Dear Geo,

You should not be at all surprised, I was hoping that a little encouragement might prompt a continuation of a brief week where you appeared to make an effort with us, however that very quickly turned out not to be the case, when you sent bailiffs to our house, and threatened a tenant with extra charges for late payment, despite the fact they had paid on time.

There is nothing 'extra' you have done for us, merely eventually responded to a few of our many issues.

Your sarcasm with regard to speaking English is frankly a poor effort to disguise the fact that many of your staff are unable to effectively communicate with the tenants they are supposed to support, and it is just a further example of how little you appear to care for the effective and professional running of a business.

Regards,

Sam

Dear Sam,

I am very surprised with your statements, only a few (two) weeks ago you contacted me over the phone to thank me on behalf of your flat-mates and your self about the extra efforts and jobs we did for you.
If you feel the opposite do not hesitate to contact me, I do speak and understand English so language will not be a barrier,

Best regards and keep enjoying.