Martin & Co
Manchester, M3
2.3/5, 84 reviews
39% recommended
100% sales valuation accuracy
100% sales fee satisfaction
69% lettings valuation accuracy
47% lettings fee satisfaction

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“Absolutely awful!!! We stayed in the property for a year ......”

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Sep 26,2011
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By: 'shaun'
Sep 26,2011
3 people found
this helpful
Absolutely awful!!! We stayed in the property for a year and experienced multiple problems, including a persistent damp problem throughout the property, our boiler suffering a complete malfunction on three separate occasions and many other, albeit slightly less serious issues. Each time we contacted the office we were told that we would be "contacted shortly" by a member of their maintenance team - who apparently don't have a phone so you can never speak to them directly. Neither me nor my house-mate were ever called back, and to make things worse when we eventually called the office back to chase the issue, we were told that they were completely unaware of the problem!?! On two occasions I was told contractors had been booked to attend the property which later turned out to be a lie - the guy was simply lying to me to shut me up. We were also charged a £45 fee to have an external company carry out an inventory with us when we moved out - this turned out to be one of their employees as opposed to an external company who told us everything was fine before later lying about it and trying to charge us an extra £40 cleaning bill for a dusty lampshade (rich, considering the place was filthy when we moved in). In short they are unfriendly, unhelpful and completely unprofessional, avoid at all costs and tell everyone you know to do the same!
What agent could do to change your mind?
The agent was unfriendly, unhelpful and unprofessional, showing a complete lack of care or attention towards their job, their tenants and the landlords they work on behalf of. In my opinion they should be closed for good, there are plenty of decent letting agents in Manchester and no place whatsoever for one as bad as Martin and Co.
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Latest Reviews

View all Reviews 84
5th Jan 2024
reviewed by 'Luke'
“Genuinely terrible company, awful communication, wouldn’t fix anything that we asked them to, we got in the flat and ......”
14th Jul 2021
reviewed by 'Jess'
“If I could leave no stars I would. Absolutely shocking customer. Extremely rude and incompetent staff who ignore most emails ......”
10th Feb 2021
reviewed by 'Sab'
“Absolutely terrible in communication. I have been chasing up for many days for a viewing. Then waited for 3 days to ......”
9th Feb 2021
reviewed by 'Adam'
“Rude and very unprofessional. It took me 3 attempts at contacting the agent in Manchester to arrange a viewing and this ......”
5th Jan 2021
reviewed by 'James'
“If I could leave minus stars I would. Worst experience with a letting agent. We were going to go to ......”
26th Nov 2020
reviewed by 'Shakila'
“I had very terrible moments with this agency and I just wanted one flat and all day told me send ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
33 Liverpool Road
Manchester
Greater Manchester
M3 4NQ
0161 8392212

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £149,950 £180,000
Lettings 69% 47% £600 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 22 40 2 0 3 0 2 9
Areas covered
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“Genuinely terrible company, awful communicati......”

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Jan 05,2024
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Julie
By: 'Luke'
Jan 05,2024
0 people found
this helpful
Genuinely terrible company, awful communication, wouldn’t fix anything that we asked them to, we got in the flat and it stank of mould, we brought this up instantly and they did nothing to rectify it and then suggested we just moved out if we ...
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“If I could leave no stars I would. Absolutely......”

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Jul 14,2021
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By: 'Jess'
Jul 14,2021
1 people found
this helpful
If I could leave no stars I would. Absolutely shocking customer. Extremely rude and incompetent staff who ignore most emails and deter any phone calls with “we’re WFH” and throw out jargon to try and confuse you when you ask a valid question that ...
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“Absolutely terrible in communication. I have ......”

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Feb 10,2021
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Oneil
By: 'Sab'
Feb 10,2021
0 people found
this helpful
Absolutely terrible in communication. I have been chasing up for many days for a viewing. Then waited for 3 days to hear back. Had another property that I’d like to view, I had to chase up many times for them to send me the video. ...
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“Rude and unprofessional...”

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Feb 09,2021
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By: 'Adam'
Feb 09,2021
0 people found
this helpful
Rude and very unprofessional. It took me 3 attempts at contacting the agent in Manchester to arrange a viewing and this was then confirmed by a surly individual who would not give me their name. They then did not show up, leaving me out in the ...
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“If I could leave minus stars I would. Worst e......”

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Jan 05,2021
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By: 'James'
Jan 05,2021
0 people found
this helpful
If I could leave minus stars I would. Worst experience with a letting agent. We were going to go to a viewing in Central Manchester but the property had already been taken. They didn't have the decency to let us know until we were waiting ...
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“I had very terrible moments with this ageand ......”

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Nov 26,2020
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Matt
By: 'Shakila'
Nov 26,2020
0 people found
this helpful
I had very terrible moments with this agency and I just wanted one flat and all day told me send a video for me and the day after when I called them told me the flat is gone yesterday and I told them exactly the ...
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“Awful customer service - do not bother with them!!...”

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Aug 13,2020
Minithumbdown
By: 'Izzy'
Aug 13,2020
2 people found
this helpful
Just had a terrible experience with the Manchester branch. Fell in love with a flat and got a video viewing (which arrived in my inbox 2 days late) - the morning after I rang back straight away to say I wanted to sign contracts etc. The ...
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“The worst customer service I've ever had. I......”

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May 04,2020
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alex
By: 'Chionia'
May 04,2020
2 people found
this helpful
The worst customer service I've ever had. I emailed them concerning a property, no one responded to me for days when I decided to email the agency again. This time I got a single line of response which was: "Can you pay 6 month in advance?". ...
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By: Izzy
Aug 06, 2020
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Had the same issue with them!! They don’t care about their customers whatsoever! ...

“Martin & Co Manchester Central is the worst pro......”

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Mar 03,2020
Minithumbdown
By: 'JCW'
Mar 03,2020
2 people found
this helpful
Martin & Co Manchester Central is the worst property agent ever!!!! They "robbed "; me of the 5 months management fees and it's them who terminated the contract claiming that they lost business!!!! They claimed that it's because of me. I constantly complained because of their incompetence. Worst, ...
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“This was the worst service I'd ever received.......”

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Oct 15,2019
Minithumbdown
By: 'Leah'
Oct 15,2019
2 people found
this helpful
This was the worst service I'd ever received. I made a booking for a viewing at 3pm 11/10/2019. I rang them at half 1 when I finished work to confirm it (I've had a lot of people cancel viewings so I wanted to be sure I wasnt ...
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“They made me lose faith in humanity...”

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Jun 13,2019
Minithumbdown
By: 'Spectrum,'
Jun 13,2019
8 people found
this helpful
Our story of Martin and Co incompetence started a month before we'd even moved in. Whilst getting shown around on the initial viewing it was apparent the balcony door handle was only one good tug away from coming off and as such we raised this ...
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Comment on agent fees
Extortionate. Every aspect of dealing with them felt like they needed a cut.
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“THE WORST LETTING AGENT I'VE EVER MET...”

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Apr 30,2019
Minithumbdown
By: 'Tommy'
Apr 30,2019
5 people found
this helpful
I have booked viewings for 2 times and the agent late for around 10 minutes everytime. When I ask for more details on the property when viewing, the agent said he is in a hurry and ask me to phone to the office for details. Application fees ...
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Comment on agent fees
Ridiculously High and the agent did nothing.
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By: Sudha Narahari
May 29, 2019
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The Most Fradulent company I have ever seen. The agency is not efficient in getting good rent for your flats. They don't even market your flats for tenants. My flat was vacant for three months last year because of their inefficiency. And also they have reduced our rent during the last year when all other flats in the same area are increasing. The most frustrating thing is that they don't even bother to respond yo the emails or calls of owners. The director Alex is a big cheat. He took our rent ...

“Avoid...”

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Oct 30,2018
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Jessica
By: 'Corina'
Oct 30,2018
6 people found
this helpful
Rudest people I have ever dealt with. We rented an apartment through them for a year and I can honestly say it has be the most appalling customer service I have ever received. David Land only emails when we are supposed to renew our contract ...
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Comment on agent fees
Normal fees
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“ABSOLUTELY APPALLING...”

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Oct 18,2018
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Jessica
By: 'Ryan...or'
Oct 18,2018
6 people found
this helpful
DO NOT USE THIS LETTING AGENT. When a member of Martin&Co (Ryan) initially showed me around the property he said that he was in a rush and was unable to answer the majority of our questions about the property (misquoted us on the rent, ...
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Comment on agent fees
RIDICULOUS. Fees for everything including a move out fee!
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“Appalling, unprofessional and incapable....”

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Sep 26,2018
Minithumbdown
By: 'Anonymous.'
Sep 26,2018
4 people found
this helpful
The treatment I received from this letting agents was nothing short of disgusting. Firstly, £2000 of my money for deposit and first months rent was misplaced. I was told that somebody would be available to discuss this on the Saturday and when I arrived the door ...
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Comment on agent fees
BAD. ABSOLUTELY AWFUL.
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“THE WORST LETTING AGENT I HAVE HAD THE DISPLEASURE OF USING...”

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Sep 12,2018
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James
By: 'TCass'
Sep 12,2018
4 people found
this helpful
I had rented an appartment this company in 2016 me and my friends had decided to make a move to Manchester and were coming up from Leicester to do so. In all honesty the whole thing was a complete farce. There is no point booking a ...
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Comment on agent fees
The fees are terrible see above
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“Run a mile...”

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Jul 13,2018
Minithumbdown
By: 'JP'
Jul 13,2018
3 people found
this helpful
Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service. Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst I've come across ...
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Comment on agent fees
Bad.
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“An overall great experience!...”

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Jul 12,2018
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Jessica
By: 'Ruaidhrí'
Jul 12,2018
1 people found
this helpful
For the the last year we have been renting with Martin & Co . The overall experience in dealing with Martin & Co was a very fresh and very positive one. All of the members of staff that I have spoken to are very friendly and professional. Two ...
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Comment on agent fees
The fees we paid we’re fairly priced, they were cheaper than previous estate agents we had dealt with and making it one of the reasons we chose to rent with Martin&Co.
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“Also would give zero if possible. Terrible all round. The ......”

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Feb 16,2018
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Donna
By: 'Disappointedtenant'
Feb 16,2018
6 people found
this helpful
Also would give zero if possible. Terrible all round. The fees are shocking. Hound you for money and references but the minute you need anything from them they don't want to know. Poorly managed and highly unprofessional. Made my 1st renting experience nothing but stressful ...
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Comment on agent fees
Extreamly poor
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“Worst experience and communication ever. I would run away from ......”

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Feb 08,2018
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Jessica
By: 'A.'
Feb 08,2018
4 people found
this helpful
Worst experience and communication ever. I would run away from them. Poor social skills. Unprofessional. It takes ages for a reply. Non helpful....
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Comment on agent fees
The worst ever
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“Horrendous experience renting with Martin & Co - if I could ......”

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Jan 31,2018
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By: 'Extremely'
Jan 31,2018
4 people found
this helpful
Horrendous experience renting with Martin & Co - if I could rate 0 I would. They spent weeks with all of our referencing information only to the rush it all through at the very last minute, pestering employers to reply asap even though they had had weeks ...
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Comment on agent fees
Fees are fairly high, but a check out fee is ridiculous.
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“I don't have enough space to describe how bad this ......”

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Nov 15,2017
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James
By: 'Observer'
Nov 15,2017
3 people found
this helpful
I don't have enough space to describe how bad this company is. They double charge, they don't pay landlords rents on time, they are rude, unprofessional and proud. The strong and wrong types. All I can say is avoid, boycott and avoid as you will ...
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Comment on agent fees
Bad. They don’t do any work
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“Very good experience so far, particularly James has helped tremendously ......”

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Nov 09,2017
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James
By: 'Clayton'
Nov 09,2017
2 people found
this helpful
Very good experience so far, particularly James has helped tremendously from viewing to picking up the keys and quickly sorted a slight problem we had with timing which could have left us homeless, office overall has been warm and friendly....
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Comment on agent fees
Not too bad
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“Very expensive (background checks, tenancy renewal) if not the most ......”

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Oct 26,2017
Minithumbdown
By: 'Sandra'
Oct 26,2017
3 people found
this helpful
Very expensive (background checks, tenancy renewal) if not the most expensive agent in the area. Terrible "service". Check out was a nightmare. We asked weeks in advance for an appointment for the check out inspection. After various emails and phone calls we were told that ...
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Comment on agent fees
Very expensive
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“(1) We had a boiler which didn't work properly for 12 months. ......”

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Jun 26,2017
Minithumbdown
By: 'Annoymous'
Jun 26,2017
5 people found
this helpful
(1) We had a boiler which didn't work properly for 12 months. They had to 'consult' the landlord every time yet every time failed to get back to us. (2) They never once did the 'flat checks' which they were meant to. (3) They allowed us to sit waiting ...
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Comment on agent fees
Shockingly High. What are the fees for? We picked up and dropped off our keys and both times they were eating doughnuts and McDonalds!
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“Horrible service. I call them to arrange a viewing but ......”

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May 29,2017
Minithumbdown
By: 'Lazy'
May 29,2017
4 people found
this helpful
Horrible service. I call them to arrange a viewing but the agent on the phone refused to show me the house. I went to the branch and the same agent was too lazy to show me properties. At the end he mentioned two and ask ...
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“Worst company I've ever dealt with. My flat got broken ......”

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Apr 22,2017
Minithumbdown
By: 'Rachaelmanchester'
Apr 22,2017
4 people found
this helpful
Worst company I've ever dealt with. My flat got broken into and they didnt answer for days. The lock didnt get fixed for ages so had to sleep with my front door noticeable open. Never heard anything from them regarding this either. When I first ...
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Comment on agent fees
So expensive for doing fuck all!!!!!
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“I would really like to highly recommend Joe Savage at ......”

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Feb 23,2017
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Joe
By: 'Tanya'
Feb 23,2017
1 people found
this helpful
I would really like to highly recommend Joe Savage at Martin and Co. I rented an apartment in January and Joe was extremely professional, courteous and kept me updated regularly throughout the process. Joe provided a fantastic service, Thank you, Tanya...
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“Honestly some of the most useless staff i've ever experienced. ......”

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Feb 21,2017
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James
By: 'rose'
Feb 21,2017
2 people found
this helpful
Honestly some of the most useless staff i've ever experienced. Over 80% of the staff are unacceptably rude and unhelpful- lucky if its one of the women who deal with your issues as they are much more helpful. Waiting for objects in the flat to be ...
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Comment on agent fees
No idea how they can charge such high fees for literally no effort on their part. Awful.
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“Jessica has been helpful. She answers emails fast and clear. ......”

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Nov 23,2016
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Jessica
By: 'Abdullah'
Nov 23,2016
1 people found
this helpful
Jessica has been helpful. She answers emails fast and clear. Made my moving easy. Still follows up problems that's happening in the apartment....
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Comment on agent fees
Maybe the fees were a bit more than other agents. But I really like the follow up emails and communication to deal with inventory problems.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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