Ellisons Estate Agents
Sales Wimbledon, London, SW19
4.8/5, 132 reviews
98% recommended
87% sales valuation accuracy
97% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

“Things ELLISONS excel in.First and foremost for all to ......”

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Sep 23,2011
Minithumbdown
By: 'andy'
Sep 23,2011
1 people found
this helpful
Things ELLISONS excel in.

First and foremost for all to be aware. They are very, very good at taking their fee upfront for the year which is £1200.00. If the tenant moves out after six months breaking contract they will only off set a discount if you use them again. This only encourages them to drag their heels getting you a new tenant and you have no choice but to try another agent because you are losing money. The new agent in turn will turn out to be better than ELLISONS and get you a better tenant and quicker. ELLISONS don't care they have all ready got your money and don't wont to give any back regardless of their terrible service.

Very good at: Convincing you to take on a tenant even though you have a bad feeling about the tenant and they are grief even before they move in.

Very good at: Getting you a tenant who will trash your home destroy your furniture and appliances.Leaving you in debt to the tune of thousands.

Getting you someone who stops you doing viewings to potential buyers and renters, you can not even show the place to people until they have moved out because the place looks like a crack house which no-one would want to rent or buy.So you are losing renting money looking for a new tenant after they have moved out.( I lost £1200.00 to this alone).

Coming up with excuses why they have not paid the deposit money back into you account after it has been agreed by the landlord and tenant. Here is just a few. A power cut stopped the money transfer, they put through the wrong account number, they accidentally charged me twice for the booking out inventory.

Very good at Not keeping you updated or answering calls or E-mails within a reasonable time frame.It me in some case`s 10 E-mails and a month just to answer am I getting a refund.Guess the answer?

This is a very brief over view please believe that this company is grief. Adding up thier fees £1200.00. Damage to my property.£1000.00, lose due to having an empty property £1600.00. This does not take into account my lose of earnings and repair work which I had to do whilst the teanant was still in the property.If I took all that into account the total lose would exceed £5000.00. But who knows if you like grief losing shed loads of money ( I personally could not afford this sum and are still in debt thanks to ELLISONS).This is the ideal agent for you.
What agent could do to change your mind?
Told me at the very beginning if the tenant moved out after six months I would not be getting any of my money back even though I paid for a twelve month service.Your offered a discount only if you use them again,Talk about a captive customer. Not been so pushing with me to take on the first tenant that came along,I had a feeling he was wrong in the first place.I met a young couple who viewed the place who seemed nice I would have gone with them, but I was told the deposit had already been taken with the other bad tenant, feel the decision was taken out of my hands. Better communication and listening skills. To treat and respect you as a paying customer. Respond to you E-mails after the first time not the tenth and at least within a few days and not a month.
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By: Nickie Barness
May 28, 2013
Avoid Ellisons like the plague!
This company is located on the tips of the Devil's triangle, Wimbledon, Morden, and Raynes Park.
The persons to avoid are Nicky Barnes and Lorraine Howard.
I am preparing 22 videos for you tube (YES! 22 videos) that is how much space I need to post everything on the net. I will be back here with the links, and You will be shocked as to what these rogue Estate gents are up to! Come back here in a couple of weeks, to see the links.
By: Nicky Barnes, Lettings Manager
Mar 27, 2012
Ellisons are very concerned to see this review of 24th October 2011, since at the time of the review being placed we had already responded directly to Mr Marsh’s complaint on each of the points he has raised.

We found a professional doctor to rent this property. He was permanently employed at a local hospital with a good salary and good credit and references, and a tenancy was agreed at market rent. It is correct that the Tenant gave notice to leave early due to a change in his circumstances; however shortly afterwards his circumstances changed again and the tenant wanted to stay on in the property. Mr Marsh rejected this request because he decided to sell the property. In the end, he didn’t sell the property, he let it again . We were due to give a discount against the new letting fee, and the agreement was that we would have a 4 week sole agency period. Mr Marsh gave the property to another agent before this period ended. We had several people interested in the property and feel happy that we would have found a tenant within the agreed timeframe. However, as a goodwill gesture we did offer Mr Marsh a partial refund of letting fees and we also offered in addition to make a special concession on any future business, be it selling or letting the property. We did not charge Mr Marsh anything above what was agreed in the contract with him.

Mr Marsh asked for a proportion of the Tenant’s deposit to cover items such as cleaning and damage to the oven, and the tenant agreed to pay the full amount requested. The balance of the deposit was returned to the Tenant with Mr Marsh’s consent as per normal procedures. All rent was paid on time during the tenancy and all damages informed to us by the Landlord were covered by the Tenant at the end of the tenancy. Mr Marsh’s complaint that he was indebted ‘to the tune of thousands’ as a result of this Tenant is simply not correct.

As a member of ARLA we strive to provide a high level of customer service to all our clients at all times. We therefore take any client dissatisfaction very seriously and as a result we spent considerable time looking into Mr Marsh’s complaints. We believe that we provided a high level of support and advice to Mr Marsh throughout the tenancy and that we have always acted in accordance with the terms of the contract signed between Ellisons and Mr Marsh.

Ellisons have hundreds of happy customers that have come back to us year after year during our 23 years that we have been in business.
By: Andy
Oct 18, 2011
Hi Menance,

You clearly did not read this properly. Although the tenant did destroy my property. My main complaint was that ELLISONS LETTINGS AGENT WIMBLEDON take all their fees upfront and when things go wrong or the tenant moves out before the end of the year they refuse to refund you money that you are clearly owed. This is not explained to you when your handing money over only when you try and claim money back. As I also said it took them ELLISONS over two months to pay money back into my account which could have been done within the week. They also took two months just to answer the question "Will I be refunded the six months I am owed".I know at the end of the day it is up to me who I let my property to, but when you hire and pay £1200.00 to someone upfront to do this for you, you expect a lot better service than I received.You would also like a response to letters of complaint I am still waiting for a response from 5th October 2011.
Just off now to go and "get a grip".
By: Menance
Oct 13, 2011
I would like to say that I worked for Ellisons for 13 years and what you are saying is complete Nonsense. When you let your property there is always an element of risk. The agent finds the tenant for you, it is you who decides whether or not you want to proceed, if you had a bad vibe about the tenant you should have said no. If you were out of pocket a the end of the tenancy you cannot blame the agent for another human beings disgraceful behavour, I know peopel like to blame other people when things do not go as planned, but get a grip.

An agent does not make the tenant trash a property, it is the tenant.

You are one person who clearly does not understand the business and wants to blame everyone else but yourself for accepting the tenant when you were not comfortable, so why do you blame everyone else and not your tenant or yourself.

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Opening Hours
Address

Ellisons Estate Agents
13 Queens Road
Wimbledon,London
Greater London
SW19 8PF
0208 944 9494

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 87% 97% £275,000 £1,440,000
Lettings 0% 99% £1,150 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 1 51 0 69 0 4 1
Areas covered
  • SW19
  • SW20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
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“Sold a flat through Aidan at Ellisons, and am......”

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Jun 26,2019
Minithumbup
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Jun 26,2019
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Sold a flat through Aidan at Ellisons, and am absolutely delighted with the service we received. Merton council did their best to hold up the sale by being completely inept and it was almost entirely due to Aidan's persistence with them that we finally completed. ...
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“Skillfully negotiated difficult sale...”

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May 14,2019
Minithumbup
By: 'Nick'
May 14,2019
0 people found
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I have been investing in London property for over 20 years, Andrew Hunt handled an extremely fraught and complicated sale with immense patience, professionalism and tact. Highly recommended....
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Appropriate fees for quality of service
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“Painless Salek...”

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Jul 12,2018
Minithumbup
By: 'CEW'
Jul 12,2018
0 people found
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From the beginning of our recent house sale process to the handing over of keys to the new owners we could not reccomend Ellisons highly enough.The whole process ran very smoothly. A probate sale can be complicated ,Andrew and Fergus understood our situation,they ...
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Comment on agent fees
They were flexible and fair
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“Highly professional, excellent transaction...”

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Jul 10,2018
Minithumbup
By: 'Steven'
Jul 10,2018
0 people found
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Andrew was excellent throughout the entire purchase process. Highly skilled professional with a no nonsense approach. Straightforward transaction where all parties were kept informed leading to a successful completion within the shortest possible timeframe....
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“Very experienced agent and highly effective in managing everyone's expectations ......”

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Sep 16,2017
Minithumbup
By: 'Ioannis'
Sep 16,2017
0 people found
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Very experienced agent and highly effective in managing everyone's expectations in a long property chain. I would highly recommend him. Also, Ellisons Estate Agents are one of the most professional agencies we dealt with during our property search....
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“Martin and Fergus were very professional and hardworking. They were ......”

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May 15,2017
Minithumbup
By: 'Fi'
May 15,2017
0 people found
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Martin and Fergus were very professional and hardworking. They were supportive, good advisors and helped to sell our property. They also helped us to buy our new home during this time, where the market is quite....
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Good
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“Martin's professionalism, decisiveness and knowledge of the market in the ......”

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Dec 14,2016
Minithumbup
By: 'Phil'
Dec 14,2016
0 people found
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Martin's professionalism, decisiveness and knowledge of the market in the Florence Road area were clear right from our initial meeting and these were major factors in my decision to place my property with Ellisons. Throughout the sale he was communicative and made the process of ...
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Comment on agent fees
Very good
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“We found Andrew to be incredibly helpful, informed and proactive. ......”

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Dec 12,2016
Minithumbup
By: 'STEVE'
Dec 12,2016
0 people found
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We found Andrew to be incredibly helpful, informed and proactive. He represented the seller in our purchase. He acted very well for both parties. He was able to broker a deal that we found fair. His client should be very happy as he we was ...
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Comment on agent fees
We were buying...so not relevant to comment
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“Martin was very helpful and professional throughout the process of ......”

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Nov 16,2016
Minithumbup
By: 'Tim'
Nov 16,2016
0 people found
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Martin was very helpful and professional throughout the process of purchasing my property. Emails and calls were returned promptly and he was very accommodating in arranging viewings at short notice. He has also been happy to provide valuable input after the purchase on my plans ...
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“We started looking for properties in January 2016 and must have ......”

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Nov 09,2016
Minithumbup
By: 'Marc'
Nov 09,2016
0 people found
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We started looking for properties in January 2016 and must have seen over 50 properties before we had an offer accepted in May 2016. Martin was extremely helpful and knowledgable about the local area and quickly understood the type of property we were looking for whilst pandering to ...
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“Ellisons have now helped us with two moves (one buying ......”

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Nov 04,2016
Minithumbup
By: 'C'
Nov 04,2016
1 people found
this helpful
Ellisons have now helped us with two moves (one buying and one selling 10 years apart) and on both occasions we have found them to be helpful, professional and efficient. The marketing advice and materials were of a very high quality, they provide an extremely personal ...
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Comment on agent fees
We had three quotations before marketing our house and Ellisons was the most competitive, especially given the good marketing approach and materials.
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“Martin has done a great job for us when we ......”

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Nov 03,2016
Minithumbup
By: 'Marie'
Nov 03,2016
0 people found
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Martin has done a great job for us when we were looking to purchase a home and throughout the purchase process. he was diligent, professional, understanding and very effective in getting things to move forward. As the buyers, we felt he was the only agent ...
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Comment on agent fees
As buyers, we were not charged any fees.
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“Really helpful from start to finish - we sold and ......”

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Oct 30,2016
Minithumbup
By: 'Jess'
Oct 30,2016
0 people found
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Really helpful from start to finish - we sold and bought with Martin. It was a difficult time to buy before the Brexit outcome and to sell after the result but, Martin was able to ensure we were confident in our approach and it has ...
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Good
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“We have been delighted with the service we've received from ......”

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Oct 19,2016
Minithumbup
By: 'Kirsty'
Oct 19,2016
0 people found
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We have been delighted with the service we've received from all the staff at Ellisons, particularly Andrew and Martin. They have been professional and calm at all times (even when we weren't!). They went out their way to be helpful in a difficult post Brexit ...
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Comment on agent fees
Compettive, and worth the money in this case.
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“Martin was great from the beginning to the end. Martin ......”

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Oct 17,2016
Minithumbup
By: 'Jacky'
Oct 17,2016
0 people found
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Martin was great from the beginning to the end. Martin was patient , listened to us at all times, flexible and proactive when it came to chasing solicitors and our vendors to get the job done. It was not an easy task but without his help ...
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Comment on agent fees
The fees are correct.
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“Martin was very helpful in supporting our house sale and ......”

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Sep 13,2016
Minithumbup
By: 'RL1985'
Sep 13,2016
0 people found
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Martin was very helpful in supporting our house sale and purchase. We found all the staff we dealt with at Ellison's very courteous and quick to respond to any questions we had. This made the sale and purchase process as seamless as possible. The valuation ...
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Comment on agent fees
The fees felt good value, and were quite a lot less than the quotes received from bigger estate agents.
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“Andrew was a great help throughout the process, advising us ......”

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Sep 07,2016
Minithumbup
By: 'sw19'
Sep 07,2016
0 people found
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Andrew was a great help throughout the process, advising us on the best decisions to make in a pretty challenging property market and being a constant source of reassurance. Similarly, Ellisons itself was a great choice - professional, friendly and reliable....
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“We both thank Andrew for his patience and professionality during ......”

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Sep 07,2016
Minithumbup
By: 'ITALY'
Sep 07,2016
0 people found
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We both thank Andrew for his patience and professionality during our lengthy purchasing procedure. He unfailingly replied to emails quickly and clearly and was on hand when we ran into hitches....
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Comment on agent fees
IN LINE WITH OTHER AGENT'S FEES
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“Martin maintained a positive percpective throughout our 3 month search for ......”

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Sep 07,2016
Minithumbup
By: '16ryan'
Sep 07,2016
0 people found
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Martin maintained a positive percpective throughout our 3 month search for a buyer. He made the effort to phone prospective buyers. At times the sale of our house has been very stressful and martins calm approach was very helpful!...
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Comment on agent fees
Average for an estate agent.
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“Andrew was a pleasure to deal with. He was not ......”

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Aug 31,2016
Minithumbup
By: 'Lizzie'
Aug 31,2016
0 people found
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Andrew was a pleasure to deal with. He was not pushy, or salesy, and his approach was honest and upfront - this was a breath of fresh air from some of the other estate agents we had dealt with! Andrew was very responsive - always ...
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Comment on agent fees
NA
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“Andrew was very helpful while we were purchasing our house ......”

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Aug 26,2016
Minithumbup
By: 'Natalie'
Aug 26,2016
0 people found
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Andrew was very helpful while we were purchasing our house through Ellisons. He was quick to contact us in regards to questions we asked and was very efficient in the overall process....
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N/A
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“Professional, enjoyable and really easy to deal with.I can't ......”

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Aug 11,2016
Minithumbup
By: 'C'
Aug 11,2016
0 people found
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Professional, enjoyable and really easy to deal with. I can't fault Ellisons and in particular Fergus and Andrew and neither can I imagine anyone knows the local market more than this estate agent. They asked the right questions about my property to establish a good ...
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Comment on agent fees
Good
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“Martin has been hugely helpful, both in the initial stages, ......”

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Aug 11,2016
Minithumbup
By: 'DC'
Aug 11,2016
0 people found
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Martin has been hugely helpful, both in the initial stages, and then subsequent interactions. Very personable and always happy to help....
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N/A
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“We bought our house through Andrew and he was a ......”

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Aug 05,2016
Minithumbup
By: 'May'
Aug 05,2016
0 people found
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We bought our house through Andrew and he was a pleasure to deal with; professional, polite, helpful and readily available when we had questions or required access to the property....
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“Very efficient indeed with very good interpersonal skills. I had ......”

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Aug 04,2016
Minithumbup
By: 'Jade'
Aug 04,2016
0 people found
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Very efficient indeed with very good interpersonal skills. I had bad experience with estate agents who over sells properties, talk too much, etc. but it's a nice experience with Andrew as he strikes the right note with buyers, not over or under sell and get ...
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“Ellisons were engaged by the vendors but were very helpful ......”

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Jul 31,2016
Minithumbup
By: 'Hannah'
Jul 31,2016
0 people found
this helpful
Ellisons were engaged by the vendors but were very helpful in making the process run as smoothly as possible. Andrew was very proactive at chasing both sides solicitors, which was helpful....
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“Very satisfied customer. Thanks Martin for all your hard work ......”

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Jul 28,2016
Minithumbup
By: 'Hamid'
Jul 28,2016
0 people found
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Very satisfied customer. Thanks Martin for all your hard work - making sure the process went smoothly throughout and available to answer any queries....
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N/a
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“Andrew was very proficient in chasing down the deal to ......”

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Jul 28,2016
Minithumbup
By: 'Helen'
Jul 28,2016
0 people found
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Andrew was very proficient in chasing down the deal to get our house sold. Ellisons generated lots of viewings particularly on Saturdays, but were always mindful and considerate of the timings as we have three children. Feedback was always given and all the team communicated ...
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Comment on agent fees
Appropriate and reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:32 AM 01/08/2016 by allAgents

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