100% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 23,2015
Feb 23,2015
4
people found
this helpful
this helpful
Never have me and my partner been the sort of people to complain but this company based on my experience and by the looks of it many others is absolutely shocking. Moved into a property nearly 2 months ago now with my pregnant partner. Would be here all week if I was writing down the terrible experience we have went through. Basically took our moneyand have washed there hands with us. Moved into a property with cracked windows. A kitchen roof that was leaking with water back door handle that keeps coming off and key is stck in door which Is a security risk. Windows arent sealed right in there property. And many more. Phone head office in bathgate(not compassionate at all) tell us were not a priority despite my partner being pregnant and the house being freezing due to the cracked window in toilet (whichis realy hard to see during the day) cooker not fitted properly which is a fire hazard. They nevercall us unless there trying to sel us house insurance or asking what sky company we are with to sell us stuff, always us phoning them chasing them up. Nearly 2 months now and nothings fixed apart from the leek ( which took a week) worst customer service I have ever experienced on my first time using a letting agent. Alsoloved the little fireplacewhich was one of the main reasons we took the property and got told it works but letting agwnt didnt know how to work it just needed to ask landlord how to work it. Someone came out to fix it and said its basically condemned and needed a compltley new fireplace. The company has led me to near breaking point with there lies, rouge money grabbing tactics basically they told us we had to hand money over for a certain date and move in or we wouldnt get house, despite the house clearly not ready for someone to move in yes we viewed the property but none of the problems were visible an never got told. Would trust a kid with a bottle of vodka before I trust this.company again. Not even angry anymore as this companybhas drained both me and my partner. Just dissapointed as house has serious potential and so would the company if they started telling truth and putting customer first yes the letting agent in hamilton bears some responsibility but most responsibilty comes from head officewhich are a joke from there maintenance manager or whoever he is to every one else weve been fobbed on to.
What agent could do to change your mind?
Paid a 750 pound deposit for a house thatsfalling apart.Attached Filesnbsp;
Comment on agent fees
Paid a 750 pound deposit for a house thatsfalling apart.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £54,000 | £54,000 |
| Lettings | 0% | 0% | £525 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 29,2019
Aug 29,2019
0
people found
this helpful
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Your Move Hamilton have worked tirelessly to get the right sale for our we flat in Glasgow
Jennifer Elrick negotiated professional on our behalf and achieved almost 10% more than the first offer.
The whole office were always courteous and professional and Irene Logan also deserves ...
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Feb 28,2018
Feb 28,2018
0
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I am both buying and selling with Your Move Hamilton and have been impressed by the speed and efficient service received so far. In particular. Marlene and Gary helped to equip me with the necessary skills required to promote my property while showing viewers around. ...
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Comment on agent fees
The fees were slightly higher than other agents I had researched but worth it !
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Mar 14,2016
Mar 14,2016
4
people found
this helpful
this helpful
Absolute worst company I have ever leased my house with.
The customer service from the branch staff through to the customer care team are a disgrace.
Recently this "company" allowed a tenant to destroy furniture and belongings in a fully furnished property and have completely ...
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Comment on agent fees
Too expensive for the customer service they provide.
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Feb 23,2015
Feb 23,2015
4
people found
this helpful
this helpful
Never have me and my partner been the sort of people to complain but this company based on my experience and by the looks of it many others is absolutely shocking. Moved into a property nearly 2 months ago now with my pregnant partner. Would be ...
read full review
read full review
What agent could do to change your mind?
Paid a 750 pound deposit for a house thatsfalling apart.Attached Filesnbsp;
Comment on agent fees
Paid a 750 pound deposit for a house thatsfalling apart.
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Yes
Jul 02,2014
Jul 02,2014
3
people found
this helpful
this helpful
i went with this company to sell my house. i was told by them they had people on the waiting list for houses to buy in my area. i been with them two months. i have lowered my price significantly at a loss . i have ...
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What agent could do to change your mind?
if they showed more of an interest and got buyers through the door....they said its a buyers market....where?Attached Filesnbsp;
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Irene
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 4:12 PM 15/12/2015 by allAgents
