2017
May 27,2017
0
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We are couples who were looking for a nice place to live and Andre helped us a great deal. His customer service skilles were upper standard.
We are very happy to chose Buxton Estate and very lucky that Andre Williams was our agent....
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Comment on agent fees
As per the standards
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May 10,2017
May 10,2017
0
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It was such a pleasure to work with Andre on our new flat. We gave him a call and he managed to set up a viewing on the next day! Regardless the little hiccup with with the appointment which I understand was not his fault ...
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Comment on agent fees
Buxton's fees can't be beat!
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May 05,2017
May 05,2017
1
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I have found Charlotte to be professional and friendly , she was also very efficient in helping us in securing my home. Charlotte was always willing to lend a helping hand in all aspects of our move. I would definitely recommend Buxtons to my friends and ...
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Comment on agent fees
I felt the fee's were moderate as I felt the service I received meant it was worth it .
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Apr 26,2017
Apr 26,2017
0
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Very good agent and agency,nice to meet this people.good price,communication skills.happy to recommend to my friends ..all the best...
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Comment on agent fees
Good
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Apr 25,2017
Apr 25,2017
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I am very satisfied and would recommend Buxtons to anyone as the customer service was spot on, friendly, understanding and helped with all my needs when it came to looking for a property for me and my family. Defiantly a 5 star for all of Charlotte's ...
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Comment on agent fees
Good
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Apr 25,2017
Apr 25,2017
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Charlotte is a great asset to the team she helped me get my dream property so thank you very much....
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Comment on agent fees
The agent fees are acceptable
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Apr 13,2017
Apr 13,2017
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Very nice and professional customer service.Professional, solid, fast, in a relaxed atmosphere.I will definitely use it againI highly recommend....
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Comment on agent fees
Good
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Apr 13,2017
Apr 13,2017
0
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I am completely satisfied with this agent. They helped me on finding the flat suitable for my requirement and helped until I moved into the flat. Thank you...
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Jul 04,2016
Jul 04,2016
0
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Afzal is very professional and helped me in queries i had on rental agreement as I was new to UK...
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good
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May 31,2016
May 31,2016
0
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Buxtons offers an excellent service, they have been very proactive in helping us to find a tenant. Would definitely recommend them....
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May 31,2016
May 31,2016
0
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Afzal is very courteous, professional and helpful. I have found the service provided by Buxton's and Afzal (in particular) to be of highest standards.
She took time to understand our needs and provided the solutions accordingly. I would highly recommend Afzal and Buxton's Estate Agency ...
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Comment on agent fees
Good
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May 18,2016
May 18,2016
0
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Had a great experience, gave a set criteria of the type of tenat I was looking for and Buxtons filled it quickly and I have to admit I am fussy landlord as been doing this for years.
A few months on the tenants are really ...
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Comment on agent fees
The fees were quite competitive but what was more impressive that i just did not want them to fill it with any tenant they get their commission and I am left to pick up the pieces. I gave Buxtons aset criteria and they did not only offer a competitive fees but the tenants are of a good quality which is more important to me as a landlord then just a commission.
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May 06,2016
May 06,2016
0
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Afzal is a very professional, helpful and very kiND person. We are satisfied. Great service. We recommend this company Excellent....
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Afzal is a very professional, helpful and very kiND person.
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May 05,2016
May 05,2016
0
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Afzal has been relentless in finding us a suitable tenant. She has fulfilled our expectations to date & is a very good communicator. All relevant business has been carried out to a high standard & I would definitely give Buxtons in Slough my recommendation....
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Comment on agent fees
They have tailored our fee's to suit our requirements. I liked their approach.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please email all complaints to [email protected]
Last updated at 4:08 PM 21/09/2015 by allAgents
Thank you for your review at Buxtons we endeavor to offer excellent customer service so any complaint will be taken seriously , i have looked in to this matter and can only apologies for the issues caused however majority of these issues that you have encountered have been the responsibility of Letting Angels who have been managing your property and towards the end of your tenancy Buxtons have taken responsibility due to Letting Angels closing down. In regards to your check out inventory the property was left in a poor condition and inventories have been conducted when you moved in and out. The deduction from your deposit for the cleaning has been agreed by yourselves however if you still believe this is unfair please do not hesitate to get in contact with me , i will be more than happy to show your the check out inventory.